RoadVitals

2012 Graco 1763461 (nautilus)

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Oct 13, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 10 NHTSA owner-reported complaints for the 2012 Graco 1763461 (nautilus), most frequently naming the seat belts category. 1 NHTSA investigation names it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE12031ClosedPreliminary Evaluation

Child Seat Harness Buckle

Opened Oct 15, 2012
Closed Mar 4, 2013

The investigation has been upgraded to Engineering Analysis EA 13-001 for further study. The Office of Defects Investigation (ODI) opened this investigation based on 25 reports from consumers that alleged difficulty in unlatching the harness buckle on their subject child seat.Since opening the investigation, ODI has received 55 additional reports.Consumers state that excessive force and/or effort is required to push the button to unlatch the harness.Some reported not being able to unlatch the buckle at all and were forced to remove their child by pulling them through the still buckled harness, or in some cases, by cutting the harness straps.The subject child seats utilize two different types (designs) of harness buckles, the Signature and the QT types, both of which are subject to the investigation.Each buckle type operates differently and has dissimilar latching and actuating mechanisms.The Signature buckle has a sliding release button that must be pushed downward to release the harness, while the QT buckle has a button that must be pushed inward to be released.The ODI reports can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10361369, 10366522, 10366645, 10366950, 10383056, 10397307, 10397449, 10406827, 10410574, 10413648, 10413817, 10414471, 10418155, 10421053, 10428246, 10430498, 10433600, 10444493, 10444593, 10454295, 10454393, 10454450, 10455029, 10456547, 10463507, 10466250, 10467797, 10473717, 10475529, 10475529, 10477267, 10478809, 10481182, 10481219, 10481233, 10481236, 10481243, 10482654, 10482941, 10483551, 10483732, 10483940, 10485417, 10486165, 10487751, 10487824, 10488855, 10489296, 10489536, 10489662, 10490292, 10491819, 10493243, 10493351, 10493614, 10493620, 10493649, 10493668, 10493716, 10494411, 10494567, 10494580, 10494635, 10494769, 10494876, 10495042, 10495130, 10495301, 10496034, 10496063, 10496146, 10496344, 10496470, 10497637, 10497771, 10498293, 10498308, 10498468, 10498529, 10499325

CHILD SEAT:HARNESS/CROTCH BUCKLE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Seat belts
Filed Oct 13, 2014

GRACO HAD A RECALL ALMOST A YEAR AGO ON THE SAFETY BUCKLES ON MY DAUGHTERS CAR SEATS. I FILED ONLINE FORM, CALLED AND PLACED COMPLAINTS WITH NO REPLACEMENT PARTS SENT. I WANT TWO NEW CAR SEATS THAT ARE SAFE! I'M EXTREMELY UPSET AND WANT ANSWERS. DON'T PLACE A RECALL AND NOT FOLLOW THROUGH!!! *TR

NHTSA ID
10644401
Incident
Feb 20, 2014
Seat belts
Filed Apr 29, 2014

BUCKLE IS VERY DIFFICULT TO UNLATCH AND ALSO BECOMES STUCK IN THE LATCHED POSITION. *JS

NHTSA ID
10585477
Incident
Feb 7, 2014
Seat belts
Filed Jan 28, 2014

WE HAVE HAD THIS CAR SEAT FOR APPROXIMATELY 20 MONTHS. WE HAD NO PROBLEMS WITH THE SEAT UNTIL ABOUT 8 MONTHS AGO. ON MANY OCCASIONS (10+), THE CENTER BUCKLE WOULD NOT UNLATCH. IT TOOK PUSHING AND PUSHING AND PUSHING ON THE BUTTON BEFORE IT WOULD FINALLY UNLATCH. MANY TIMES IT WOULD TAKE 5 OR MORE MINUTES. LAST NIGHT IT STUCK AGAIN. IT WAS -17 DEGREES OUTSIDE AND I COULD NOT GET MY TODDLER OUT OF HER CARSEAT. I RESTARTED THE VEHICLE SO WE HAD HEAT WHILE I TRIED TO UNLATCH THE BUCKLE. NO USE. AFTER STRUGGLING FOR WHAT SEEMED LIKE FOREVER IN THE FREEZING COLD, I HAD TO ACTUALLY CUT THE STRAPS OF THE CAR SEAT TO GET HER OUT. I AM THANKFUL THIS HAD NOT BEEN AN EMERGENCY SITUATION AND THAT WE WERE AT HOME IN OUR DRIVEWAY AT THE TIME. PLEASE LOOK INTO THIS. THANK YOU. *TR

NHTSA ID
10561786
Incident
Jan 27, 2014
Seat belts
Filed Mar 27, 2013

THE CROTCH BUCKLE ON OUR GRACO NAUTILUS HAS BEEN DIFFICULT TO UNBUCKLE/STICKING FOR ABOUT 4MONTHS. WE'VE RINSED IT WITH WATER AND SPRAYED COMPRESSED AIR TO SEE IF ANYTHING COMES UNLODGED. MONDAY(MARCH 25TH, 2013) THE BUCKLE WOULDN'T RELEASE. THE STRAPS HAD TO BE LOOSENED AND THE CHILD HAD TO BE PULLED FROM THE TOP OF THE SEAT. WE CALLED GRACO ON TUESDAY(MARCH 26TH, 2013) AND THEY SUGGESTED WHAT WE HAVE ALREADY DONE IF THE ISSUE OCCURS AGAIN AND THEY ARE SENDING A NEW BUCKLE. *TR

NHTSA ID
10504727
Incident
Mar 25, 2013
Seat belts
Filed Mar 2, 2013

CONSISTENTLY HAVING ISSUES WITH THE LATCH OR BUCKLE MECHANISM ON THE GRACO NAUTILUS 3 IN 1 CAR SEAT. TODAY WE WEREN'T ABLE TO GET IT UNDONE AT ALL AND HAD TO LOOSEN THE ENTIRE HARNESS AND PULL OUR DAUGHTER OUT WITH IT STILL BUCKLED. WE KNOW OTHER PEOPLE WITH THE SAME CARSEAT THAT ARE HAVING THE SAME ISSUE. *TR

NHTSA ID
10501073
Incident
Mar 2, 2013
Seat belts
Filed Feb 22, 2013

2ND GRACO NAUTILUS CROTCH BUCKLE THAT HAS JAMMED. SEAT HAS BEEN RETURNED TO GRACO FOR A REFUND. BUCKLE BEING SENT TO NHTSA FOR REVIEW. *TR

NHTSA ID
10499706
Incident
Feb 22, 2013
Seat belts
Filed Jan 24, 2013

GRACO NAUTILUS WITH A PREVIOUSLY FUNCTIONING CROTCH BUCKLE GOT STUCK, TRAPPING MY SON IN THE SEAT. I COULDN'T UNBUCKLE IT AND HAD TO LOOSEN THE STRAPS AND HAVE HIM CLIMB OUT THAT WAY. *TR

NHTSA ID
10494567
Incident
Dec 12, 2012
Seat belts
Filed Dec 10, 2012

I HAVE A GRACO NAUTILUS WITH THE NEW BUCKLE. IT HAS STUCK MANY TIMES BEFORE AND I'VE HAD TO PRESS HARD ENOUGH THAT IT HURTS MY OWN HAND. LAST NIGHT IT WAS -1 OUTSIDE AND WE WERE OUT OF TOWN. I HAD TO STAND IN THE COLD TRYING TO GET MY SON OUT OF HIS SEAT. MY HUSBAND COULD NOT DO IT EITHER. WE ENDED UP HAVING TO LOOSEN THE STRAPS AND HAVING HIM CLIMB OUT OF THE RESTRAINT AND HAD TO DO THE SAME TO GET HIM BACK IN IT. THIS IS A HUGE ISSUE WITH THESE SEATS AND I AM FED UP WITH IT!!! THIS IS A WEEKLY EVENT WITH THIS SEAT! *TR

NHTSA ID
10487824
Incident
Dec 9, 2012