2012 Ford Focus Interior & seats Problems

The contact owns a 2012 Ford Focus. The contact stated that the rear driver’s side door failed to open as intended. The contact used force to attempt to open the door and failed. No warning lights were illuminated. The contact stated that when the vehicle was purchased, she was informed that the vehicle had an open recall related to NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). When the contact retrieved the vehicle, the contact was informed that the recall had been repaired; however, there was no proof that the vehicle was under recall or that the recall repair was performed. The contact stated that several weeks later, mold was found in the driver’s seat and on the driver’s side seat belt. The contact stated that after a snowstorm, the moonroof was misty, and there was a water ring found above the interior roof. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, after starting the vehicle, there was an abnormal hissing sound coming from the vehicle underneath the driver’s side of the vehicle. No warning lights were illuminated. The contact was able to drive to the post office. After returning to the vehicle and starting the vehicle, the abnormal hissing sound persisted. The vehicle was not taken to the dealer or an independent mechanic. Upon further investigation, the contact related the failure to Manufacturer Recall Number: 18S32. The manufacturer was notified of the failures and would not confirm if the VIN was or was not under recall. The failure mileage was 129,354.

NHTSA ID

11700824

Incident

May 19, 2025

Mileage

129,354 mi

The contact owns a 2012 Ford Focus. The contact stated that the front driver's side door failed to latch securely while closed. The contact stated that the door occasionally unintendedly opened while driving. The contact stated that the failure required him to drive with an arm out the window holding the door closed. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The dealer diagnosed the vehicle and informed the contact that the part to repair the vehicle was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 178,000. Parts distribution disconnect.

NHTSA ID

11661413

Incident

May 2, 2025

Mileage

178,000 mi

The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the trunk latch disengaged, causing the trunk to open unexpectedly. The contact stated that the failure had occurred 3 times within a month. The dealer was contacted and informed of the failure. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.

NHTSA ID

11641638

Incident

Jan 10, 2025

Mileage

132,000 mi

The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included. The failure mileage was 300,000.

NHTSA ID

11634372

Incident

Jan 4, 2025

Mileage

300,000 mi

The door ajar light illuminates on the dash even though the door is shut, the door ajar shows it is the driver side back door. With that warning I'm unable to lock the doors while inside the vehicle and the doors do not lock when putting the vehicle in drive from park or unlock when putting the vehicle in park from drive. I'm also unable to use the door handle lock and unlock sensor on the outside of the driver door.

NHTSA ID

11573504

Incident

Oct 2, 2023

The contact owns a 2012 Ford Focus. The contact stated the front passenger’s side door latch opened independently while the vehicle was parked in a parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

NHTSA ID

11524384

Incident

May 28, 2023

Mileage

115,000 mi

The contact owns a 2012 Ford Focus. The contact stated while attempting to lock the door, the driver's side door latch was unable to lock securely. The door ajar message was displayed. The contact also stated that due to the latch failure and the door not closing securely, the battery became drained. The vehicle was taken to the local dealer who diagnosed a failure with the door latch. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkage). The approximate failure mileage was 152,528

NHTSA ID

11472422

Incident

Jul 5, 2022

Mileage

152,528 mi

The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.

NHTSA ID

11447379

Incident

Mar 2, 2021

Mileage

153,000 mi

[XXX] IS MY NAME. THIS ABOUT MY 2012 FORD FOCUS WHICH I BOUGHT IN 2014 WITH 27000 MILES. IN JULY 2020 IT HAS ABOUT 65000 MILES. IT HAS BEEN USED FOR LOCAL DRIVING, NOT FOR COMMUTING. AFTER I DROVE IT SEVERAL THOUSANDS OF MILES I DISCOVERED THAT THERE WAS A LEAK IN THE ROOF ABOVE THE DRIVER'S SHOULDER AND HEAD AS WELL AS OVER THE DRIVER'S FRONT SIDE WINDOW. THE LEAK WOULD OCCUR ONLY AFTER HEAVY SUSTAINED RAIN DOWN POURS. I THOUGHT THAT THE SUNROOF HAD SOMEHOW OWNED BUT I COULD NO SEE ANY OPENING AT ANY TIME. AFTER SEVERAL LEAKS OCCURRED DURING HEAVY RAINS I TOOK THE CAR TO THE DEALER. THEY GAVE ME AN APPOINTMENT ON A MONDAY IN THE MIDDLE OF THE MONTH WHEN THE WATER MAN COMES! I TOLD THEM THE PROBLEM AND ASKED WHAT I SHOULD DO. THE SERVICE BOSS TOLD ME TO PARK IT IN A GARAGE THE BILL WAS 264 DOLLARS. I WAS NOT HAPPY. THEY HAD TO CLEAN A PASSAGEWAY FROM THE CAR ROOF AND WINDOWS THAT PASSES THROUGH THE DOOR AND FRONT BODY TO THE PAVEMENT. IT TAKES A WHILE TO GET CLOGGED AGAIN AND IT IS TIME FOR THE WATERMAN. IT NOT NECESSARY TO HAVE A SUNROOF FOR THIS LEAK TO OCCUR. IK THINK THAT THIS SITUATION IN THE 2012 FORD FOCUS IS COMMON AND SHOULD BE CONSIDERED AS A RECALL ISSUE. IS THERE ANY WAY THAT NHTSA WOULD PURSUE SUCH AN ACTION. THE LEAKING OCCURS WHEN IT IS RAINING VERY HEAVILY. IT HAS OCCURRED WHILE THE CAR IS PARKED WHEN I HAVE DRIVEN WHILE IT RAINED. THE WATER WOULD DRIP ON MY LEFT SIDE AND LEG, OCCASIONALLY ON MY HEAD.SINCE 08/15/2016 AND ONGOING IN HEAVY RAIN WHILE THE CAR IS PARKED AND WHILE I AM DRIVING IF IT RAINS HEAVILY. THERE WAS EVIDENCE IN THE CAR INSIDES THAT THE LEAKAGES HAD OCCURRED BEFORE I BOUGHT THE CAR FROM THE FORD DEALER IN NANUET, NY. [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11340726

Incident

Aug 15, 2016

Mileage

34,000 mi

2012 FORD FOCUS. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE RECALL REPAIRS. *LD *JS

NHTSA ID

11340151

Incident

Aug 22, 2014

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO RECALL THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROGERS FORD (4200 W WALL ST, MIDLAND, TX 79703) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE, THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11329610

Incident

Jun 8, 2020

PURCHASED THE CAR USED IN 2014 WITH APPROXIMATELY 26,000 MILES FROM SCHULTZ FORD ROUTE 304, BARDONIA, NY FOR ABOUT $18,000. IN 2017 IT WAS NOTICED THAT DURING RAINING WATER WAS ENTERING THE CAR INTERIOR ABOVE THE LEFT WINDOW ONTO THE DRIVER'S SEAT AND ONTO THE FRONT LEFT FLOOR MAT WHERE IT WOULD POOL. SUBSEQUENTLY THE INTERIOR WETNESS WAS HEAVIER AS THE RAIN WAS HEAVIER WHETHER CAR IS PARKED OR IN MOTION. THE WATER NEEDED TO BE SOAKED UP WITH TOWELS AND SPONGES AS NECESSARY. THEN AN APPOINTMENT WAS MADE WITH SCHULTZ DEALERSHIP AND REPAIR TO REMEDY THE PROBLEM. THE APPOINTMENT WAS MADE WITH 'THE WATER MAN' ON A MONDAY THAT HE WAS SCHEDULED TO BE AT SCHULTZ'S FORD DEALERSHIP (ONCE OR TWICE A MONTH). THE LEAK WAS FIXED BY THE WATER MAN FOR $265 WHO USED TOOLS TO RE-EMERGING OUT MOSTLY TREE AND PLANT DEBRIS THAT FELL ON THE CAR AND SOMEHOW ENTERED THE DRAINING CHANNELS THAT ALLOW THE ENTERING RAIN WATER TO DRAIN THROUGH THE ROOF AND DOORS TO THE GROUND. I ASKED THE SUPERVISOR OF THE SCHULTZ SERVICE CENTER WHY THE CAR HAD A LEAKING PROBLEM AND WHY ISN'T THERE RECALL FOR THE PROBLEM, AND WHAT CAN I DO TO ELIMINATE OR ALLEVIATE THE PROBLEM. HIS SNIDE RESPONSE WAS 'PARK YOU CAR IN A GARAGE WHEN NOT DRIVING!' AFTER THE LEAK WAS TENDED TO BY SCHULTZ DEALERSHIP THE LEAKS WERE GREATLY MINIMIZED , BUT THEY SLOWLY RETURNED OVER MONTHS AND MONTHS UNTIL NOW THEY ARE AS BAD AS THEY WHEN WE FIRST HAD THE 'WATER MAN' REMEDIATE THE PROBLEM TEMPORARILY. THIS VEHICLE SAFETY COMPLAINT IS BEING MADE TO ALERT THE AGENCY TO THIS PROBLEM IN THE 2012 FORD FOCUS CAR, AND TO ASK YOU TO SEE IF THERE IS A SYSTEMATIC SAFETY PROBLEM IN WATER LEAKAGE FOR THIS FORD MODEL THAT SHOULD RESULT IN A RECALL FOR THIS MODEL. THERE IS A GREAT DANGER THAT THIS CONTINUAL LEAKAGE PROBLEM COULD CAUSE MICROBE AND MOLD PROBLEMS DUE TO MOISTURE ACCUMULATION.

NHTSA ID

11309504

Incident

Apr 15, 2017

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING BETWEEN 45 AND 50 MPH, THE FRONT PASSENGER LEANED AGAINST THE INTERIOR PASSENGER SIDE DOOR AND IT OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT PASSENGER SIDE DOOR LOCK FAILED. THE CONTACT DROVE THE VEHICLE HOME USING A CARGO STRAP TO KEEP THE DOOR CLOSED. THE CONTACT CALLED KRAUSE FAMILY FORD OF WOODSTOCK (195 WOODSTOCK PKWY, WOODSTOCK, GA 30188, (877) 808-3640) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

NHTSA ID

11254177

Incident

Sep 9, 2019

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,146.

NHTSA ID

11196748

Incident

Apr 16, 2019

Mileage

77,146 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE DRIVER'S DOOR OPENED UNEXPECTEDLY WHILE THE DOOR WAS LOCKED. THE CONTACT CALLED PIONEER FORD (150 US-27, BREMEN, GA 30110, (770) 537-3673), BUT THEY WOULD NOT ASSIST SINCE THE FAILURE OCCURRED IN 2011. THE DEALER STATED THAT THE CONTACT WOULD BE CHARGED A DIAGNOSTIC FEE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 7,000.

NHTSA ID

11176144

Incident

Feb 8, 2019

Mileage

7,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE DRIVER'S DOOR OPENED. THE CONTACT STATED THAT THE DOOR WOULD NOT LATCH CLOSED. THE CONTACT MENTIONED THAT THE DOOR NEEDED TO BE HELD CLOSED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KINGS COLONIAL FORD (3565 COMMUNITY RD, BRUNSWICK, GA 31520, (912) 264-6400) WHERE THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK MONDAY TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

11173484

Incident

Jan 31, 2019

Mileage

70,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. ALSO, WHEN THE VEHICLE WAS STARTED AND THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE AUTOMATICALLY WENT IN REVERSE. THE CONTACT HAD TO IMMEDIATELY ENGAGE THE PARKING BRAKE. ALSO, WHILE THE VEHICLE WAS PARKED ON THE STREET, IT ROLLED BACKWARDS DUE TO THE PARKING POSITION. FURTHERMORE, WHILE ATTEMPTING TO REVERSE, THE VEHICLE STALLED. ALSO, THE DOOR LATCHES WERE LOOSE AND IN DANGER OF BECOMING DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO TED RUSSELL FORD (9925 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 444-6467) AND SERVICED MULTIPLE TIMES FOR EACH FAILURE; HOWEVER, EACH FAILURE REMAINED EXCEPT FOR THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.

NHTSA ID

11171480

Incident

Jan 12, 2019

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THERE HAD BEEN NO FAILURES UNTIL WEEKS AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED BY CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441). THE CONTACT HEARD AN ABNORMAL NOISE IN THE AREA OF THE INSTRUMENT PANEL AND RADIO. IN ADDITION, THE DOORS FAILED TO LOCK. THE CONTACT FELT THAT THE RECALL REPAIR FAILED TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED AND THE DEALER INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PART WAS NOT AVAILABLE. THE CONTACT CALLED TO VERIFY IF FIELD SERVICE ACTION NUMBERS: 14M01 (TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL) WARRANTY EXTENSION AND 14M02 (TRANSMISSION CONTROL MODULE) EXTENDED WARRANTY COVERAGE WERE SERVICED BY THE DEALER WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11163742

Incident

Sep 6, 2016

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS WOULD NOT LATCH AND REMAINED OPEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

NHTSA ID

11130235

Incident

Sep 13, 2018

Mileage

113,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR LATCH WAS INOPERABLE. GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (954) 390-6400) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *BF CONSUMER STATED MY ISSUE IS RELATED TO RECALL 16S30-SIDE DOOR LATCH REPLACEMENT. MY CAR'S VIN ISN'T LISTED AS ONE OF THE AFFECTED UNITS, DESPITE THE FACT THAT MY CAR HAS EXPERIENCED THE VERY ISSUE RELATED TO THIS RECALL! CONSUMER ALREADY HAD TO REPAIR THREE DOORS AND WAS NOT ABLE TO DRIVE CAR DUE THE DRIVER'S SIDE FRONT DOOR NOT ABLE TO LATCH SHUT.*JB THE MANUFACTURER DECLINED TO ASSIST WITH REPAIRS.*JS

NHTSA ID

11112980

Incident

Jul 21, 2018

Mileage

75,000 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO ANDERSON FORD BULLHEAD CITY (2585 AZ-95, BULLHEAD CITY, AZ 86442, (928) 704-9850) WHERE IT WAS DIAGNOSED THAT THE PAWL SPRING WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.

NHTSA ID

11099164

Incident

May 30, 2018

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION STALLING AND A SIDE DOOR LATCH RECALL. *LD THE CONSUMER STATED AFTER ATTEMPTING TO REPAIR THE VEHICLE ON 3 DIFFERENT OCCASIONS THE VEHICLE CONTINUED TO STALL. THE PARTS NECESSARY TO COMPLETE THE RECALL FOR THE DOOR LATCH WERE NOT AVAILABLE. THE CONSUMER REQUESTED A FULL REFUND FOR THE VEHICLE. *JS

NHTSA ID

10970189

Incident

Apr 16, 2015

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE REAR DRIVER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO CLOSE THE DOOR, BUT IT FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO PAACO AUTOMOTIVE GROUP (1411 W MARSHALL AVE, LONGVIEW, TX 75604, PHONE NUMBER: (903) 242-8800). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND WAS ADVISED TO CALL THE FORD DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,021.

NHTSA ID

11040210

Incident

Sep 30, 2017

Mileage

72,021 mi

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER DOOR LATCHES MALFUNCTION. CONSUMER REQUESTS REIMBURSEMENT FOR DOOR LATCH RECALL REPAIRS. *SMD THE CONSUMER STATED BOTH THE LEFT PASSENGER'S AND DRIVER'S SIDE DOOR LATCHES BROKE. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE MANUFACTURER DENIED ASSISTANCE. UPDATED 09/12/2017*JS

NHTSA ID

10917074

Incident

Jan 1, 2015

Mileage

21,200 mi

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2017. THE DEALER (ROBERTS MOTORS, 4350 N ALBY ST, ALTON, IL, 62002) WAS CONTACTED AT 855-999-5497 AND STATED THAT THE EARLIEST SCHEDULE FOR AN APPOINTMENT WAS APRIL 2,, 2018. THE CONTACT STATED THAT WAS UNREASONABLE, BUT TOOK THE APPOINTMENT ANYWAY. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE PER THE RECALL. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE SAME DEALER ON A FEW OCCASIONS AND WAS INFORMED THAT THERE WAS AN EXHAUST ISSUE. WHEN THE VEHICLE WAS DIAGNOSED A SECOND TIME, IT PASSED THE EMISSIONS TEST. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11015931

Incident

Aug 15, 2017