2017 Ford Fusion Owner Complaints

I was coming home from work and when I tried to shift the gear from drive to park it was stuck on drive and Neutral I contacted the car dealer and they said ford has had this issue that it was a recall on it so I researched and found out that Ford issued major safety recalls (Recall 22S43 and 18S20) for 2017 Ford Fusions regarding a degraded transmission shifter cable bushing. This defect can cause the shifter cable to detach. Consequently, the car may roll away unexpectedly because the transmission isn't actually in Park, even though the shifter says it is.Recall DetailsThe Problem: The underhood shift cable bushing can degrade and fail over time.The Remedy: Ford dealers will replace the transmission shifter cable bushing and add a protective cap over it free of charge (parts and labor). It my VIN# was not coming up as a recall and this is an ongoing issue for this car and I would like to get this resolved as soon as possible with ford recall please thank you

NHTSA ID

11752546

Incident

Jun 18, 2026

See attached document for complaint.

NHTSA ID

11752388

Incident

May 27, 2026

The vehicle in question has the coolant intrusion into cylinders 2 and 3 with rough idle on startup, P0300, P0302, P0303, and white smoke on startup. The vehicle now has 111339 miles on it and the out of pocket cost is more than what the vehicle blue books for in excellent condition. TSB 22-2134 speaks to all the issue and what the repair is. If this is a known issue then I feel this should be a vehicle recall by Ford due to the costly repair.

NHTSA ID

11751941

Incident

Jul 10, 2026

I experienced an issue identical to safety recall 22S02. Rear brake light remains on due to a broken Brakelight stop bumper. Dealership did not offer to fix at no charge.

NHTSA ID

11751907

Incident

Jul 19, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Driver's side selt belt does not latch all the time. Yes can be inspected. How was your safety or the safety of others put at risk? If the seat fails, injury can occur in a crash Has the problem been reproduced or confirmed by a dealer or independent service center? Appointment is July 18 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no

NHTSA ID

11750259

Incident

Jun 22, 2026

Good Aftrrnoon and I hope all is well. My cars check engine light is on and the dealer states it’s the cannister purge valve. I showed them that there is a recall (PART 573 safety recall - NHTSA Recall #26V369) but they will not accept it because it’s not showing my car needing it to be changed on the NHTSA website. They are saying it will cost $1995.00 to fix the issue. This is stopping me from obtaining an inspection sticker and I’ve received tickets. Can you confirm that my vehicle is part of this recall.

NHTSA ID

11750045

Incident

Jun 8, 2026

ENGINE HAS COOLANT INTRUSIONAND IS MISFIRING. Engine light came on. The coolant system found pressure to be dropping significantly. Removed spark plugs and inspected cylinder bores using borescope. Verified coolant is leaking into cylinder 2 and needed to replace the engine at Ourisman Ford in Manassas VA. on July 11, 2026.

NHTSA ID

11749828

Incident

Jun 23, 2026

On 7/8/2026, the vehicle became undriveable. Placing the vehicle in reverse on the shidfter dial using registered a conflicting direction on the dashboard indicator. The vehicle was towed to a dealership and the repair consisted of replacing the shift cable bushing. This was the same fix required in recalls 18S20 & 22V413. On 7/9/2026 the issue was verified by a Ford dealership tech. I was advised that the protective cap is now contained in the repair kit with the shift cable bushing. A brief fleeting warning on the screen indicated a "Shift Fault - See Manual" or words to that effect. The manual only seemed to reference a "Steering Fault" Ford HQ was notified - Reference No: CXH-08533100

NHTSA ID

11749428

Incident

Jul 8, 2026

The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.

NHTSA ID

11747581

Incident

Jun 21, 2026

I am the owner of a 2017 Ford Fusion with 61,000 miles on the odometer. Please note that I have always taken good care of my car, having it serviced promptly when required. In recent weeks, I have had to replace my complete steering rack (cost $4,500) and two weeks later, my 1.7-liter Ecoboost engine due to a coolant leak into the number two cylinder at a cost of $6,700. Ford has known about both problems for years and they have resulted in both class action and small claims suits against the company. Regarding the engine, Ford issued Customer Satisfaction Program 21N12, Technical Service Bulletin TSB 22-2134 and Customer Satisfaction Program 19B37 - Supplement #4 to replace the car's engine short block. This covered cars for 7 years of service or 84,000 miles - with, as quoted in the Ford memo sent to dealers on June 9, 2022, "coverage automatically extended to subsequent owners," for presumably the life of the car. Since this is clearly a manufacturing error (as Ford admits in its June 9, 2022 memo to dealers) and not due to negligence on my part, I should be reimbursed for my expenses. The NHTSA should also open a recall case on this matter for owners like myself.

NHTSA ID

11746906

Incident

Apr 23, 2026

1.5 liter ecoboost engine has a coolant intrusion problem into the cylinder to due a design flaw. Problem can cause several problems: loosing coolant and causing the engine to overheat, causing misfire in the cylinders, and can cause the engine to stallwhich has happened several time on me. The engine should be recalled as a safety concern for stalling, it has stalled on the I15 in Utah several times

NHTSA ID

11745114

Incident

Jun 16, 2026

Upon starting my car, the check engine light illuminated. Took my car to my mechanic and they confirmed an engine issue. Also stated the Ford 2.0 Liter engine has a high failure rate. My 2017 Ford Fusion SE (2.0 L Turbo Engine – VIN # [XXX]) with only 82,300 miles, which was purchased new, that has developed a water intrusion issue as identified in the Ford TSB 19-2346. After two separate requests Ford has stated it is out of warranty and will not provide and assistance in repairs, however based upon numerous reports this is caused by a design flaw. Previous recalls on the 1.6 L engine confirm the issue is across this engine family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11744002

Incident

Feb 6, 2026

Odometer Fraud. The contact purchased a 2017 Ford Fusion. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 119,966, but during a repair, it was discovered that the mileage was 200,000.

NHTSA ID

11742719

Incident

Aug 2, 2025

Mileage

200,000 mi

Noticed that the coolant level kept going down with no apparent external leakage and was also getting a code for #2 Cylinder Mis-Fire, After adding a total 1 gallon antifreeze i made an appointment at the local Ford Dealer to see what is wrong. They Diagnosed the Issue to Coolant leaking in to Cylinder #2, there recommendation is to replace Long Block.

NHTSA ID

11742109

Incident

May 14, 2026

My torque converter went bad on my 2017 Ford Fusion, it's the same problem the other 2017 Ford Fusions had with their torque converter however my vin is not on the recall.

NHTSA ID

11741995

Incident

Jun 2, 2026

I recently now am having to replace my engine a second time in 2 years due to a coolant intrusion problem

NHTSA ID

11741186

Incident

May 16, 2026

NHTSA claim # 11739491 update 05/22/2026 Young Ford Ogden Utah is refusing to execute the remedy for open safety recall 23S12 on my vehicle. They are refusing to run diagnostics test to honor the recall without paying $100 and up fee.

NHTSA ID

11739621

Incident

May 22, 2026

The vehicle's electrical system intermittently fails while driving. The entire instrument cluster and electronics shut off (speedometer, gauges, and all warning indicators go dark) while the engine continues running. On one occasion this occurred at night on a highway, with sudden loss of dashboard and electrical function until the vehicle could be pulled to safety, rendering the vehicle essentially invisible. The failure has worsened over time and now includes audible relay clicking near the center console and failed remote-start commands. The problem has been reproduced and confirmed by an authorized Ford dealer. After multiple prior visits where the dealer could not reproduce the fault, the dealer verified the concern and connected a scan tool, finding that all modules on the HS1-CAN communication bus stopped communicating. The dealer checked technical service bulletins, performed pinpoint tests, and verified connector pin fitment. The dealer's diagnosis is a failed Gateway Module, with replacement recommended. The vehicle remains available for inspection. Warning symptoms preceding the failures include the dashboard going dark, electronics resetting, fault codes appearing on restart, and remote start malfunctioning. This is a serious safety risk: loss of the instrument cluster, lighting, and electrical systems while driving, particularly at highway speed and at night, eliminates the driver's ability to monitor speed and warning indicators and can result in loss of visibility. This failure pattern is widely reported by owners of this model and appears consistent with Gateway Module defects addressed by recall on newer model-year Fusion vehicles.

NHTSA ID

11739613

Incident

May 13, 2026

While pulling into my parking garage at work I put my 2017 Ford Fusion into park to open the door and scan my card. When I tried to shift out of park the gear shifter indicated a shifting fault that required service. The car was towed to a Ford Service Center where the problem as diagnosed to be the shift control linkage, specifically the shift cable bushing. I have come to understand that this part has had issues in the 2013-2016 Ford Fusion models resulting in a recall. This issue appears to also be in the 2017 Ford Fusion as the results of the fault are identical to those of the 2013-2016 models. The component has been diagnosed by a certified ford service center. There were no warning lamps or prior indicators of this issue. Warning lamps only turned on after the issues occured.

NHTSA ID

11739535

Incident

May 19, 2026

The rotary gear shift knob occasionally gets stuck and refuses to rotate back to Reverse (R). This intermittent failure has occurred 3 times within this month. The dashboard does not show any warning lights or error codes during the incident. This is a severe safety hazard as it could leave the vehicle stranded in traffic or unable to back away from danger. Took the vehicle to the Ford dealership(Citrus Motors Ford) for inspection, but they returned it as "Could Not Duplicate" because no active diagnostic trouble codes (DTCs) were stored. However, the physical shifting malfunction remains an active threat.

NHTSA ID

11739517

Incident

May 21, 2026

NHTSA recall 23V-162/Ford recall 23S12 Vehicle suffered secondary failure of recall remedy part which caused an immediate loss of braking ability. Ford dealer refused a safety tow unless I paid for it upfront which forced me to use my personal roadside insurance. After calling local dealer to assure vehicle had arrived after being towed, dealer said they couldn't look at vehicle until Tuesday , five days later because of the weekend and holiday.

NHTSA ID

11739491

Incident

May 21, 2026

The car overheated due to coolant leaking. Found out vehicle has a coolant intrusion requiring a new engine now.

NHTSA ID

11738437

Incident

May 13, 2026

I was driving and the car just stopped it wouldn't let me put in park or drive it just stayed in neutral. And I was stuck it kept the the emergency break on. Then it wouldn't turn off all the way which caused the car to drain battery.

NHTSA ID

11737001

Incident

May 10, 2026

Coolant leak into engine block, ford dealership said $8,000 to replace engine cars only at 65k miles. Problem is from manufacturer defect in the 2.0l TT turbo engines in fusions and should be recalled as it’s not the owner/operators wrong doings.

NHTSA ID

11736882

Incident

Apr 6, 2026

Coolant intrusion, problem.

NHTSA ID

11735021

Incident

May 1, 2026