RoadVitals

2015 Heartland Gateway

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 22, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 30, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2015 Heartland Gateway, most frequently naming the body & structure, other / unspecified and tires & wheels categories. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Other / unspecified133.3%
  • Tires & wheels133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Aug 22, 2018

OUR 5TH WHEEL FRAME BEGAN FALLING APART IN MAINE AND HEARTLAND TOLD US TO BRING THE UNIT TO THEM IN INDIANA. IT IS NO LONGER SAFE TO TOW THIS UNIT. I AM A TRAVEL BLOGGER AND WROTE A POST ABOUT THE EXPERIENCE WHICH YOU CAN SEE HERE: [XXX] SEVERAL PEOPLE HAVE TOLD ME AFTER LOOKING AT THIS THAT I SHOULD REPORT IT TO YOU. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA ID
11121652
Incident
Jul 8, 2018
Mileage
15,000 mi
Other / unspecified
Filed May 30, 2016

TOWMAX POWER KING ST235/85 16R E RATED TIRES MANUFACTURED DATE 4113. I REALLY PRIDE MYSELF ON SAFETY AND TAKING CARE OF MY RV AND TIRES. RV IS KEPT INSIDE A 30X60 BUILDING AND CLEANED OFF AFTER EVERY TRIP. I CHECK THE AIR PRESSURE IN MY TIRES BEFORE I LEAVE TO GO CAMPING AND BEFORE I COME BACK HOME FROM CAMPING. AND I NEVER PULL FASTER THAN 65 MPH. 2 TIMES IN 2 WEEKS HAD BLOWOUTS WITH THESE TIRES WHICH CAUSED DAMAGE TO MY COACH. TIRES ARE KEPT CLEAN PROPER AIR PRESSURE AND HAS LESS THAN 4500 MILES ON THEM. BOTH TIMES I WAS TRAVELING ON THE INTERSTATE. LAST WEEK I WAS TRAVELING AT 64 MPH AND TODAY 55 MPH. THE FIRST BLOWOUT WAS MAY 19, 2016 I-12 NEAR THE NORTHSHORE MALL EXIT THE SECOND BLOWOUT WAS MAY 30, 2016 ON THE I-10 MISSISSIPPI BRIDGE IN BATON ROUGE, LA.

NHTSA ID
10871429
Incident
May 30, 2016
Tires & wheels
Filed Apr 13, 2015

WE HAD A MAJOR TIRE BLOWOUT WHILE TRAVELING WITH OUR NEWLY PURCHASED HEARTLAND GATEWAY 5TH-WHEEL. THE PASSENGER SIDE FRONT TIRE (POWER KING TOW MAX ST235/85R16) BLEW AND COMPLETELY CAME UNRAVELLED. AT THAT TIME I CONTACTED THE DEALER WE PURCHASED THE RIG FROM WHO REFERRED ME TO THE HEARTLAND REPRESENTATIVE WHO (FURTHER) REFERRED ME TO THE TIRE MANUFACTURER REPRESENTATIVE. AFTER ROAD SERVICE REPLACED THE BLOWN TIRE WITH THE SPARE, I WAS DIRECTED TO THE LOCAL TIRE REPRESENTATIVE FOR FURTHER INSPECTION OF THE TIRE. UPON FURTHER INSPECTION (OF THE BLOWN TIRE) FROM THE LOCAL TIRE REPRESENTATIVE, HE DETERMINED THAT THE CAUSE OF THE BLOWOUT WAS SIDEWALL COLLAPSE. FURTHER INSPECTION OF THE THREE REMAINING TIRES SHOWED ABNORMAL WEAR AND THAT THEY TOO WERE WEAK AND NOT SAFE FOR FURTHER TRAVEL. I REPLACED ALL FOUR TIRES WITH COMMERCIAL GRADE TIRES AND THE "TIRE REPRESENTATIVE" OFFERED AN 80% REIMBURSEMENT OF THE COST OF THE FOUR-TIRE REPLACEMENT. THIS 5TH-WHEEL IS A 2015 MODEL WITH LESS THAN 1,500 MILES ON THE TIRES. *TR

NHTSA ID
10705293
Incident
Apr 8, 2015
Mileage
1,500 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Gateway by model year
YearComplaintsRecallsInvestigationsIssue Index
2016210—
2015Viewing310—
2014010—
2013000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.