2015 Ford Transit Connect Owner Complaints

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The screen would display a blank screen. The back over prevention camera would also suddenly activate even while in forward drive. The vehicle was taken to the dealer, who replaced the back-over prevention camera twice; however, the failures persisted. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000

NHTSA ID

11750251

Incident

Sep 8, 2025

Mileage

150,000 mi

I am submitting this complaint to report an unresolved safety recall and the inability to obtain a timely inspection or repair, which I believe places me and my family at increased risk of a crash. My vehicle is a 2015 Ford Transit Connect. The vehicle is subject to Ford Safety Recall 25S89 and NHTSA Recall 25V572, concerning a failure of the rearview camera system. The rearview camera on my vehicle frequently displays a message stating “Rear View Camera Unavailable, Contact Ford Dealership” and then goes to a black screen. This results in a complete loss of rear visibility while backing up, increasing the risk of a collision, especially involving pedestrians or other vehicles. I received the safety recall notice in September 2025. Since then, I have made numerous attempts to have the vehicle inspected and repaired. Despite repeated contact with my local dealership, has informed me that they cannot perform the inspection or recall repair because they do not have an SSCC repair procedure available and therefore cannot proceed. I have also contacted Ford Motor Company customer service by phone multiple times, but these calls have not resulted in a resolution or a clear path to getting the vehicle repaired. As a result, I am left operating a vehicle with a known safety defect and no access to the recall remedy. I am deeply concerned for my safety and the safety of my family. Operating this vehicle without a reliable rearview camera significantly increases the chance of a crash, and I believe the continued delay in providing a remedy defeats the purpose of a safety recall. I respectfully request that NHTSA document this complaint and take any appropriate action to ensure that Ford Motor Company provides a timely inspection and repair for this safety defect.

NHTSA ID

11716171

Incident

Sep 1, 2025

No remedy from Ford for this recall since September 8 2025. This is a work vehicle I can not use until recall fixed

NHTSA ID

11700725

Incident

Sep 8, 2025

The contact owns a 2015 Ford Transit Connect. The contact received notifications of NHTSA Campaign Numbers: 20V331000 (LATCHES/LOCKS/LINKAGES), 23V502000 (LATCHES/LOCKS/LINKAGES), and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the dealer refused to perform the recall repairs regarding the latches, locks, and linkages. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11693357

Incident

Oct 14, 2025

The contact owns a 2015 Ford Transit Connect. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the back over prevention camera system independently activated and deactivated. In addition, the contact stated that occasionally the back over prevention camera system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included. The contact was informed to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 65,000.

NHTSA ID

11663885

Incident

Dec 3, 2024

Mileage

65,000 mi

The contact owns a 2015 Ford Transit Connect. The contact stated while driving 35 MPH, The vehicle speedometer failed to display the speed of the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The manufacturer was not notified of the failure and offered no assistance. The contact was referred to call the NHTSA Hotline to file a complaint. The failure mileage was 49,000.

NHTSA ID

11632726

Incident

Oct 11, 2024

Mileage

49,000 mi

The contact owns a 2015 Ford Transit Connect. The contact stated while her husband was closing the door, he heard an abnormal sound. The driver removed the panel and located a separation. The side panels had separated, and he became aware that water was entering the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V777000 (Structure). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 133,934.

NHTSA ID

11604010

Incident

Jul 9, 2024

Mileage

133,934 mi

The rear passenger side sliding door fell off the track and fell off the vehicle, while the door was being closed. I originally reported difficulty to the dealership shortly after purchasing the vehicle around 2016. I asked the dealership on multiple occasions to fix the door sliding issue. I was told there was nothing they could do to fix it. The door was always difficult to open and close. 6/25/24, the door fell off the vehicle while it was being closed.

NHTSA ID

11597058

Incident

Jun 25, 2024

Mileage

122,959 mi

The contact owns a 2015 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the contact became aware that the engine was overheating. The contact was not able to pull the vehicle to the side of the road and was forced to keep driving. The vehicle was taken to an independent mechanic; however, had not yet been diagnosed. The contact related the failure with an unknown NHTSA recall; however, the vehicle was not included. The local dealer was contacted and confirmed that the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

NHTSA ID

11595736

Incident

Jun 20, 2024

Mileage

190,000 mi

Sliding side door on passenger side of van breaks free from the detente designed to hold it in the open position causing it to violently and suddenly close if the van is parked on a grade. The safety of others is put at risk if passengers, particularly young children, are attempting to enter or exit the vehicle. The problem was reproduced and confirmed by the dealer's service department. The service representative said the dealer was not equipped to handle the problem. The vehicle or defective component has not been inspected by the manufacturer, police or insurance representative. There are no warning lamps, messages or other symptoms of the problem. The issue surfaced a number of months ago.

NHTSA ID

11574191

Incident

Sep 1, 2023

The contact owns a 2015 Ford Transit Connect. The contact stated that while attempting to close the driver's side door, the door failed to latch securely. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkage). The VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ID

11565855

Incident

Jan 16, 2024

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages) however, the part to do the repair was unavailable. The contact stated that when he went to shut the driver's side door during the morning start of the vehicle, the door would not close and lock. The contact drove the vehicle to a dealer who advised that they had not been authorized to perform a repair by the manufacturer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 151,000. VIN tool confirms parts not yet available.

NHTSA ID

11549687

Incident

Aug 12, 2023

Mileage

151,000 mi

The contact owns a 2015 Ford Transit Connect. The contact stated while driving at an undisclosed speed and turning into a parking lot, the front driver's side door inadvertently opened. The contact stated that the failure had been recurring while driving. The contact stated that he had applied tape to the door to keep the door closed. The contact later received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 134,100. VIN tool confirms parts not available.

NHTSA ID

11536147

Incident

Jul 18, 2023

Mileage

134,100 mi

The detent designed to hold the passenger side sliding door open has malfunctioned due to what the dealership describes as a manufacturing defect commonly found in the 2015 Ford Transit Connect XLT/LWB. Dealer states dealer is unable to correct. When parked on an incline, the sliding door can violently slide forward with a significant potential for injury to a passenger, especially a young child, entering or exiting the vehicle. Dealer suggests taking the vehicle to a body shop to correct this defect at owner's expense.

NHTSA ID

11534491

Incident

Jul 26, 2023

i have sing of transmission fault service now

NHTSA ID

11518530

Incident

Mar 6, 2023

2015 Ford transit connect 150: while driving on the freeway 60-65 mph, the brakes seem to lock up without depressing the pedal, slowing to 40 mph and shaking uncontrollably. putting on the brake to exit the flow of traffic, braking caused the vehicle to shake even more finally by pumping the accelerator, the speed increased again. finally getting off of the freeway the brake pedal went to the floor. i had to pump the brake pedal until it finally reacted. less than a week later, getting on the freeway almost the exact thing happened. luckily i was a bit more prepared when i felt the shaking. today, driving the van back to our warehouse approx 15 miles on regular streets (not freeway driving) the brakes again went to the floor. master cylinder not leaking, brakes seem to be in good shape...but something is wrong we brought the vehicle to Sawgrass Ford in Sunrise Florida. they had it for over a month. they were unable to determine the problem and only made suggestions to completely change out all the brake components for $5-$6,000.00 but also said that they could not guarantee that this would fix the problem. the brakes were serviced approximately 6-7 months prior to these incidents I called Corporate Ford office. was told that the 2016 ford transit connect had Brake Hydrolic Control Unit recalls, but the 2015 doesn't have the recall listed. I also looking on manywebsites to verify any other2015/2016 problems with the brakes "locking up" or vehicle going into safe mode (another possibility) there were numerous complaints and concerns regarding 2016 & even 2017 situations very similar to what i went through. ford told me that model DV6Z2C405D BRAKE HYDROLIC CONTROL UNIT did not have an official recall. but that Ford stopped using that model and started using model EK4Z2C405A which was recalled and then replaced the recall with FK4Z2C405C. Seems like there may have been a problem with the 2015 model which caused the to change and with the 2016 model as well

NHTSA ID

11509886

Incident

Mar 2, 2023

The vehicle receives a considerable amount of water through the windshield when it rains (it can be more than a liter depends of the time on the road) it runs down through the glass and also falls on the dash. It can cause visibility problems while driving because the water run on the the driver's side of the glass too.

NHTSA ID

11496831

Incident

Nov 30, 2022

Steering knuckle developed a crack through what appears to be defective casting of the part. Crack was noticed prior to separation of steering assembly. This could have created and extreme hazard if not noticed prior to total failure.

NHTSA ID

11492279

Incident

Nov 4, 2022

The fuse associated with the rearview camera of this vehicle has consistently blown over the last few years leaving the backup camera inoperable with no image on the dashboard display. The lack of a functioning backup camera results in the loss of a view directly behind the vehicle which could result in an accident. A warning stating that "rear view camera is unavailable" and a dark display occur when the fuse is blown. The rearview camera fuse blows often typically only after a few vehicle trips. After diagnosing the blown fuse issue, chafing of a wiring harness was found behind a grommet where wires pass between the vehicle body and the rear liftgate. The damaged wiring harness is in the vehicle and available for inspection. This issue has also been documented by others as was discovered by searching for information on the internet.

NHTSA ID

11448092

Incident

Jan 19, 2022

The steering rack is not moving freely. Struts, tie rods and U joint are moving freezing but the steering rack is not. This is a huge safety concern because if the steering rack were to lock up and then allow me, the driver, to turn the wheel, that would absolutely cause me to crash. My local automotive service has diagnosed the problem

NHTSA ID

11446591

Incident

Jan 3, 2022

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) and 21V376000 (Power Train). The contact stated that while reversing the vehicle, the gear shifter seized and the vehicle rolled forward, crashing into a brick wall and damaging the front driver side. The failure recurred after the contact had unloaded the vehicle and the emergency brake was engaged. The contact disengaged the emergency brake and tried to shift gear when the gear shifter seized and the vehicle rolled down the driveway. The contact had to reapply the emergency brake to stop the vehicle. The contact was awaiting a tow. The rear passenger sliding door would also detach from the sliding base. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ID

11436070

Incident

Oct 8, 2021

Mileage

115,000 mi

The change box does not want to give me the changes, how to move forward or backward.

NHTSA ID

11431721

Incident

Sep 4, 2021

The contact owns a 2015 Ford Transit Connect. The contact stated while having the vehicle repaired under NHTSA Campaign Number: 21V376000 (Power Train) and 20V331000 (Latches/Locks/Linkages) the dealer failed to remedy the recalls without charge. The manufacturer was informed of the issue and informed the contact to speak to the dealer about reimbursement. The failure mileage was approximately 80,000.

NHTSA ID

11425557

Incident

Dec 18, 2017

Mileage

80,000 mi

Rear glass on liftgate spontaneously exploded. No apparent cause. Glass shards were showered inside the cabin and the rear of the vehicle. This seems to be an issue with the Transit Connect and other Ford models. NHTSA is aware of the problem.

NHTSA ID

11420481

Incident

Jun 10, 2021

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SLIDING DOOR OPENED WITHOUT WARNING. THE DRIVER'S SIDE SLIDING DOOR HAD FAILED TO LATCH SECURELY. THE CONTACT ACTIVATED THE CHILD LOCK TO SECURE THE SLIDING DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (333 E IRVING PARK RD, ROSELLE, IL 60172, (866) 524-7439) AND THE CONTACT WAS INFORMED THAT THE DOORS WERE OPERATING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT

NHTSA ID

11405948

Incident

Apr 1, 2020

Mileage

110,000 mi