RoadVitals

1997 GMC Suburban

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
200
Latest Nov 18, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest May 19, 2006
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
5
1 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
19
16 injuries, 0 deaths reported

Overview

Our database contains 200 NHTSA owner-reported complaints for the 1997 GMC Suburban, most frequently naming the brakes, steering and fuel system categories. 3 safety recalls have been issued covering this model year; 5 NHTSA investigations name it; and 33 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
06E043000

FUEL SYSTEM, GASOLINE

May 19, 2006
88,303 units potentially affected
The defect: CERTAIN REPLACEMENT FUEL FILTERS, FRAM BRAND NAME P/N G3727, WITH DATE CODES X52911 THROUGH X60801 SEQUENTIALLY OR X600141 AND A MEXICO COUNTRY OR ORIGIN MARKING ON THE FUEL FILTER HOUSING MANUFACTURED FROM OCTOBER 18, 2005, THROUGH MARCH 21, 2006, SOLD FOR USE ON THE VEHICLES LISTED ABOVE AND ON CERTAIN SCHOOL BUSES. (TO SEE THE SCHOOL BUS ENGINE SIZES, CLICK ON "DOCUMENT SEARCH" AND THEN "BUS APPLICATIONS"). THE CONNECTOR ON THE FUEL FILTER WAS NOT MANUFACTURED TO HONEYWELL'S SPECIFICATION. AS A RESULT, THE O-RING MAY NOT SEAT CORRECTLY ON THE FUEL LINE.
The risk: THIS CONDITION MAY CAUSE AN INADEQUATE SEAL AT THE CONNECTION, POTENTIALLY LEADING TO A FUEL LEAK. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
The remedy: HONEYWELL WILL NOTIFY OWNERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 18, 2006. OWNERS MAY CONTACT FRAM CUSTOMER SERVICE AT 1-800-890-2075 (OPTION 1).
HONEYWELL INTERNATIONAL, INC.View on NHTSA.gov
03V159000

VISIBILITY:WINDSHIELD WIPER/WASHER

Apr 28, 2003
1,755,876 units potentially affected
The defect: ON CERTAIN MINIVANS, PICKUP TRUCKS, AND SPORT UTILITY VEHICLES WITH CERTAIN MODEL-ENGINE COMBINATIONS, THE WINDSHIELD WIPER MOTOR MAY FAIL DUE TO CRACKED SOLDER JOINTS ON THE CONTROLLER CIRCUIT BOARD. THE WINDSHIELD WIPERS COULD WORK INTERMITTENTLY OR NOT AT ALL.
The risk: IF THIS WERE TO OCCUR DURING BAD WEATHER, DRIVER VISIBILITY WOULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
The remedy: DEALERS WILL REPLACE THE WIPER MOTOR CIRCUIT BOARD AND COVER. OWNER NOTIFICATION BEGAN ON JUNE 19, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OR OLDSMOBILE AT 1-800-442-6537.
GENERAL MOTORS CORP.Manufacturer number 03023View on NHTSA.gov
03V093000

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

Mar 7, 2003
507,171 units potentially affected
The defect: CERTAIN SPORT UTILITY VEHICLES, MINI VANS, AND PICKUP TRUCKS MAY DEVELOP A SHORT CIRCUIT IN THE ELECTRIC OUTSIDE REARVIEW MIRROR SWITCH.
The risk: IF THIS WERE TO HAPPEN, IT COULD RESULT IN AN INOPERATIVE SWITCH, HEAT DAMAGE TO THE DRIVER'S DOOR, AND/OR IGNITION OF COMPONENTS IN THE DRIVER'S DOOR AND A SUBSEQUENT VEHICLE FIRE WITHOUT PRIOR WARNING.
The remedy: DEALERS WILL INSTALL A FUSED JUMPER HARNESS TO THE ELECTRIC OUTSIDE REARVIEW MIRROR SWITCH. OWNER NOTIFICATION BEGAN ON APRIL 24, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020 OR GMC AT 1-800-462-8782.
GENERAL MOTORS CORP.Manufacturer number 03006View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP00001OpenDefect Petition

OEM HITCH RECEIVER PLATFORM CRACKING

Opened Jan 31, 2000

THE PETITION ALLEGES THAT CRACKS IN THE HITCH RECEIVER PLATFORM MAY LEAD TO SEPARATION OF THE TRAILER AND LOSS OF STEERING CONTROL

EQUIPMENT
EA02006ClosedEngineering Analysis

WINDSHIELD WIPER FAILURE

Opened May 31, 2002
Closed Jul 23, 2003

AS A RESULT OF THIS, AND THE PRECEDINGINVESTIGATION, RQ99-003, GM HAS EXPANDED THE POPULATION OF SAFETY RECALL 98V-150 (REPLACEMENT OF THE WINDSHIELD WIPER CONTROL MODULE) TO INCLUDE AN ADDITIONAL 1.77 MILLION VEHICLES.INCLUDED ARE VARIOUS 1994-1997 MY M/L VANS, S/T TRUCKS AND SUVS, & C/K TRUCKS AND SUVS.SEE ATTACHED TECHNICAL REPORT FOR DETAILS.

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTORLed to recall 03V159000
PE99073ClosedPreliminary Evaluation

BATTERY LEAKS ACID

Opened Dec 3, 1999
Closed May 2, 2000

ODI HAS RECEIVED 21 COMPLAINTS WHERE OWNERS ALLEGE THAT THE STANDARD GM FACTORY SUPPLIED AC DELCO BATTERY CASE FAILED, RESULTING IN THE LEAKAGE OF SULFURIC ACID.OF THE 21 COMPLAINT VEHICLES, SIX SUBURBAN, THREE TAHOES, AND ONE YUKON OWNER(S) COMPLAINED ABOUT A LOSS OF BRAKE FLUID FROM DETERIORATION OF THE RIGHT FRONTBRAKE LINE AS A RESULT OF SULFURIC ACID CONTAMINATION.THE REMAINING 11 COMPLAINTS PERTAIN PRIMARILY TO SULFURIC ACID LEAKAGE FROM THE BATTERY CASE.AT LEAST ONE COMPLAINANT STATED THAT THE REPLACEMENT BATTERY ALSO FAILED.SEVERAL OF THE COMPLAINANTS NOTE THAT THE LEAKING ACID HAD COME IN CONTACT WITH A WIRE HARNESS AT THE FRAME IN THE VICINITY OF THE STEEL BRAKE LINE.A FIELD INSPECTION BY ODI INDICATES THAT THE DESCRIBED HARNESS IS THE ABS CONNECTION TO THE RIGHT FRONT WHEEL SPEED SENSOR.PRIOR TO THE BATTERY CASE FAILURE, THERE IS USUALLY NO WARNING (SHORT OF AN UNDERHOOD INSPECTION), AND THE ENSURING DAMAGE (SULFURIC ACID CONTAMINATION) IS PROGRESSIVE.OF THE KNOWN BATTERY FAILURES, THERE MAY BE A TEMPERATURE CORRELATION, AS 60% OF THE OWNER COMPLAINTS CAME FROM FOUR STATES; CALIFORNIA, FLORIDA, GEORGIA AND TEXAS.THERE IS ALSO A PRODUCT IMPROVEMENT PROGRAM AND ENGINEERING CHANGE NOTICE TO ADD 1% SILVER TO THE BATTERY'S POSITIVE SIDE TERMINALL, WITH THE EARLIEST IMPLEMENTATION DATE FOR THIS BEING FEB 2, 1998.THE EFFECT OF THIS DESIGN CHANGE IS AS YET UNKNOWN; FURTHER REVIEW IS WARRANTED.AN EA IS BEING OPENED TO GATHER FURTHER APPROPRIATE INFORMATION, CLARIFY ANY DEFECT TRENDS, AND TO ASSESS THE SAFETY IMPLICATIONS AND RISKS CONCERNING THESE FAILURES.

ELECTRICAL SYSTEM
PE98060ClosedPreliminary Evaluation

ERRATIC STEERING BOOST WHILE DRIVING

Opened Nov 13, 1998
Closed May 12, 1999

ALLEGED THAT THE VARIABLE EFFORT STEERING UNIT INTERMITTENTLY PROVIDES FULL BOOST TOT HE POWER STEERING GEAR AT MODERATE TO HIGH SPEEDS.

STEERING

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 200
Filed Nov 18, 2015

CAR LURCHES WHEN TURNING RIGHT AND LEFT, INTERMITTENTLY FEELING LIKE YOU ARE LOOSING CONTROL OF VEHICLE.

NHTSA ID
10794765
Incident
Nov 18, 2015
Mileage
142,000 mi
Tires & wheels
Filed Aug 24, 2015
Crash reported

PULLED OUT OF MY DRIVEWAY GOT UP TO SPEED OF ROADWAY THAT IS 50 MPH FELT A VIBRATION IN THE FRONT END, SLOWED DOWN IT WENT AWAY, SO I STARTED TO SPEED UP AGAIN TO SEE IF IT CAME BACK, THEN BOOM MY FRONT PASSENGER TIRE LITERALLY BLEW UP, THE TREAD SEPARATED AND THE TIRE ALMOST BLEW COMPLETELY OFF THE RIM. I TEMPORARILY LOST CONTROL OF THE VEHICLE AND SKIDDED TO HALT ON THE SIDE OF THE ROAD TEARING UP A LAWN AND ALMOST TAKING OUT A GUARD RAIL. THE TIRE BENT MY FRONT BUMPER AND RIPPED MY RUNNING BOARD PARTWAY OFF. I AM VERY LUCKY NO OTHER TRAFFIC WAS AROUND ME... I CHANGED THE TIRE TO MY SPARE AND AM NOW IN THE PROCESS OF REMOVING THE REST OF THE CORNERSTONES FORME MY TRUCK, IT'S NOT WORTH THE RISK

NHTSA ID
10758845
Incident
Aug 23, 2015
Mileage
150,619 mi
ElectricalEngineSteering
Filed May 23, 2014

THE IGNITION SWITCH STARTED TO FAIL WHILE DRIVING. FIRST THE HEATER FAN WOULD QUIT AND THE ABS LIGHT WOULD INSTANTLY TURN ON, AND THE CRUISE CONTROL WOULD FAIL TO OPERATE. WHEN THE ABS LIGHT WOULD BE ON THE ABS WOULD FAIL TO OPERATE. THEN SUDDENLY ALL OPERATIONS WOULD GO BACK TO NORMAL. IT WOULD BE UNPREDICTABLE WHEN THE HEATER FAN AND THE ABS WOULD FAIL AND COME BACK. THEN YESTERDAY, THE SUBURBAN STARTED AND DIED 3 SECONDS AFTER STARTING. I RESTARTED THE SUBURBAN AND ALL SEEMED GOOD. I PUT THE SUBURBAN IN DRIVE AND ROLLED AT ABOUT 5 MPH AND THE TRUCK DIED. I STOPPED AND PUT THE SUBURBAN IN TO PARK AND RESTARTED. PLACED IT INTO DRIVE AND MADE IT HOME. WHEN I GOT HOME, I TURNED OFF THE SUBURBAN AND TRIED TO RESTART IT. IT WOULD CRANK BUT NOT FIRE THE ENGINE. THE RADIO AND HEATER AND ALL OTHER ELECTRONICS WOULD OPERATE AS NORMAL, BUT THE DASH LIGHTS WOULD NOT TURN ON I.E. THE "SERVICE ENGINE SOON", "BRAKE", "AIR BAG", "ABS". THE IGNITION SWITCH HAS FAILED ON IT AND NOW SITS IN MY DRIVEWAY. *TR

NHTSA ID
10593726
Incident
May 21, 2014
Mileage
130,000 mi
Steering
Filed Dec 14, 2010

STEERING SPEED SENSOR FAILS CAUSING THE STEERING TO SUDDENLY JERK WHILE TURNING UNDER SPEED. IT FEELS LIKE THE FRONT WHEELS HIT "SLIPPERY ICE". I HAVE REPLACED THIS ITEM 3 TIMES ON MY OWN AND THE SENSOR KEEPS FAILING. THE ONE IN MY CAR CURRENTLY IS EXPERIENCING THE PROBLEM AGAIN AND WILL NEED REPLACING. *TR

NHTSA ID
10370618
Incident
Nov 15, 2010
Mileage
185,000 mi
Fuel system
Filed Apr 15, 2009

SPRING OF 2008 WE REPLACED THE FUEL PUMP. THEN IN NOVEMBER 2008 THE FUEL PUMP FAILED AGAIN. THE MECHANIC SAID THEY WERE BOTH BRAND NEW FUEL PUMPS BUT HE WAS UNSURE OF WHY THEY BOTH FAILED TO WORK PROPERLY WHEN WE TOOK IT BACK IN MARCH 2009. 3 NEW FUEL PUMPS ALL WITHIN ONE YEAR SOUNDS LIKE A PROBLEM TO US. THE MECHANIC ALSO HAD TO REPLACE THE HARNESS. EACH TIME WHEN THE FUEL PUMP WENT OUT THE CAR JUST WOULDN'T START. IT WOULD DRIVE FINE AND THEN JUST NOT RESTART ONCE TURNED OFF. *TR

NHTSA ID
10265471
Incident
May 1, 2008
Visibility
Filed Dec 12, 2008

TL*THE CONTACT OWNS A 1997 GMC SUBURBAN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WORK INTERMITTENTLY. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V159000 (VISIBILITY:WINDSHIELD WIPER/WASHER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 130,000. UPDATED 01/07/09. *LJ UPDATED 01/12/09. *JB

NHTSA ID
10251576
Incident
Dec 8, 2008
Mileage
130,000 mi
Fuel system
Filed Apr 29, 2008

PARKED TRUCK NEAR DEALERSHIP AFTER HAVING TROUBLE STARTING IT, TRIED TO RESTART, IT DIDN'T. DEALER TOOK IT IN AND CALLED TO SAY THAT FUEL PUMP IS SHOT AND THEY HAD ONE IN STOCK TO REPLACE IT. THEN FOUR HOURS LATER THEY SAID THE WIRES TO IT WERE MELTED AND THE SENDING UNIT NEEDS TO BE REPLACED. THIS IS THE 5TH TIME TO REPLACE FUEL PUMP FOR THIS TRUCK IN 264,000 MILES. FIRST WAS AT 50,000 MILES. *TR

NHTSA ID
10226086
Incident
Apr 28, 2008
Mileage
264,000 mi
Fuel system
Filed Feb 27, 2008

TL*THE CONTACT OWNS A 1997 GMC SUBURBAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A MECHANIC AND THEY DISCOVERED THAT THE FUEL PUMP SENDING UNIT WIRES WERE ROTTED OUT, WHICH BURNED OUT THE FUEL PUMP. THE FUEL PUMP AND SENDING UNIT HAD TO BE REPLACED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 151,000.

NHTSA ID
10219285
Incident
Feb 24, 2008
Mileage
151,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

17-NA-073

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This warranty administration bulletin provides information regarding the field action courtesy transportation policy.

PIP4723F

FUEL SYSTEM, GASOLINE; SERVICE BRAKES, HYDRAULIC

This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

PIP4723D

ELECTRICAL SYSTEM

This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

19NA273

ELECTRICAL SYSTEM; EQUIPMENT

This informational bulletin provides information for dealers/technicians on Procedures to Unlock Delco Radio with Theftlock.

PIC4696E

EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

This Preliminary Information communication provides information to the technician on how to unlock radios that are Delco TheftLock. Technician will use the radio to get the scrambled code. Technician will need to contact the radio unlock center to retrieve the unlock code from the scrambled code.  The PI update to version D is to advise the unlock procedure is temporarily unavailable.  E version update is to add administrative details.

17NA073

EQUIPMENT

This warranty administration bulletin provides information regarding the field action courtesy transportation policy.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

GMC Suburban by model year
YearComplaintsRecallsInvestigationsIssue Index
2004100—
2003512—
2002711—
2001522—
2000152148.1
19992852051.8
19981003052.7
1997Viewing2003559.9
19961724560.6
19952277763.8
19944116368.1
19932122365.5
1992804270.3
1991302459.6
1990222462.6
1989172464.5
1988825—
1987803—
1986402—
1985301—
1984501—
1983200—
1982010—
1981010—
1974100—
1966010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.