RoadVitals

2011 Heartland Gray Stone

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Oct 19, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2011 Heartland Gray Stone, most frequently naming the tires & wheels, body & structure and other / unspecified categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels250.0%
  • Body & structure125.0%
  • Other / unspecified125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V750000

EQUIPMENT

Nov 22, 2017
19,615 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecifiedTires & wheels
Filed Oct 19, 2013

POWERKING TOWMAX TIRE DISTRIBUTED BY DYNAMIC TIRE CORP BLEW OUT AND TORE UP THE PASSENGER SIDE OF THE 5VER. THE OTHER THREE TIRES WERE EXAMINED AT A TIRE SHOP AND FOUND TO BE DEFECTIVE ALSO, BROKEN BEADS. SENT BACK TO DYNAMIC FOR INSPECTION, OF COURSE THEY DETERMINED I WAS EITHER OVERLOADED OR THE TIRES WERE OVER OR UNDER INFLATED. I'M VERY CAREFUL REGARDING MY TIRES, I CHECK THEM BEFORE EACH TRIP AND EACH STOP. I MAKE SURE THEY ARE CORRECTLY INFLATED AND I'M NOT OVERLOADED. JUST POORLY MANUFACTURED TIRES AND I WOULD NOT RECOMMEND THEM TO BE PLACED ON ANY RV. SAFETY IS IMPORTANT AND THEY, DYNAMIC TIRE CORP, SHOULD STAND BEHIND THEIR PRODUCT. *TR

NHTSA ID
10548560
Incident
Sep 15, 2013
Mileage
6,500 mi
Body & structure
Filed Aug 7, 2013

TL* THE CONTACT OWNS A 2011 HEARTLAND GRAYSTONE RV. THE CONTACT STATED THAT HE NOTICED A WEAK AREA IN THE FRAME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE WHERE THE DEALER CONFIRMED THAT THE FRAME WAS UNDER A MASSIVE AMOUNT OF STRESS AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 14,000.

NHTSA ID
10534128
Incident
Jul 10, 2013
Mileage
14,000 mi
Tires & wheels
Filed Apr 3, 2013

TIRES BLEW OUT ON 5TH WHEEL AND DESTROYED BOTH SIDES IN THE TIRE AREA, TRIM, FENDERS AND SHEET METAL. ONCE ON OCTOBER 21ST AND ONE ON NOVEMBER 25, 2012. WE HAD DEFECTIVE TIRES. THEY ARE TOMAX TIRES MADE BY DYNAMIC TIRES IN CANADA. ... UPDATED 04/11/13 *BF

NHTSA ID
10508004
Incident
Oct 21, 2012

Compare model years

Complaint and recall counts across every year of this model

Heartland Gray Stone by model year
YearComplaintsRecallsInvestigationsIssue Index
2012010—
2011Viewing320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.