2017 Ford Fusion Other / unspecified Problems

The contact owns a 2017 Ford Fusion. The contact stated that while pulled over on the shoulder and attempting to change a tire, the contact was unable to remove the lug nuts to change the tire. The vehicle was taken to a dealer and the vehicle was diagnosed with faulty lug nuts. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

NHTSA ID

11582467

Incident

Apr 11, 2024

Mileage

71,000 mi

The contact's daughter owns a 2017 Ford Fusion. The contact stated that while his daughter was driving at approximately 45 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist, traction control, and hill stop assist warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 86,720.

NHTSA ID

11574308

Incident

Feb 18, 2024

Mileage

86,720 mi

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was idling at a red light, the vehicle lost motive power and shut off. After several minutes the vehicle restarted, and the contact was able to continue driving. The contact stated that coolant was leaking underneath the front end of the vehicle, and there was white smoke coming from the exhaust during the initial startup. The coolant level was low. The check engine warning light was illuminated. The contact believed that the failure was related to NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment). The vehicle was taken to an auto body shop to be diagnosed. The contact was informed of a misfire in cylinder #2. The contact's father had changed the spark plugs. The vehicle was then taken to the dealer and the contact was informed that the air intake was missing from the vehicle. The contact was informed that the air intake needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that VIN was included in the NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however, it was no longer covered due to exceeding the mileage indicated in the TSB. The contact was referred to the NHTSA Hotline. The failure mileage was 86,683.

NHTSA ID

11566539

Incident

Jan 19, 2023

Mileage

86,683 mi

The contact owns a 2017 Ford Fusion. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the contact was informed by the mechanic that the lug nuts were defective. The lug nuts were replaced. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 54,042.

NHTSA ID

11556670

Incident

Oct 20, 2023

Mileage

54,042 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an unknown speed, she noticed there was a nail in the passenger’s side tire. The low tire pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the lug nuts were swollen and that the rim was damaged during removal. The tire also had a slow leak. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 42,000.

NHTSA ID

11535401

Incident

Jul 31, 2023

Mileage

42,000 mi

The contact owns a 2017 Ford Fusion. The contact stated during routine maintenance, the dealer informed the contact that all four lug nuts needed to be replaced. The contact was advised by the dealer that the lug nuts could shear off while driving, causing the wheel to detach and the driver would lose control of the vehicle. The contact had the lug nuts replaced. The vehicle was repaired. The contact stated that the lug nuts were the original parts. The manufacturer had been informed of the failure. The failure mileage was approximately 16,000.

NHTSA ID

11532061

Incident

Jul 13, 2023

Mileage

16,000 mi

The Ford dealer told me that my 2017 Ford Fusion has "swollen lug nuts" and must be replaced. They said that there is a potential for the lug nuts to fail and the wheel would fall off while driving. This will be at my own expense. My car has less than 22,000 miles on it and I feel that this a design/manufacturing issue on the part of Ford Motor Company.

NHTSA ID

11527703

Incident

May 15, 2023

Went for oil change & vehicle checkup (tire rotation, brake inspection, etc) at dealership & advised lug nuts (2 piece lug nut composition) were swelling & recommended replacing with 1 piece lug nuts - cost me over $100 to replace. Should be recall - faulty parts. Less than 15,000 miles on car.

NHTSA ID

11524972

Incident

Jun 1, 2023

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward. The contact started pumping the brake and suddenly the vehicle lost power steering assist and became very stiff. The contact stated that the brakes, traction control, and Hill Start Assist warning lights were illuminated. The contact let the vehicle coast to a stop and turned the vehicle off and on and the power steering returned. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and parts were not yet available. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 142,245.

NHTSA ID

11517912

Incident

Apr 10, 2023

Mileage

142,245 mi

Upon trying to stop at a stop sign my son was unable to stop in time and rolled into the roadway which caused a collision with another vehicle. He depressed the brakes and clearly heard a grinding noise and never felt the pumping feeling under his foot for the antilock breaks. He thought he couldnt stop due to ice on the roadway, but have since seen the brake recall on my vehicle. The accident caused the vehicle to become a total loss. The witnesses said my son stopped at the stop sing and pulled into the roadway in front of car going 50mph. That could not have happened by the angle of the car at the time of the accident. Had he stopped like the 'witnesses" said, he would have entered the roadway a couple second later and then become t-boned by the other car. He was hit on the rear quarterfinal coinciding with my sons story he could not stop. My son has held to his story that he tried to stop and the car would not stop. I have felt on occasion since Dec my brakes feeling a little off at times but never on a consistant basis to get it looked at. My vehicle had a small leakage in Dec which we could not locate and it never occurred since. We checked the brake fluid and all fluids routinely since. Never seen the leak since. I also put four brand new tires on my vehicle two days prior to the accident. It does appear in the photos after the accident there were new parts on the wheel in the area of the brakes. I only owned this vehicle for 9 months prior to this incident.

NHTSA ID

11512550

Incident

Feb 25, 2023

This is for a 2017 Ford Fusion Platinum. Lug nuts have deformed and have to replaced at ~63,000miles. Why? Shops do the regular rotation and balance. I had a 2013 Ford Fusion Titanium and had the same results at different shops for the same rotation and balance. Why? My father's 1978 F100 had 430,000+ and were original. Quality is now poor. Les Schwab looked and said they needed to be replaced now. We can't check the torques.

NHTSA ID

11510442

Incident

Mar 6, 2023

Was told all 20 Lug Nuts were swollen and needed replacing. After paying $219.80 and researching this I saw that numerous people were compiling about having to pay for something that Ford created and is a know major issue for. I then cam upon this site & form.

NHTSA ID

11501903

Incident

Jan 11, 2023

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the headlights became dim. The sunroof, Auto Start/Stop feature and traction control became inoperable. The contact stated that the check engine and traction control warning lights were illuminated. Additionally, coolant was leaking from the vehicle. The contact was able to add additional coolant to the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 72,000.

NHTSA ID

11494621

Incident

Jun 1, 2020

Mileage

72,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, he heard a popping sound from the passenger’s side rear tire. The contact stated that the TPMS warning light was illuminated. The contact pulled off the roadway and observed that the tire had lost a significant amount of air pressure and needed to be changed. The contact stated that while attempting to remove the lug nuts using the factory provided lug wrench, the wrench was unable to fit the lug nuts. The contact stated that roadside assistance arrived and it was difficult to remove the lug nuts. The contact stated that after much effort, the flat tire was removed and replaced with the spare tire. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that all the lug nuts needed to be replaced due to the design of the lug nuts, which had a chrome cap that became swollen due to friction while driving. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,500.

NHTSA ID

11484342

Incident

Aug 30, 2022

Mileage

49,500 mi

The contact owns a 2017 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for servicing, he was informed that all twenty of the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The dealer and the manufacturer were informed of the failure. The contact was notified that the failure was a known issue. The failure mileage was approximately 34,920.

NHTSA ID

11475945

Incident

Jan 14, 2022

Mileage

34,920 mi

The lug nuts on the wheels have "swelled" so that the wheels cannot be removed in an emergency for replacement. This problem is well known and was pointed out to me a a danger when I had my wheels rotated. The shiny metal covering the steel lug nut separates preventing the lug nut wrench from fitting and allowing for removal of the lug nut. 2017 Ford Fusion Energy Titanium

NHTSA ID

11455909

Incident

Mar 8, 2022

The contact owns a 2017 Ford Fusion. The contact stated that while driving, the vehicle was shaking. The tire pressure warning light was illuminated. The vehicle was taken to the local dealer for routine maintenance and the contact was informed that the lug nuts were swollen. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,461. The VIN was not available.

NHTSA ID

11455657

Incident

Feb 14, 2022

Mileage

38,461 mi

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was taken to the dealer for routine maintenance and tire rotation and it was discovered that the lug nuts on all four wheels were swollen and the wheels could not be removed from the vehicle. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 57,000. The VIN was not available.

NHTSA ID

11446996

Incident

Jan 11, 2022

Mileage

57,000 mi

Swollen lug nuts that can’t be removed because they have swollen to be too large for the included jack as well as any other 19mm socket. My 2011 fusion had this problem and I spent approx $200+ to fix for all wheels inc labor (was labor intensive to strip off outer casing of swollen lugs), now my 2017 fusion has the same issue and I cannot out on a spare to replace my completely flat tire- will need to get towed to fix

NHTSA ID

11445001

Incident

Dec 26, 2021

Lug nuts on 2017 Ford Fusion SE swollen/distorted and very difficult to remove from tire. It is available for inspection upon request. There is potential for safety risk due to driving with these damaged lug nuts as one may break, causing the added weight to shift to the other lug nuts, breaking them as well and worst case scenario my wheels comes off while I’m driving. Problem was identified/presented itself during the process of attempting to get state inspection when car failed for rear brakes and independent service member was trying to charge $300 to replace, attempted to change out brakes on own as well as through personal mechanic, which is when true problem with lug nuts came to fruition. Even unable to take them off with included lug removal tool that came with car as well as universal lug wrench. Now in the process of going to get lug nuts inspected, extracted and replaced via professional, independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and the issue first appeared on August 14, 2021.

NHTSA ID

11434334

Incident

Aug 14, 2021

The contact owns a 2017 Ford Fusion. The contact stated while driving 15 mph, the front driver’s side tire became flat. The contact attempted to change the tire but was unable to remove the lug nuts. The contact called AAA however, roadside assistance was also unable to remove the lug nuts. The contact stated that the lug nuts were swollen due to the heat. The vehicle was then towed to a local dealer. The mechanic removed the lug nuts and repaired the tire. The manufacturer was informed of the failure. The failure mileage was approximately 32,528.

NHTSA ID

11419627

Incident

May 18, 2021

Mileage

32,528 mi

OUR 3 YEAR OLD VEHICLE, WHICH HAS ONLY BEEN SERVICED BY OUR LOCAL FORD DEALER AND HAS LESS THAN 50,000 MILES ON IT, REQUIRED THE LUG NUTS TO BE REPLACED ON ALL WHEELS BECAUSE OF SWELLING, CREATING A DANGEROUS CONDITION FOR THE CAR. I UNDERSTAND THE PROBLEM TO BE CAUSED DO TO POOR ENGINEERING BY FORD BY COMBINING SEVERAL METALS TOGETHER WHEN CREATING EACH LUG NUT THAT OVER TIME FAIL. THESE LUG NUTS SHOULD E RECALLED AND REPLACED AT THE DEALERS COST BY A REPLACEMENT THAT CAN WITHSTAND NORMAL OPERATION.

NHTSA ID

11394506

Incident

Feb 3, 2021

Mileage

45,000 mi

TURNING INTO MY NEIGHBORHOOD AT ABOUT 10-15 MPH THE LEFT WHEEL AND HUB FELL OFF CAUSING THE CAR TO CRASH INTO THE PAVEMENT. THIS CAUSED ALOT OF DAMAGE TO THE FRONT BUMPER AND FENDERS. AND THE LINKAGE TO THE RIGHT WHEEL. FORD SAID IT WAS BECAUSE I HIT SOMETHING BUT I DID NOT HIT ANYTHING AND MY CAR STOPPED DEAD IN THE MIDDLE OF THE ROAD.

NHTSA ID

11389280

Incident

Oct 29, 2020

Mileage

44,543 mi

NOTIFIED BY DEALER THAT LUG NUTS HAVE 'SWOLLEN' AND ARE DIFFICULT TO REMOVE. THE LUG NUTS SHOULD BE REPLACED ACCORDING TO THE DEALER. IF NOT REPLACED, THE LUG NUTS COULD BE DIFFICULT OR IMPOSSIBLE TO REMOVE IN AN EMERGENCY SITUATION.

NHTSA ID

11384366

Incident

Dec 21, 2020

Mileage

36,000 mi

WHEN DRIVING THE VEHICLE, AND THERE IS A BUMP RIGHT TIRE SEEMS TO SHAKE, WHEN TURNING TO THE RIGHT I HEAR A SCRAPE. WHEN THE VEHICLE IS ON AND ON PARKING, A RATTLING NOISE GOES OFF.

NHTSA ID

11323003

Incident

Apr 27, 2020

Mileage

79,481 mi