Owner-reported complaints naming the brake system, filed with NHTSA
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Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2017 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 101 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 101, in the owner's own words
NHTSA claim # 11739491 update 05/22/2026 Young Ford Ogden Utah is refusing to execute the remedy for open safety recall 23S12 on my vehicle. They are refusing to run diagnostics test to honor the recall without paying $100 and up fee.
NHTSA recall 23V-162/Ford recall 23S12 Vehicle suffered secondary failure of recall remedy part which caused an immediate loss of braking ability. Ford dealer refused a safety tow unless I paid for it upfront which forced me to use my personal roadside insurance. After calling local dealer to assure vehicle had arrived after being towed, dealer said they couldn't look at vehicle until Tuesday , five days later because of the weekend and holiday.
I was driving and the car just stopped it wouldn't let me put in park or drive it just stayed in neutral. And I was stuck it kept the the emergency break on. Then it wouldn't turn off all the way which caused the car to drain battery.
The contact owns a 2017 Ford Fusion. The contact stated that after shifting to drive(D), the vehicle erroneously rolled backwards up a slight incline. The failure had occurred on several occasions. Additionally, while driving down a hill and depressing the brake pedal, the brakes malfunctioned, the vehicle failed to stop, and drove through a 4-Way intersection and drove approximately a half mile before stopping. During the failure, the message "Transmission not in Park" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 160,000.
I am a single mother raising my 6-year-old daughter on my own. This past year has been extremely difficult, as my car has been constantly in and out of repair shops. I have spent more than $8,000 in the last year and a half on unexpected repairs, many of them involving serious safety issues. I was never informed about the recall and never received any notice. This situation has caused me a lot of stress and hardship, and I am asking for guidance and support to help me through it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I had a bad car accident October 2019 going 45 mph, I push the breaks the car didn’t stop and I crashed not after a month from getting the car from drivetime on a special discount
On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.
When my wife returned home from shopping she parked in the driveway I was going out so I had to move her car to get to mine. I saw a puddle of brake fluid on the ground and the brake light was on there was no fluid in the master cylinder . the car was towed to my mechanic and he found a rotted brake in the rear of the car up between the gas tank and rear seat right under a rubber clamp that holds the line this could have caused a tragedy. I connected Ford they said rusted brake lines are not covered even though they are coated.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
I was driving under the posted speed limit on a road near my house going to pick my kids up from school. I was approaching a stop sign at an intersection and began to press on the brake pedal. The pedal traveled all the way to the floor as I was coming yo the stop sign. A driver was approaching me from the left headed east and my car went into the street past the stop sign and the other driver hit me which in turn caused his vehicle to roll over and mine was damaged as well which turned out to be totaled. The brakes began to work again right as the gentleman hit me. I never knew about the recall and when that happened I got onto the web and out in my VIN and saw it was recalled. I need to know what’s going to be dealt with here!
My brakes are faulty sometimes I’m not able to stop like I should. I also have transmission problems. When I put the car into reverse or drive I hear a loud boom. It is getting worse by the day. I see that the transmission is on a recall as well.
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 30 MPH and attempting to decelerate, the brake pedal was depressed to the floorboard. There was no resistance from the brake pedal. The contact was able to coast to Firestone parking lot. The vehicle was inspected by an independent mechanic who diagnosed that the driver’s side rear brake hose had fractured, and lost brake fluid. Additionally, the passenger’s side brake hose showed a possible fracture. The rear brake hoses were replaced. The manufacturer was made aware of the failure and confirmed that NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) only included the front brake hoses. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 100,900.
The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 40 MPH and depressing the brake pedal, the vehicle failed to respond. The vehicle hit a stop sign, which flew and hit the passenger's side window of the vehicle. The vehicle then hit a privacy fence and crashed into an electrical pole. The air bags failed to respond. The contact stated that she hit her chest against the steering wheel and hit the back of her head against the front driver's side seat headrest. The contact's husband arrived at the scene and transported the contact to the residence. The contact was later taken to the hospital, where she was informed that she had sustained loss of 20 percent of her hearing, loss of smell and taste, and intermittent dizziness due to an internal fluid leak in the back of her head. The contact was still receiving medical assistance. A police report was filed. The vehicle was towed and totaled. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), which she related to the failure. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the electronic stability control (ESC) and check engine warning lights illuminated. The vehicle was taken to the dealer for the recall repair, and it was determined that rodents had chewed the soy-based ESC wiring harness. The contact was informed that the ESC wiring harness and purge solenoid valve needed to be replaced. The contact was also informed that the engine needed to be cleaned due to rodent droppings and that mothballs needed to be placed beneath the hood to deter rodents from entering the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 138,546.
The contact owns a 2017 Ford Fusion. The contact stated that upon depressing the brake pedal, she heard an abnormal pop. After which, the brake pedal went all the way to the floorboard. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake hose. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); the VIN was included, and parts were available. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Back brakes are making a very loud noises and it’s hard breaking to come to complete stop
Manufacturer Recall Number23S12 NHTSA Recall Number23V162 Recall on my vehicle Ford has failed to attempt remedy as of December 2023.
L/S Brake Hose Rear Replacement needed. Brake fluid leak rear caliper and brake hose and line rear flexible hose is split and leaking. Only Front brake hose was recalled when all brake all lines need to be replaced.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The driver crashed into the sidewalk and damaged the front end of the vehicle. The vehicle was towed to the residence. There were no reported injuries. A police report was filed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 79,418.
A recall notice was mailed to me from Ford in April 2023 for Safety Recall 23V162. I have not received notification by October 2023 on when to schedule the brake line repair. The letter states that it is anticipated to be remedied by the 3rd quarter of 2023.
The contact’s husband owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at an undisclosed speed, he depressed the brake pedal, and the vehicle failed to stop. The contact’s husband applied pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle coasted to a stop. The brake fluid light and other unknown warning lights were illuminated. The driver was able to navigate the vehicle to safety. The contact stated that upon her husband inspecting the vehicle, there was brake fluid leaking on the ground. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the front driver’s side brake hose had ruptured and needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,136.
The contact owns a 2017 Ford Fusion. The contact stated while driving 40 MPH and attempting to slow the vehicle, the brake pedal was depressed and went down to the floorboard before bringing the vehicle to a complete stop. After a visual inspection of the exterior of the vehicle, the contact observed brake fluid leaking from the front passenger’s side wheel. Upon refilling the brake fluid reservoir, the contact observed that the entire reservoir had emptied, again leaking from the front passenger’s side wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 24,000.
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH and attempting to slow down, the brake pedal was depressed and went to the floorboard, and the vehicle failed to come to a complete stop. The contact was able to pull to the side of the road. After a visual inspection, the contact became aware of brake fluid leaking from the front driver’s side brake hose. The brake warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the brake hose had ruptured. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.
The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift into reverse, the brake pedal was depressed; however, the brake pedal seized. The vehicle was towed to the dealer, who informed the contact that the brake pads were replaced; however, the contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle violently shook. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brake, Hydraulic). Additionally, the contact stated that the RPM was fluctuating. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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