RoadVitals

2023 Heartland Big Horn

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Oct 8, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Mar 27, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2023 Heartland Big Horn, most frequently naming the electrical and other / unspecified categories. 3 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Other / unspecified150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V236000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

Mar 27, 2024
10,038 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2023 Elk Ridge, Lithium, 2024 Eddie Bauer, Corterra, 2023-2024 Big Country, Big Horn, South Fork, Fuel, Gravity, Mallard, North Trail, Sundance, Milestone, Pioneer, Prowler, Torque, and Trail Runner fifth wheels and travel trailers. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
The risk: A circuit board that overheats increases the risk of a fire.
The remedy: Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters were mailed May 9, 2024. Owners may contact Heartland customer service at 1-877-262-8032.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
23V278000

EQUIPMENT:OTHER:LABELS

Apr 19, 2023
100 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland)) is recalling certain 2023 Big Country and Big Horn fifth wheels. The federal certification label may have incorrect tire information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, " Wheels and Rims-Other Than Passenger Cars."
The risk: Incorrect tire size information can allow an incorrectly sized tire to be installed, increasing the risk of a crash.
The remedy: Heartland will mail owners replacement certification labels, free of charge. Owner notification letters were mailed May 31, 2023. Owners may contact Heartland customer service at 1-877-262-8032.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
22V591000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Aug 8, 2022
5,446 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Elk Ridge, Fuel, Milestone, North Trail, 2022-2023 Big Horn Traveler, Gravity, Lithium, Mallard, Pioneer, Prowler, Road Warrior, Sundance, Torque, and Trail Runner travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
The risk: An awning that drops or extends beyond normal operation can increase the risk of injury.
The remedy: Dealers will inspect and repair, or replace the awning, free of charge. Owner notification letters were mailed by September 8, 2022. Owners may contact Heartland customer service at 1-877-262-8032.
Heartland Recreational Vehicles, LLCManufacturer number TBDView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Oct 8, 2024

Range is installed in our Heartland RV. Suburban put out a TSB to have silicone placed at wiring connections on stove knobs under stove top. Then they put out a recall to disconnected and cap the wiring for the illumination of the stove knobs and the oven lighting. The range has an issue with the temperature control that it doesn’t reach indicated temperature. The main issue is that when the pilot is lit and you set it to a temperature like 300 degrees it lights okay. But, after a few minutes the burner goes out and so does the pilot. You have to continually relate the pilot and each time turn the range to a higher temperature to keep the burner in the oven on to cook anything. Suburban has indicated that it is a manifold issue on the top of the stove but has not provided any corrective action or recall on any of this. The Range should be recalled and replaced.

NHTSA ID
11618700
Incident
Aug 31, 2023
Electrical
Filed Jun 9, 2023

The contact owns a 2023 Heartland Bighorn built on a 2019 Mercedes-Benz Sprinter chassis. The contact stated that while the awning was opened, the front passenger’s side the awning fractured. The contact stated that the water tank also filled up with water independently. On another occasion, while pulling the stairs, the screws to the handle detached. The RV was taken to the dealer and the RV was repaired. On another occasion, while turning on the water, the contact became aware that the water was not heated as needed. The vehicle was taken to the dealer and the battery was replaced; however, the lights inside the RV were low. The RV was diagnosed by an inspector sent by the manufacturer and stated that a ground wire was loosened. The contact was informed that the RV was unsafe to operate. The RV was not repaired. The manufacturer was contacted but did not provide any assistance. The failure mileage was unknown.

NHTSA ID
11526208
Incident
Feb 28, 2023

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

98.01.25 LED Lig

EQUIPMENT

TSB for Suburban Range LED lights shorting out on the face frame.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Heartland Big Horn by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2024010—
2023Viewing230—
2022020—
2021100—
2018100—
2017010—
2016220—
2015730—
2014430—
2013820—
2012010—
2011130—
2010310—
2009300—
2008110—
2007820—
2006310—
2005210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.