2014 Ford Fusion Hybrid Owner Complaints

Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a rubber brake part falling off. I?called my dealer if it was covered by recall, they said no, even though there IS a recall for humid areas. I don't live in a humid area. So my case shows that it DOES NOT have to be humidity related. It's just a cheap quality part. I'm hoping this changes to include ALL areas. Thank you.

NHTSA ID

11696821

Incident

Mar 15, 2025

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11686382

Incident

Nov 10, 2023

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

NHTSA ID

11647673

Incident

Feb 8, 2025

Mileage

96,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 MPH, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.

NHTSA ID

11619359

Incident

Sep 30, 2024

Mileage

76,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while the engine was idling, there was an abnormal metal scraping sound coming from the vehicle. The vehicle was taken to the local dealer who diagnosed that metal shavings were discovered inside the transmission fluid, and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 139,412.

NHTSA ID

11509996

Incident

Feb 20, 2023

Mileage

139,412 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the vehicle rolled after parking. The gear shifter failed to move. The powertrain malfunction warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 117,000. VIN tool confirms parts not available.

NHTSA ID

11480159

Incident

Aug 18, 2022

Mileage

117,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while the vehicle was stationary, he was unable to move the gear shifter out of park(P). The contact stated no warning light was illuminated. The contact was able to temporarily repair the end of the shifter cable with a dog leash and drove to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) and 19V362000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.

NHTSA ID

11466922

Incident

Jun 1, 2022

Mileage

133,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving approximately 70 MPH, the vehicle jerked sharply to the right while the power steering assist warning light and other unknown warning lights illuminated. The contact mentioned that the power steering failed to function as needed. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

NHTSA ID

11463823

Incident

May 5, 2022

Mileage

140,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving at various speeds, the vehicle would start overheating after 15 minutes of driving. The contact stated that the engine temperature warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission and water pump needed to be replaced. The vehicle was not repaired. The local dealer was contacted and notified of the failure; however, the contact was informed that the VIN was not under recall. The contact researched online and saw several complaints regarding the failure his vehicle had experienced. The manufacturer was not notified of the failure. The failure mileage was 129,000.

NHTSA ID

11463614

Incident

Apr 6, 2022

Mileage

129,000 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT STATED THAT AS SHE WAS PULLING OUT OF A BANK PARKING, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL CEASED. THE VEHICLE WAS TAKEN TO STUTEVILLE FORD OF ATOKA, LLC (1601 S MISSISSIPPI AVE, ATOKA, OK 74525), AND WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT HER HUSBAND WAS ABLE TO MOVE THE STEERING WHEEL AND DROVE THE VEHICLE TO HER RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.*DT*JB

NHTSA ID

11348657

Incident

Jun 5, 2020

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING 80 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT HEARD AN ABNORMAL NOISE AND SAW MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. WHILE ATTEMPTING TO PARK THE VEHICLE ON THE SIDE OF THE ROAD AND SHIFTING THE GEAR INTO PARK, THE VEHICLE FAILED TO STOP AND KEPT MOVING FORWARD. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AUTOMAX FORD (LOCATED AT 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, (888) 927-7951). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 111,000.

NHTSA ID

11234901

Incident

Jul 25, 2019

Mileage

111,000 mi

LEAVING HOME IN THE MORNING, CAR STARTED AND RAN NORMALLY, 1 BLOCK LATER, PRESSED BRAKE PEDAL AND IT WENT ALL THE WAY TO THE FLOOR. HAD TO REALLY STAND ON IT TO STOP THE CAR. BRAKE SYSTEM, ABS, TRACTION CONTROL, PARKING BRAKE WARNING LIGHTS AND MESSAGES ALL ACTIVATED. PARKING BRAKE LOCKED UP AND THE CAR HAD TO BE TOWED TO DEALER. REPLACED PARKING BRAKE SWITCH, REAR BRAKE PADS, AND RODENT-CHEWED WIRING. WORKED FINE FOR A COUPLE MONTHS. THEN, DRIVING CLOSE TO HOME ABOUT 35 MPH, BRAKES FAILED AGAIN. STANDING ON BRAKE PEDAL STOPPED CAR IN (ESTIMATED) DOUBLE NORMAL DISTANCE. ALL BRAKE-RELATED WARNING LIGHTS AND MESSAGES ACTIVATED, PLUS SERVICE REAR PARK ASSIST MESSAGE. PARKING BRAKE LOCKED UP. TOWED TO DEALER. SERVICE WRITER SAW LIGHTS AND MESSAGES, BUT TECHS LATER COULDN'T FIND MALFUNCTION, NO CODES SET. DEALERSHIP MADE NO REPAIRS, SENT ME HOME WITH A CAR I AM AFRAID TO DRIVE. WHEN ASKED IF THIS IS A KNOWN ISSUE, THEY PRETENDED NOT TO KNOW, AND DIDN'T PLAN TO CONTACT FORD ABOUT IT. IN MY OPINION, A SOFTWARE OR ELECTRICAL PROBLEM THAT CAUSES THE CAR TO LOSE BRAKING IS A PRETTY SERIOUS DESIGN FLAW. ACCORDING TO NTHSA DATABASE AND INTERNET FORUMS, THIS IS A KNOWN ISSUE, AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. AT THE VERY LEAST, GOOD-FAITH BUYERS SHOULD NOT BE LEFT HOLDING THE BAG.

NHTSA ID

11220333

Incident

Jun 12, 2019

Mileage

49,700 mi

I WAS DRIVING ON THE HIGHWAY WHEN MY CAR SHUT OFF. NO WARNING, IT JUST SHUT OFF. I HAD TO COAST TO THE SIDE OF THE ROAD. AFTER I PUT THE CAR IN PARK, IT STARTED BACK UP WITH NO PROBLEM.

NHTSA ID

11218610

Incident

Jun 7, 2019

Mileage

90,800 mi

THE REAR VIEW BACKUP CAMERA FAILS. I HAVE TAKEN THIS VEHICLE TO MULTIPLE DEALERSHIPS TOTALING AT LEAST A DOZEN TIMES FOR REPAIR. THE DEALER HAS REPEATEDLY BEEN UNABLE TO REPAIR THIS PROBLEM.

NHTSA ID

11210245

Incident

May 28, 2019

Mileage

100 mi

FRONT DRIVER'S DOOR FAILED TO LATCH. THERE IS NO WAY TO SECURE THE DOOR CLOSED. THIS IS A LIFE-THREATENING DRIVING SAFETY ISSUE AND THEFT ISSUE THERE IS A RECALL ALREADY IN PLACE HOWEVER MY VIN FALLS OUT OF THE PREVIOUSLY ANNOUNCED RANGE. THE RECALL SHOULD BE REOPENED AND EXPANDED.

NHTSA ID

11203700

Incident

Apr 24, 2019

Mileage

37,474 mi

I WAS NOT INFORMED BY THE MANUFACTURER ABOUT THIS RECALL OR WHEN AND HOW TO GET IT REPAIRED. I HAD TO FIND OUT ONLINE MYSELF WHEN I WAS SEARCHING MY VIN.

NHTSA ID

11196171

Incident

Mar 12, 2018

EMISSION RECALL14E02 WHICH STATES VET MAY BE EQUIPPED WITH AN IMPROPERLY FUNCTIONING ON-BOARD EMISSION-RELATED DIAGNOSTIC SYSTEM THAT DOES NOT MEET CALIFORNIA STANDARDS AND REGULATIONS, WHICH ALSO APPLY IN MASSACHUSETTS, MAINE, NEW YORK AND VERMONT. DISABLED EMISSION-RELATED MONITORS ARE UNABLE TO WARN OF AN EMISSION CONTROL MALFUNCTION. VEHICLE WHEN BEING OPERATED SMELLS AND CAUSES OCCUPANTS TO CHOKE.

NHTSA ID

11193114

Incident

May 8, 2018

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING AT ANY SPEED, THE TRANSMISSION MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO KELLY FORD (420 CABOT STREET, BEVERLY, MA 01915, (888) 865-9541) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFT WAS FAULTY AND THE TRANSMISSION AXLE WAS LEAKING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY HAD EXPIRED; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE FAILURE MILEAGE WAS 55,000.

NHTSA ID

11192120

Incident

Mar 18, 2019

Mileage

55,000 mi

THIS VEHICLE STARTED OVERHEATING AND THE RADIATOR IS LEAKING AND IT HAS BEEN IN FOR SERVICE REGULARLY AND NOTHING IS EVER FOUND. THIS IS AN ISSUE A LOT OF PEOPLE HAVE YET THERE IS NO RECALL UNDER MY VIN. I CAN NOT DRIVE THE CAR AND IT GOES TO LIMP MODE, THIS CAR IS BARELY 5 YEARS OLD

NHTSA ID

11172357

Incident

Dec 28, 2018

Mileage

90,000 mi

THE HOOD WILL NOT OPEN AND IT IS JAMMED AND NOTHING WAS WRONG WITH IT BEFORE, THE PIECES ARE CHEAP AND THEY SHOULDN'T BREAK LIKE THAT

NHTSA ID

11171711

Incident

Jan 11, 2019

Mileage

90,000 mi

GAS PEDAL COMPLETELY BROKE OFF WHILE I WAS DRIVING IN HEAT TRAFFIC ON A RAINY MORNING. NO ONE AT FORD OR THE DEALERSHIP SHOWS ANY INTEREST IN REPLACING THE DEFECTIVE PLASTIC GAS PEDAL; NOT TO MENTION WHAT HAPPENED. THEY ACT AS THOUGH THIS IS A NORMAL MALFUNCTION. *TR

NHTSA ID

11163007

Incident

Dec 14, 2018

Mileage

112,550 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE ACCELERATING FROM A STOP, THE CONTACT HEARD A THUMPING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT ALL THREE MOTOR MOUNTS WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT*JB

NHTSA ID

11152010

Incident

Nov 7, 2018

Mileage

72,000 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE TRANSMISSION FAILED. PRIOR TO THE FAILURE, A LOUD "THUMP" SOUND WAS HEARD COMING FROM THE TRANSMISSION. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO FIRST GEAR TO "CATCH" THE APPROPRIATE GEAR. DIRECTLY AFTERWARDS, THE EMERGENCY WARNING INDICATOR ILLUMINATED AND THE "STOP ENGINE" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE "WHEELS SPIN FREELY" AND THAT THE WHEELS WOULD NOT REMAIN IN THE PARK POSITION. IMPERIAL FORD (8 UXBRIDGE RD, MENDON, MASS, 01756, (888) 814-8373) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA ID

11112624

Incident

Jul 19, 2018

Mileage

130,000 mi

THE VEHICLE 'TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE CONTROL ' BASICALLY THE TOUCHSCREEN FREEZES AND NONE OF THE BUTTONS ON THE CENTER CONSOLE WORK. UNABLE TO TURN ON HEAT OR AIR CONDITIONING. THE WINDOWS LOCK AND CAN NOT BE ROLLED UP OR DOWN. THIS HAS HAPPENED WHILE DRIVING DOWN FREE WAY AND ALSO PARKED AT START UP. THIS OCCURRENCE HAS HAPPENED MORE THAN ONCE. SOMETIMES THE CAR WILL SOME HOW GO BACK TO NORMAL AFTER A DAY. THE LATEST THE VEHICLE HAS LOST COMMUNICATION FOR 4 DAYS. THEY SAY YOU CAN'T LEAVE A KID IN THE CAR WHILE YOU GO INTO A STORE, BUT FORD CAN MAKE IT WHERE I CAN'T ROLL MY WIDOWS DOWN WHILE DRIVING AND I HAVE 2 KIDS IN THE CAR AND IT'S 90 OUT. EVEN MORE WHEN IT'S WINTER TIME AND THE WIDOW FOGS UP WHILE DRIVING THERE IS NO WAY TO CLEAR WINDOWS. TO ME IT IS A SAFETY HAZARD TO NOT BE ABLE TO AT LEAST ROLL YOUR WINDOWS DOWN OR UP BECAUSE AN ISSUE HAPPENS WITH THE VEHICLE COMMUNICATION.

NHTSA ID

11101722

Incident

Jun 10, 2018

Mileage

35,000 mi

MY CAR WAS MAKING A LOAD NOISE SO I TOOK IT TO A MECHANIC WHO REFERRED ME TO THE DEALER BECAUSE OF THE COMPLEXITY OF THE VEHICLE. TOWED THE CAR TO MORGAN HILL FORD STORE IN MORGAN HILL CALIFORNIA AND WAS TOLD THAT THE ENGINE WAS NO GOOD, THAT THE MOTOR BOLTS DISLODGED AND MELTED CAUSING THE BOLTS TO SHRED; THE DEALER SERVICE PERSON RYAN ADVISED THAT THE SHREDDED METAL GOT INTO THE OIL AND WENT THROUGH MY ENTIRE ENGINE CAUSING THE ENGINE FAIL. MY CAR WAS ONLY 3.5 YEARS OLD, 90,000 MILES BUT FREQUENT OIL CHANGES WITH THE EXTENDED MAINTENANCE PACKAGE. THERE WAS NO HINT THAT THE CAR WAS HAVING ISSUES, NO ENGINE LIGHT, NOR THE CHECK OIL LIGHT. I HAVE A 2013 FORD FUSION THAT WAS RECALLED FOR FAULTY ENGINE BOLTS.

NHTSA ID

11083687

Incident

Mar 2, 2018