Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2004 Honda CR-V submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The rear trailing arm broke loose from the frame causing the wheel to twist back into the wheel well. It is now at my garage and could be inspected. This happened at about 45 miles per hour causing me to take evasive action so as not to cause an accident. There was no warning lamps affiliated with the suspension system.
The rear trailing arm became detached from the unibody due to rust/rot. This caused the rear tire to shoot sideways and backwards causing the vehicle to no longer be drivable. The vehicle has spent its life in Wisconsin, New York, and Vermont. As it happened on the road close to my house it was not assessed by any service center, but it is very obvious what happened. I pulled the vehicle back to my house myself. I can provide pictures as proof and I still have the vehicle in my possession (it has obviously been taken off the road). My problem is exactly what is described in the most recent Honda CRV recall NHTSA#23V228 or Honda #XDZ. Since my CRV is a 2004 it apparently does not qualify for the above recall... but it very obviously is the same thing and really should be covered by Honda. If they issue a recall on a certain year range but that same issue happens on a different year are we just supposed to sit back and say "oh well"? My family could have been very hurt if that component broke while the vehicle was on the highway. There has to be someone who can help with this. All that I've gotten from Honda is "your vin doesn't match the recall". I realize this... but the SAME EXACT ISSUE happened to my 2004 CRV. Now I have a vehicle that should be worth $4,000+ worth absolutely nothing unless I scrap it out... This is a known design flaw
MY NAME IS [XXX] PHONE NUMBER [XXX] [XXX] THEN NUMBER TO MY VEHICLE ALSO ADDRESS ON THE VIN NUMBER [XXX] ID NUMBER [XXX] ISSUED STATE OF CALIFORNIA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
RIGHT FRONT LOWER CONTROL ARM SEPARATION. HAPPENED DURING LOW SPEED OPERATION. I AM THE REPAIR TECHNICIAN WHO DID THE REPAIR. I AM SUBMITTING THIS ON BEHALF OF THE OWNER AND BECAUSE OF MY OWN CONCERN. RESEARCHING THE INTERNET, ANOTHER OWNER OF A 2004 CR-V EXPERIENCED THE SAME ISSUE. THIS ISSUE MAY BE RELATED TO THE FOLLOWING: NHTSA CAMPAIGN NUMBER: 12V124000. THE ISSUE MAY INVOLVE EARLIER MODELS. I HAVE THE DEFECTIVE ITEM AVAILABLE FOR INSPECTION.
DURING TEST DRIVE THE VEHICLE STALLED UPON BRAKING. THUS LEADING TO 3RD PARTY INSPECTION REQUEST. UPON RECEIPT OF PHOTOS AND ESTIMATE FOR SAFETY REPAIRS NOTICE A COUNTER OFFER WAS SENT TO THE DEALER TO WHICH THEY DECLINED TO REPAIR OR REDUCE THE VEHICLE. I HAVE CONCERN THAT THE VEHICLE WILL RETURN TO THE LOT AND AN UNKNOWING BUYER WILL BE AT RISK.
TL* THE CONTACT OWNS A 2004 HONDA CR-V. WHILE DRIVING 15 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE CHASSIS BOTTOM WAS FRACTURED DUE TO A MISSING PART THAT COVERED THE CHASSIS AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,357.
ON 5/24/2011, AS I WAS DRIVING ON A CITY STREET, MY 2004 HONDA MODEL CR-V EX-L, WITH A LOUD NOISE CAME TO AN ABRUPT STOP. I LATER LEARNED THAT THE LOWER CONTROL ARM OF THE RIGHT PASSENGER SIDE HAD BROKEN OFF AND CAUSED THE FRONT RIGHT AXLE TO SNAP OFF AND THE TIRE BECAME DETACHED FROM THE BODY OF THE CAR. THE INSURANCE COMPANY GEICO, HAD THE ADJUSTER LOOKING AT THE CAR, ON 5/25/2011 AND HE DETERMINED THERE HAD BEEN NO COLLISION, NO UNRELATED DAMAGE TO CAUSE THIS SERIOUS PROBLEM. THE CR-V WAS TOWED TO THE SAME DEALERSHIP WHERE I HAVE HAD THE CAR SERVICED , I HAVE ALL MY RECORDS. IN 2010, I WENT TO FIRESTONE TO HAVE AN OIL CHANGE, ALL OTHER SERVICES WERE DONE AT HONDA. THE HONDA INSPECTOR LOOKED AT THE CAR AND DETERMINED THERE WAS NO DEFECT, THE CAR WAS OLD AND THIS WAS THE RESULT FOR SUCH DAMAGE TO THE CAR. I REPORTED MY COMPLAINT TO HONDA, COMPLAINT # [XXX]. NOW I HAVE TO PAY A GOOD DEAL OF THE REPAIRS MYSELF, SINCE MY EXTENDED WARRANTY HAD EXPIRED. MY INSURANCE COMPANY WILL COVER THE AXLE AND THE LABOR COSTS. EVERY HONDA REPRESENTATIVE, I SPOKE TO, TELLS ME THAT THE CAR IS OLD, AND THIS SORT OF DAMAGE IS TO BE EXPECTED. AT THE TIME THAT THE HONDA INSPECTOR, SAW THE CAR, HE ASKED ME IF ANYONE ELSE HAD WORKED ON THE CAR, I SAID NO BECAUSE, I HAD ALWAYS USED THE HONDA DEALERSHIP SERVICE DEPARTMENT TO SERVICE MY CAR; LATER ON, I FOUND THAT IN JULY 2010, I DID HAVE AN OIL CHANGE AT A FIRESTONE SERVICE CENTER FOR AN OIL CHANGE. I AM VERY CONCERNED ABOUT DRIVING THIS VEHICLE AGAIN, AND THE FACT THAT ALL THE HONDA REPRESENTATIVES TELL ME THAT MY CAR IS OLD, AND IT IS TO BE EXPECTED. THE CAR HAD AT THE TIME OF THE INCIDENT A TOTAL OF 62,342. MILES ON IT. I SHOULD ALSO REPORT THAT THIS VEHICLE HAD TO HAVE 4 SETS OF TIRES CHANGED FROM DATE OF PURCHASE TO 2009. AGAIN, THE HONDA SERVICE REPRESENTATIVE AT THE SAME LOCATION, TOLD ME THAT SUV'S REQUIRE FREQUENT TIRE CHANGES. THE MASTER CYLINDER OF THIS CAR HAS ALSO HAD TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
2004 HONDA CR-V, PROBLEM STARTED AROUND 21,500 MILES. I HAVE A CLUNKING SOUND WHEN GOING OVER BUMPS OR RUTS IN THE ROAD. MORE SO IF RIGHT FRONT WHEEL HITS A LOWER PART OF THE ROAD. SOUNDS AS IF SOMETHING IS LOOSE. STILL UNDER WARRANTY. TAKEN TO DEALER TWICE. THEY REPLACED STRUT AND SECOND TIME MOVED THE ENGINE MOUNT OVER. IT DID NOT HELP. SOUNDS AS THOUGH METAL CLUNKING AGAINST METAL. WILL TAKE TO ANOTHER DEALER TO SEE IF THEY CAN FIND THE PROBLEM. *JB
DT: THE CONSUMER OWNS A 2004 HONDA CRV. HE ASLO OWNED A 2003 HONDA CRV. THE 2003 AND 2004 HONDA CRV IS THE ONE HE HAD THE PROBLEM WITH. CONSUMER STATED THAT THE VEHICLE VIBRATED SO BAD AT 50 MPH HE COULD NOT DRIVE THE VEHICLE. THE VEHICLE WAS TURNED IN ON A LEMON LAW. THE HONDA DEALER SERVICE REPRESENTATIVE SAID THAT THEY HAD SEVERAL VEHICLES TURNED IN FOR THIS PROBLEM. *TT *JB
WHEN DRIVING THE VEHICLE OVER SPEED BUMPS, POT HOLE OR DIRT ROADS A CLANKING/POPPING NOISE WAS HEARD. VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS. THE FIRST DEALER REPLACED THE FRONT STRUTS, REATTACHED THE FRONT BUMPER, RETIGHTENED THE ENGINE MOUNTS AND OTHER BOLTS. HOWEVER, PROBLEM RECURRED. CURRENTLY, VEHICLE IS AT THE SECOND DEALER BEING INSPECTED/REPAIRED.*AK THE CONSUMER STATED THAT THE PROBLEM WAS IN THE PASSENGER SIDE OF THE FRONT END. *TC
RECENLY WHILE ON VACATION I PICKED UP A NEWS PAPER THE UNION TIMES SATURDAY JULY 10 2004. THE ARTICLE WAS IN THE B SECTION ABOUT A HONDA CRV CATCHING FIRE AFTER ITS FIRST OIL CHANGE. THE BLAME WAS PLACED ON THE DEALER?*AK HERES THE PROBLEM. HONDA RECENTLY SWITCHED TO 0W-20W OIL FOR THE 2003 AND 2004 HONDA`S. NOT MORE THAN THE VICOSITY OF COOKING OIL. WE ALL KNOW WHAT CAN HAPPEN WHEN COOKING OIL IS HOT? NOW HERE THE GOOD PART. WHEN THE OIL IS CHNAGE IN THE NEW BODY HONDA CRV THE OIL DRAINS DOWN ACROSS THE RIGHT SIDE SUB FRAME AND BEING THIS OIL VISCOSITY IS VERY ADHESIVE IT RUN DIRECTLY INTO THE RETANGLE HOLE ON THE SIDE OF THE FRAME. THEN WHEN THE VEHICLE LEAVES THE DEALER THE AIR TRAVELING UNDER THE VEHICLE CREATE A SPRAY NOZZLE DIRECTLY AT THE EXHAUST. IF THE PERSON HAS JUST COME IN FROM A LONG DRIVE THE EXHAUST WILL NEVER COOL DOWN ENOUGH BECAUSE OF HONDA REQUIRMENT FOR THE DEALERSHIP TO HAVE HONDA`S NEW "EXPRESS CHANGE " IN PLACE. IT LEAVES THE DEALERSHIP ALREADY HOT AND THE FIRE OCCURS. YOU MAY HAVE GUESSED YES I WORK FOR A DEALERSHIP. WE NOW USE A RUBBER STOPPER TO PLUG THE FRAME AND FILL IN THAT TROUBLESOME RECTANCLE HOLE WITH SILICONE PREVENTING OIL FROM ENTERING THE FRAME. WE KEEP WATER IN REFILLABLE SPAYERS TO EXTINGUSH FLAME BURST IF THEY OCCUR WHILE CHANGING OIL.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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