2026 Honda Prologue

hvac system in car blew up. car turned into flames.

NHTSA ID

11772338

Incident

Jun 18, 2025

When using my HondaLink app, the connection to the vehicle often fails to establish. It reports unknown errors and fails to execute any command, such as unlocking the doors, starting the climate control to preheat the cabin, or starting, monitoring, or stopping the charging cycle. It is so frustrating that I often just give up and walk to the car to physically execute the command the HondaLink app failed to send. Further, the vehicle information is often out of sync, reporting the wrong state of charge, the time it would take to complete a charge cycle, and other details. If I cannot rely on the information the app provides, I feel unsafe. Is the tire pressure correct? Is the app reporting the correct reading of the TPM, or some outdated data? Is the state of charge accurate, or will I be left stranded because of the app's miscalculation? This issue has not been verified by a dealership, and I have not submitted a report to the manufacturer. I used HondaLink on previous Honda vehicles I owned (this is my 7th Honda vehicle), but this is the first time the HondaLink app has misbehaved in such a glaringly obvious way.

NHTSA ID

11770751

Incident

Oct 1, 2026

My car will flash “brake system failure” and “one pedal driving” at least every two days. It’s very hard to stop the car when this message pops up. It’ll roll pretty fast, in order to stop it I have to slam on the brake pedal and push it to the floor. Turning it off restarts the system but it’s not a fix. the car has gone to Honda but they can’t recreate the issue. As of this moment, it’s a month old with 1,000 miles, and the car we transport our family in. Having brake failure this early is very concerning

NHTSA ID

11770184

Incident

Oct 7, 2026

I purchased a new Honda EV earlier this month, but after several weeks, the HondaLink App is still not working properly. I have contacted both OnStar and North Honda multiple times. Both have said they completed the required work, but the issue remains unresolved. I also have to follow up every few days instead of receiving proactive updates. HondaLink is very important for EV owners, including vehicle status, location, remote charging, remote climate control, and EV programs such as National Grid home-charging incentives. At this point, I still do not know when this issue will be resolved. If I had known about this issue before purchasing the vehicle, I believe it would have been treated as a priority and resolved much faster. Unfortunately, the current after-sales service has not met the level of service I experienced during the sales process. I am very disappointed and would appreciate a clear status update and a specific timeline for resolution.

NHTSA ID

11767239

Incident

Sep 2, 2026

Backing out of parking space when reverse auto braking suddenly deployed with an extremely harsh jolt wirh a whiplash effect. A person was in the distance approx 40 feet behind not close enough to deploy.

NHTSA ID

11765525

Incident

Sep 19, 2026

The backup camera is useless at night. I think maybe it’s a defective camera but Honda says it’s fine.

NHTSA ID

11762296

Incident

Sep 4, 2026

On August 23, 2026, I was backing my 2026 Honda Prologue Touring out of a parking space at a Costco parking lot in Cedar Park. I was reversing very slowly, at below walking speed, and repeatedly applying light brake pressure because of interruptions and pedestrian traffic in the lot. While reversing in this manner, the vehicle abruptly and forcefully applied the brakes on its own. The braking was violent enough that I initially believed I had struck an object. There was no vehicle, pedestrian, cart, or obstacle behind me, and no vehicle was crossing behind me from either direction. Conditions were daylight, warm and dry. The electric parking brake did not engage, and no warning message or fault light appeared before, during, or after the event. The vehicle operated normally afterward. An unexpected hard stop while reversing risks injury to occupants and creates a risk of being struck by a following or crossing vehicle. This is one of two uncommanded braking events on this vehicle; I am filing a separate complaint regarding a forward automatic braking event. Mileage at time of incident: approximately 1,600. The vehicle has no open recalls and has not yet been inspected by a dealer.

NHTSA ID

11759655

Incident

Aug 23, 2026

In approximately early August 2026 (exact date not recorded), while driving my 2026 Honda Prologue Touring at approximately 20–30 mph on a surface street, the vehicle's forward automatic braking system activated without warning and braked hard to a near stop. There was no vehicle, pedestrian, bicyclist, or obstacle in front of me. I was approaching a pedestrian crossing that was empty at the time. Conditions were daylight and warm, dry weather. The deceleration was violent enough that I was thrown forward against the seat belt. My foot was resting lightly on the brake pedal as I approached the crossing, but I did not brake hard — the sudden, forceful braking was initiated by the vehicle, not by me. The vehicle did not come to a complete stop and the electric parking brake did not engage. No warning message or fault light appeared before, during, or after the event, and the vehicle continued to operate normally afterward. This behavior creates a serious risk of a rear-end collision. The vehicle had fewer than 1,000 miles at the time of the incident. It has no open recalls, and the dealer has not yet inspected it.

NHTSA ID

11759649

Incident

Aug 1, 2026

Owner Notification Letter - The cabin may not be effectively cooled by the HVAC blower motor when the key fob is used to remotely lower the windows.

Service Bulletin - The cabin may not be effectively cooled by the HVAC blower motor when the key fob is used to remotely lower the windows.

Dealer Message - Due to software programming issues, the cabin may not be effectively cooled by the HVAC blower motor when the key fob is used to remotely lower the windows.

Service Bulletin - The cabin may not be effectively cooled by the HVAC blower motor when the key fob is used to remotely lower the windows.

Dealer Message -American Honda is requesting parts in support of a quality investigation related to Rear View Camera part number 86583111. All dealers that have inventory of Rear View Camera part number 86583111 are asked to inspect current inventory and return parts meeting the described return criteria to American Honda.

Tech Line Summary - Customers may complain of a clicking or ratcheting type noise when turning.