2007 Hyundai Entourage Driver assistance Problems

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.

NHTSA ID

11174674

Incident

Jan 2, 2009

Mileage

35,000 mi

WHILE DRIVING TO WORK YESTERDAY MORNING, I WAS TURNING OFF A SIDE ROAD ONTO A MAIN ROAD. AS SOON AS I TURNED ON TO THE MAIN ROAD THE VAN SOUNDED LIKE MAYBE IT HAD A FLAT, IT DID NOT. BOTH ESC LIGHTS CAME ON AND STAYED ON. THE STEERING AND BRAKING WAS ERRATIC AND THERE WAS NO PICK UP. I COULD NOT GET THE WHEELS TO TURN THE SAME DIRECTION AS THE STEERING WHEEL FOR A SHORT PERIOD OF TIME MOVING INTO ON COMING TRAFFIC. LUCKILY I WAS ABLE TO GET SHORT PERIOD OF CONTROL, ENOUGH TO BARLEY TURN INTO A PARKING LOT. I AM SO FORTUNATE THIS DIDN'T HAPPEN ON THE HIGHWAY AT 55MPH OR COULD HAVE BEEN HORRIFIC. I DID CALL HYUNDAI AND THERE ARE SEVERAL RECALLS FOR THE VAN INCLUDING THE FRONT CONTROL ARMS. I ASKED IF THEY CAN TOW TO THE NEAREST DEALER CONSIDERING I JUST AVOIDED AN ACCIDENT AND HAD NO CONTROL. HYUNDAI WILL NOT TOW TO THE DEALER. THEY DID OFFER TO REIMBURSE ME IF I TOW IT, BUT THAT DOES NOT HELP ME CURRENTLY. THIS IS A VERY SERIOUS SITUATION AND NEEDS TO BE RECTIFIED BY HYUNDAI BEFORE A DRIVER IS NOT ABLE TO AVOID AN ACCIDENT DUE TO HAVING NO PICK UP OR CONTROL OF THE STEERING.

NHTSA ID

11174492

Incident

Feb 4, 2019

Mileage

193,000 mi

WHEN APPROACHING CROSS TRAFFIC ON A BUSY STATE HIGHWAY FROM A BUSINESS PARKING LOT AT LOW SPEED, MY 2007 HYUNDAI ENTOURAGE EXPERIENCED A SUDDEN UNINTENTIONAL ACCELERATION (SUA) AND WAS UNABLE TO BE STOPPED ON DRY PAVEMENT. EVEN THOUGH THE FOOT BRAKE WAS DEPRESSED WITH AS MUCH FORCE AS POSSIBLE, THE VEHICLE WAS SLOWED BUT STILL UNCONTROLLABLY MOVED INTO CROSS TRAFFIC WITHOUT MY OPPORTUNITY TO STOP AND PREPARE FOR CLEAR AND SAFE ENTRY ONTO THE HIGHWAY. THE ONCOMING DRIVER FROM THE LEFT, ALTHOUGH NOT ABLE TO STOP WHILE SOUNDING HIS HORN, SWERVED TO THE LEFT AHEAD OF MY VEHICLE THEREBY AVOIDING A BROAD-SIDE COLLISION WITH MY VEHICLE. SPEED LIMIT ON THIS STRAIGHT SECTION OF ROAD WAS 45 MPH AND MY CAR WAS STILL MOVING STRAIGHT AHEAD AT A 'WALKING PACE' BUT STILL UNSTOPPABLE. MY CAR NARROWLY MISSED COLLIDING WITH THE VEHICLE THAT WAS PASSING IN FRONT OF ME TO AVOID THE BROAD-SIDE COLLISION. AFTER THE CAR PASSED IN FRONT OF MY VEHICLE, I HAD MAYBE 12 FEET UNTIL HITTING THE GUARD RAIL UNLESS I TURNED SHARPLY LEFT WHICH I DID. ONCE HEADING LEFT ON THE HIGHWAY IN THE PROPER LANE, THE SUA ENDED ON IT OWN. THE ENTIRE EVENT WAS OVER IN JUST SECONDS. FORTUNATELY THERE WERE NO COLLISIONS AND NO INJURIES. NEVERTHELESS, THIS SUA REPRESENT A DANGEROUS SAFETY CONCERN WHICH WAS REPORTED TO HYUNDAI USA.

NHTSA ID

11149484

Incident

Nov 2, 2018

Mileage

134,100 mi

I WAS DRIVING THE SPEED LIMIT WHEN ALL OF SUDDEN MY HOOD FLEW UP, SMASHED MY WINDSHIELD, THANK GOD I WAS ABLE TO PULL OVER AND NO ONE WAS HURT BUT, MY HOOD WAS CRUNCHED AND MY WINDSHIELD SHATTERED, SET UP AN APPT. WITH HYUNDAI DEALERSHIP AS THEY TOLD ME THE LATCH FOR HOOD HAD BEEN RECALLED. ON MY WAY HOME STOPPED FOR GAS, PULLED IN BEHIND A MAN WITH HIS YOUNG CHILD IN A CAR SEAT WHEN THE VAN JUST STARTED TO ACCELERATE, I COULDN'T STOP, EVEN HOLDING BOTH FEET ON THE BRAKE PEDDLE, MY HUSBAND REACHED OVER AND TURNED THE VAN OFF. WE SLAMMED INTO THE BACK OF THE CAR WITH THE BABY IN IT, AGAIN, THANK GOD NO ONE WAS HURT BUT HAD THESE BEEN DIFFERENT CIRCUMSTANCES WHO KNOWS WHAT WOULD HAVE HAPPENED. HAVE NO IDEA WHAT CAUSED THE VAN TO ACCELERATE, AND AM REALLY AFRAID OF DRIVING NOW. *TR

NHTSA ID

10948921

Incident

Feb 1, 2017

Mileage

161,000 mi

CONTROL ARMS ROTTED OUT AND WHILE I WAS DRIVING. I WAS DOING 25 ON A SIDE ROAD WHEN THE VEHICLE STARTED TO SLIDE AND WAS UNSTOPPABLE. I HAD TO PUT THE VEHICLE INTO PARK WHILE IT WAS STILL MOVING TO GET IT TO STOP. WHEN THE TOW TRUCK DRIVER AND POLICE ARRIVED THEY SAID THE CONTROL ARMS ROTTED OUT AND SNAPPED. HAD I MADE THE LEFT TO GO DOWN THE HILL THEY SAID I WOULD HAVE ENDED UP IN SOMEONE'S HOUSE. THE CAR SEAT DRIVER SIDE MOUNTS ARE SNAPPED AS WELL. *TR

NHTSA ID

10920059

Incident

Oct 28, 2016

Mileage

122,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE THE DRIVER ATTEMPTED TO PARK WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED CAUSING THE CONTACT TO CRASH INTO THE RESIDENCE. A POLICE REPORT WAS NOT FILED. THE DRIVER AND A PASSENGER SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ID

10667128

Incident

Dec 12, 2014

Mileage

46,000 mi

AS I WAS PULLING OUT OF A PARKING LOT, THE ESC LIGHT CAME ON STEADY AND THERE WAS NO POWER/PICKUP WHEN DEPRESSING THE ACCELERATOR. TOP SPEED MAY HAVE BEEN 10MPH. I WAS ABLE TO GET THE CAR OFF THE ROAD WITHOUT INCIDENT AS IT WAS EARLY IN THE MORNING. THIS IS A KNOWN PROBLEM THAT PRESENTS A SAFETY ISSUE BUT HAS NOT BEEN RECALLED (SEE HYUNDAI TECHNICAL SERVICE BULLETIN 10-FL-010 FOR SPECIFICS). A LOSS OF ABILITY TO ACCELERATE WHEN TRYING TO JOIN TRAFFIC COULD INCREASE THE CHANCE OF AN ACCIDENT AND SHOULD BE A GENERAL RECALL FOR REPLACEMENT AT HYUNDAI EXPENSE. *TR

NHTSA ID

10559302

Incident

Jan 6, 2014

Mileage

177,800 mi

IN VERY COOL WEATHER (30 DEGREES OR LOWER ) SLIDING DOORS FREEZE SHUT, CAN T OPEN FROM OUT SIDE OR INSIDE THIS HAS HAPPENED BEFORE 2/2011 SOME PART WAS REPLACE IA WAS OK UNTIL NOW. IS THIS A SAFETY ISSUE ? I FEEL THAT IT MAYBE WHAT HAPPENS IF SOMEONE HAS TO EXIT FAST ? *TR

NHTSA ID

10553572

Incident

Nov 20, 2013

Mileage

81,000 mi

THE BRAKE LIGHTS OF MY 2007 HYUNDAI ENTOURAGE DO NOT ILLUMINATE WHEN THE BRAKE PEDAL IS DEPRESSED. ALSO THE ELECTRONIC STABILITY CONTROL (ESC) LIGHT WON'T GO OFF, AND THE CRUISE CONTROL WILL NOT ENGAGE. CONTACTED HYUNDAI CUSTOMER ASSISTANCE, LITTLE TO NO HELP. THEY CONFIRMED THE ONLINE ALLDATA REPAIR NOTICE THAT SAID THERE IS A RECALL FOR THIS VEHICLE WITH THE EXACT PROBLEMS. HOWEVER, THEY COULDN'T TELL ME IF REPAIR WAS COVERED UNDER RECALL. THEY SUGGESTED I CONTACT LOCAL DEALER AND HAVE CAR DIAGNOSED AT MY COST. *TR

NHTSA ID

10537475

Incident

Jul 2, 2013

NOTICED CRUISE CONTROL WAS NOT ACTIVATING AND THEN NOT DEACTIVATING WHEN MANUALLY BRAKING. UPON ARRIVAL AT DESTINATION, WHEN ENGINE WAS TURNED OFF, BRAKE LIGHTS ARE REMAINING ON AND DRAINING THE BATTERY. UNABLE TO GET THE LIGHTS TO TURN OFF. BEEN HAVING INTERMITTENT OCCURRENCES OF ESC INDICATOR GOING ON AT INAPPROPRIATE TIMES AND REMAINING ON. DURING THOSE TIMES, VEHICLE FEELS AS IF BRAKES ARE BEING APPLIED EVEN WHILE I AM ATTEMPTING TO ACCELERATE ON A STRAIGHTAWAY. VEHICLE SEEMS TO BE SO SLOW AS IF BRAKES ARE ENGAGED. FOUND THAT STOPPING THE VEHICLE AND TURNING OFF THE IGNITION COMPLETELY WILL SOMETIMES RESET THE CAR. HYUNDAI CUSTOMER CARE WAS AWFUL!!!! SAID THE STOPLAMPSWITCH ON MY VEHICLE HAS ALREADY BEEN REPLACED THROUGH A PREVIOUS RECALL SO THEY CANNOT REPLACE IT AGAIN EVEN THOUGH THE EXACT SAME PROBLEM IS STILL OCCURRING AGAIN. THEY WANT ME TO TAKE IT TO THE DEALER AND PAY FOR THE DIAGNOSIS AND REPLACEMENT OF THE SAME PART AND PROBLEM! I'VE DONE THAT TWICE BEFORE (PAID FOR DIAGNOSIS OF FAULTY SLIDING DOORS WHICH IS WHY I CAME IN TO BEGIN WITH) ONLY TO BE TOLD THE ERRATIC AUTOMATIC SLIDING SIDE DOORS WILL COST ME $600 EACH TO BE FIXED. UNACCEPTABLE CUSTOMER SERVICE. DOORS SHOULD OPEN AND CLOSE BUT WE HAVE HAD TO LIVE WITH NON-WORKING DOORS FOR OVER 5 YEARS BECAUSE HYUNDAI WOULD NOT FIX THEM FOR FREE AS THAT WAS NOT A RECALL ISSUE FOR THEM. SHAMEFUL SERVICE. *TR

NHTSA ID

10522709

Incident

Jul 1, 2013

Mileage

132,500 mi

DRIVING HOME LAST NIGHT MY ESC OFF/ON LIGHT CAME ON. I DIDN'T KNOW WHAT THIS MEANT, BUT KEPT DRIVING. UPON ARRIVAL AT HOME MY BRAKE LIGHTS WOULD NOT COME OFF. THE ONLY THING THAT WOULD MAKE THEM GO OFF IS DISCONNECTING THE BATTERY CABLE. UPON FURTHER TEST THE BRAKE LIGHTS STAY ON WHILE DRIVING AS WELL SO THE INDIVIDUAL BEHIND ME WOULD NOT BE ABLE TO TELL WHETHER OR NOT I WAS ABOUT TO STOP. I CALLED THE DEALER AND THE 800 NUMBER IN REGARDS TO A RECALL THAT I SAW ON THE NHTSA WEBSITE THAT MAY BE RELATED TO THE ISSUE AND THEY SAY MY VEHICLE IS NOT IMPACTED BY THIS RECALL AND THAT I NEED TO TAKE IT IN TO THE DEALER. THE ISSUE SEEMS AMAZINGLY SIMILAR TO THE 2009 RECALL. *TR

NHTSA ID

10514902

Incident

Jun 2, 2013

Mileage

99,500 mi

I WAS STOPPED BEHIND A VEHICLE TURNING LEFT, AND A LINE OF CARS CAME THROUGH THE INTERSECTION BEHIND ME. THE CAR DIRECTLY BEHIND ME WAS UNAWARE THAT I WAS STOPPED BECAUSE APPARENTLY MY BRAKE LIGHTS WERE NOT ON AND THE DRIVER HAD TO SWERVE QUICKLY INTO THE LANE OF ONCOMING TRAFFIC; THE CAR BEHIND HIM SWERVED INTO THE RIGHT BREAKDOWN LANE. WE ARE FORTUNATE WE WERE NOT HIT AND THAT NO ONE ELSE WAS HIT. ASSUMING THE FAULT WAS WITH THE OTHER DRIVER, I CONTINUED DRIVING OUR ENTOURAGE UNAWARE OF THE ONGOING PROBLEM, ONLY TO DISCOVER ON THE HIGHWAY LAST NIGHT AFTER DARK THAT THE BRAKE LIGHTS WERE NOT WORKING. I HAD BEEN DRIVING THE VEHICLE FOR CLOSE TO A MONTH THIS WAY--THE ESC LIGHT HAS ALSO BEEN ON THAT LONG--NOT REALIZING THAT THE PROBLEM WAS ALSO AFFECTING THE BRAKE LIGHTS. THERE WAS A SAFETY RECALL ISSUED FOR THIS PROBLEM IN 2009. THOUGH EVERY WEBSITE I'VE CONSULTED INCLUDES THE ENTOURAGE IN THE RECALL CAMPAIGN, HYUNDAI MAINTAINS THAT IT IS NOT INCLUDED. IT BEFUDDLES ME THAT A KNOWN SAFETY ISSUE THAT IS AFFECTING THE 07 ENTOURAGE IS BEING COMPLETELY IGNORED BY HYUNDAI CUSTOMER SERVICE. THE SAFETY ISSUE IS PARTICULARLY TROUBLING BECAUSE OWNERS WILL NOT KNOW THAT THEIR BRAKE LIGHTS ARE FAILING TO ENGAGE, UNLESS AN ACCIDENT OR NEAR ACCIDENT OCCURS. EVEN THEN, (LIKE OUR FAMILY) THEY MAY NOT REALIZE THE PROBLEM. UNLESS A RECALL IS ISSUED/HONORED, THE ONLY WAY TO DISCOVER THE PROBLEM IS TO HAVE IT WHILE OPERATING THE CAR. IN OUR CASE, MY CHILDREN RIDE EVERYWHERE WITH ME IN THE ENTOURAGE. I SPOKE WITH CUSTOMER SERVICE TWICE, AND GOT NOWHERE. I WILL NOT BE PURCHASING ANOTHER HYUNDAI IN THE FUTURE. *TR

NHTSA ID

10513952

Incident

May 16, 2013

Mileage

85,000 mi

ON A NIGHT GOING HOME FROM WORK, WHEN IT HAVE SLEETED A CO-WORKER WAS FOLLOWING ME AND NOTICED I HAD NO BRAKE LIGHTS AND THEN MY ESC LIGHT WOULD GO ON AND OFF AND I DIDN'T REALIZE IT WAS A HUGE PROBLEM UNTIL THE BRAKE LIGHTS STOPPED WORKING AGAIN I HAD MY CAR TESTED AND IT COME BACK AS A BRAKE LIGHT SWITCH MALFUNCTION AND WHEN I WAS SEARCHING TO FIND OUT ABOUT THE PART I NOTICED HYUNDAI HAD A RECALL ON THAT PART BUT BECAUSE THE RECALL HAS BEEN CLOSED THEY WILL NOT REPLACE IT ON MY VAN FOR ME AND I DID NOT OWN THE VAN UNTIL 2011 SO I HAD NO IDEA ABOUT THE RECALL AND THE DEALER ALSO NEVER MENTIONED ANYTHING, I AM UPSET THAT A RECALL CAN CLOSE I BELIEVE THEY MANUFACTURE SHOULD MAKE SURE ALL OF THERE VEHICLES HAVE BEEN FIXED SO NOW BEFORE I HAVE A ACCIDENT FOR HAVING NO BRAKES LIGHTS I HAVE TO FIGURE OUT HOW TO REPLACE THIS SWITCH.. *TR

NHTSA ID

10510911

Incident

Apr 4, 2013

Mileage

68,281 mi

I HAVE BEEN EXPERIENCING SEVERAL ELECTRICAL ISSUES WITH THE VAN. THE VAN HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR MOTOR ISSUES WITH THE SLIDING SIDE DOORS. ABOUT 5 MONTHS AFTER PURCHASING THE VAN WE HAD ISSUES WITH THE SIDE DOORS POPPING OPEN WHILE DRIVING 70MPH DOWN THE EXPRESSWAY. THIS WAS AN ONGOING PROBLEM. WAS TOLD BY THE DEALERSHIP THAT THE ISSUE WAS FIXED. UPON THE LAST VISIT TO THE DEALERSHIP FOR A SLIDING SIDE DOOR THAT DOES NOT FUNCTION PROPERLY I WAS TOLD THAT THE MOTOR NEEDS TO BE REPLACED DESPITE THE SEVERAL COMPLAINTS I HAVE HAD ABOUT THE SLIDING DOORS. THE COST WAS OVER $150 TO REPLACE THE MOTOR FOR THE DOOR. CURRENT ISSUE IS THE BRAKE LIGHTS DO NOT ILLUMINATE AT ALL. I CALLED DEALERSHIP AFTER LEARNING OF RECALL ONLINE AND THEY STATED THIS WAS VIN SPECIFIC AND NO RECALL WAS ISSUE ON MY VAN AND I WOULD HAVE TO PAY THE COST. AFTER READING SEVERAL REPORTS OF THE SAME ISSUE WITH THE BRAKE LIGHTS THE ISSUE DOES NOT SEEM TO BE VIN SPECIFIC. *TR

NHTSA ID

10509373

Incident

Apr 23, 2013

Mileage

95,425 mi

VEHICLE BRAKE LIGHT SWITCH FAILED. ESC LIGHT REMAINS ON. BRAKE LIGHTS STAY ON. HYUNDAI REFUSE TO FIX FREE OF CHARGE, EVEN THOUGH PART OF RECALL#09V122000. *TR

NHTSA ID

10493409

Incident

Jan 17, 2013

Mileage

67,222 mi

WHEN DRIVING THE CAR IT UNEXPECTEDLY DOES NOT ALLOW ACCELERATION TO OCCUR. THE CAR STALLED WHILE PULLING OUT INTO TRAFFIC CAUSING A NEAR ACCIDENT. HAD TO TURN OFF THE CAR AND RESTART IT. *TR

NHTSA ID

10461336

Incident

May 8, 2012

Mileage

70,000 mi

WE WERE RECENTLY DRIVING ON THE HIGH WAY, WHEN THE ESC OFF AND CHECK ENGINE LIGHT CAME ON. MY ENGINE WAS STILL ON, BUT I LOST ACCELERATION AND HAD TO PULL OVER AND RESTART THE VAN. I HAD TO DO THIS THREE TIMES BEFORE THE ESC OFF LIGHT TURNED OFF AND I REGAINED THE ABILITY TO ACCELERATE. FOR THE LAST TWO WEEKS EVERY MORNING I WILL START THE VAN AND THE SAME PROBLEM HAPPENS, I HAVE TO LEAVE THE VAN ON FOR A FEW MINUTES AND THEN TURN IT OFF AND ON AGAIN MULTIPLE TIMES BEFORE THE ESC OFF LIGHTS TURNS OFF AND I REGAIN ACCELERATION. THIS IS DANGEROUS SINCE WE'RE NOW AFRAID TO DRIVE ON THE HIGH WAY AND LOSE POWER. *TR

NHTSA ID

10434370

Incident

Oct 17, 2011

Mileage

72,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD TO WAIT A COUPLE MINUTES BEFORE THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ACCELERATOR POSITION SENSOR AND THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ID

10428993

Incident

Oct 5, 2011

Mileage

80,000 mi

MY WIFE AND I RECENTLY TOOK A 5,000 MILE ROAD TRIP. THE FIRST 4,000 MILES WE HAD NO PROBLEMS. HOWEVER, WHEN WE WERE ABOUT 900 MILES FROM HOME, WE STARTED HAVING PROBLEMS. WE GOT READY TO LEAVE THE HOTEL ONE MORNING AND THE ESC "OFF" LIGHT WAS ON AS WELL AS THE CHECK ENGINE LIGHT. YOU COULD FLOOR THE GAS PEDAL, BUT ONLY GOT 1,000 RPM'S. THE ENGINE WOULD RUN, BUT IT HAD NO POWER. I TURNED IT OFF TO GO CHECK IT OUT, AND WHEN I CAME BACK THE ESC LIGHT WAS GONE, BUT THE CHECK ENGINE LIGHT REMAINED ON THE REST OF THE WAY HOME. THE FIRST DAY THIS HAPPENED, WE GOT TO 250 BEFORE IT WENT INTO COAST. AFTER THAT, WE COULD ONLY DRIVE ABOUT 70+ MILES BEFORE IT WOULD START COASTING AGAIN AND WE WOULD HAVE TO FIND A PLACE TO PULL OFF THE ROAD, TURN THE ENGINE OFF AND THEN RESTART IT. IT WOULD RUN ANOTHER 70+ MILES AND WOULD DO IT ALL OVER AGAIN. THE TMS LIGHT WOULD COME ON INTERMITTENTLY AS WELL. AT ONE POINT, I CALLED OUR LOCAL DEALER AND HE STATED THAT IT WOULD BE OK TO DRIVE IT HOME IN THIS CONDITION. THE MAIN PROBLEM WAS IN BIG CITIES (FINDING A PLACE TO PULL OVER WITH THE TRAFFIC) ALSO, THERE WAS A LOT OF ROAD CONSTRUCTION WITH ONE LANE TRAFFIC AND NOWHERE TO PULL OFF. YOU CAN IMAGINE THE STRESS WE WERE UNDER. THE REASON FOR THIS LETTER, IS MAINLY TO MAKE YOU AWARE OF THE PROBLEM. NEEDLESS TO SAY, IT COULD HAVE BEEN TRAGIC. BUT, WE WERE DEFINITELY LUCKY AND WERE ALWAYS ABLE TO PULL OVER OUT OF TRAFFIC GOING 75 MPH. UPDATED 10/20/11 *BF

NHTSA ID

10431128

Incident

Sep 14, 2011

Mileage

54,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT AS HE ATTEMPTED TO CHANGE LANES, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A TREE BEFORE ROLLING OVER. IN ADDITION, NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES ON THE KNEES. THE PASSENGER SUSTAINED A CONCUSSION AND HAD TO RECEIVED STITCHES. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.

NHTSA ID

10403808

Incident

Sep 26, 2010

Mileage

32,000 mi

ELECTRICAL PROBLEMS,WITH MY 2007 HYUNDAI ENTOURAGE, DAY ONE THE BATTERY HAD TO BE REPLACED,THEN AT 39,000 PLUS MILES, THE POWER DOOR ON THE LEFT SIDE QUIT WORKING,IT WAS BAD ABOUT RE-OPENING AFTER BEING SHUT. THEN WHEN IT WAS RETURNED ANOTHER PROBLEM WAS CREATED ,THE FIRST TIME MY WIFE LOCKED THE DOORS THE DOOR LOCK NOTIFICATION HORN WAS VERY FAINT.THEY REORDERED A NEW HORN ,NO CHANGE. THE EX-SERVICE MANAGER SAID THAT'S THE WAY IT SHOULD SOUND. MY WIFE AND I AND CHILDREN,FAMILY MEMBERS ALL SAID IT SOUNDED STRANGE. WE DIDN'T MAKE A BIG DEAL OUT OF A HORN SOUND.THEN THE BATTERY AGAIN WENT BAD, HAD TO BE REPLACED. AT 76,000 PLUS MILES BOTH POWER DOORS QUIT WORKING, I ASKED FOR A QUOTE,AND TO KEEP ALL REPLACED PARTS. THE QUOTE WAS GIVEN,THE PARTS WEREN'T GIVEN TO ME. I WAS TOLD THEY WERE TO BE SENT BACK AS A WARRENTY. TWO POWER DOOR MOTORS AND A MODULE,ALL WENT BAD AT ONE TIME. WHEN THESE DOORS QUIT WORKING,NO CHILD CAN OPEN THEM FROM THE INSIDE. THREE -FOUR DAYS LATER AFTER THIS REPAIR A LIGHT COMES ON SAYING ESC OFF AND ENGINE LIGHT COMES ON. I RESEARCHED RECALLS ON GOOGLE AND IT SAID THERE WAS A RECALL ON THE ADJUSTABLE BRAKE PETAL AND SWITCH. THE DEALERSHIP AND HYUNDAI OF USA BOTH DENY THAT IT WAS A RECALL. I AM AFRAID THIS VAN IS DANGEROUS AT THIS TIME. *TR

NHTSA ID

10401122

Incident

Apr 27, 2011

Mileage

76,800 mi

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 55 MPH AND GETTING OFF AN EXIT RAMP, THE VEHICLE SUDDENLY ACCELERATED, PULLED TO THE LEFT AND BECAME OUT OF CONTROL. THE VEHICLE CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER AND PASSENGER WERE INJURED AND TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE MANUFACTURER STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE HAD NOT BEEN REPAIRED ON THE FRONT SUSPENSION AND STEERING MECHANISM; WHEN THE CONTACT WENT TO PICK THE VEHICLE UP, HE WAS TOLD THAT THE TIE ROD, BALL JOINTS AND CONTROL ARM WERE ALSO REPLACED. OTHER PARTS NEEDED TO BE REPAIRED BUT WERE ON BACKORDERED. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

NHTSA ID

10362235

Incident

Sep 9, 2010

Mileage

32,000 mi

2007 HYUNDAI ENTOURAGE. CONSUMER STATES UNINTENDED ACCELERATION. CONSUMER REQUESTS REIMBURSEMENT FOR ADDITIONAL COSTS. *TGW THE CONSUMER STATED WHEN SHE ATTEMPTED TO APPLY THE BRAKE TO STOP A STOP SIGN, THE ENGINE REVVED AT A HIGH RATE. THE CONSUMER QUICKLY PLACED THE VEHICLE INTO PARK. THE SECOND INCIDENT OCCURRED WHILE RUNNING ERRANDS AND THE SAME THING HAPPENED. THE CONSUMER DROVE TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING MECHANICALLY WRONG WITH THE VEHICLE. *JB

NHTSA ID

10314361

Incident

Apr 1, 2007