2017 Ford Fusion Transmission Problems

The contact owns a 2017 Ford Fusion. The contact stated that upon reversing out of the driveway and attempting to shift to drive(D), the message "System Fault - Consult Manual" was displayed. The contact was not able to shift to drive(D). The contact looked underneath the vehicle and noticed that the shifter cable was loosened. The contact was able to insert a screwdriver into the end of the cable, and the contact was able to shift to drive(D). The contact drove to the residence. The vehicle was taken to a dealer, where it was diagnosed and determined that the shifter cable bushing had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an undisclosed recall however, the model year was not included. The dealer confirmed that the vehicle was not covered. The manufacturer was informed of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

NHTSA ID

11678715

Incident

Aug 2, 2025

Mileage

150,000 mi

See attached document for complaint.

NHTSA ID

11637306

Incident

Jun 10, 2024

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, the contact moved the gear shift rotary dial to drive(D), but the vehicle failed to respond, and the gear shift rotary dial moved back to park(P). The power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that upon opening the hood and pushing the transmission shifter cable bushing back into the normal position, the vehicle responded as needed. The vehicle was driven to the residence. The vehicle was then taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11629670

Incident

May 9, 2024

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the vehicle began to lose motive power. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed, and it was determined that the transmission needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.

NHTSA ID

11581720

Incident

Apr 1, 2024

Mileage

80,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure reoccurred while driving 60 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer several times. The dealer diagnosed the vehicle, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

NHTSA ID

11560680

Incident

Jul 18, 2023

Mileage

106,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH the vehicle began jerking. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.

NHTSA ID

11548727

Incident

Sep 20, 2023

Mileage

79,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled and inadvertently made an abnormal sound. The vehicle was driven to an independent mechanic and diagnosed with torque converter failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,023.

NHTSA ID

11532059

Incident

Apr 17, 2023

Mileage

92,023 mi

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11477872*DJR ******* DELETE VOQ *******

NHTSA ID

11477874

Incident

Aug 5, 2022

Mileage

91,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

NHTSA ID

11460017

Incident

Apr 7, 2022

Mileage

63,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the gear selector failed to shift from the PARK position. The vehicle was towed to the local dealer who diagnosed that the gear selector module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 41,000

NHTSA ID

11427555

Incident

Aug 1, 2021

Mileage

41,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting his gear lever into drive(D), the gears began to blink as the "system shift fault" warning light illuminated. The contact was able to move the vehicle into reverse(R); however, the shifter had become stuck in reverse. After the contact was able to place the vehicle into the park(P), he towed the vehicle to a dealer where they informed him that the shifter cable bushing needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

NHTSA ID

11421718

Incident

Jun 18, 2021

Mileage

52,000 mi

Was driving my cat and it popped up shift system fault. I couldn't move my car. It stalled in the middle of the road. I contacted several people about this. Found out the shifter cable came loose from the transmission. The clamp that hold its on was gone.i happened to just backed up and this happened. If this was to happen driving this could have resulted in a serious accident

NHTSA ID

11420276

Incident

Jun 9, 2021

WHEN BACKING FROM A PARKING SPACE, THE VEHICLE WOULD NOT SHIFT TO ANY GEAR OR NEUTRAL. NO WARNING OR INDICATION OF ANY PROBLEM, IT JUST QUIT RIGHT IN THE MIDDLE OF A PARKING LOT. VEHICLE SHIFTER KEPT RETURNING TO PARK AND WOULD NOT MOVE! VERY DANGEROUS. MECHANIC SAID THE SHIFT CABLE BROKE. I SEE ON HERE THAT OTHERS HAVE HAD THE SAME ISSUE AND THERE WAS A RECALL UP TO THE 2017 MODELS. I THINK FORD NEEDS TO RECALL THE 2017 MODELS FOR THE SHIFT CABLE AS WELL BECAUSE IT'S OBVIOUSLY AN ISSUE. CAR HAS 80K MILES. TRANSMISSION WAS REPLACED AT 66K MILES. 2017 FORD FUSIONS ARE AWFUL AND DANGEROUS! DO YOUR CUSTOMERS MATTER, FORD?

NHTSA ID

11282403

Incident

Nov 24, 2019

Mileage

80,000 mi