RoadVitals

2013 Heartland Landmark

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 20, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 18, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2013 Heartland Landmark, most frequently naming the suspension category. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V128000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 18, 2014
417 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2013 Bighorn Silverado, 2014 Bighorn and 2013-2014 Cyclone, and Landmark fifth wheel trailers equipped with certain Frigidaire KG-series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013 in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk: If the microwave starts on its own and there are contents inside, a fire could result.
The remedy: Heartland will notify owners and dealers will repair the membrane/keypad component, free of charge. The recall began in May 2014. Owners may contact Heartland at 1-877-262-8032. Heartland's number for this recall is 99-01-17. Note: Until the microwave has been repaired, owners should not store anything in the microwave while it is unattended.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-17View on NHTSA.gov
13V181000

EQUIPMENT

May 7, 2013
890 units potentially affected
The defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
The risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-11View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Sep 20, 2013

AFTER CHECKING TIRES BOTH AXLE SHOCK ABSORBERS ON THE DRIVER SIDE WERE FOUND TO NOT BE ATTACHED TO THE FRAME AND IN USE ONE WAS FREE AND BENT TOWARDS THE TIRE. WE WERE FORTUNATE IN THAT THE BENT SHOCK ABSORBER RESULTING FROM LACK OF RETENTION TO THE VEHICLE FRAME WAS ON THE REAR AXLE AND THE FORWARD MOTION DID NOT CAUSE IT TO DESTROY THE TIRE. THE FRONT AXLE SHOCK ABSORBER WAS ALSO MISSING ITS RETENTION NUT BUT DID NOT BEND . IF THIS HAD HAPPENED THE MOTION WOULD HAVE CAUSED EXPLOSIVE TIRE FAILURE. THIS IS THE LAST IN A SERIES OF QUALITY CONTROL ISSUES FOR THIS VEHICLE. INSPECTION SHOWED THAT THE RETENTION NUTS TO THE FRAME WERE NOT INSTALLED AND THE MOTION OF THE VEHICLES CAUSED IMPACTS OF THE FREE UPPER END OF THE SHOCK ABSORBER WITH THE VEHICLE FRAME. THE BENT END WAS RUBBING ON THE TIRE WALL. PHOTOGRAPHS ARE AVAILABLE. *TR

NHTSA ID
10544662
Incident
Aug 12, 2013
Mileage
4,800 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Landmark by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2014020—
2013Viewing120—
2011120—
2009200—
2008010—
2007010—
2006410—
2005220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.