Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2017 Ford Mustang submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 36 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 36, in the owner's own words
Was driving, all the sudden I heard a pop and a little bit of smoke and the smell of burning plastic came from under passenger seat. Pulled over, noticed it was coming from electrical harness under seat that controls the heated and cooled seats. Disconnected plug and saw that it had burnt out & caught fire. Have left it unplugged with no incident since.
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.
The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.
The contact owns a 2017 Ford Mustang. The contact stated that the passenger’s side door independently opened while driving at highway speeds. The vehicle was taken to a dealer where he was informed that there were no recalls on the vehicle. The contact linked the failure to NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
The contact owns a 2017 Ford Mustang. The contact stated while driving 65 MPH, the front passenger’s side door opened independently. The contact stated the door ajar warning light was illuminated. The contact experienced the failure a second time on August 12, 2023, three times in a row. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 125,000.
The driver’s seat will work fine on one side but the other side will not go back and forth. This causes problems while driving as my knees are toward my chest and my ability to break is impaired.
The passenger door opened while the vehicle was moving on the highway. This has happened twice in the last 2 months. The dash warning illuminated to let me know.
My 2017 Mustang Convertible gave no warning to suddenly have no access to the trunk. The key fob doesn't open it. The inside button does not work. The seat doesn't fold down. There is no actual key hole to use. I am woman almost 70 years old. What if I have a flat tire? Everything I need for a flat tire is in the trunk. My first Aid kit is on the trunk. This is a serious problem and a poor design. I am still waiting for the dealer to fix the recall on the back up camera. I think both problems, the back up camera AND the trunk issue are in the same wiring harness. I sure hope I don't get a flat.
passenger side door pops open while driving at high speed after small bumps in the road. This has happened at least a dozen times. Is Ford waiting for a child to fall out of the car?? A google search turns up many complaints on the same issue
The contact owns a 2017 Ford Mustang. The contact stated while driving 60 MPH, the front driver's side door or the front passenger's side door was inadvertently unlatched. The door lock chime reminder engaged and the door lock warning light illuminated. The contact veered to the side of the road. The contact then opened the unlatched door and closed it again. The contact stated that the failure had been reoccurring on both the front driver's side and the front passenger's side doors. The contact notified an unknown Nissan dealer, who sold her the vehicle, of the failure. The Nissan dealer referred the contact to the Ford manufacturer. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 45,000.
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, there was a burning odor coming from the front seats. The contact stated that the vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 40,000.
The passenger door latch failed when driving at higher speed (70 mph). While driving on the turnpike at 70 mph, the passenger door unlatched while the passenger seat was occupied. The car had to be pulled over and come to a complete stop in order to close the door and have it re-latch. This happened twice in the span of an hour. It has happened on three other occasions but was thought to be a one-off occurrence each time.
Door would open while driving, warning lamp would then appear "door ajar". Happens to both passenger and drivers side. Has happened 48 times, since June 2020. It happens at different speeds, anything from 70 mph, to pulling into a parking stall (2 mph). Dealer looked at it, they said they consulted Ford, and there is nothing they could do. (Today, (4/1/22), it happened 3 times in 1 day, passenger side twice, and drivers side once) I fear for my safety and the safety of my passengers.
Door latch. My car doors are opening while I’m driving on the highway.
The contact owns a 2017 Ford Mustang. The contact stated that the trunk latch would not open and the backup camera was inoperable. The vehicle was taken to an independent mechanic who related the failure to TSB 19-2273. The mechanic diagnosed that the luggage compartment lid release was too short. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 46,000.
HEATING AND COOLING HAVE STOPPED WORKING ON DRIVER'S SIDE. LIGHTS ON CONSOLE STILL LIGHT UP AS WORKING .
The contact's husband owns a 2017 Ford Mustang. The contact stated that while driving at various speeds, the passenger’s side window would independently lower when the door was opened. The contact stated that the door ajar warning light would illuminate on the instrument panel. After closing the door, the failure would continue to occur with the warning light illuminated. The contact had taken the vehicle to an independent mechanic and was informed that the failure was common; however, he could not repair the defect. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 63,000.
Traveling on highway passenger door became unlatched giving a door ajar warning on the dashboard. Door had been closed properly. Stopped and closed door again. About a half an hour later the driver side door became unlatched on the highway giving a door ajar warning on the dash. This door had also had been properly closed.
The contact owns a 2017 Ford Mustang. The contact stated that while his wife was driving 45 mph, the passenger’s side front door inadvertently opened. The driver reached over and closed and locked the door however, the failure recurred. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 60,000.
The passenger and driver's side doors have both opened/become unlatched at different times while driving on the highway. The vehicle is available for inspection. My safety was put at risk as there was traffic on both sides which could have hit the opening door. There were no warning lamps. A symptom was the driver's side window going up and down about 1/4 of an inch.
TL* THE CONTACT OWNS A 2017 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER'S DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ROCKWALL FORD (990 E. INTERSTATE 30, ROCKWALL, TX 75087, (972) 290-2200) AND THE DEALER WAS MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V168000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
FOR THE SECOND TIME MY HEATED/COOLED SEATS FAILED. THIS TIME FORD REPLACED THE CONNECTOR WITH AN UPDATED MODULE WITH ADDITIONAL GROUND WIRES. THE ORIGINAL CONNECTOR SHOWED BURNS AND THE ISSUE PRESENTS A FIRE HAZARD UNDER THE PASSENGER SEAT. WHILE FORD GAVE ME A "BREAK" ON REPLACING WITH THE UPGRADED CONNECTOR, IT STILL COST ME $250+ AND DOESN'T ADDRESS THE FIRE HAZARD THAT THE ORIGINAL CONNECTION PRESENTS TO THE CAR THAT THEY HAVE NOT FIXED.
TL* THE CONTACT OWNS A 2017 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, BOTH PASSENGER'S AND DRIVER'S SIDE DOORS BECAME AJAR WITHOUT WARNING. THE CONTACT STATED THAT THE LATEST FAILURE NEARLY CAUSED HIM TO FALL OUT OF THE VEHICLE WHILE HIS FRIEND WAS DRIVING 60 MPH. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT UNDER RECALL AND THAT ALL WARRANTIES ON THE VEHICLE HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *TR
TL* THE CONTACT OWNS A 2017 FORD MUSTANG. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE PASSENGER'S SIDE FRONT DOOR INADVERTENTLY OPENED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT STATED THE PASSENGER'S SIDE DOOR AJAR LIGHT WAS ILLUMINATED. THE CONTACT MANUALLY CLOSED THE DOOR. THE VEHICLE WAS TAKEN TO QUICK LANE AT BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607) HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS TRANSFERRED TO THE NHTSA HOTLINE. THE FAILURE MILEAGE WAS 109,558.
PASSENGER DOOR WILL OPEN ON ITS OWN AT HIGHWAY SPEED. THIS HAS HAPPENED MULTIPLE TIMES. MILEAGE AT FIRST REPORT 32,783. DOOR REMAINS LATCHED BUT IS NOT SEALED AND TRIGGERS DOOR OPEN ALERTS AND DOME LIGHT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .