RoadVitals

2007 Hyundai Entourage Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
213
Latest Apr 9, 2023
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
18
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
13

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Hyundai Entourage, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

53
reports

From owner reports, verbatim

The valve over eventually leaks oil that drips down on to the alternator. This cause the electrical system to fail, the battery and brake lights come on. Then slowly all lights come on as battery shuts down. This is a known issue with this engine. This happened to me yesterday while driving at night leaving the car unable to drive. When the battery completely shuts down you cannot even move the vehicle out of Park, as electric is needed to disengage the the shifter from park, so you cannot even push the vehicle off of the road. Hyundai has a recall for the exact same engine in the Veracruz. Here are two videos showing issues. https://www.youtube.com/watch?v=RSLmj8Gqc1Q https://www.youtube.com/watch?v=h9Q78so3GPI https://www.carproblemzoo.com/hyundai/entourage/engine-oil-leaking-problems.php The VIN was not included in NHTSA campaign number: 14v415000 (engine and engine cooling).

NHTSA ID 11516165 · filed Apr 9, 2023

ARE DOORS FLY OPEN DRIVING DOWN FREEWAY. DOORS DON'T CLOSE OR LATCH HALF THE TIME AND ARE BATTERY AND ALTERNATOR LIGHT CONSTANTLY COMES ON AND BATTERY AND ALTERNATOR IS GOOD HAD THEM TESTED. U ASK FOR A DATE AND ONLY LET US PUT ONE DATE IN THIS HAPPENS SO OFTEN WE'RE SCARED TO EVEN OPEN DRIVERS SIDE SLIDING DOOR. AND SOMETHING WRONG WITH THE BRAKES

NHTSA ID 11403426 · filed Mar 17, 2021
All 53 reports naming electrical

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

43
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID 11350875 · filed Aug 24, 2020

AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,

NHTSA ID 11191120 · filed Mar 23, 2019
All 43 reports naming interior & seats

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

41
reports

From owner reports, verbatim

ARE DOORS FLY OPEN DRIVING DOWN FREEWAY. DOORS DON'T CLOSE OR LATCH HALF THE TIME AND ARE BATTERY AND ALTERNATOR LIGHT CONSTANTLY COMES ON AND BATTERY AND ALTERNATOR IS GOOD HAD THEM TESTED. U ASK FOR A DATE AND ONLY LET US PUT ONE DATE IN THIS HAPPENS SO OFTEN WE'RE SCARED TO EVEN OPEN DRIVERS SIDE SLIDING DOOR. AND SOMETHING WRONG WITH THE BRAKES

NHTSA ID 11403426 · filed Mar 17, 2021

DRIVING APPROXIMATELY 56-57 MPH DOWN A STATE ROUTE RD WHEN THE HOOD CAME UNLATCHED AND FLEW UP AND SHATTERED THE WINDSHIELD AND BREAKING THE HOODS HYDRAULIC LIFT ARM. I FOUND OUT THE HOOD LATCH WAS RECALLED BY HYUNDAI PRIOR TO THIS HAPPENING AND WE DIDN'T KNOW. HYUNDAI WAS CONTACTED AND THEY ARE REFUSING TO ASSIST WITH GETTING THE VEHICLE TO THE DEALERSHIP AND TELLING US THAT THEY ARE ONLY RESPONSIBLE FOR THE HOOD LATCH AND NOT THE OTHER DAMAGE THAT WAS CAUSED BY THE HOOD LATCH FAILING WHILE DRIVING.

NHTSA ID 11338610 · filed Jul 10, 2020
All 41 reports naming body & structure

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

36
reports

From owner reports, verbatim

The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 MPH in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger’s side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The contact was informed that the front passenger’s side control arm, the front driver’s side control arm, and the constant velocity axle needed to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V556000 (Suspension) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 154,000.

NHTSA ID 11492791 · filed Nov 8, 2022

I was driving on the street and heard a snap I then pulled over contacted a tow company and brought it to the nearest mechanic shop was told that my control arms are so rusted that they snapped on both sides left and right one cracked completely through the other 1 Has just a crack but was not completely broke had to pay for the repairs at $2677 later to find out that in 2014 a recall was made recall 115. I just purchased this car however records don't show this as a active recall so either it was serviced and not properly fixed therefore still making it dangerous for my family and others or was never completed and being sold as a unsafe vehicle to my sister whom I brought this vehicle from. When she bought it nothing about this recall 115 was listed so she was not aware when selling this van to us.

NHTSA ID 11417689 · filed May 18, 2021
All 36 reports naming suspension

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

27
reports

From owner reports, verbatim

The contact owned a 2007 Hyundai Entourage. The contact stated that while driving at an undisclosed speed, another driver alerted her that there were flames coming from underneath the vehicle. The ABS warning light was illuminated. The contact pulled over and exited the vehicle while it caught fire. No injury was sustained. The fire department arrived on the scene and extinguished the fire. The contact was not aware if there were fire department and police reports filed. The vehicle was towed to her sister's residence and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and confirmed that the VIN was included in NHTSA Campaign Number: 20V061000 (Service Brakes, Hydraulic). The failure mileage was approximately 207,000. The VIN was unavailable.

NHTSA ID 11514152 · filed Mar 28, 2023

ARE DOORS FLY OPEN DRIVING DOWN FREEWAY. DOORS DON'T CLOSE OR LATCH HALF THE TIME AND ARE BATTERY AND ALTERNATOR LIGHT CONSTANTLY COMES ON AND BATTERY AND ALTERNATOR IS GOOD HAD THEM TESTED. U ASK FOR A DATE AND ONLY LET US PUT ONE DATE IN THIS HAPPENS SO OFTEN WE'RE SCARED TO EVEN OPEN DRIVERS SIDE SLIDING DOOR. AND SOMETHING WRONG WITH THE BRAKES

NHTSA ID 11403426 · filed Mar 17, 2021
All 27 reports naming brakes

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

23
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.

NHTSA ID 11174674 · filed Feb 6, 2019

WHILE DRIVING TO WORK YESTERDAY MORNING, I WAS TURNING OFF A SIDE ROAD ONTO A MAIN ROAD. AS SOON AS I TURNED ON TO THE MAIN ROAD THE VAN SOUNDED LIKE MAYBE IT HAD A FLAT, IT DID NOT. BOTH ESC LIGHTS CAME ON AND STAYED ON. THE STEERING AND BRAKING WAS ERRATIC AND THERE WAS NO PICK UP. I COULD NOT GET THE WHEELS TO TURN THE SAME DIRECTION AS THE STEERING WHEEL FOR A SHORT PERIOD OF TIME MOVING INTO ON COMING TRAFFIC. LUCKILY I WAS ABLE TO GET SHORT PERIOD OF CONTROL, ENOUGH TO BARLEY TURN INTO A PARKING LOT. I AM SO FORTUNATE THIS DIDN'T HAPPEN ON THE HIGHWAY AT 55MPH OR COULD HAVE BEEN HORRIFIC. I DID CALL HYUNDAI AND THERE ARE SEVERAL RECALLS FOR THE VAN INCLUDING THE FRONT CONTROL ARMS. I ASKED IF THEY CAN TOW TO THE NEAREST DEALER CONSIDERING I JUST AVOIDED AN ACCIDENT AND HAD NO CONTROL. HYUNDAI WILL NOT TOW TO THE DEALER. THEY DID OFFER TO REIMBURSE ME IF I TOW IT, BUT THAT DOES NOT HELP ME CURRENTLY. THIS IS A VERY SERIOUS SITUATION AND NEEDS TO BE RECTIFIED BY HYUNDAI BEFORE A DRIVER IS NOT ABLE TO AVOID AN ACCIDENT DUE TO HAVING NO PICK UP OR CONTROL OF THE STEERING.

NHTSA ID 11174492 · filed Feb 5, 2019
All 23 reports naming driver assistance

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

20
reports

From owner reports, verbatim

I WAS DRIVING ON THE CLEAR VIEW EXPRESSWAY IN NY WHEN THE CAR ENGINE SHUT OFF NO WARRING AT ALL JUST DIED. I WAS LUCKY I GOT TO THE SHOULDER OF THE HIGH WAY CALLED FOR A TOW TRUCK TOOK 4 HOURS TWO TOW TRUCKS TO GET ME HOME TO CT TOOK IT TO THE HYUNDAI DEALER IN MILFORD THEY SAID THE ENGINE FROZE HAD PLENTY OF OIL WAS NOT BURNT IT JUST STOPPED WORKING THE ENGINE HAD 113,000 WHEN IT JUST STOPPED NO WARING AT ALL THEY SAID BECAUSE IT WAS OUT OF WARRANTY THEY COULD NOT HELP ME AT ALL WILL NEVER BUY ONE AGAIN NOT GOOD CUSTOMER SERVICE NOW I HAVE A BIG PAPER WEIGHT IN MY YARD.

NHTSA ID 11219700 · filed Jun 13, 2019

MINIVAN WAS PARKED AT NIGHT IN OUR HOME GARAGE AND SPONTANEOUSLY WENT ON FIRE. ALL RECOMMENDED FACTORY MAINTENANCE WAS ALWAYS PERFORMED. NO RECALL FOR OUR VEHICLE EXISTED. SIGNIFICANT RISK TO PROPERTY AND LOSS OF LIFE. PUSHED IT OUT OF GARAGE TO SAVE FAMILY AND HOME.

NHTSA ID 11193748 · filed Apr 4, 2019
All 20 reports naming engine

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

15
reports

From owner reports, verbatim

The contact's fiancé owns a 2007 Hyundai Entourage. The contact stated while driving at an undisclosed speed, the air bags and memory fuel warning lights illuminated. Additionally, the vehicle was taken to AutoZone where it was placed on a diagnostic machine where a code generated for the catalytic converter. The vehicle was initially taken to the dealer for a recall repair however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

NHTSA ID 11482664 · filed Sep 2, 2022

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID 11350875 · filed Aug 24, 2020
All 15 reports naming airbags

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

11
reports

From owner reports, verbatim

2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARD TO BROKEN POWER STEERING BELT.

NHTSA ID 11514587 · filed Mar 30, 2023

The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 MPH in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger’s side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The contact was informed that the front passenger’s side control arm, the front driver’s side control arm, and the constant velocity axle needed to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V556000 (Suspension) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 154,000.

NHTSA ID 11492791 · filed Nov 8, 2022
All 11 reports naming steering

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

10
reports

From owner reports, verbatim

WE PURCHASED OUR 2007 HYUNDAI ENTOURAGE IN 2015 AND 2 MONTHS AFTER WE BOUGHT IT BOTH DOORS MOTORS STOPPED WORKING. THE DRIVER SIDE PASSENGER DOOR WILL ONLY OPEN ABOUT 10 TO 15 INCHES. WE'VE HAD TO USE THE HANDLES TO OPEN BOTH DOOR AND THE HANDLES BROKE. I CAN ONLY ASSUME THAT THEY BROKE BECAUSE THEY WERE NOT MADE TO BE USED SINCE THE DOORS ARE SUPPOSED TO BE USED WITH A REMOTE AND ARE MOTORIZED. WE'VE ALSO HAD TO REPLACE OUR HEAD LIGHTS AND BACK LIGHTS ABOUT 6 TO 8 TIMES THAT'S MORE THAN I'VE CHANGED ANY LHEAD LIGHTS ON ALL MY VEHICLES IN MY ENTIRE 44 YEARS OF OWNING CARS. THIS VEHICLE HAS HAD 6 RECALLS SINCE WE PURCHASED IT IN 2015. PLEASE JUST RECALL AND REPLACE THE WHOLE VEHICLE TO MAKE UP FOR HOW POORLY THIS VEHICLE WAS MADE AND THROWN TOGETHER. TY *TR

NHTSA ID 11331978 · filed Jul 1, 2020

TURN SIGNAL INTERMITTENT/TOTAL FAILURE, SYMPTOMS ARE TYPICALLY SEEN WHEN A BULB FAILS. REPLACEMENT BULBS DO NOT CORRECT ISSUE AS THIS ISSUE IS RELATED TO A FAULTY BCM (BODY CONTROL MODULE). VEHICLE DOESN'T USE A RELAY STYLE SIGNAL INDICATOR SYSTEM. NOTE: THAT THE REAR TURN SIGNAL BLINKS FAST DURING FAILURE. MULTIPLE FORUM POST STATE THAT IT CAN APPEAR ON EITHER SIDE. *TR

NHTSA ID 10611254 · filed Jul 17, 2014
All 10 reports naming exterior lighting

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

9
reports

From owner reports, verbatim

The contact owned a 2007 Hyundai Entourage. The contact stated that while driving at an undisclosed speed, another driver alerted her that there were flames coming from underneath the vehicle. The ABS warning light was illuminated. The contact pulled over and exited the vehicle while it caught fire. No injury was sustained. The fire department arrived on the scene and extinguished the fire. The contact was not aware if there were fire department and police reports filed. The vehicle was towed to her sister's residence and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and confirmed that the VIN was included in NHTSA Campaign Number: 20V061000 (Service Brakes, Hydraulic). The failure mileage was approximately 207,000. The VIN was unavailable.

NHTSA ID 11514152 · filed Mar 28, 2023

THE SPARE TIRE ASSEMBLY WAS SO RUSTED THAT YOU COULDN'T REMOVE THE SPARE DONUT. THE FRONT DRIVERS SIDE REGULAR TIRE HAD A SMALL NAIL IN IT RESULTING IN SOME AIR LOSS. SO TOWN FAIR TIRE IN TEWKSBURY MA AGREED TO PLUG THE TIRE BECAUSE THEY COULD NOT REMOVE THE SPARE TIRE DO TO HEAVY RUST IN WHICH THEY ALSO SAID THAT THIS IS A COMMON PROBLEM TO THIS MODEL VEHICLE. ALSO I AGREED WITH TOWN FAIR TIRE THAT I WOULD GET IT UP TO MY DEALERSHIP: JD BY RIDER UP IN MANCHESTER NH ASAP FOR EXTRA SERVICES. JD BY RIDER SENT MY VEHICLE TO TOWN FAIR TIRE IN MANCHESTER NH & T.F.T. ALSO RECOMMENDED A BRAND NEW FACTORY SPARE TIRE ASSEMBLY. I ENDED UP HAVING TO BUY 4 BRAND NEW REPLACEMENT GENERAL GRABBER TIRES P75-65R-16 TIRES. ALSO JD BY RIDER HAD TO BUY ANOTHER SPARE DONUT TIRE FOR PUTTING IT IN THE WAY BACK OF MY VEHICLE. THE ORIGINAL SPARE TIRE IS STILL FROZEN UNDERNEATH THE PASSENGER REAR OF MY VEHICLE. I HAD TO DRIVE TO TOWN FAIR TIRE THINKING THAT THE FRONT TIRE JUST NEEDED SOME AIR PUT IN IT BUT TFT TOOK IT OFF THE RIM & DISCOVERED THE NAIL IN IT RIGHT NEAR ANOTHER PLUG. THAT WAS WHY THEY WERE HESITANT ON PUTTING IN THE NEW PLUG.

NHTSA ID 11271396 · filed Oct 27, 2019
All 9 reports naming other / unspecified

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

8
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.

NHTSA ID 11174674 · filed Feb 6, 2019

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE EQUIPPED WITH YOKOHAMA TIRES, SIZE: 235/60/17 (NA). THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER TIRES EXHIBITED INTERNAL BELT SEPARATION. THE VEHICLE WAS TAKEN TO A LOCAL CERTIFIED YOKOHAMA DEALER (DISCOUNT TIRE, 2701 SW COLLEGE RD STE 800, OCALA, FL 34474) WHERE IT WAS CONFIRMED THAT THE TIRES HAD EXPERIENCED INTERNAL BELT SEPARATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO ASSIST WITH 60% OF THE COST FOR THE TIRES TO BE REPLACED. THE FRONT DRIVER AND PASSENGER TIRES WERE REPLACED AT A DISCOUNTED PRICE. THE TIRES WERE REPLACEMENT EQUIPMENT. THE CONTACT STATED THAT THE FAILURE WAS RECENTLY OCCURRING WITH THE REAR DRIVER AND PASSENGER TIRES ALSO. THE SAME DEALER CONFIRMED THE FAILURE AS BEING DUE TO INTERNAL BELT SEPARATION. THE REPLACEMENT TIRES WERE ORDERED, BUT HAD NOT BEEN REPLACED. THE DOT NUMBER, VIN, TIRE LINE, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE UNKNOWN.

NHTSA ID 11090997 · filed Apr 30, 2018
All 8 reports naming tires & wheels

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

7
reports

From owner reports, verbatim

AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,

NHTSA ID 11191120 · filed Mar 23, 2019

FOR SEVERAL MONTHS NOW THE VEHICLE CONTINUES TO DISPLAY THE "AIRBAG" LIGHT ON WITHOUT GOING OFF. I HAVE BEEN TO NUMEROUS MECHANICS WHO HAVE ALL TOLD THE SAME THING THAT THE VEHICLE HAS A MANUFACTURER MALFUNCTION IN THE ELECTRONIC SYSTEM. ALL MECHANICS REFUSE TO TOUCH THE VEHICLE DUE TO THIS SERIOUS ERROR. THIS LIGHT APPEARED WITHOUT WARNING WHILE THE VEHICLE WAS PARKED AND WHEN TURNED ON THE AIRBAG LIGHT APPEARED. I AM UNCERTAIN AS TO WHEN. IN ADDITION, THERE IS A VERY SERIOUS CONCERN WITH THE DRIVERS SEAT WHERE IT IS SUPPOSE TO BE WELDED TOGETHER, HAS BROKEN CAUSING THE DRIVERS SEAT TO ROCK FREELY WHILE DRIVING. THIS IS ALSO AND CLEARLY A MANUFACTURER WELDING ERROR THAT OCCURRED WHILE DRIVING ON AN EVEN ROAD. THERE WAS NO FORCE OR EXTRA WEIGHT THAT CAUSED THIS INCIDENT AND ALSO ALL MECHANICS HAS SAID THIS TO BE A MANUFACTURER WELDING ERROR CLING FOR IMMEDIATE ATTENTION THAT IS A SERIOUS SAFETY RISK TO MY FAMILY AND MYSELF. THE SEAT BELTS ARE ALSO A SAFETY RISK AS THEY DO NOT FUNCTION PROPERLY WHEN FASTENED. SOME ARE TOO TIGHT CAUSING UNCOMFORTABLE DRIVING AND OFTEN STICK INTO THE SLIDING GROVE CAUSING NON-MANAGABILITY LEADING TO POSSIBLE INCIDENTS WHILE DRIVING. AGAIN, MECHANICS HAVE STATED THIS IS A MANUFACTURER ERROR WHICH IS REASON WE FIND IT NECESSARY TO FILE THIS COMPLAINT WITH OUR TRUSTED VEHICLE MANUFACTURER. THANK YOU. *TR

NHTSA ID 10778300 · filed Sep 28, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

5
reports

From owner reports, verbatim

BOTH OF THE REAR DOOR HANDLES SNAPPED OFF FOR NO REASON. WE WERE STATIONARY AND I WENT TO OPEN IT, NO EXCESS FORCE OR PULLING. TRIED TO OPEN AND BOTH BROKE OFF IN MY HAND. THE BACK WINDSHIELD WIPER HOOK ALSO SNAPPED AND THREW MY WINDSHIELD WIPER OFF. I WAS STATIONARY, I HAD TAKEN OFF THE OLD ONE PUT A NEW ONE ON AND IT BROKE AND LOST MY WINDSHIELD WIPER WHILE ON THE HIGHWAY! CHEAPLY MADE HANDLES AND WINDSHIELD WIPERS!

NHTSA ID 11232996 · filed Jul 18, 2019

WAS DRIVING IN THE RAIN AND WIPERS WAS WORKING AND ALL OF A SUDDEN STOPPED IN THE MIDDLE OF THE WINDSHIELD WAS NOT ABLE TO SEE!!! *TR

NHTSA ID 10947784 · filed Jan 26, 2017

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

4
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID 11350875 · filed Aug 24, 2020

MINIVAN WAS PARKED AT NIGHT IN OUR HOME GARAGE AND SPONTANEOUSLY WENT ON FIRE. ALL RECOMMENDED FACTORY MAINTENANCE WAS ALWAYS PERFORMED. NO RECALL FOR OUR VEHICLE EXISTED. SIGNIFICANT RISK TO PROPERTY AND LOSS OF LIFE. PUSHED IT OUT OF GARAGE TO SAVE FAMILY AND HOME.

NHTSA ID 11193748 · filed Apr 4, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

3
reports

From owner reports, verbatim

THE ENTOURAGE BEGAN RUNNING LIKE IT WAS NOT GETTING FUEL, JERKING, HESITATING, ETC. TOOK TO DEALER THEY SAID THE OIL WAS THE ISSUE. OIL CHANGE AND FLUSH. 1 WEEK LATER BEGAN WITH ISSUES AGAIN, DEALER REFUSED TO LOOK AT IT. WENT TO OUTSIDE MECHANIC SAID MISFIRE CODE WAS BAD COIL. CHANGED, 1 WEEK LATE SYMPTOMS RECURRED. HYUNDAI DEALER STILL REFUSED TO LOOK STATING IT WAS AN OIL ISSUE. WENT BACK TO SAME MECHANIC DIAGNOSED SAME MISFIRE CODE AND THEN SAID A SECOND CAME UP AND WAS THE PMC WAS CORRUPTED. *TR

NHTSA ID 10246557 · filed Oct 23, 2008

MY ENTOURAGE EXHIBITS INTERMITTENT SIGNIFICANT LOW-SPEED ENGINE BRAKING WHEN DRIVING IN THE AUTO 'DRIVE' POSITION. THIS BRAKING EFFECT IS SIMILAR IN EFFECT TO THE ACTUAL LIGHT APPLICATION OF THE BRAKES. THIS WAS IMMEDIATELY REPORTED TO THE HYUNDAI DEALER UPON PURCHASE DELIVERY OF THE VEHICLE. DEALER HAS ATTEMPTED TO FIX BY PERFORMING TRANSMISSION RE-PROGRAMMING. THIS HAS MODIFIED THE BEHAVIOR TO MAKE THE OCCURRENCE OF THIS MUCH MORE INTERMITTENT, BUT STILL NOT FIXED IT. I HAVE TWO SAFETY CONCERNS WITH THIS. THE FIRST IS I HAVE ALMOST BEEN REAR-ENDED BY ANOTHER DRIVER ONCE, AND THAT WAS ON DRY PAVEMENT. THIS VEHICLE ACTUALLY PERFORMS A BRAKING FUNCTION WITHOUT THE BENEFIT OF THE VEHICLES BRAKE LIGHTS BEING DISPLAYED. WE LIVE IN WISCONSIN WHERE THE ROAD CONDITIONS GET ICY DURING THE WINTER. THE BRAKING IS SIGNIFICANT ENOUGH THAT I'M CONCERNED ABOUT IT CAUSING THE VEHICLE TO ENTER AN UNCONTROLLED SKID ON ICY ROADS, PARTICULARLY IN CONDITIONS OF APPROACHING INTERSECTIONS REQUIRING A STOP OR YIELD AND ALSO WHEN EXITING HIGHWAY RAMPS WHICH CAN BECOME VERY SLIPPERY. HYUNDAI AND DEALER HAVE BOTH NOW DECIDED THIS IS 'NORMAL', EVEN THOUGH IT IS VERY INTERMITTENT. HYUNDAI WILL NO LONGER ADDRESS THIS. THE VEHICLE OPERATES TO COAST IN A SAFE MANNER ABOUT HALF THE TIME THE GAS PEDAL IS RELEASED, WHICH LEADS ME TO BELIEVE IT SHOULD BE CAPABLE OF DOING SO ALL THE TIME. THIS APPEARS TO BE A DESIGN FLAW WITH THE ENGINE/POWERTRAIN THAT CAN BE AFFECTED BY PROGRAMMING, BUT HYUNDAI WILL NO LONGER ADDRESS AND HAS LEFT ME WITH NO RECOURSE FOR RESOLVING AS THEY WILL NOT RECOGNIZE THIS AS A VALID PROBLEM. THE ENGINE/TRANSMISSION MODULES DO NOT DISPLAY ANY PROBLEM CODES FOR THIS, SO HYUNDAI'S STANCE IS IT IS NOT A PROBLEM. *JB

NHTSA ID 10174756 · filed Nov 30, 2006

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

3
reports

From owner reports, verbatim

PASSENGER ELECTRIC SLIDING DOORS DO NOT LATCH PROPERLY. LATCHING THE DOOR MAKE TAKE SEVERAL ATTEMPTS. SHAFT HUMMING WHILE ON GEAR ON ACTIVE GAS PEDAL. THE NOISE DISAPPEARS WHEN THE GAS PEDAL IS NOT USED WHILE IN GEAR.

NHTSA ID 10778274 · filed Sep 28, 2015

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE ENGINE FAILED TO START. IN ADDITION, WHILE DRIVING 10 MPH A MONTH LATER, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND SHOOK VIOLENTLY. ALSO, THE VEHICLE DID NOT SHIFT INTO PARK AND THE BATTERY HAD TO BE DISCONNECTED IN ORDER FOR THE VEHICLE TO TURN OFF. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V556000 (SUSPENSION) AND 06V356000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ID 10722767 · filed Jun 1, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Heating & air conditioning

Reports naming the heating, ventilation and air-conditioning system.

2
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE HAD NUMEROUS ELECTRICAL FAILURES. THE CONTACT STATED THAT THE INTERIOR LIGHT, THE POWER SLIDING DOORS, AND THE POWER LOCKS ALL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT. THE VEHICLE WAS REPAIRED. THE FAILURES RECURRED. THE AIR BAG LIGHT BEGAN TO ILLUMINATE AND THE CONTACT WAS AFRAID THAT IT TOO WAS AN ELECTRICAL ISSUE AND FELT VERY UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS DUE TO BE DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 114 AND THE CURRENT MILEAGE WAS 111,000. UPDATED 01/05/13*LJUPDATED 2/6/2013 *JS

NHTSA ID 10482870 · filed Nov 1, 2012

2010 A/C NOT WORKING PROPERLY. IN 2011, AGAIN A/C NOT PROPERLY WORKING. BOTH TIMES TOOK INTO DEALERSHIP AND THEY SAID IT JUST TAKES THE SYSTEM A LITTLE LONGER TO GET COLD. THEN IN 2011, 2 MORE TIMES THE SAME PROBLEM BUT MODULE FAN CONTROL CIRCUIT AND WIRING WAS MELTED. TOOK IT TO AUTO TECH SINCE THE WARRANTY HAD EXPIRED FOR THE REPAIRS. AUTO TECH SAID THIS COULD HAVE BEEN A FIRE POSSIBILITY AND A SAFETY ISSUE. *TR UPDATED 08/11/12 *BF UPDATED 09/18/2012 *JS

NHTSA ID 10473067 · filed Aug 30, 2012

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .