2002 Isuzu N-Series

I PURCHASED A NEW 2002 ISUZU RODEO FROM FOX CHEVROLET ISUZU LOCATED AT 501 WASHINGTON BOULEVARD LAUREL, MARYLAND. IN 2004 THE DEALERSHIP CHANGED THEIR BUSINESS AND NAME TO FOX OF LAUREL BECAUSE I PURCHASED THE VEHICLE FROM THIS LOCATION I CONTINUED TAKING MY VEHICLE TO THEM FOR SERVICE. I QUESTIONED WHETHER THEY WOULD BE ABLE TO CONTINUE TO SERVICE MY VEHICLE ,AND WAS ASSURED THAT THEY COULD CONTINUE TO PROVIDE SERVICE TO MY VEHICLE, EVEN THOUGH THEY NO LONGER SOLD ISUZU CARS. ON JANUARY 23, 2007 I TOOK THE VEHICLE TO FOX OF LAUREL BECAUSE I SMELLED SOMETHING BURNING FROM THE ENGINE, AND THE HEAT WAS NOT FUNCTIONING PROPERLY. THE COST OF THE REPAIR WAS $872.71. I EXPERIENCED THE SAME HEAT PROBLEM AND RETURNED ON FEBRUARY 22, 2007 TO FOX OF LAUREL FOR REPAIRS AGAIN, THE PROBLEM WAS NOT REPAIRED, AND RETURNED THE VEHICLE ON MARCH 72007 . AT THIS TIME I WAS INFORMED AND GIVEN A COPY OF THE WARRANTY BY THE SERVICE DEPARTMENT OF FOX LAUREL THAT I NEED TO TAKE THE VEHICLE TO AN ISUZU DEALER BECAUSE THEY BELIEVED THE PROBLEM WAS COMING FROM THE ENGINE AND IT WAS UNDER WARRANTY. THE VEHICLE WAS TAKEN TO AN ISUZU DEALER , CASTLE ISUZU, AND IT WAS DETERMINED THAT THE VEHICLE HAD A CRACKED HEAD ENGINE. THE VEHICLE WAS STILL UNDER WARRANTY. SINCE THE VEHICLE WAS UNDER WARRANTY THE AMOUNT THAT I WAS CHARGED BY FOX OF LAUREL SHOULD BE REFUNDED. I HAVE MADE NUMEROUS CALLS TO THE PRESIDENT OF FOX OF LALIN GALLART, WHO WILL NOT RESPOND OR RETURN MY CALLS. I BELIEVE I WAS TAKEN ADVANTAGE OFF AND DISCRIMINATED AGAINST BECAUSE I AM SENIOR CITIZEN AND A FEMALE. HARD COPIES OF THE REPAIRS AND WORK ORDERS WERE GIVEN TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, OFFICE OF DEFECTIVE INVESTIGATION . *AK

NHTSA ID

10189961

Incident

Jan 23, 2007

WE HAVE 6 ISUZU NPR LIGHT TRUCKS IN OUR FLEET. WE HAVE HAD THE SPIDER AND RING GEAR FAIL ON MULTIPLE OCCASIONS ON EACH VEHICLE. THIS IS DANGEROUS BECAUSE THE FAILURES COME COMPLETELY UNEXPECTEDLY ( NO WARNING) AND THE VEHICLE IS IMMEDIATELYU DISABLED WHEREEVER IT MIGHT BE-EVEN IN THE FAST LANE ON THE EXPRESSWAY. THE VEHICLE IMMEDIATELY LOOSES ALL POWER TO THE REAR AND CANNOT BE MOVED . THE COULD IMPEDE TRAFFIC ON THE EXPRESSWAY AND POTENTIALLY DISABLE THE VEHICLE IN THE MIDDLE OF THE HIGH SPEED TRAFFIC. WE HAVE HAD OVER 8 FAILURES OF EXACTLY THE SAME PART ON SEVERAL DIFFERENT IDENTICAL VEHICLES. THE VEHICLE WERE PURCHASES AT THE SAME TIME, HOWEVER IDENTICAL VEHICLE PURCHASES AT ANOTHER TIME DO NOT HAVE THIS FAULT. WE HAVE REPLACED EACH OF THESE PARTS AND THEY CONTINUE TO FAIL.*AK

NHTSA ID

10078610

Incident

Jun 21, 2004

Mileage

5,000 mi

FAN BLADE FAILURE ON NPR ISUZU TK YR. 2000-2003 WE HAD 5 BLADES EXPLODE IN TKS. THE BLADE CRACKS THEN FLIES APART THIS IS VERY BAD SOMEBOBY WILL GET KILLED IF WORKING AROUND BLADE WHEN THEY COME APART.

NHTSA ID

10072382

Incident

May 7, 2004

Mileage

234,679 mi

INFORMATION BULLETIN: THE INFORMATION SET FORTH IN THIS BULLETIN IS INTENDED TO AID TECHNICIANS IN PROPERLY TESTING THE BATTERIES AND ALTERNATORS IN THE AFFECTED ISUZU VEHICLES. IT IS IMPORTANT TO CONFIRM THE BATTERY IS IN GOOD CONDITION PRIOR TO DIAGNOSIS OF THE ALTERNATOR AND CHARGING SYSTEM. NEVER REPLACE AN ALTERNATOR BEFORE TESTING THE BATTERY’S CONDITION.

THIS INFORMATION BULLETIN OUTLINES THE SERVICE PROCEDURE FOR INSTALLATION OF FLUID LEVEL INDICATOR JOINT TUBE ANYTIME THE AISIN TRANSMISSION IS REMOVED OR OIL PAN IS REMOVED AND REINSTALLED TO PREVENT WATER INTRUSION TO TRANSMISSION.

THIS INFORMATION BULLETIN IS TO REMIND DEALERS WHENEVER THE IPC ASSEMBLY IS REPLACED IN AN AFFECTED ISUZU MANUFACTURED VEHICLE, THEY ARE TO AFFIX AN ODOMETER REPLACEMENT STICKER, AS THE ODOMETER IS NOT PROGRAMMABLE. THE STICKER SHOULD BE FILLED OUT COMPLETELY WITH THE DATE OF REPLACEMENT ALONG WITH THE MILEAGE FROM THE PREVIOUS ODOMETER READING, AND THE DEALER CODE OF THE DEALERSHIP REPLACING THE IPC.

INFORMATION BULLETIN: THIS BULLETIN APPLIES TO ALL OEM AND REMANUFACTURED ENGINE AND TRANSMISSION ASSEMBLIES, FOR THE AFFECTED VEHICLES LISTED ABOVE, TO BE REPLACED UNDER THE ISUZU NEW VEHICLE WARRANTY, GOODWILL, ISUZU PARTS WARRANTY, GOLD STAR USED TRUCK WARRANTY AND/OR ALL EXTENDED POWERTRAIN WARRANTIES OFFERED BY ISUZU, AS WELL AS ALL OVER-THE-COUNTER ENGINE AND TRANSMISSION ASSEMBLY REPLACEMENTS.

The following information is provided to clearly explain Isuzu’s policy for control module (engine, transmission, antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.

This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.