2011 Ford Fusion Interior & seats Problems

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11647497

Incident

Jan 14, 2025

The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.

NHTSA ID

11606831

Incident

Jan 1, 2020

Mileage

100,000 mi

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. The vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11586306

Incident

May 1, 2024

The contact owns a 2011 Ford Fusion. The contact stated that after his wife exited from the front passenger’s side of the vehicle, she attempted to close and lock the door, but the door failed to close and latch securely. The contact stated that he was able to eventually get the door closed and locked; however, the front passenger’s side door failed to open from the inside. The contact had to roll the window down to open the door from the outside. Additionally, the contact stated that the front driver’s side door failed to open from the inside and outside and he had to use the passenger’s side door to enter the vehicle. The contact then had to roll down the window to exit the vehicle through the passenger’s side door. There was no warning light illuminated. The vehicle was taken to an independent mechanic to inspect the doors. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 122,000.

NHTSA ID

11494893

Incident

Oct 25, 2022

Mileage

122,000 mi

The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door handle had fractured. The contact was unable to open the door from the inside. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with a fractured spring. The contact was informed that the button and door handle needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 60,000.

NHTSA ID

11472603

Incident

Jul 6, 2022

Mileage

60,000 mi

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the contact was unable to unlock the door from inside the vehicle. The failure recurred four times. The contact purchased the door lock and the door lock was replaced four times. The manufacturer was notified of the failure however, offered no additional assistance. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 30,000.

NHTSA ID

11457096

Incident

May 15, 2019

Mileage

30,000 mi

2011 Ford Fusion and fortunately I was trapped within the car in a safe location, I can't imagine what would have happened had I had an automobile accident and was unable to EXIT the automobile quickly and safely. It is incumbent upon FORD MOTOR COMPANY to repair this defective door handle / latch before someone is killed due to this faulty piece of plastic they have installed inside this make and model

NHTSA ID

11422882

Incident

Jun 29, 2021

CHECK ENGINE LIGHT CAME ON

NHTSA ID

11376395

Incident

Nov 22, 2020

I PURCHASED THIS CAR USED. TESTED ALL FUNCTIONS OF THE CAR BEFORE A DECIDED TO BUY IT. THE HEATED DRIVERS SEAT WORKED FINE WHEN I PURCHASED IT. I WENT TO USE THE HEATED SEAT ABOUT 2 WEEKS LATER, IT CAME ON AND ABOUT 30 SECS LATER WENT OFF AND HASN'T WORKED SINCE. THE PASSENGER SEAT WORKS FINE BUT NOT THE DRIVERS SEAT. IN CHECKING DIFFERENT FORD FORUMS, IT APPEARS THIS IS A CHRONIC PROBLEM WITH THE DRIVERS SIDE HEATED SEAT IN FUSIONS. THIS APPEARS TO BE HAPPENING IN ANY SITUATION. STANDING STILL, DRIVING OR RUNNING OR NOT.

NHTSA ID

11374099

Incident

Aug 24, 2020

Mileage

118,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING MALFUNCTIONED, CAUSING THE VEHICLE TO PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO OC WELLS FORD LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE CONTACT INDICATED THAT OIL HAD LEAKED FROM THE ENGINE. THE FRONT DRIVER'S SIDE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000.

NHTSA ID

11373743

Incident

Oct 1, 2011

Mileage

63,000 mi

THE DRIVER FRONT SEAT HEATED SEAT ISN'T WORKING . IT GOT REALLY HOT BURNING MY BOTTOM AND THEN SHUT OFF AND NEVER CAME BACK ON . WHEN YOU PUSH THE BUTTON IT COMES ON AND THEN IMMEDIATELY SHUTS OFF . THE PASSENGER SIDE STILL WORKS .

NHTSA ID

11321910

Incident

Jan 3, 2020

Mileage

65,000 mi

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO DETACHED DOOR HANDLE FROM DOOR LATCH. *LD THE CONSUMER STATED THE DOOR CANNOT BE OPENED FROM THE INSIDE. THE DOOR HANDLE BECAME UNLINKED FROM THE FROM THE DOOR LATCH. *JS

NHTSA ID

11280091

Incident

Nov 19, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). TOWN & COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, (502) 964-8131) SCHEDULED AN APPOINTMENT; HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IN ADDITION, THE DEALER WAS INFORMED THAT THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE DEALER HAD NOT VERIFIED IF THE VEHICLE WAS INCLUDED OR EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES:DOOR:LATCH). THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

11217746

Incident

May 1, 2019

Mileage

57,000 mi

THE DRIVERS SIDE DOOR HANDLE IS INOPERATIVE. MOVES BUT DOES NOT UNLATCH THE DOOR. OPERATOR MUST LOWER THE WINDOW, AND REACH OUTSIDE TO UNLATCH AND OPEN THE DOOR. THIS IS A SAFETY ISSUE. GOING TO DEALER TOMORROW, 27 JUL 2018. THERE HAVE BEEN NO ACCIDENTS. THE VEHICLE IS IN EXCELLENT CONDITION. 100K MILES. 2011 FUSION *JS THE CONSUMER IS IN POSSESSION OF ANOTHER FAILED DOOR LATCH TO A 2012 FORD FUSION. *JS

NHTSA ID

11113885

Incident

Jul 26, 2018

Mileage

100,090 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH FRACTURED AND THE PASSENGER DOOR WOULD NOT OPEN WHEN PROMPTED. COGGIN FORD JACKSONVILLE IN JACKSONVILLE, FLORIDA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CONSUMER STATED THE DRIVER SEAT WOULD NOT ADJUST FORWARD. *JS

NHTSA ID

11080843

Incident

Mar 6, 2018

Mileage

58,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ALL THE LUG NUTS WERE STRIPPED AND THE DRIVER'S DOOR WOULD NOT REMAIN CLOSED. ALSO, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ANDERSON FORD, 3900 CLEMSON BLVD, ANDERSON, SC 29621) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE LUG NUT ISSUE WAS NOT ADDRESSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 109,000.

NHTSA ID

11072491

Incident

Feb 13, 2018

Mileage

109,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES FAILED TO OPEN PROPERLY FROM THE OUTSIDE MANUALLY. THE CONTACT HAD TO USE THE ELECTRIC FUNCTION OR ROLL THE WINDOW DOWN TO OPEN THE DOORS. THE DEALER (TED BRITT FORD OF FAIRFAX, VA) REPLACED THE LATCHES, BUT THE CONTACT WAS UNCERTAIN IF THE FAILURE WOULD RECUR WITH ANY OF THE OTHER LATCHES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGN WITH NO SOLUTION OTHER THAN REPLACING THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 33,208.

NHTSA ID

11011099

Incident

Jul 21, 2017

Mileage

33,208 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WHEN USING THE INTERIOR LATCH. THE CONTACT HAD TO CLIMB OVER TO THE PASSENGER SIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ID

10970737

Incident

Mar 20, 2017

Mileage

80,000 mi

MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. TODAY (1/12) THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION. THIS WAS HAPPENING WHEN I PUT MY CAR INTO REVOERS OR DRIVE TO PULL OUT OF MY DRIVEWAY.

NHTSA ID

10944577

Incident

Jan 12, 2017

Mileage

80 mi

BEGAN HAVING PROBLEMS WITH THIS VEHICLE THE SECOND MONTH AFTER PURCHASE. THE FIRST INCIDENT WAS STEERING WHEEL LOCKED AND I COULD NOT CONTROL THE DIRECTION OF THE CAR. I ENDED UP ON THE LEFT SIDE OF THE ROAD OFF THE SHOULDER BEFORE I COULD STOP IT. IT HAPPENED ON SEVERAL OCCASIONS. CAR DIES FOR NO REASON. I END UP HAVING IT TOWED OR RESTARTED BY CHARGING BATTERY. THE BATTERY ALWAYS HAS A FULL CHARGE. ALSO I HAVE BEEN SHOPPING AND GET IN THE CAR TO START IT AND IT WILL NOT START. DOOR HANDLES WOULD NOT WORK FROM INSIDE. WINDOWS WOULD NOT OPEN. HAD TO FORCE WINDOW DOWN ENOUGH TO OPEN FROM THE OUTSIDE. HAD FRONT DOOR HANDLE ASSEMBLE REPLACED HAD TRANSFER CASE RESEALED HORRIBLE SMELL, NEW TIRES 3 TIMES SINCE IT WAS PURCHASED HAD REAR DRIVE SHAFT REPLACED, FUEL PUMP REPLACED HAD TAKEN IT TO FORD JUST RECENTLY FOR WHAT I DEEMED WAS COMPUTER PROBLEMS, OF COURSE THEY COULD NOT FIND ANYTHING WRONG. I WAS TOLD BY MY MECHANIC THE LAST TIME I HAD NEW TIRES PUT ON THE CAR THAT I WOULD NEED NEW RIMS SOON. THE RIMS ARE ERODING FROM THE INSIDE OUT. I HAVE SEVERAL INVOICES FOR WORK THAT WAS DONE AND A FEW MORE I CAN'T LOCATE AT THIS TIME. I WOULD LIKE TO SEND THEM ALL TO YOU. PURCHASE CAR 12/1/12.

NHTSA ID

10865008

Incident

Nov 21, 2013

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN WHEN USING THE INTERIOR LATCH. AS A RESULT, THE CONTACT HAD TO CLIMB OVER TO THE PASSENGER SIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,000.

NHTSA ID

10864324

Incident

May 11, 2016

Mileage

109,000 mi

MY 2011 FORD FUSION (PURCHASED IN THE FALL OF 2010) HAS A RECENT ISSUE WITH THE HEATED SEATS. THEY ARE GETTING SO HOT THAT IT IS BURNING ME. I HAVE TO TURN THEM OFF AT THAT POINT. I HAVE LOVED THE HEATED SEATS THE WHOLE TIME I HAVE HAD THE CAR. IT SEEMS LIKE THIS SHOULD BE A SAFETY ISSUE. IT JUST STARTED HAPPENING ABOUT A MONTH AGO.

NHTSA ID

10780854

Incident

Sep 12, 2015

Mileage

115,000 mi

FIRST AT ABOUT 42000 MILES IN OCTOBER 2012 THE DRIVER SEAT BECAME SO HOT IT CREATED 1ST DEGREE BURNS ON MY HUSBAND. THE SEAT HEATER WENT OUT SOON AFTER. NEEDS TO BE FIXED. THE SEAT COULD CAUSE A FIRE AT 55000 MILES THE DRIVER DOOR HANDLE BECAME UNLATCHED WITHIN THE DOOR AND STOPPED OPENING FROM THE INSIDE. WHAT IF I HAD A WRECK AND COULDN'T GET OUT? NEEDS TO BE RECALLED FOR THIS ISSUE. I'VE HEARD IT'S COMMON ON THE FUSIONS. THE FRONT DOOR SPEAKERS WENT OUT SOON AFTER ALL OF THIS. AT 90000 MILES THE PASSENGER SEAT HEATER WENT OUT. SAME BURNING HOT THING BUT THIS TIME NO ONE WAS BURNED. AT 95000 MILES THE SAFETY SYSTEM HAS NOW GONE OUT. IT FLASHES THAT THERE IS A PROBLEM WITH THE REAR PARK AID AND A FAULT WITH THE CROSS TRAFFIC SYSTEM. I'VE READ THAT THE REAR DRIVER SIDE SPEAKERS CAUSE THIS. THE FRONT DRIVER SIDE SPEAKERS WENT OUT 2 YRS AGO. MAYBE THESE ARE CONNECTED. IT SEEMS THE WHOLE CAR HAS PROBLEMS WITH FUSES AND ELECTRICAL WIRES EITHER BURNING OUT WAY TOO QUICKLY. MY VEHICLE IS A 2011 MANUFACTURED IN OCTOBER OF 2010

NHTSA ID

10763141

Incident

Oct 25, 2012

Mileage

42,000 mi

DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN POWER WINDOW AND OPENING EXTERIOR DOOR HANDLE OR CLIMBING OVER PASSENGER SEAT TO EXIT VEHICLE QUOTED PRICE OF $245.00 TO REPLACE AT DEALERSHIP. *TR

NHTSA ID

10681451

Incident

Jan 20, 2015

Mileage

78,000 mi

THE DRIVER SIDE HEATED SEAT OVERHEATED AND BECOME SO HOT IT NEARLY BURNS THE DRIVER'S LEG . TO AVOID LEG BURN I HAVE TO TURN IT TO THE LOWEST HEAT SETTING. AFTER TWO WEEKS OF THIS, THE HEATED SEAT FAILED TO OPERATE. A MOMENT AFTER DEPRESSING THE HEATED SEAT BUTTON IT WOULD TURN OFF. I TOOK THE VEHICLE IN FOR SERVICE UPON WHICH IT WAS FOUND THE SEAT HEATING ELEMENT HAD A BURNT/BROKEN HEATING WIRE. THE FABRIC IT WAS WOVEN INTO WAS SEVERELY BURNT AND IT APPEARED A WONDER THE ENTIRE SEAT DID NOT CATCH FIRE AS RESULT. I HAVE KEPT THE BURNT HEATING ELEMENT ASSEMBLY IF ANYONE WISHES TO EXAMINE IT. *TR

NHTSA ID

10679853

Incident

Jan 7, 2015

Mileage

48,000 mi