RoadVitals

2014 Heartland Big Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 15, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 30, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2014 Heartland Big Country, most frequently naming the tires & wheels category. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov
13V181000

EQUIPMENT

May 7, 2013
890 units potentially affected
The defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
The risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-11View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Sep 15, 2015

WE PURCHASED A 2014 BRAND NEW HEARTLAND BIG COUNTRY FIFTH WHEEL IN NOVEMBER 2014. WE TOOK IT ON OUR FIRST LONG TRIP BEGINNING JUNE 2015. WITH LESS THAN 3500 MILES ON THE POWER KING TRAILER TIRES WE HAD A BLOW OUT ON THE DRIVER'S SIDE FRONT TIRE TRAVELING AT LESS THAN 60 MILES AN HOUR. THE TIRE SHREDDED AND IN THE PROCESS RIPPED THE BUMPER FROM THE CAMPER, ALONG WITH TV LINES RESULTING IN OVER $4000.00 IN DAMAGE. WE HAD THE TIRE REPLACED AT A TIRE STORE AND CONTINUED OUR TRIP. APPROXIMATELY 3000 MILES LATER THE 2ND TIRE BLEW (ON THE SAME SIDE AS THE FIRST BUT THE REAR TIRE BLEW THIS TIME) ONCE AGAIN WE HAD THE TIRE REPLACED, AND FOCUSSED ON GETTING HOME AT THAT POINT. THE TRAILER WAS REPAIRED UPON OUR RETURN AND WE ALSO PURCHASED A TIRE MONITOR. LAST WEEK WE LOADED THE CAMPER AND HEADED OUT FOR A WEEK IN THE CAROLINAS. WITHIN 75 MILES THE FRONT TRAILER PASSENGER TIRE BLEW. THIS TIME THE BRAKE LINES ON THE PASSENGER SIDE OF THE CAMPER WERE RIPPED OFF FROM PIECES OF THE SHREDDED TIRE. FORTUNATELY A STATE FARM ROAD RANGER ASSISTED US, CHANGED THE TIRE, AND TOLD US THE OTHER TIRE LOOKED UNUSUALLY SHAPED AND RECOMMENDED WE EXIT ASAP TO CHECK IT. A FLORIDA STATE TROOPER OBSERVED THE SAME PROBLEM. WE WERE ABLE TO FIND A TIRE STORE, SELLING THE SAME POWER KING TIRES. THEY HAD NO OTHER, SO WE PUT TWO MORE ON THE PASSENGER SIDE, TURNED AROUND, DROVE THE CAMPER BACK TO CAMPING WORLD AND HAVE JUST SPENT $2000.00 PUTTING NEW GOODYEAR TIRES ON THE ENTIRE CAMPER. WE WERE TOLD WE SHOULD BE THANKFUL NO ONE WAS HURT, AS THE POWER KING TOW MASTER TIRES PUT ON THESE NEW RIGS ARE NOT SAFE, AND SHOULD BE REPLACED AS SOON AS POSSIBLE. WE WERE NOT INFORMED AT ALL REGARDING THIS BY HEARTLAND OR CAMPING WORLD. HOPEFULLY SOMEONE WILL DO SOMETHING ABOUT THIS BEFORE THERE ARE MORE SERIOUS ACCIDENTS AND INJURIES. IT'S SHAMEFUL "MADE IN AMERICA" RV DEALERS ARE GETTING AWAY WITH THIS.

NHTSA ID
10763872
Incident
Jun 7, 2015
Mileage
3,500 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Big Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023020—
2022010—
2016120—
2015220—
2014Viewing120—
2013420—
2012310—
2011330—
2010010—
2009100—
2008010—
2007010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.