1997 GMC Suburban Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 1997 GMC Suburban, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes5824.1%
- Steering3916.2%
- Fuel system239.5%
- Transmission229.1%
- Engine218.7%
- Electrical208.3%
- Tires & wheels166.6%
- Visibility125.0%
- Airbags52.1%
- Body & structure52.1%
- Suspension52.1%
- Other / unspecified41.7%
- Interior & seats41.7%
- Seat belts20.8%
- Driver assistance20.8%
- Powertrain (other)20.8%
- Heating & air conditioning10.4%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
WHEN BRAKING AT SLOW SPEEDS, THE ABS KICKS IN AND INCREASES THE STOPPING DISTANCE NEEDED. AFTER 3 TRIPS TO DEALER (AND OVER $500 IN REPAIRS) FOR BRAKE PROBLEMS, THEY TOLD ME THAT THE WHEEL SPEED SENSORS WERE MALFUNCTIONING. THEY CHECKED THE RECALL, BUT MY VEHICLE WAS NOT LISTED. I HAVE SINCE SEEN THAT THIS IS A HUGE PROBLEM WITH ALL OF THEIR VEHICLES AND THAT HUNDREDS OF OTHERS HAVE COMPLAINED THAT THE "REGIONAL" RECALL DIDN'T COVER THEM. IT SEEMS OBVIOUS TO ME THAT THERE IS AN INHERENT PROBLEM WITH THIS BRAKING SYSTEM AND THE WHEEL SPEED SENSORS AND GM SHOULD BE HELD RESPONSIBLE FOR REPAIRING THIS BEFORE SOMEONE ELSE GETS HURT (OR WORSE). *JB
ABS BRAKES DO NOT AND HAVE NOT WORKED PROPERLY SINCE THIS VEHICLE WAS FIRST PURCHASED (STILL ORIGINAL OWNER). SPEED SENSITIVE STEERING DOES NOT AND HAS NOT WORKED PROPERLY AS WELL. THOUSANDS OF DOLLARS $$$ HAVE BEEN SPENT AT THE ORIGINAL DEALERSHIP AND AT QUALIFIED AUTOMOBILE SERVICE REPAIR CENTERS CONTINUALLY REPLACING PARTS AND SOMETIMES THE SAME PARTS OF THE YEARS, THIS CONTINUES TO THIS DAY EVEN THOUGH THE SUBURBAN IS IN EXCELLENT CONDITION AND WELL TAKEN CARE OF. THIS INCLUDES MASTER CYLINDER, BRAKE PADS, CYLINDERS, ETC. THIS BRAKING DEFECT SEEMS TO BE EXPERIENCED BY MANY OWNERS OF THE 1997 GMC SUBURBAN C1500. WHY HASN'T SOMETHING BEEN DONE BY GM ENGINEERS TO LOCATE AND FIX THIS PROBLEM? *NM
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THE IGNITION SWITCH STARTED TO FAIL WHILE DRIVING. FIRST THE HEATER FAN WOULD QUIT AND THE ABS LIGHT WOULD INSTANTLY TURN ON, AND THE CRUISE CONTROL WOULD FAIL TO OPERATE. WHEN THE ABS LIGHT WOULD BE ON THE ABS WOULD FAIL TO OPERATE. THEN SUDDENLY ALL OPERATIONS WOULD GO BACK TO NORMAL. IT WOULD BE UNPREDICTABLE WHEN THE HEATER FAN AND THE ABS WOULD FAIL AND COME BACK. THEN YESTERDAY, THE SUBURBAN STARTED AND DIED 3 SECONDS AFTER STARTING. I RESTARTED THE SUBURBAN AND ALL SEEMED GOOD. I PUT THE SUBURBAN IN DRIVE AND ROLLED AT ABOUT 5 MPH AND THE TRUCK DIED. I STOPPED AND PUT THE SUBURBAN IN TO PARK AND RESTARTED. PLACED IT INTO DRIVE AND MADE IT HOME. WHEN I GOT HOME, I TURNED OFF THE SUBURBAN AND TRIED TO RESTART IT. IT WOULD CRANK BUT NOT FIRE THE ENGINE. THE RADIO AND HEATER AND ALL OTHER ELECTRONICS WOULD OPERATE AS NORMAL, BUT THE DASH LIGHTS WOULD NOT TURN ON I.E. THE "SERVICE ENGINE SOON", "BRAKE", "AIR BAG", "ABS". THE IGNITION SWITCH HAS FAILED ON IT AND NOW SITS IN MY DRIVEWAY. *TR
STEERING SPEED SENSOR FAILS CAUSING THE STEERING TO SUDDENLY JERK WHILE TURNING UNDER SPEED. IT FEELS LIKE THE FRONT WHEELS HIT "SLIPPERY ICE". I HAVE REPLACED THIS ITEM 3 TIMES ON MY OWN AND THE SENSOR KEEPS FAILING. THE ONE IN MY CAR CURRENTLY IS EXPERIENCING THE PROBLEM AGAIN AND WILL NEED REPLACING. *TR
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
SPRING OF 2008 WE REPLACED THE FUEL PUMP. THEN IN NOVEMBER 2008 THE FUEL PUMP FAILED AGAIN. THE MECHANIC SAID THEY WERE BOTH BRAND NEW FUEL PUMPS BUT HE WAS UNSURE OF WHY THEY BOTH FAILED TO WORK PROPERLY WHEN WE TOOK IT BACK IN MARCH 2009. 3 NEW FUEL PUMPS ALL WITHIN ONE YEAR SOUNDS LIKE A PROBLEM TO US. THE MECHANIC ALSO HAD TO REPLACE THE HARNESS. EACH TIME WHEN THE FUEL PUMP WENT OUT THE CAR JUST WOULDN'T START. IT WOULD DRIVE FINE AND THEN JUST NOT RESTART ONCE TURNED OFF. *TR
PARKED TRUCK NEAR DEALERSHIP AFTER HAVING TROUBLE STARTING IT, TRIED TO RESTART, IT DIDN'T. DEALER TOOK IT IN AND CALLED TO SAY THAT FUEL PUMP IS SHOT AND THEY HAD ONE IN STOCK TO REPLACE IT. THEN FOUR HOURS LATER THEY SAID THE WIRES TO IT WERE MELTED AND THE SENDING UNIT NEEDS TO BE REPLACED. THIS IS THE 5TH TIME TO REPLACE FUEL PUMP FOR THIS TRUCK IN 264,000 MILES. FIRST WAS AT 50,000 MILES. *TR
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
AUTOMATIC TRANSMISSION-DRIVING DOWN THE INTERSTATE ON VACATION WHEN A CLOUD OF SMOKE WAS NOTICED OUT THE REAR OF THE SUBURBAN. PULLED OVER TO THE SIDE OF THE ROAD TO FIND TRANSMISSION FLUID SPRAYED ALL OUT OF THE OVER FLOW TUBE. I WAS TOLD THAT TOO MUCH PRESSURE WAS BUILT UP AND THE SUBURBANS ARE KNOWN FOR THAT. FILLED IT BACK UP WITH TRANSMISSION FLUID AND THE TRANSMISSION CONTINUED TO SLIP. HAD TO GIVE UP THE VACATION AND GET A TOW BACK HOME. FLUID HAD SPRAYED ALL OVER MY VEHICLE AND VEHICLES BEHIND ME. IT WAS EXTREMELY HOT. LUCKILY I GOT IT SHUT DOWN BEFORE A FIRE CAUGHT. HAD TO REPLACE THE TRANSMISSION AT A HEAVY COST. *AK
1997 GMC SUBURBAN- MULTIPLE ENGINE & TRANSMISSION FAILURES. AT 60,000 MILES, VEHICLE BEGAN TO SHIFT HARD. RETURNED TO SHOP FOR DIAGNOSIS AND REPAIRS SEVERAL TIMES FOR WORK. FINALLY, WHILE DRIVING THE VEHICLE IN CITY TRAFFIC, THE TRANSMISSION FAILED COMPELETLY. REQUIRED VALVE COVER AND TRANSMISSION REBUILD @ COST OF $2,000. ON DECEMBER 27 '03, HAD TO REPLACE THE RADIATOR. ON JAN 17 '04, DISCOVERED THAT THERE WAS NO ANTIFREEZE IN NEW RADIATOR. RETURNED TO MECHANIC WHO REPLACED THE RADIATOR. SAID THE INTAKE MANIFOLD NEEDED TO BE REPLACED. COST: ~$600. TOOK TO ANOTHER MECHANIC FOR SECOND OPINION. SAME DIAGNOSIS. BOTH STATE THAT GM IS AWARE OF BOTH PROBLEMS, HOWEVER, THEY WILL NOT COVER THE COSTS OF REPAIRS OR REPLACEMENT. ADDITIONALLY- REPLACED ALTERNATOR TWO TIMES; REPLACED WATER PUMP TWO TIMES; REPLACED THE MASTER CYLINDER IN FALL 2003. *AK
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
THE IGNITION SWITCH STARTED TO FAIL WHILE DRIVING. FIRST THE HEATER FAN WOULD QUIT AND THE ABS LIGHT WOULD INSTANTLY TURN ON, AND THE CRUISE CONTROL WOULD FAIL TO OPERATE. WHEN THE ABS LIGHT WOULD BE ON THE ABS WOULD FAIL TO OPERATE. THEN SUDDENLY ALL OPERATIONS WOULD GO BACK TO NORMAL. IT WOULD BE UNPREDICTABLE WHEN THE HEATER FAN AND THE ABS WOULD FAIL AND COME BACK. THEN YESTERDAY, THE SUBURBAN STARTED AND DIED 3 SECONDS AFTER STARTING. I RESTARTED THE SUBURBAN AND ALL SEEMED GOOD. I PUT THE SUBURBAN IN DRIVE AND ROLLED AT ABOUT 5 MPH AND THE TRUCK DIED. I STOPPED AND PUT THE SUBURBAN IN TO PARK AND RESTARTED. PLACED IT INTO DRIVE AND MADE IT HOME. WHEN I GOT HOME, I TURNED OFF THE SUBURBAN AND TRIED TO RESTART IT. IT WOULD CRANK BUT NOT FIRE THE ENGINE. THE RADIO AND HEATER AND ALL OTHER ELECTRONICS WOULD OPERATE AS NORMAL, BUT THE DASH LIGHTS WOULD NOT TURN ON I.E. THE "SERVICE ENGINE SOON", "BRAKE", "AIR BAG", "ABS". THE IGNITION SWITCH HAS FAILED ON IT AND NOW SITS IN MY DRIVEWAY. *TR
1997 GMC SUBURBAN- MULTIPLE ENGINE & TRANSMISSION FAILURES. AT 60,000 MILES, VEHICLE BEGAN TO SHIFT HARD. RETURNED TO SHOP FOR DIAGNOSIS AND REPAIRS SEVERAL TIMES FOR WORK. FINALLY, WHILE DRIVING THE VEHICLE IN CITY TRAFFIC, THE TRANSMISSION FAILED COMPELETLY. REQUIRED VALVE COVER AND TRANSMISSION REBUILD @ COST OF $2,000. ON DECEMBER 27 '03, HAD TO REPLACE THE RADIATOR. ON JAN 17 '04, DISCOVERED THAT THERE WAS NO ANTIFREEZE IN NEW RADIATOR. RETURNED TO MECHANIC WHO REPLACED THE RADIATOR. SAID THE INTAKE MANIFOLD NEEDED TO BE REPLACED. COST: ~$600. TOOK TO ANOTHER MECHANIC FOR SECOND OPINION. SAME DIAGNOSIS. BOTH STATE THAT GM IS AWARE OF BOTH PROBLEMS, HOWEVER, THEY WILL NOT COVER THE COSTS OF REPAIRS OR REPLACEMENT. ADDITIONALLY- REPLACED ALTERNATOR TWO TIMES; REPLACED WATER PUMP TWO TIMES; REPLACED THE MASTER CYLINDER IN FALL 2003. *AK
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
THE IGNITION SWITCH STARTED TO FAIL WHILE DRIVING. FIRST THE HEATER FAN WOULD QUIT AND THE ABS LIGHT WOULD INSTANTLY TURN ON, AND THE CRUISE CONTROL WOULD FAIL TO OPERATE. WHEN THE ABS LIGHT WOULD BE ON THE ABS WOULD FAIL TO OPERATE. THEN SUDDENLY ALL OPERATIONS WOULD GO BACK TO NORMAL. IT WOULD BE UNPREDICTABLE WHEN THE HEATER FAN AND THE ABS WOULD FAIL AND COME BACK. THEN YESTERDAY, THE SUBURBAN STARTED AND DIED 3 SECONDS AFTER STARTING. I RESTARTED THE SUBURBAN AND ALL SEEMED GOOD. I PUT THE SUBURBAN IN DRIVE AND ROLLED AT ABOUT 5 MPH AND THE TRUCK DIED. I STOPPED AND PUT THE SUBURBAN IN TO PARK AND RESTARTED. PLACED IT INTO DRIVE AND MADE IT HOME. WHEN I GOT HOME, I TURNED OFF THE SUBURBAN AND TRIED TO RESTART IT. IT WOULD CRANK BUT NOT FIRE THE ENGINE. THE RADIO AND HEATER AND ALL OTHER ELECTRONICS WOULD OPERATE AS NORMAL, BUT THE DASH LIGHTS WOULD NOT TURN ON I.E. THE "SERVICE ENGINE SOON", "BRAKE", "AIR BAG", "ABS". THE IGNITION SWITCH HAS FAILED ON IT AND NOW SITS IN MY DRIVEWAY. *TR
FUEL GAGE WAS ACTING ERRATIC WENT FULL THEN EMPTY WITH FULL TANK . A FEW DAYS LATER THE TRUCK WOULD NOT START. FOUND FUSE IN ENGINE COMPARTMENT BLOWN FOR FUEL PUMP. FUEL PUMP WIRING WAS MELTED IN FUEL TANK CAUSING SHORT. HAD TO REPLACE PUMP AND HARNESS WHICH WAS PART OF THE PUMP HOUSING. ALSO REPLACED FUEL FILTER DUE TO LACK OF FUEL FLOW (NO POWER) A WEEK LATER.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
PULLED OUT OF MY DRIVEWAY GOT UP TO SPEED OF ROADWAY THAT IS 50 MPH FELT A VIBRATION IN THE FRONT END, SLOWED DOWN IT WENT AWAY, SO I STARTED TO SPEED UP AGAIN TO SEE IF IT CAME BACK, THEN BOOM MY FRONT PASSENGER TIRE LITERALLY BLEW UP, THE TREAD SEPARATED AND THE TIRE ALMOST BLEW COMPLETELY OFF THE RIM. I TEMPORARILY LOST CONTROL OF THE VEHICLE AND SKIDDED TO HALT ON THE SIDE OF THE ROAD TEARING UP A LAWN AND ALMOST TAKING OUT A GUARD RAIL. THE TIRE BENT MY FRONT BUMPER AND RIPPED MY RUNNING BOARD PARTWAY OFF. I AM VERY LUCKY NO OTHER TRAFFIC WAS AROUND ME... I CHANGED THE TIRE TO MY SPARE AND AM NOW IN THE PROCESS OF REMOVING THE REST OF THE CORNERSTONES FORME MY TRUCK, IT'S NOT WORTH THE RISK
DT: REAR PASSENGER SIDE TIRE HAD A TREAD SEPARATION ON SEPTEMBER 24, 2005. THERE WAS NO ROAD CONSTRUCTION. ALSO, THERE WAS NO ACCIDENT. THE CONSUMER HAS NOT HAD THE TIRE INSPECTED AS OF YET. THE TIRE WAS AN ORIGINAL PART. THE TIRE SIZE IS LT245/75R16, AND DOT # 28671UR BM05327-1. THE TIRE WAS MADE IN CANADA. *AK
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL*THE CONTACT OWNS A 1997 GMC SUBURBAN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WORK INTERMITTENTLY. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V159000 (VISIBILITY:WINDSHIELD WIPER/WASHER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 130,000. UPDATED 01/07/09. *LJ UPDATED 01/12/09. *JB
THE WINDSHIELD WIPERS ON MY 1997 GMC SUBURBAN WERE NOT WORKING PROPERLY, CONSISTENT WITH NHTSA CAMPAIGN 03V159000. I CONTACTED GMC, AND AFTER A LENGTHY PHONE CALL TO COLLECT ALL RELEVANT DATA, THEY SET UP AN APPOINTMENT FOR ME AT MY LOCAL GMC DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT INSPECTED THE WIPER ELECTRICAL SYSTEM AND INFORMED ME THAT THE FAILURE WAS INDEED DUE TO CRACKED SOLDER JOINTS ON THE WIPER CONTROL CIRCUIT BOARD. HOWEVER, MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THE RECALL. IF I WOULD HAVE HAD THE PROBLEM FIXED PRIOR TO 70,000 MILES ON MY VEHICLE, THEN THEY WOULD HAVE FIXED IT AT NO CHARGE UNDER A "WAIVER SYSTEM?", BUT NOW IT WOULD BE $120 TO FIX. I AM THE ORIGINAL OWNER OF THIS VEHICLE. ALTHOUGH GM CONTINUES TO SEND ME MARKETING MATERIAL TO TRADE IN THIS VEHICLE FOR A NEW ONE, THEY FAILED TO INFORM ME AT ANY TIME OF THIS SAFETY HAZARD RECALL. THEY ALSO WASTED SEVERAL HOURS OF MY TIME ON THE TELEPHONE AND ARRANGING TO LEAVE MY VEHICLE AT THE DEALER PRIOR TO TELLING ME THAT I WAS NOT ELIGIBLE FOR THE RECALL. HOW CAN THIS AUTOMAKER HAVE PUBLIC SAFETY IN MIND WHEN THEY DENY CONSUMERS A REMEDY TO A POTENTIALLY CATASTROPHIC SAFETY HAZARD BASED ON THE NUMBER OF MILES ON THEIR VEHICLE? THIS IS A $30 RETAIL PRICE CIRCUIT BOARD! APPARENTLY MY SAFETY AND THAT OF OTHERS AROUND ME IS NOT WORTH $30 TO GMC. THE "ICING ON THE CAKE" IS THE AMOUNT OF TIME THAT GM INVESTED TALKING ABOUT WHAT THEY WERE GOING TO DO, AND THEN BACK PEDDLING ON WHY THEY COULDN'T REPLACE THE CARD UNDER THE RECALL. WHAT WOULD THE COST BE IF I WAS CAUGHT IN A RAINSTORM DRIVING HOME FROM THE DEALERSHIP WITH MY UNREPAIRED VEHICLE AND HAD A CRASH? I HAVE PERSONALLY REPLACED THE DEFECTIVE PART WITH A REPLACEMENT THAT I PURCHASED AT AN AUTOMOTIVE SUPPLY STORE. *JB
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
WHILE DRIVING AT 45 MPH CONSUMER'S DAUGHTER AND FRIEND WERE DRIVING ON A GRAVEL ROAD WHEN THE VEHICLE ACCELERATED WHILE BRAKES WERE DEPRESSED. DRIVER LOST CONTROL OF VEHICLE AND HIT A TREE ON THE DRIVER'S SIDE. VEHICLE THEN CAREENED OFF OF THE FIRST TREE AND HIT ANOTHER TREE THAT TURNED VEHICLE ONTO THE TOP. BOTH OCCUPANTS WERE TAKEN TO A HOSPITAL FOR MINOR INJURIES AND STITCHES. THE SEAT BELTS WERE WORN AT THE TIME OF ACCIDENT, BUT THE AIR BAGS DID NOT DEPLOY. POLICE RESPONDED TO THE ACCIDENT. VEHICLE WAS TOTALED.*AK
STEERING WOULD PULL TO RIGHT. TOOK VEHICLE TO DEALERSHIP AND MECHANIC REPAIRED IT, BUT CURRENTLY VEHICLE WAS PULLING TO LEFT. STEERING SENSOR WAS REPLACED. HAD AN ACCIDENT DUE TO STEERING PROBLEM. STEERING WENT RIGHT, AND VEHICLE HIT CURB. THEN, SPUN AROUND, BACKWARDS. AIR BAGS DID NOT DEPLOY. VEHICLE WENT ACROSS 4 LANES. AXLE BROKE , AND VEHICLE TUMBLED DOWN A HILL. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
DT: THE CONSUMER OWNS A 1996 GMC SIERRA AND A 1997 GMC SUBURBAN. THE VEHICLE'S INSIDE DOOR HANDLES ARE BREAKING. THE ONLY WAY TO GET OUT OF THE VEHICLE IS OPENING THE DOOR FROM THE OUTSIDE. IT IS HAPPENING ON BOTH OF THESE VEHICLES. CONSUMER HAS NOTICED THIS ON OTHER PEOPLE'S VECHILES WITH THE SAME PROBLEM. *TT
CONSUMER STATED ON SEVERAL OCCASIONS THE RUNNING BOARDS WERE BENT AND LOOSE, DEALER TIGHTENED AND REPLACED BRACKETS. *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
DT: THE CONTACT OWNS A 1997 GMC SUBURBAN. THE CONTACT WAS CALLING IN REFERENCE TO NHTSA CAMPAIGN RECALL 05V379000 CONCERNING ABS BRAKES. THE CONTACT STATED THAT SHE WAS RECEIVING A FALSE READING WITH ABS BRAKES, AND HER STATE AND MODEL YEAR WAS NOT INCLUDED IN THE RECALL. THE CONTACT HAS BEEN HAVING THIS PROBLEM SINCE EARLY SUMMER OF THIS YEAR AROUND MAY OR JUNE. THE VEHICLE WAS TAKEN TO A MECHANIC, AND THEY NEEDED TO REPLACE THE FRONT HUB. THE CONTACT DISCONNECTED THE ABS SYSTEM FROM BOTH OF THE FRONT TIRES AND WAS NO LONGER HAVING THIS PROBLEM, BUT IT WILL NEED TO BE REPAIRED BEFORE WINTER. *AK THE ABS WOULD ACTIVATE WHILE BRAKING AT SLOW SPEED WHICH RESULTED IN EXTENDED STOPPING DISTANCE. *NM
CONSUMER STATED ON SEVERAL OCCASIONS THE RUNNING BOARDS WERE BENT AND LOOSE, DEALER TIGHTENED AND REPLACED BRACKETS. *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
CONSUMERS GMC SUBURBAN HAS A FACTORY INSTALLED HITCH, WITH A CRACK AND TWO SPLITS IN THE HITCH. *TS THE CONSUMER BELIEVED THERE WAS DEFECT WITH THE HITCH. THE CONSUMER STATED ONE OF THE CRACKS LOOKED AS THOUGH IT HAD BEEN THERE SINCE MANUFACTURING AND THE OTHER SPLIT LOOKED AS THOUGH IT WAS CAUSED BY THIN METAL ON SOFT STEEL. *JB
1997 SUBURBAN,IS EXPERIENCING BRAKE FAILURE,WHEN TR YING TO COME TO A STOP.THE BRAKE PEDAL PULSATES,WHENCHECKED WITH THE DEALERSHIP THEY FOUND 2 CRACKED FRONT WHEEL HUBS, THEY CALLED GMC ENGERINERS TO REPORT PROBLEM, IAM THE ORIGERNAL OWNER ,NO ACCIDENTS AND ALL MAINTENCE AND SERVICE DONE BY GMC, THIS VECHICLE HAS LESS THAN 60000 MILES, AND HAS BEEN PROPERLY MAINTAINED I FEEL THIS IS A DEFECT THAT HAS YET TO BE RECALLED FOR SAFTY REASONS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
I TWICE UNDER WARRANTY HAVE HAD THE DRIVERS SEAT CARRIAGE ASSEMBLY REPLACED. WITH THE ADVENT OF THE LAST REPAIR I REQUESTED THAT MR. ROB SORENSON, THE SERVICE MANAGER FOR BIG WYOMING LOCATED IN CASPER, WYOMING PUT ME IN TOUCH WITH A GMC FACTORY REPRESENTATIVE WITH WHOM I PLANED TO DISCUSS THESE CONSISTENT REPAIRS. THE REPRESENTATIVE DID TELEPHONE ME AND LEFT ONLY A MESSAGE THAT HE WOULD CONTACT ME AGAIN. THE CARRIAGE ASSEMBLY IS IN NEED OF REPLACEMENT AGAIN AND THE VEHICLE HAS 47,000 MILES WHICH ELIMINATES THE PROVISIONS OF THE WARRANTY FOR REPLACEMENT AND THE FACTORY REPRESENTATIVE HAS NOT CONTACTED ME SINCE LEAVING ME A MESSAGE. I UNDERSTAND THAT THE SEAT ASSEMBLY IS STEEL AND CONNECTS TO AN ALUMINUM CARRIAGE WHICH MAY BE THE CAUSE FOR THESE REPEATED REPAIRS DUE TO THE STEEL COMPONENTS WEAR OF THE ALUMINUM ASSEMBLY AND THEREFORE THE ALLOWANCE IS MADE FOR THE SEAT TO "ROCK". I WOULD SUSPECT THAT THIS WEAR WILL CONTINUE WITH ANY ADDITIONAL REPLACEMENTS OF THE CARRIAGE ASSEMBLY AND EXPECT THAT GMC WILL CONTINUE TO PROVIDE REPLACEMENTS TO THE SEAT CARRIAGE ASSEMBLY WITHOUT COSTS OF ANY KIND OR NATURE TO ME. *AK
A CONNECTOR THAT KEEPS THE SEAT IN PLACE BROKE OFF, THE METAL IS SO THIN AND WEEK ON THIS PEICE THAT IF I WERE INVOLVED IN AN ACCIDENT THE SEAT WOULD FLY OFF. I HAVE THE BROKEN PEICE. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE SEAT BELTS. ALSO STATED THAT THE TWO REAR SEAT BELTS ARE DEFECTIVE. DEALER WAS CONTACTED AND STATED THAT THERE IS NO RECALLS AND THERE IS NOTHING THEY CAN DO. ALSO SPOKE TO THE MANUFACTURER AND STATED THAT SHE IS OUT OF WARRANTY AND THAT SHE IS RESPONSIBLE OF GETTING THEM FIX. MR
THE CHILD SAFETY SEATS DO NOT WORK WITH THE SEAT BELT SYSTEM OF THE SUBURBAN. ONLY THE FRONT PASSENGER SEAT WILL SECURELY HOLD THE SEAT. I CONTACTED NHTSA TWICE AND GMC CUSTOMER SERVICE 3 TIMES AND MANY OTHER PLACES. FINALLY A GM ENGINEER IN THE SAFETY DEPT. CALLED ME TOOK MY COMPLAINT. HE TRIED TO PUT A SEAT IN A SUBURBAN AND SAID YES THEY DO NOT WORK RIGHT. THEY WANTED TO TAKE CARE OF PROBLEM IN HOUSE. I HAVE HEARD NOTHING MORE FROM THEM. THE VECHILE PULLED TO THE RIGHT FROM DAY ONE HAD IT ALIGNED PROBLEM CONTINUES TO THIS DAY. THE LEFT REAR DOOR HINGE ON DRIVERS SIDE BUSTED OFF. THE DOOR DID NOT OPEN AND SHUT PROPER. HAD PROBLEMS WITH FUSES BLOWING CONSTANTLY. THE BRAKES WORE OUT AT 26000 MILES AND EVERY 10 TO 15 SINCE. THE BRAKES AFTER 10,000 MILES WORE THROUGH THE ROTORS. THE PEDAL WILL OFTEN GO TO THE FLOOR OR THE VECHILE WILL PULL TO THE RIGHT WORSE THAN IT ALREADY DOES. THE EGR VALVE ALSO FAILED AND HAD TROUBLE GETTING IT HOME. I HAVE COMPLAINED TO THE DEALER MANY TIMES THEY SAY THEY HAVE NEVER HEARD OF ANY PROBLEMS WITH THE BRAKES ON ANY OTHER GM PRODUCT. I TALKED TO GM CUSTOMER SERVICE AND THEY SAID THEY DIDN'T KNOW WHY SO MANY PROBLEMS AND THEY DIDN'T CARE. THEY WOULD NOT LOOK INTO IT. I AM FILLING OUT ANOTHER FORM WITH THE CONTINUATION OF SAFETY PROBLEMS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
WHILE TRAVELING 75MPH WITH SPEED CONTROL SET DRIVER ATTEMPTED TO DEACTIVATE SPEED CONTOL BY HITTING SWITCH AND VEHICLE CONTINUED TO ROLL. DRIVER APPLIED BRAKES TO STOP, AND THE VEHICLE CONTINUED TO ROLL. VEHICLE HAD TO BE TURNED OFF TO STOP. MANUFACTURER HAS BEEN NOTIFIED.*AK
ACCELERATOR STICKS CAUSING VEHICLE TO LURCH FORWARD WHEN ENOUGH PRESSURE APPLIED TO FREE.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
THE SHAFT IN THE POWER STEERING PUMP BUSTED IN TWO AS MY HUSBAND WAS DRIVING INTO A CURVE @ 60 MPH. HE WAS ABLE TO KEEP FROM CRASHING. BUT IF I WOULD HAVE BEEN DRIVING IT I WOULDN'T OF BEEN ABLE TO STEER IT. MY HUSBAND WALKED IN THE HOUSE WHITE AS A GHOST. THE DEALER WANTED ME TO DRIVE IT IN 10 MILES ON A CURVING ROAD WITH NO POWER STEERING. I TRIED TO DRIVE IT IMPOSSIBLE FOR ME TO DO. THE BRAKES WORE OUT AND WERE REPLACED A SECOND TIME (FRONT) @ 36000 MILES. THE ROTORS WERE REPLACED, HAD BEEN 10,000 MILES SINCE LAST BRAKE JOB. THE REAR BRAKES NEEDED READJUSTMENT AGAIN AT 43200 MILES THE PEDAL KEPT GOING TO THE FLOOR AND WAS SOFT. 11/98 BEGAN HAVING MORE ELECTRICAL PROBLEMS WITH THE REAR FAN BLOWER WOULD NOT TURN OFF AND WILL RUN THE BATTERY DEAD CONSTANTLY. 1/99 BOTH FRONT AND REAR U-JOINTS WERE BAD, HAD REPLACED THE CAR WAS WANDERING EVEN WORSE THAN IT USED TO THEY COULD NOT FIND CAUSE. THE FRONT DIFFERENTIAL WAS LEAKING AND FRONT BRAKES NEED REPLACING AGAIN. 2/16/99 THE TRANSMISSION WENT OUT IN THE VECHILE AT 53174 MILES. I DROVE THE CAR 3 MILES INTO TOWN THE RPMS STARTED GOING UP TO 4000RPMS WASN'T SHIFTING I STOPPED AND PARKED I TRIED TO BACK UP IT STARTED WHINNING AND CLUNKING AND WOULDN'T MOVE. THREE MILES EARLIER I BACKED OUT OF MY GARAGE WITH NO HINT OF TROUBLE 3 MILES LATER I AM STRANDED WITH TWO BABYS. MY HUSBAND CONTACTED GM THEY REFUSED ANY ASSISTANCE. I CONTINUED CONTACTING GM THROUGH OTHER AVENUES I CALLED ROY ROBERTS ONE OF THE VP EXPLAINED I HAD SOME SAFETY CONCERNS WITH THE SUBURBAN. I WAS TOLD HE WOULD RETURN MY PHONE CALL, NO RETURN CALL EVER RECEIVED. I FINALLY FOUND A FACTORY REP. THAT IS LOOKING INTO THE PROBLEM BUT I DON'T HOLD OUT MUCH HOPE THAT GM WILL RESPOND TO OUR CONCERNS. EVERY TIME I HAVE TALKED TO A GM REP. THEY TELL ME NO ONE ELSE HAS THESE PROBLEMS, BUT ACCORDING TO YOUR RECORDS LOTS OF PEOPLE HAVE HAD SIMILIAR PROBLEMS. I HAVE ALL RECORDS AND RECEIPTS AND WOULD LOVE TO GO INTO MORE DETAIL WITH YOU.
THE REAR AXLE SEALS LEAK ONTO THE BRAKE LINING TO POINT WERE THE BRAKES WEAR BADLY AND THE EMERGENCY PARKING BRAKE IS USELESS. THE PROBLEM HAS BEEN CORRECTED BY THE DEALERSHIP. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
ACID WAS LEAKING FROM BATTERY TERMINAL. THUS FAR, DEALER HAD TO REPLACE A/C LINES AND BATTERY CABLE. CONSUMER WAS EXPERIENCING THE SAME PROBLEM AS MENTIONED IN PE99-073.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .