2003 GMC Suburban

ODI'S REVIEW OF COMPLAINT DATA RECEIVED SINCE THE CLOSE OF EA04-011 REVEALED NO INDICATION THAT THE INVESTIGATION SHOULD BE RE-OPENED.MORE DETAILS CAN BE FOUND IN THE FEDERAL REGISTER NOTICE ENCLOSED IN THE DP05-009 PUBLIC FILE.ODI RESERVES THE RIGHT TO REOPEN THE INVESTIGATION IN THE FUTURE SHOULD CONDITIONS WARRANT.

IN A LETTER DATED APRIL 20, 2005, GM NOTIFIED NHTSA THAT IT HAD DECIDED THAT DEFECTS THAT RELATE TO MOTOR VEHICLE SAFETY EXIST IN CERTAIN MODEL YEAR (MY) 1999-2002 C/K 1500 SERIES (PBR PARKING BRAKE SYSTEM) AND MY 2001-2005 C/K 2500 AND 3500 SERIES (TRW PARKING BRAKE SYSTEM) PICKUPS WITH MANUAL TRANSMISSIONS.ACCORDING TO GM, SOME OF THESE VEHICLES MAY HAVE CONDITIONS THAT CAUSE THE FRICTION LININGS TO WEAR TO AN EXTENT WHERE THE PARKING BRAKE CAN BECOME INEFFECTIVE IN IMMOBILIZING A PARKED VEHICLE.GM'S ACTION COVERS AN ESTIMATED TOTAL OF 142,585 VEHICLES.DEALERS WILL INSTALL A LOW-FORCE SPRING CLIP RETAINER FOR VEHICLES EQUIPPED WITH THE PBR PARKING BRAKE SYSTEM AND INSTALL A REDESIGNED PARKING BRAKE CABLE ASSEMBLY ON VEHICLES EQUIPPED WITH THE TRW PARKING BRAKE SYSTEM. A TOTAL OF 58 NON-DUPLICATIVE COMPLAINTS WERE RECEIVED BY ODI AND GM CONCERNING THE APPROXIMATELY 59,000 MY 1999-2002 C/K 1500 SERIES PICKUP TRUCKS WITH THE PBR PARKING BRAKE SYSTEM.THESE INCLUDED 22 ALLEGED ROLLAWAY INCIDENTS, RESULTING IN A RATE OF 38.5 ROLLAWAY INCIDENTS PER 100,000 VEHICLES.ODI IS AWARE OF 24 COMPLAINTS REGARDING THE MY 2001-2005 C/K 2500 AND 3500 SERIES MANUAL TRANSMISSION TRUCKS RECALLED BY GM, INCLUDING 5 ALLEGING ROLLAWAY INCIDENTS.THOUGH THE CONDITIONS DESCRIBED IN GM'S LETTER ARE ALSO PRESENT IN THE C/K TRUCKS WITH AUTOMATIC TRANSMISSIONS, THE ROLLAWAY RATE IN THOSE VEHICLES WAS SIMILAR TO THOSE OBSERVED IN PEER VEHICLES STUDIED BY ODI IN THIS INVESTIGATION.THIS ENGINEERING ANALYSIS IS CLOSED. FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.

JUNE 2006 THE FUEL PUMP STOPPED WORKING WHEN I WAS DRIVING ON THE FREEWAY, I WAS TOWED TO THE GARAGE WE NORMALLY USE FOR MAINTENANCE. THEY REPLACED THE FUEL PUMP WE DID NOT PURSUE THIS UNDER THE ORIGINAL WARRANTY ON THE VEHICLE - BIG MISTAKE! IN JANUARY 2009 THE FUEL GAUGE STOPPED WORKING AND AGAIN WE STOPPED ON THE FREEWAY AND HAD TO BE TOWED. THIS TIME IT WAS THE FUEL GAUGE. THE FUEL PUMP CANNOT BE REPLACED UNDER WARRANTY AS THIS WAS JUST FOR ONE YEAR. WE WERE ADVISED TO USE THE TRIP MILEAGE TO FILL FUEL TANK. WE HAVE HAD TWO FAILURES BOTH AT APPROXIMATELY 30MTHS. *TR

NHTSA ID

10258477

Incident

Jan 19, 2009

Mileage

7,000 mi

TL*THE CONTACT OWNS A 2003 GMC SUBURBAN. THE CONTACT STATED THAT HE PURCHASED HIS VEHICLE BRAND NEW AND HAS CURRENTLY SPENT OVER $5,000 IN REPAIRS. HE HAS BEEN TO THE DEALER FOUR DIFFERENT TIMES CONCERNING THE STEERING WHEEL VIBRATING, SHAKING, AND ROCKING WHILE DRIVING THE VEHICLE. EACH TIME HE WENT TO THE DEALER FOR THE STEERING FAILURE, THEY ALWAYS FOUND ANOTHER FAILURE TO REPORT. THE DEALER STATED THAT THE MOTOR INJECTION SYSTEM WAS BURNED OUT AND CAUSED THE STEERING FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE MEETS THE MANUFACTURER'S SPECIFICATIONS AND THAT NO OTHER ASSISTANCE COULD BE PROVIDED. HE STATED THAT THE STEERING WHEEL NEVER WORKED AND HE HAS ALL OF THE REPAIR RECEIPTS. CURRENTLY, THE SERVICE ENGINE SOON LIGHT ILLUMINATES AND THE ENGINE IS MAKING A LOUD NOISE, VIBRATING, AND MISFIRING. HE WAS INFORMED THAT THE REPAIR WOULD COST OVER $2,000. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 39,870 AND FAILURE MILEAGE WAS 30,000.

NHTSA ID

10199419

Incident

Nov 29, 2006

Mileage

30,000 mi

I WAS IN AN ACCIDENT ON JULY 3RD IN A 2003 SUBURBAN. AT THE TIME OF THE ACCIDENT, I FELT I WAS A SAFE DISTANCEE BEHIND THE CAR IN FRONT OF ME. THERE WAS CONSTRUCTION ON 635 IN DALLAS AND A CAR STOPPED IN FRONT OF THE CAR IN FRONT OF ME. WHEN I APPLIED THE BRAKES AND I REACTED VERY QUICKLY, I FELT LIKE THE BRAKES DID NOT REACT CORRECTLY AND I RAN INTO THE CAR IN FRONT OF ME. I WAS IN DISBELIEF THAT THE ACCIDENT HAD OCCURED. I HAD JUST PURCHASED THE SUBURBAN AND ATTRIBUTED THE DELYED STOPPING TIME TO THE SIZE AND WEIGHT OF THE VEHICLE. SINCE THAT ACCIDENT, I HAVE HAD (2) SITUATIONS WHERE I NEEDED TO HIT THE BRAKES VERY QUICKLY AND BOTH TIMES I FELT LIKE THE BRAKES WERE NOT WORKING CORRECTLY. I JUST NOTICED THAT GM PUT OUT A RECALL FOR 2002 SUBURBAN AND WAS CURIOUS IF THERE WERE ANY OTHER SIMILAR PROBLEMS REPORTED WITH THE 2003 SUBURBAN. THANKS, STEVE BURKE. *JB 3770 PALLOS VERDAS DR DALLAS, TX 75229 214.335.5523. *JB

NHTSA ID

10134791

Incident

Jul 3, 2004

UPON INSPECTING VEHICLE CONSUMER NOTICED TIRE SIDEWALL WERE DRY ROTTED. FIRESTONE AND CHEVROLET, LT245/75R16LE. *AK

NHTSA ID

10075966

Incident

Jun 9, 2004

WHILE DRIVING 65 MPH ABS WARNING LIGHT CAME ON, AND TWO SECONDS LATER VEHICLE SHUT OFF. AS A RESULT, POWER STEERING AND POWER BRAKES FAILED. *AK

NHTSA ID

10071597

Incident

Apr 25, 2004

Mileage

38,000 mi

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.