RoadVitals

2015 Heartland Big Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 8, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 30, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2015 Heartland Big Country, most frequently naming the body & structure, other / unspecified and suspension categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Other / unspecified133.3%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov
15V049000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Jan 30, 2015
131 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be placed too far forward on the frame resulting in improper weight distribution across the axles.
The risk: Improper weight distribution across the axles may result in poor handling, increasing the risk of a crash.
The remedy: Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall began February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-19.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-19View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureSuspension
Filed Sep 8, 2020

WE HAD NOTICED A CRACK IN THE UPPER LEFT CORNER OF THE FIBER GLASS IN THE RV, ON THE DRIVERS SIDE. AFTER FURTHER INVESTIGATION, IT WAS FOUND THAT THE WELDINGS INSIDE THE WALL WHERE FAULTY AND CAME UNWELDED, I HAD TO PAY TO HAVE THESE WELDS RE-DONE BECAUSE THE MANUFACTURE WOULD NOT COMMUNICATE WITH THEM AFTER COMPLAINING OF THE ISSUE, IT WAS ALSO DISCOVERED THAT THE PASSENGER SIDE OF THE RV THE REAR HANGER HAD COME UNWELDED FROM THE FRAME, IT WAS RE-WELDED AT THE OWNERS EXPENSE ALSO WITHOUT MANUFACTURER ASSISTANCE. THIS WAS DISCOVERED WHILE TRAVELING ALONG DIFFERENT ROUTES IN THE US BUT THE ISSUE WAS DURING MOVEMENT OF THE CHOACH.

NHTSA ID
11353830
Incident
Nov 8, 2019
Other / unspecified
Filed Nov 28, 2017

IN OCTOBER, 2016, A YEAR AFTER PURCHASE OF THE TRAILER (NEW), THE FRONT-LEFT TIRE WAS FOUND TO BE LOW ON PRESSURE (TRAILER WAS STATIONARY AT THE TIME). TOOK TIRE AND WHEEL ASSEMBLY TO LOCAL TIRE STORE AND THEY FOUND THAT THE RIM WAS CRACKED JUST INSIDE ONE OF THE WHEEL SPOKES. WHEEL WAS REPLACED BY TREDIT TIRE AND WHEEL (ORIGINAL OEM SUPPLIER). EARLY AUGUST OF 2017, WHILE TRAILER WAS STATIONARY AGAIN, FOUND THAT FRONT-RIGHT WHEEL HAD LOW PRESSURE. TOOK ASSEMBLY TO TIRE STORE AND THEY FOUND A SIMILAR CRACK IN A SIMILAR LOCATION ON THAT WHEEL. CONTACTED TREDIT TIRE AND WHEEL AGAIN AND THEY REPLACED THE DEFECTIVE WHEEL ALONG WITH THE OTHER TWO ORIGINAL WHEELS (AT MY REQUEST AND AS A GOODWILL GESTURE) UNDER WARRANTY. NEITHER TIRE DEFLATED WHILE DRIVING OR POSED ANY DANGER. HOWEVER, POSTS ON A USER FORUM REGARDING THIS SPECIFIC WHEEL SEEM TO INDICATE THAT OTHERS ARE HAVING THE SAME ISSUE WITH THIS PARTICULAR WHEEL DESIGN.

NHTSA ID
11048860
Incident
Aug 7, 2017
Mileage
31,000 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Big Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023020—
2022010—
2016120—
2015Viewing220—
2014120—
2013420—
2012310—
2011330—
2010010—
2009100—
2008010—
2007010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.