RoadVitals

2018 Heartland Big Horn Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Nov 17, 2018
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Nov 17, 2018

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2018 Heartland Big Horn. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Other / unspecified
Filed Nov 17, 2018

****NOTE - NEED INFO ON TIRES**** I PURCHASED A NEW 2018 HEARTLAND BIGHORN TRAVELER 39MB FIFTH WHEEL RV ON 10/11/2017. ON 09/17/2018, I DISCOVERED A FLAT TIRE ON THIS RV, WHICH TURNED OUT TO BE AN ISSUE OF TREAD SEPARATION RATHER THAN A PUNCTURE. ON 09/20/2018, WHILE STILL UNDER THE ONE YEAR WARRANTY PERIOD, I REPLACED ALL FIVE TIRES (INCLUDING SPARE), WITH LOAD RANGE "G" TIRES. AT THE TIME OF MANUFACTURE, HEARTLAND INSTALLED TRAIL KING ST235/85/16 LOAD RANGE "E" TIRES ON THIS RV. THE MAXIMUM LOAD RATING FOR THESE TIRES IS 3640 LBS TIMES FOUR TIRES IS A TOTAL WEIGHT RATING CAPACITY OF 14,560 LBS. THE GVWR OF THIS RV IS 15,500 LBS. THE TIRES THAT HEARTLAND INSTALLED ARE 940 LBS. BELOW THE GVWR OF THIS RV, THEREFORE CAUSING EXCESSIVE HEAT AND TREAD SEPARATION. UPON CONTACTING HEARTLAND ABOUT THIS MATTER, I WAS INFORMED VIA EMAIL THAT, "THOSE ARE THE CORRECT TIRES BEING USED DURING THE PRODUCTION PERIOD WHEN YOUR UNIT WAS BUILT. THE REASON THOSE TIRES ARE ADEQUATE IS BECAUSE THE ENTIRETY OF THE WEIGHT OF THE UNIT IS NEVER ON JUST THE TIRES. IT IS SPREAD OVER THE TOTAL LENGTH OF NEARLY 42' OF UNIT." HEARTLAND REFUSED TO DO ANYTHING ABOUT MY SITUATION AND IS NOW INSTALLING LOAD RANGE "G" TIRES ON THE 2019 MODELS (WHICH CARRY THE SAME SPECIFICATIONS AS MY 2018). HEARTLAND FURTHER STATED THAT THIS IS BECAUSE HEARTLAND WENT "ABOVE AND BEYOND THEIR RESPONSIBILITY", NOT BECAUSE THERE WAS A PROBLEM. IT IS MY OPINION THAT HEARTLAND INSTALLED UNDER RATED TIRES ON THIS RV, WHICH CAUSED A SUBSTANTIAL RISK OF FAILURE OR BLOW OUT, WHICH IN TURN, CREATED A SUBSTANTIAL RISK OF ACCIDENT AND PERSONAL INJURY ON OUR HIGHWAYS. ## VIN PASSED ## HEARTLAND BIGHORN TRAVELER 2018 ##

NHTSA ID
11152143
Incident
Sep 17, 2018
Mileage
1,500 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .