RoadVitals

2002 GMC Express

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Sep 8, 2005
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2002 GMC Express, most frequently naming the body & structure, brakes and engine categories. 67 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Brakes133.3%
  • Engine133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Sep 8, 2005
Crash reported

THERE WAS A FAILURE OF THE ANTI LOCK BRAKES WHEN I WENT TO STOP. THEY WENT RIGHT TO THE FLOOR AND DID NOT CATCH. I HIT A LINE OF STOPPED CARS AND 4 OF THEM WERE ALL HIT AS A RESULT OF MY FAILURE TO STOP. MY KNEE CAP WAS FRACTURED WHERE IT HIT THE DASH. MY SON HAS UNKNOWN INJURIES TO HIS ARM FROM THE AIRBAG AND MY DAUGHTER HAD FACIAL CONTUSIONS AND A SORE JAW AND A BROKEN RETAINER DUE TO HER FACE HITTING THE SEAT IN FRONT OF HER. THE IMPACT WAS AT 50 MPH. UNKNOWN INJURIES TO THE OCCUPANTS OF THE OTHER VEHICLES AT THIS TIME. *NM

NHTSA ID
10135901
Incident
Aug 29, 2005
Mileage
77,500 mi
Engine
Filed May 6, 2004

WHILE TURNING VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

NHTSA ID
10072209
Incident
Mar 23, 2004
Mileage
18,000 mi
Body & structure
Filed Dec 23, 2002

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH CAR NOT BEEN STABLE. ALSO STATED THAT WHILE DRIVING THE VEHICLE IT FEEL UNSTABLE WITH ANY TOUGH MOVEMENT WILL CAUSE THE VEHICLE TO FEEL IF IT IS GOING TO FLIP OVER. DEALER WAS CONTACTED AND SOMEONE FROM THE MANUFACTURE WILL COME TO INSPECT THE VEHICLE.TS

NHTSA ID
10001429

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIP5601C

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

03-06-01-023I

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

03-06-01-023H

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

General Communication

ELECTRICAL SYSTEM

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

24-NA-141

POWER TRAIN

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

16-NA-383

ENGINE; FUEL/PROPULSION SYSTEM

This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

GMC Express by model year
YearComplaintsRecallsInvestigationsIssue Index
2009000—
2002Viewing300—
2001300—
2000200—
1999100—
1998000—
1997000—
1996000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.