Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 64 NHTSA owner-reported complaints for the 2007 Ford Freestar. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 64 · page 1 of 3
The contact owns a 2007 Ford Freestar. The contact received notification of NHTSA Campaign Number: 13V081000 (Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2007 Ford Freestar. The contact stated that he discovered two large holes located on both sides of the third-row seats. The contact stated that the holes were located at the seat anchors; the structural degradation at the seat anchor were mounted to the rear wheel wells. The contact then discovered that his vehicle was placed under NHTSA Campaign Number: 13V081000 (Seats). The contact then notified the dealer and was informed that the part to repair the vehicle was not available and also that the corrosion on the vehicle was too severe to complete the repair. The manufacturer was also notified of the failure and referred the contact to the Better Business Bureau for further assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 100,000. Parts distribution disconnect.
PASSENGER SIDE MIRROR BURNED, SMOLDERED WITH A GREAT DEAL OF SMOKE. COULD SEE ORANGE GLOW BEHIND THE MIRROR. SMELLED LIKE AN ELECTRICAL BURN. CAR WAS PARKED, NO KEY IN IGNITION, HAPPENED RIGHT AFTER UNLOCKING CAR WITH KEY FOB.
TORQUE CONVERTER IS SHOWING SIGNS OF FAILURE WITH VAN A LESS THAN 50K MILES. A TRANSMISSION FLUSH AND SERVICE INCLUDING FORD'S FRICTION MODIFIER DID NOT FIX.
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AS THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 89,000. *JS
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE THE VEHICLE WAS BEING REVERSED WITH PASSENGERS SEATED IN THE THIRD ROW, THE THIRD ROW SEAT ATTACHMENT BOLT FRACTURED. THE CONTACT STATED THAT THE SEAT SHIFTED AND WAS NO LONGER SECURELY FASTENED TO THE SUBFRAME OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
I HAVE A 2007 FORD FREESTAR SE. VIN# [XXX]. AT 102,296 MILES THE TRANSMISSION FAILED. I WAS DRIVING IT ON A SIDE STREET AT APPROXIMATELY 15 MILES PER HOUR. I WAS ACCELERATING FROM A STOP SIGN, WHEN THE TRANSMISSION APPEARED TO SLIP INTO NEUTRAL. I LOOKED AND IT WAS STILL IN DRIVE, I TRIED DOWNSHIFTING, PUTTING IT INTO NEUTRAL AND BACK INTO DRIVE AND NOTHING WORKED. I COASTED TO THE SIDE OF THE ROAD AND PUT IT INTO PARK. THAT APPEARED TO WORK. I THEN TRIED USING REVERSE AND IT DID NOT ENGAGE. I THEN TRIED ALL GEARS AND NOTHING HAPPENED. I THEN HAD THE VEHICLE TOWED TO MY HOUSE. I LET IT COOL DOWN AND IT STILL DID NOT WORK. THE TRANSMISSION FLUID IS A CLEAN PINK AND SMELLS BRAND NEW. I PROCEEDED TO DO ONLINE RESEARCH TO DETERMINE THE PROBLEM AND IF IT CAN BE EASILY REPAIRED, WHAT I FOUND WAS VERY INTERESTING. IT WAS A VERY COMMON PROBLEM OCCURRING AROUND 103,000 MILES. MANY (HUNDREDS IF NOT THOUSANDS OF PEOPLE HAD THE SAME ISSUE WITH THIS VEHICLE SPANNING SEVERAL YEARS, MOST NOTABLY FROM 2004 THROUGH 2006. THERE WAS A RECALL ISSUED FOR THOSE YEARS. THERE WAS NOT, HOWEVER, A RECALL FOR THE 2007 MODEL YEAR. THERE ARE NUMEROUS PEOPLE WITH THIS YEAR AND PROBLEM AS WELL. I AM CURIOUS AS TO WHY THE 2007 MODEL YEAR WAS NOT INCLUDED WHEN IT OBVIOUSLY SUFFERS THE SAME ISSUE.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
"TAKATA RECALL" WHILE DRIVING MY VAN I LOST TO GO TO THE BANK, WHEN I WENT TO PUT MY FOOT ON THE GAS PEDAL IT WOULD NOT GO. THERE WAS NO MOVEMENT. IT MADE THIS FUNNY SOUND UNDER THE HOOD. I HAD NO WARNING, IT SHIFTED GEARS, MY HUSBAND EVEN PLUGGED IN THE CODE READER AND NOTHING CAME UP. AS WE ARE LOOKING INTO THE ISSUE THE TORKE CONVERTER WENT OUT IN THE TRANSMISSION. SO NOW THIS NEEDS TO BE REPLACED. WE WE'RE ON A IT STREET AT A STOP LIGHT GETTING READY TO MAKE A LEFT HAND TURN.
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 25 MPH, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD A RATTLING NOISE UNDER THE HOOD. THE CONTACT STATED THAT THE RATTLING NOISE SEIZED ONCE THE SPEED WAS REDUCED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HOMER SKELTON FORD OF MILLINGTON (9030 US-51, MILLINGTON, TN 38053 (901) 873-3673) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
NOISE FROM THE TRANSMISSION. CAR WILL SURGE JUMP WHILE IN GEAR.MY CAR ONLY HAS 48000 MILES
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE REAR QUARTER PANELS ON THE VEHICLE WERE RUSTED AND CORRODED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (STRUCTURE). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 120,000.
HAD ACCIDENT AND SEATBELT BROKE AND FRONT AIR BAGS DID NOT EMPLOY ON ICY ROAD
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE WHEELS SEIZED WHILE DRIVING, WHICH RESULTED IN A LOSS OF CONTROL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,900.
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DEPRESSING THE ACCELERATOR PEDAL AT ANY SPEED, THE VEHICLE DID NOT RESPOND AND A WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
TRANSMISSION JUST STOPPED WORKING WITH ROUGHLY 77,835 MILES, IN A STATIONARY MODE PARKED. FORD TRANSMISSION THEY PUT IN HAD A BETTER WARRANTY THAN ON THE NEW CAR.
WHEN I TOUCHED THE TRANSMISSION GEAR SHIFT ONE MORNING, THE CAR BEGAN ROLLING DOWN MY DRIVEWAY & ROLLED INTO THE STREET. I HAD A HARD TIME STOPPING THE VEHICLE BECAUSE THE ENGINE WAS NOT YET RUNNING & THE POWER BRAKES WERE NOT ON. THE GEAR SHIFT LEVER WOULD NOT HOLD IN PARK OR ANY OF THE OTHER GEARS. I HAD THE VEHICLE TOWED TO A TRANSMISSION REPAIR SHOP. WHEN I TOLD THE MECHANIC WHAT HAD HAPPENED, HE SAID IT WAS THE TRANSMISSION TORQUE CONVERTER & SAID, "THIS IS A COMMON PROBLEM WITH THIS VEHICLE." "I HAVE REPLACED HUNDREDS OF THEM OVER THE YEARS. OTHER INDEPENDENT TRANSMISSION REPAIR SHOPS HAVE SAID THE SAME THING. WHEN I ASKED THE CLERK AT THE LOCAL FORD DEALER PARTS DEPT., THEY WOULD NOT TELL ME HOW MANY OF THE TORQUE CONVERTERS THEY HAVE REPLACED. NOR COULD I GET ANY INFORMATION FROM THEIR TRANSMISSION REPAIR MECHANICS. MY INDEPENDENT MECHANIC DID SHOW ME THE DEFECTIVE PART OF MY TRANSMISSION & DEMONSTRATED HOW THE SPLINE IN THE CONVERTER HAD WORN OUT BECAUSE IT WAS NOT PROPER HEAT TREATED FOR PROPER HARDENING & THUS THE PART MALFUNCTIONED. NEEDLESS TO SAY, THE PUMP SHAFT GEAR WHICH INSERTS ITSELF IN THE SPLINE DOES NOT HAVE THIS MALFUNCTION. THEREFORE, ANY TRANSMISSION MECHANIC OR LAYMEN CAN ONLY COME TO THE CONCLUSION THAT THIS PART #06050700015 IS A DEFECTIVE PART & SHOULD HAVE BEEN RECALLED. THIS MALFUNCTION IS CORRECTED WITH AN AFTER-MARKET PART. I HAD TO PAY $1200 TO HAVE THIS DEFECTIVE PART REMOVED & REPLACED. YOU CAN IMAGINE THE HUNDREDS OR THOUSANDS DOLLARS FORD OWNER ALL OVER THE COUNTRY HAVE HAD TO REPLACE THIS DEFECTIVE PART. I HAVE SPOKEN TO TWO FORD MOTOR CO. CUSTOMER SERVICE REPRS. & THEY SAY, "THERE IS NOTHING THEY CAN DO ABOUT IT." I ALSO WROTE A REGISTERED LETTER TO FORD MOTOR CO. CORPORATE OFFICE & RECEIVED A MAIL REPLY WITH THE SAME RESPONSE. INITIALLY I WAS ONLY ASKING FORD MO. TO COMPENSATE ME $250. FOR THE DEFECTIVE PART & NOT THE $1200.
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS UNKNOWN WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,430. THE VIN WAS NOT AVAILABLE. UPDATED 11/09/15*LJ *CN
DRIVEN CAR STARTED TO SOUND LIKE BROKEN AXLE,TOOK TO FORD DEALER GEORGE WALL SHREWSBURY,N.J. IT COST A $ 150.00 THEY HELD CAR FOR 2 DAYS AND TOLD US THAT THERE WAS NOTHING WRONG WITH THE CAR. NOISE KEPT GETTING WORST FREND FOR CHRYSLER LISTENED TO IT AND DROVE IT HE SAID IT WAS TRANSMISSION PROBLEM. I HAD NEW TRANSMISSION PUT IN CAR AT COST OF $3500.00. I KEPT CALLING FORD WITH NO LUCK. THIS VEHICLE WAS MANUFACTURED IN JUNE06,2006
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHEN THE CONTACT ACTIVATED THE VENT CONTROL FOR THE AIR CONDITIONER, THERE WAS A PROGRESSIVE FAILURE AND THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO ENSURE THAT THE BRAKE PEDAL WAS APPLIED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE IDLED VERY POORLY WHILE DRIVING AT A LOW RATE OF SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE11018 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
REPORTED THIS INCIDENT AS IF HE LIVED IN THE US, IN FACT THIS STEP IN VANCOUVER CANADA SERCA THE BORDER WITH UNITED STATES, CAN NOT FIND WHO RECEIVES MY COMPLAINT IN CANADA, CALL TRANSPORT CANADA TRABJO IN HOURS AND NOBODY ANSWERS. NOT COMMIT ANY CRIME BUT IF I COMPLAIN I'M VERY ANGRY ESTUBO ENDANGER MY LIFE DRIVING DOWN THE HIGHWAY AT 55-60 MILES / HOUR WHEN THE CAR STOPPED ROLLING, PROBE D, 3.1, R AND DO NOT PERFORM ANY MOVEMENT, NOT PRESENT ANY NOISE OR NO LIGHT IS LIT IT, THE MOTOR TURNS ON AND SOUNDS GOOD BUT NOT MORE. *TR
WAS DRIVING AND PULLED INTO A SHOPPING CENTER, WHEN ALL OF THE SUDDEN, THE VAN WAS NO LONGER RESPONSIVE TO THE GAS PEDAL. THE VAN COASTED TO A STOP, AND I HAD TO THEN PUSH THE CAR OUT OF MOVING TRAFFIC INTO A PARKING LOT. THE VAN ACTED AS IF IT WAS IN NEUTRAL, AND COULD BE PUSHED WHEN IT WAS IT R, N, D,1AND 3. THIS OCCURRED IN THE LATE EVENING, IN SUB-ZERO WIND CHILL TEMPERATURES AND I HAD MY 5 YEAR OLD SON WITH ME AT THE TIME. LUCKILY THE VAN WAS ABLE TO KEEP RUNNING, SO WE HAD HEAT UNTIL WE COULD GET PICKED UP. HAD THE VEHICLE TOWED TO A LOCAL MECHANIC SHOP, AND THE INITIAL VALUATION IS THE TORQUE CONVERTER FAILED DUE TO SPLINE SHAFT BEING STRIPPED, JUST LIKE IN THE PREVIOUS 2005-2005 MODEL FREESTARS. FAMILY OF SEVEN, NOW WITH NO VEHICLE!! *TR
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE HEADLAMP COVERS WERE MADE OF PLASTIC, WHICH CAUSED THE LIGHTS TO BECOME VERY DIM WHEN ACTIVATED. AFTER CLEANING THE HEADLAMP COVERS, THERE WAS A YELLOWISH TINT ON THEM THAT BECAME PERMANENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
STEERING KNUCKLE-WHEN DRIVING GOING TO MAKE TURNS EITHER WAY THE STEERING GETS HARD,ACTS LIKE THERE NO POWER STEERING.WAS TOLD TO SPRAY WITH WD40,DID THAT MAKES IT EASER BUT YOU HAVE TO DO IT ONCE A WEEK. *TR
I WAS AT A COMPLETE STOP AT ELKHORN/WATT. I WAS HIT BY THE BACK WITH A FORD FREESTAR VAN, 1 ADULT DRIVING WITH 2 KIDS IN THE BACK. I GOT OUT OF MY CAR WALKED HALF TO THE BACK AND TOLD HIM TO PULL OVER AT MCDONALD'S. WE WAVED AND SHAKE HIS HEAD. I WOULD ASSUME HE WAS GOING TO PULL OVER. GREEN LIGHT HIT, CARS STARTED TO MOVE AND I TURNED ON MY BLINKER AND GO OVER TO THE MIDDLE LANE. FORD VAN DRIVER KEPT DRIVING, I NOTICED HE WASN'T GETTING OVER SO I GOT BACK INTO THE FAST LANE AND FOLLOWED HIM. FORD VAN AT THAT POINT RAN A RED LIGHT, I WAITED UNTIL LIGHT TURNED GREEN WHICH WAS A SECOND LATER. DROVE THRU RESIDENTIAL AREA, BLOWING OFF STOP SIGNS. (X4). I WAS HONKING MY HORN TO GET HIS ATTENTION AND WAVING HIM DOWN TO PULL OVER. NO RESPONSE. FORD VAN DROVE ALL THE WAY HOME. I PARKED RIGHT BEHIND HIM IN A DRIVE WAY, SO HE COULD GET OUT. WHEN I GOT OUT OF MY CAR, HE WAS YELLING AT THE KIDS TO RUN INSIDE. I WALKED UP TO HIM AT THE POINT AND SAID YOU HIT ME AND I ASKED YOU TO STOP AT THE MCDONALD'S AND YOU KEPT DRIVING. HE KEPT YELLING AT ME SAYING HE DIDN'T HIT ME THAT HE HAD TO SLAM ON HIS BRAKES. WOULDN'T GIVE ME INSURANCE CARD CAUSE HE SAID THERE WAS NO DAMAGE TO REPORT. I TOLD HIM THAT WAS NOT THE POINT, HE RAN FROM AN ACCIDENT WITH KIDS IN THE CAR. HE WOULDN'T GIVE ME HIS INS CARD UNTIL I TOLD HIM I WAS CALLING THE POLICE. MY CONCERNS: RAN FROM THE ACCIDENT RAN THRU A RED LIGHT / STOP SIGNS (WITH KIDS IN CAR) NOT SURE IF HE HAS CURRENT DRIVER LICENSES. INSURANCE CARD SHOWS EXPIRED DID HE GET CONFUSED ON BRAKE/GAS? IS THERE ANYTHING WE CAN DO? I DRIVE THAT STREET EVERYDAY, I DON'T KNOW IF HE SHOULD BE DRIVING. I DON'T KNOW HIS AGE 80? I JUST KNOW I WOULDN'T WANT HIM DRIVING BEHIND ME AGAIN. I KNOW THE KIDS FELT THE HIT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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