RoadVitals

2011 Ford Fusion Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2,783
Latest Jul 20, 2026
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
18
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
90

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Ford Fusion, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1,426
reports

From owner reports, verbatim

The vehicle experienced a sudden, complete failure of the electronic power steering assist while operating, resulting in a dangerous increase in steering effort and an immediate safety hazard. A professional OBD-II diagnostic scan retrieved active trouble codes C1277-20 (Steering Wheel Angle Sensor Signal Failure) and C1963-20 (Stability Control Inhibit Warning). This internal sensor failure matches the exact physical defect detailed in NHTSA Campaign Number 15V340000 (Ford Recall 15S18). Ford Corporate and the local dealership refuse to authorize a hardware replacement because they claim a software update completed in 2015 closed the recall on this VIN, despite the software patch failing to prevent the underlying physical hardware failure.

NHTSA ID 11751213 · filed Jul 17, 2026

Yesterday evening, my power steering went out (EPAS), it did that when the car had been parked for the night and not in motion thankfully so nobodies safety was at risk, but I don’t know if and when it’ll happen again. According to Ford, it has been a recurring problem with ford fusion modules similar to mine, that the EPAS has been defective, and therefore making it dangerous to drive. My exact car has been inspected by a mechanic, and while it has been looked at, there were no warnings of this error happening, the vehicle was driving fine and all of a sudden, the error occurred.

NHTSA ID 11750620 · filed Jul 15, 2026
All 1,426 reports naming steering

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

340
reports

From owner reports, verbatim

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

NHTSA ID 11751514 · filed Jul 20, 2026

Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.

NHTSA ID 11722481 · filed Mar 6, 2026
All 340 reports naming driver assistance

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

330
reports

From owner reports, verbatim

ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

NHTSA ID 11653532 · filed Apr 8, 2025

2airbagsrecall,epas-steering 15n01,nhtsarecall19v001000,.

NHTSA ID 11650295 · filed Mar 24, 2025
All 330 reports naming airbags

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

290
reports

From owner reports, verbatim

My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules used for my vehicle and took it to the dealership to be programmed and was told it wouldn't program. Please I'm needing assistance with this situation

NHTSA ID 11712793 · filed Jan 22, 2026

The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID 11682960 · filed Aug 25, 2025
All 290 reports naming engine

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

262
reports

From owner reports, verbatim

Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.

NHTSA ID 11722481 · filed Mar 6, 2026

rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.

NHTSA ID 11670407 · filed Jun 30, 2025
All 262 reports naming powertrain (other)

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

236
reports

From owner reports, verbatim

Car is leaking gas after being filled mostly up. When I look it up it said this specific car does have some problems with leaking fuel.

NHTSA ID 11723137 · filed Mar 9, 2026

Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.

NHTSA ID 11722481 · filed Mar 6, 2026
All 236 reports naming fuel system

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

202
reports

From owner reports, verbatim

On July 4, the electrical system under the dash caught fire and burned the ignition and dash, all the electrical under the dash

NHTSA ID 11748423 · filed Jul 6, 2026

The power steering keeps going out after it was brought in for recall years ago and the recall is up the the issue keeps goin on with the car I don't understand what to do because the shop i brought it to said the power steering is brand new they don't understand why it's even doin it and also they couldn't even reprogram the system I wanted to know why doesn't ford fix this and why wouldn't they want to help

NHTSA ID 11742395 · filed Jun 5, 2026
All 202 reports naming electrical

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

194
reports

From owner reports, verbatim

2011 abs system module it’s supposed to go back to default and it didn’t and the brakes completely stop working my car didn’t want to start and there’s no light nor abs light no check engine light no code comes out to warn that the brakes are not working I have 119000 ABS module failure Brakes stopped working

NHTSA ID 11730555 · filed Apr 11, 2026

Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed

NHTSA ID 11721972 · filed Mar 4, 2026
All 194 reports naming brakes

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

63
reports

From owner reports, verbatim

Complete loss of power steering while driving, Service Power Steering Now warning light came on right after, service advance trac warning right after that. After doing some research this is a known issue to Ford and customer service agent confirmed this in chat, screenshot included.

NHTSA ID 11719026 · filed Feb 19, 2026

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "Power Steering Sensor Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.

NHTSA ID 11689523 · filed Sep 24, 2025
All 63 reports naming other / unspecified

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

60
reports

From owner reports, verbatim

The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door handle had fractured. The contact was unable to open the door from the inside. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with a fractured spring. The contact was informed that the button and door handle needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 60,000.

NHTSA ID 11472603 · filed Jul 6, 2022

- Abrupt failure of driver door mechanism. Driver now unable to exit vehicle without opening window and reaching around to open from outside. On-line research discloses this is a common problem with this model. - Risk is clear, driver may need to exit vehicle quickly in an emergency. - Problem is clear and has not been reproduced or confirmed by others. - Problem occurred without warning to days ago.

NHTSA ID 11424769 · filed Jul 14, 2021
All 60 reports naming body & structure

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

29
reports

From owner reports, verbatim

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID 11647497 · filed Mar 10, 2025

The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.

NHTSA ID 11606831 · filed Aug 6, 2024
All 29 reports naming interior & seats

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

29
reports

From owner reports, verbatim

UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair

NHTSA ID 11709839 · filed Jan 9, 2026

Was driving down a busy road with my [XXX] and [XXX] , when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID 11635032 · filed Jan 9, 2025
All 29 reports naming suspension

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

18
reports

From owner reports, verbatim

TAIL LIGHT MELTS WITHIN ITS HOUSING WHILE DRIVING.

NHTSA ID 11339351 · filed Jul 14, 2020

LOW BEAM HEADLIGHT DIM. THE PROJECTOR GLASS IS FOGGED. THE HEADLIGHT HAS VERY POOR ILLUMINATION THROUGH THE PROJECTOR.

NHTSA ID 11229582 · filed Jul 5, 2019
All 18 reports naming exterior lighting

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

14
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SUN ROOF EXPLODED AND IMPLODED GLASS WITHOUT WARNING. THE GLASS PARTICLES ENTERED THE INSIDE OF THE VEHICLE. THERE WERE NO INJURIES. SHENANDOAH FORD (9135 WINCHESTER RD, FRONT ROYAL, VA 22630, (540) 636-2901) WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACT, BUT DID NOT SPECIFY THAT THEY WOULD DETERMINE THE CAUSE OF THE FAILURE OTHER THAN HAVING THE INSURANCE COMPANY COVER THE REPAIR AND FOR THE CONTACT TO REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

NHTSA ID 11191692 · filed Mar 26, 2019

THIS VEHICLE HAS HAD MULTIPLE HEATER/AC FAN MOTOR INOPERATIVE PROBLEMS. WITHOUT THE BLOWER FAN WORKING THERE IS NO DEFROST OR ABILITY TO CLEAR THE WINDSHIELD, RESULTING IN REDUCED OR NO VISIBILITY. THE FIRST REPAIR WAS AUG 18TH, 2016. MILEAGE WAS 36110. A HEATER CONTROL ASSEMBLY WAS REPLACED AT A COST OF $426.05. THE SECOND REPAIR WAS AUG 29TH, 2016. THE MILEAGE WAS 36251. THE BLOWER RESISTOR WIRING TO THE FAN ASSEMBLY WAS REPLACED FOR $371.27. THE THIRD REPAIR WAS JUL 12TH, 2018. MILEAGE WAS 46594. THE BLOWER MOTOR WAS REPLACED ALONG WITH THE SAME WIRING DONE AT THE SECOND REPAIR FOR $618.98. FORD WOULD NOT HELP WITH THE COST OF ANY REPAIRS. AFTER READING FORD FUSION FORUMS ON THE INTERNET, THIS PROBLEM APPEARS TO BE COMMON. THIS IS A SAFETY ISSUE AS THE WINDSHIELD CAN FOG UP QUICKLY IN WINTER OR SUMMER, AND ICING CAN BUILD UP IN WINTER CAUSING LOSS OF VISIBILITY. IT IS DANGEROUS TO TRY TO CLEAR THE WINDSHIELD WHILE THE CAR IS IN MOTION. I THINK THIS PROBLEM SHOULD BE CONSIDERED FOR A RECALL. I HAVE THE INVOICES TO SEND IF NEEDED BUT NO ACCESS TO A SCANNER AT THIS TIME.

NHTSA ID 11152881 · filed Nov 20, 2018
All 14 reports naming visibility

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

6
reports

From owner reports, verbatim

AUTOMATIC TRANSMISSION SHIFTING IS UNPREDICTABLE. 1-2 AND 2-3 GEAR SHIFT WILL REV AT HIGH RPM AND SLAM INTO GEAR. MERGING INTO TRAFFIC OR AT ANY INTERSECTION WHERE CROSS TRAFFIC DOES NOT STOP IS VERY DANGEROUS AS ACCELERATION IS NON-EXISTENT UNTIL IT SLAMS HARD INTO GEAR. THE CAR HAS DONE THIS FROM 1ST WEEK OF OWNERSHIP. BESIDES SAFETY ISSUE, THE TRANSMISSION AT THIS RATE WILL NOT LAST LONG. THIS ISSUE IS MAINLY PRESENT WHEN 1) COLD OR 2) AFTER THE CAR HAS SIT FOR A COUPLE DAYS MAKING IT DIFFICULT FOR THE DEALER TO ACT ON ANYTHING. THIS IS A VERY WELL KNOWN PROBLEM WITH 2010 FORD FUSIONS AND NOW MANY PEOPLE ARE COMPLAINING OF THIS ISSUE WITH THE 2011 FUSION (NOT THE SPORT MODEL AS IT USES DIFFERENT TRANSMISSION). *TR

NHTSA ID 10405787 · filed Jun 9, 2011

THE TRANSMISSION SEIZED WHILE TRAVELING AT 60 MILES PER HOUR, CAUSING RAPID DECELERATION WHILE ON HIGHWAY. SHORTLY AFTER COMING TO A STOP ON THE SIDE OF THE ROAD, THE TRANSMISSION FAILED TO ENGAGE, DESPITE ENGINE RUNNING. *TR

NHTSA ID 10404097 · filed Jun 1, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

5
reports

From owner reports, verbatim

THIS CARS BEEN RECALLED : MANUFACTURER RECALL NUMBER :19S01 I DIDN'T GET A LETTER , EMAIL NO KIND OF NOTIFICATION ABOUT IT . HAD TO FIND OUT BY A FRIEND

NHTSA ID 11265776 · filed Oct 2, 2019

WHEN I START MY CAR I GET A POWER STEERING ASSIST FAILURE AND A SERVICE ADVANCE TRAC MESSAGE. I CAN NOT TURN MY STEERING WHEEL AND MY CAR ACTS AS IF IT WON'T DO ANYTHING. I CAN TURN MY CAR OFF, WAIT, THEN START AGAIN AND IT IS FINE. MY PASSENGER SEAT BELT ALSO WILL RANDOMLY NOT CLICK INTO THE BUCKLE OR COME UNLOCKED. NOW THIS IS AFTER FORD SUPPOSEDLY FIXED ANOTHER RECALL CAUSING MY CAR TO DROP TO A LOW SPEED OUT OF NOWHERE.

NHTSA ID 11052008 · filed Dec 2, 2017

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

5
reports

From owner reports, verbatim

The contact owns a 2011 Ford Fusion. The contact stated that while driving at slower speeds, an abnormal jolt emitted from the vehicle as the vehicle began shaking without warning. The contact was able to drive the vehicle home and upon arrival, her husband informed her that the rear passenger’s and driver’s side wheel hubs had separated from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 11V574000 (Wheels) which she linked to the failure. The contact then called the dealer where she was informed that there were no open recalls on the vehicle. The contact also attempted to contact the manufacturer but did not receive a response. The vehicle had yet to be repaired. The failure mileage was approximately 73,400.

NHTSA ID 11450457 · filed Feb 4, 2022

The contact owns a 2011 Ford Fusion equipped with General tires, Tire Line: Exclaim, Tires Size: 225/50/R17, DOT number: A340-WBXJ-3919, and installed as replacement tires. The contact stated that while driving approximately 55 mph, the rear passenger’s side tire experienced a blowout causing the driver to nearly lose control of the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 300. The VIN was not available.

NHTSA ID 11418302 · filed May 24, 2021

Too few reports in this category for a page of its own — they appear in the full complaint list.

Heating & air conditioning

Reports naming the heating, ventilation and air-conditioning system.

3
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONER BEGAN TO BLOW COLD AIR, BUT CHANGED TO HOT AIR INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,557. UPDATED 03/07/17*LJ *CN

NHTSA ID 10887483 · filed Jul 21, 2016

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT STATED THAT THE HEATED SEATS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER NUMEROUS TIMES WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

NHTSA ID 10822216 · filed Jan 26, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .