RoadVitals

2004 Four Winds Mandalay

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest May 4, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Nov 16, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2004 Four Winds Mandalay, most frequently naming the visibility category. 5 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V563000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Nov 16, 2010
3,488 units potentially affected
The defect: TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
The risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
The remedy: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.
THOR MOTOR COACHView on NHTSA.gov
08V368000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 21, 2008
1,633 units potentially affected
The defect: FOUR WINDS IS RECALLING 1,633 MY 2004-2007 MANDALAY, MY 2005-2007 PRESIDIO, AND MY 2006-2007 VALENCIA MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
The remedy: FOUR WINDS IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR FOUR WINDS AT 1-800-860-5658.
FOUR WINDS INTERNATIONALView on NHTSA.gov
07V584000

STEERING:GEAR BOX:SHAFT PITMAN

Dec 19, 2007
1,174 units potentially affected
The defect: ON CERTAIN MOTOR HOMES BUILT ON FREIGHTLINER CHASSIS AND EQUIPPED WITH ZF MODEL 8018 STEERING GEARS, THESE GEARS MAY HAVE BEEN ASSEMBLED WITH THE INCORRECT RECIRCULATING BALL SPACER. THIS COULD POTENTIALLY ALLOW THE RECIRCULATING BALLS TO ESCAPE FROM THE RECIRCULATING BALL CIRCUIT RESULTING IN A LOSS OF STEERING.
The risk: THE OPERATOR MAY NOTICE HIGHER REQUIRED STEERING WHEEL INPUTS, OR THE NEED FOR MORE STEERING WHEEL ADJUSTMENTS WHILE DRIVING IN A STRAIGHT LINE IN COMBINATION WITH METALLIC CRACKING NOISES PRIOR TO A LOSS OF STEERING. LOSS OF STEERING COULD RESULT IN A VEHICLE CRASH.
The remedy: FOUR WINDS IS WORKING WITH FREIGHTLINER AND ZF TO REPLACE THE STEERING GEAR FREE OF CHARGE (PLEASE SEE 07V343 AND 07E049). OWNERS MAY CONTACT FOUR WINDS AT 1-574-266-1111 OR FREIGHTLINER AT 1-800-547-0712.
FOUR WINDS INTERNATIONALView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed May 4, 2015

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

NHTSA ID
10714332
Incident
Jul 11, 2014
Visibility
Filed Aug 12, 2010

RV WINDSHIELD POPS OUT ON PASSENGER SIDE UPPER CORNER= HAS BEEN RESET TWICE IN LAST YEAR. PREVIOUS OWNERS ALSO HAD SAME PROBLEMS.THIS IS A SAFETY CONCERN=MANUFACTURE FOUR WINDS WILL NOT FIX PROBLEM ON 2004 MANDALAY BEING IT IS OUT OF WARRANTY AND LAST COMPLAINT ON WINDSHIELD WAS 2007. RV WAS A REPO. I PURCHASED RV IN 2009. WINDSHIELD HAS POPPED OUT TWICE . *TR

NHTSA ID
10349105
Incident
May 10, 2009
Mileage
40,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

2010

ENGINE AND ENGINE COOLING:COOLING SYSTEM

COOLING SYSTEM OVERHEATING. SOME FOUR WINDS MANDALAY RECREATIONAL VEHICLES WITH SIDE RADIATORS AND A 400-HORSEPOWER ENGINE. *TT

0503

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

THE THERMAL TOILET BREAK MAY BE OF A 30 AMP RATING, RATHER THAN THE SUGGESTED 40 AMP RATING. THIS INCONSISTENCY WILL NOT CREATE A FIRE OR SAFETY HAZARD BUT WILL AFFECT THE USE AND OPERATION OF THE TOILET. *TT

0403

EQUIPMENT:APPLIANCE:AIR CONDITIONER

COMPLAINT OF THE FRONT A/C UNIT SHEDDING PRIOR TO THE REAR A/C UNIT. *TT

0402

STRUCTURE:BODY

THE PATIO AWNING AND BRACKETS ON CERTAIN MOTORHOMES MAY NOT HAVE BEEN PROPERLY SEALED DURING THE MANUFACTURING PROCESS. *TT

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Four Winds Mandalay by model year
YearComplaintsRecallsInvestigationsIssue Index
2010040—
2009050—
2008160—
2007060—
2006130—
2005250—
2004Viewing250—
2003010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.