RoadVitals

2020 Horton Type I

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 12, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Dec 1, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Horton Type I, most frequently naming the body & structure category. 3 safety recalls have been issued covering this model year; and 25 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V745000

ELECTRICAL SYSTEM

Dec 1, 2020
251 units potentially affected
The defect: Halcore Group, Inc. (Halcore) is recalling certain 2020 Horton Emergency Vehicles Type I and III and ambulances equipped with Weldon i4G Vivtech Displays. The processor that runs the display may stop functioning without warning, causing items operated through the control panel to not function.
The risk: If the control panel stops functioning, a delay in emergency services may occur, increasing the risk of injury.
The remedy: Halcore will notify owners, and dealers will inspect and repair the i4G Vivtech rear and/or front display within the serial number range, free of charge. The recall began December 8, 2020. Owners may contact Halcore customer service at 1-800-447-0343.
Halcore Group, Inc.View on NHTSA.gov
20V291000

SERVICE BRAKES; SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS; SUSPENSION:REAR

May 20, 2020
17 units potentially affected
The defect: Halcore Group, Inc. (Halcore) is recalling certain 2018-2020 Horton Emergency Vehicles (HEV) Type I & Type III ambulances built on a Ram 4500 or 5500 chassis and equipped with Compressible Liquid Adaptive Suspension Systems (C.L.A.S.S.), part numbers DS135RS3A, DS135RS3AF, DS135RS3-DM. The rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes. The affected system component is the rear brake caliper flexible line which may be causing brake caliper to wear due to contact suspension components.
The risk: A worn rear brake caliper flexible line may cause brake fluid leakage which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
The remedy: Halcore will notify owners, and dealers will inspect the rear brake caliper flexible lines for wear and install a kit to modify the rear brake caliper flexible line mounting, and if necessary, a kit to replace worn brake lines, free of charge. This recall began June 5, 2020. Owners may contact Halcore customer service at 1-800-447-0343.
Halcore Group, Inc.View on NHTSA.gov
19V608000

AIR BAGS

Aug 19, 2019
80 units potentially affected
The defect: Halcore Group, Inc. (Halcore) is recalling certain 2018-2020 Horton Type I and Type III Emergency vehicles. Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and not inflate.
The risk: In the event of a crash, if the cushions do not inflate properly, they may not provide the intended protection to the occupant, increasing the risk of injury.
The remedy: Halcore will notify owners and dealers will install replacement air bags when they become available, free of charge. Halcore issued owners an interim notification on September 6, 2019. The recall began September 20, 2019. Owners may contact Halcore customer service at 1-800-447-0343.
Halcore Group, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Apr 12, 2021

TL* THE CONTACT OWNS A 2020 HORTON AMBULANCE N/A. THE CONTACT STATED THE CUT WASHER WAS LOSING UNDER THE MAIN FRAME RAIL.THE CONTACT STATED HE WAS CAUSING THE WASHER TO BE LOOSE/MOVE AND NOT STABLE. THE CONTACT CALLED LOCAL DEALER FESCO EMERGENCY SALES (7010 TROY HILL DR, ELKRIDGE, MD 21075: (410) 379-5353) AND STATED NO FAILURE ON THE AMBULANCE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. ## VIN PASSED ## HORTON AMBULANCE 2020 ##*DT

NHTSA ID
11407583
Incident
Mar 29, 2021
Mileage
6,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

HSB020521

ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE; EQUIPMENT

Code of Federal Regulations Title 49 Part 579.5 Notices, Bulletins, customer satisfaction campaigns, and other communications January 2021.

Recall 20V745

ELECTRICAL SYSTEM

Notifies Dealers and customers of upcoming recall on IDEX control displays

HSB103120

EQUIPMENT

Code of Federal Regulations Title 49 Part 579.5 Notices, Bulletins, Customer satisfaction campaigns, and other communications October 2020

HSB2020-09.25

ELECTRICAL SYSTEM; EQUIPMENT; SEAT BELTS

Sales Bulletin - Dealer order entry training notice, IMMI seat belt lock up repair video link, Cares act update, Factory COVID visitation policy, Intelliplex electrical system discontinuation notice, Small Line-X sprayer notice, International CV 2021 information link, NHTSA Safer Car App notice, previous week review, Chassis and vehicle availability update.

HSB2020-09.02

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Sales Bulletin - 2021 F-Series order guide released, Grove City Hotel break in notice, Cares Act notice, Ambulance Crash Testing link, HEPA filter availability update, Ohio Temporary tag notice, Dealer portal training material notice, Chassis/Vehicle availability notice

HSB2020-08.23

EQUIPMENT

Sales Bulletin - Cares Act letter update link, Ambulance crash testing link, HEPA filter shortage notice, Ohio temporary vehicle tag procedure update, Stock Unit availability update, Dealer portal training update notice, OEM Chassis availability notice

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Horton Type I by model year
YearComplaintsRecallsInvestigationsIssue Index
2020Viewing130—
2019050—
2018060—
2017030—
2016020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.