RoadVitals

2015 Gem E4

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Mar 16, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Dec 7, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Gem E4, most frequently naming the electrical and exterior lighting categories. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Exterior lighting150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V820000

SEAT BELTS

Dec 7, 2015
1,364 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2015 GEM EL, ES, E4, E4S, ELXD, E6, E6S, and E2 vehicles manufactured December 15, 2014, to August 25, 2015. The seat belts in the affected vehicles have retractor mechanisms that may fail, causing the seat belt to be stuck in one position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
The risk: If the seat belt does not retract or extend, the seat occupant may not be properly secured in the event of a crash, increasing their risk of injury.
The remedy: GEM will notify owners, and dealers will replace the seat belt assemblies, free of charge. The recall began on December 31, 2015. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-15-02.
Polaris Industries, Inc.Manufacturer number L-15-02View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP22005ClosedDefect Petition

Pedestrian alert sounds

Opened Jan 27, 2023
Closed Aug 7, 2023

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

ELECTRICAL SYSTEM:PROPULSION SYSTEMLed to recall 22V063000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

ElectricalExterior lighting
Filed Mar 16, 2016

THE CAR DOES NOT REGISTER THE BATTERY LIFE BECAUSE IF WIRING PROBLEM AND YOU RUN OUT OF POWER IN MIDDLE OF STREET AND DON'T EVEN KNOW YOU ARE LOW IN POWER BECAUSE IT DON'T WORK RIGHT AND TAIL LIGHTS DON'T WORK BECAUSE A FUSE KEEPS BLOWING THEY SAID AND DEALER CAN'T FIND OUT HOW TO FIX EITHER THING THAT PUTS US IN DANGER IN THIS CAR ON HIGHWAY LEAVING US IN STREET.HAS BEEN TO SHOP 3 TIMES IN 6 MONTHS FOR THIS AND GEM CONSUMER SERVICE DEPARTMENT AT 1-855-743-3436 SAID THEY HAVE NOTHING SHOWING CAN HAS HAD THESE COMPLAINS OR FIXED ANYTHING ON THIS CAR. ON THE HIGHWAY IS WHERE YOU FIND THIS AT, WHEN YOU ARE LEFT THERE STUCK. DATE AT BOTTOM WAS THE LAST TIME IT HAPPEN , BUT HAS HAPPENED 3 TIMES TO DATE.

NHTSA ID
10849966
Incident
Mar 15, 2016
Mileage
45 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

L-18-04-01 R01

ELECTRICAL SYSTEM

GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehicles, and how to calculate a customer’s estimated range based on ambient temperature.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

G-15-12-01 R01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Gem E4 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025020—
2024020—
2023010—
2022010—
2021001—
2020001—
2019001—
2018001—
2017031—
2016131—
2015Viewing111—
2013011—
2012011—
2011011—
2010111—
2009011—
2002200—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.