RoadVitals

2017 Heartland Pioneer

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 5, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 12, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Heartland Pioneer, most frequently naming the suspension category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V525000

ELECTRICAL SYSTEM:WIRING

Jul 12, 2019
5,598 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.
The risk: Overheating of the connection can increase the risk of a fire.
The remedy: Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.47.
Heartland Recreational Vehicles, LLCManufacturer number 99.01.47View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jun 5, 2021

When we got the trailer we started going through tires. We replaced 4 or 5 tires. The RV ran out of the one year warranty. We took the vehicle to an RV dealer and found out the axles were bent. I contacted CampingWorld and they told me to pound sand. IT was not there problem. We had the axles replaced with the manufacturer’s specified axles. We then broke a leaf spring. We took the camper in again, and the axles are BOWED which means there is too much weight on the axles. We had the camper weighed. It weighs 6800 pounds. The axles are rated for 3500 EACH or 7000 pounds. The brochure that comes with the camper says that it weighs 6175. I do not believe that. We do not have a lot in the camper. The camper is rated at 6900 pounds per the manufacturer. WE now have to pay for bigger axles, leaf springs, tires,brakes, etc. This is the second time we have had to do this. Now imagine if you put your clothes in, plus some pots and pans, then load up the fresh water tank which is 41 gallons and have water in the grey and black tanks which are 35 gallons each. You would be way OVER the 7000 pounds on the axles. The 6800 pounds that we weigh is with all the tanks EMPTY. That is a static load. They are putting on axles that are too small for the RV.

NHTSA ID
11419757
Incident
Apr 5, 2021

Compare model years

Complaint and recall counts across every year of this model

Heartland Pioneer by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023020—
2022120—
2021010—
2020120—
2019160—
2018240—
2017Viewing110—
2016100—
2015010—
2014010—
2013010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.