2007 Hyundai Entourage Interior & seats Problems

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11350875

Incident

Jul 10, 2020

Mileage

150,802 mi

AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,

NHTSA ID

11191120

Incident

Jul 1, 2018

AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,

NHTSA ID

11175089

Incident

Oct 18, 2018

Mileage

48,500 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE REAR PASSENGER DOOR INADVERTENTLY OPENED. THE VEHICLE WAS TAKEN TO TAYLOR HYUNDAI OF PERRYSBURG (12681 ECKEL JUNCTIONS RD, PERRYSBURG, OH 4355, 413-931-8000) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11111919

Incident

Jul 12, 2018

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE HOOD FLEW UP AND SLAMMED AND SHATTERED THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S OFFICE. THE VEHICLE WAS THEN TAKEN TO CURRY HYUNDAI (3040 E MAIN ST, CORTLANDT MANOR, NY 10567, 914-930-3700) WHERE THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: (LATCHES/LOCKS/LINKAGES). THE TECHNICIAN INFORMED THE CONTACT TO CALL THE MANUFACTURER FOR A REPAIR AUTHORIZATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, PROVIDED A CASE NUMBER, AND PROMISED TO FOLLOW-UP WITH THE CONTACT; HOWEVER, THE CONTACT WAS NOT CALLED BACK BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. *TT UPDATED 9/20/18*JB

NHTSA ID

11093674

Incident

Apr 17, 2018

Mileage

101,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AND SHATTERED THE VEHICLE'S WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND REPAIRED. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AGAIN AND SHATTERED THE WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO TERRY REID HYUNDAI (816 JOE FRANK HARRIS PKWY SE, CARTERSVILLE, GA 30120) WHERE THE DEALER STATED THAT THE INCIDENT WAS DUE TO DRIVER NEGLIGENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT AN INVESTIGATOR, WHO ALSO STATED THAT THE INCIDENTS WERE DUE TO DRIVER NEGLIGENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V843000 (LATCHES/LOCKS/LINKAGES). THE CONTACT HAD NOT TAKEN THE VEHICLE TO BE REPAIRED AFTER RECEIVING THE RECALL NOTIFICATION. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

NHTSA ID

10995102

Incident

Feb 2, 2017

Mileage

160,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE VEHICLE WAS AT THE DEALER BEING REPAIRED PER A RECALL FOR THE HOOD LATCH, THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER WOULD NOT PERFORM THE RECALL REPAIR. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER OPENED CASE NUMBER: 10003703. THE NHTSA CAMPAIGN NUMBERS WERE NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10969337

Incident

Feb 1, 2017

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE SEAT DETACHED FROM THE BASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10958002

Incident

Dec 12, 2016

Mileage

158,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE WHILE THE VEHICLE WAS OPERATED AT 35 MPH, THE HOOD INDEPENDENTLY UNLATCHED WHICH RESULTED IN THE HOOD HITTING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

NHTSA ID

10937529

Incident

Dec 25, 2016

Mileage

120,000 mi

THE DRIVERS SIDE SEAT ROCKS BACK AND FORTH WHICH STARTED TODAY. AFTER LOOKING UNDER THE SEAT, TWO BOLTS FROM THE SEAT FRAME HAD BROKEN OFF. DON'T UNDERSTAND HOW A SEAT HAS THIS PROBLEM.

NHTSA ID

10873099

Incident

Jun 7, 2016

Mileage

102,345 mi

FRONT MOUNTS ON DRIVERS SEAT HAVE BROKEN, NOW THE SEAT ROCKS BACK & FORTH.

NHTSA ID

10864031

Incident

Apr 10, 2016

Mileage

72,000 mi

FOR SEVERAL MONTHS NOW THE VEHICLE CONTINUES TO DISPLAY THE "AIRBAG" LIGHT ON WITHOUT GOING OFF. I HAVE BEEN TO NUMEROUS MECHANICS WHO HAVE ALL TOLD THE SAME THING THAT THE VEHICLE HAS A MANUFACTURER MALFUNCTION IN THE ELECTRONIC SYSTEM. ALL MECHANICS REFUSE TO TOUCH THE VEHICLE DUE TO THIS SERIOUS ERROR. THIS LIGHT APPEARED WITHOUT WARNING WHILE THE VEHICLE WAS PARKED AND WHEN TURNED ON THE AIRBAG LIGHT APPEARED. I AM UNCERTAIN AS TO WHEN. IN ADDITION, THERE IS A VERY SERIOUS CONCERN WITH THE DRIVERS SEAT WHERE IT IS SUPPOSE TO BE WELDED TOGETHER, HAS BROKEN CAUSING THE DRIVERS SEAT TO ROCK FREELY WHILE DRIVING. THIS IS ALSO AND CLEARLY A MANUFACTURER WELDING ERROR THAT OCCURRED WHILE DRIVING ON AN EVEN ROAD. THERE WAS NO FORCE OR EXTRA WEIGHT THAT CAUSED THIS INCIDENT AND ALSO ALL MECHANICS HAS SAID THIS TO BE A MANUFACTURER WELDING ERROR CLING FOR IMMEDIATE ATTENTION THAT IS A SERIOUS SAFETY RISK TO MY FAMILY AND MYSELF. THE SEAT BELTS ARE ALSO A SAFETY RISK AS THEY DO NOT FUNCTION PROPERLY WHEN FASTENED. SOME ARE TOO TIGHT CAUSING UNCOMFORTABLE DRIVING AND OFTEN STICK INTO THE SLIDING GROVE CAUSING NON-MANAGABILITY LEADING TO POSSIBLE INCIDENTS WHILE DRIVING. AGAIN, MECHANICS HAVE STATED THIS IS A MANUFACTURER ERROR WHICH IS REASON WE FIND IT NECESSARY TO FILE THIS COMPLAINT WITH OUR TRUSTED VEHICLE MANUFACTURER. THANK YOU. *TR

NHTSA ID

10778300

Incident

Sep 7, 2015

WAS TAKING OFF FROM STOP SIGN AND SEE BROKE OFF METAL FRAME AND ABOUT THREW ME IN THE BACK SEAT LOOKED UNDER SEAT AND SAW METAL SEAT FRAME WAS BROKE ON BOTH SIDES VERY SCARY. *TR

NHTSA ID

10712473

Incident

Apr 22, 2015

Mileage

154,555 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE OPERATING THE VEHICLE, THE DRIVER'S SEAT INADVERTENTLY RECLINED WITHOUT WARNING. THE DEALER STATED THAT THE SEAT FRAME WAS FRACTURED IN TWO DIFFERENT PLACES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000...UPDATED 10/08/14 *BF HYUNDAI AGREED, TO FIX THE VEHICLE. UPDATED 10/2/14

NHTSA ID

10637306

Incident

Sep 11, 2014

Mileage

74,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE FRONT DRIVERS SEAT ENTIRELY RECLINED BACK ONTO THE REAR LEFT PASSENGERS SEAT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVERS SIDE SEAT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 65,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 09/09/14*LJ

NHTSA ID

10616221

Incident

Sep 13, 2013

Mileage

65,000 mi

FRONT DRIVER SEAT BROKE UNDERNEATH,NOW WOBBLES BACK AND FORTH. *TR

NHTSA ID

10509261

Incident

Apr 3, 2013

Mileage

128,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE HAD NUMEROUS ELECTRICAL FAILURES. THE CONTACT STATED THAT THE INTERIOR LIGHT, THE POWER SLIDING DOORS, AND THE POWER LOCKS ALL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT. THE VEHICLE WAS REPAIRED. THE FAILURES RECURRED. THE AIR BAG LIGHT BEGAN TO ILLUMINATE AND THE CONTACT WAS AFRAID THAT IT TOO WAS AN ELECTRICAL ISSUE AND FELT VERY UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS DUE TO BE DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 114 AND THE CURRENT MILEAGE WAS 111,000. UPDATED 01/05/13*LJUPDATED 2/6/2013 *JS

NHTSA ID

10482870

Incident

Apr 1, 2008

Mileage

114 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT SATED THAT THE DRIVER'S SEAT SEPARATED FROM THE METAL BASE AND CAUSED THE ELECTRICAL SYSTEM TO MALFUNCTION. THE DRIVER SIDE SEAT WOULD MOVE FREELY WHILE THE CONTACT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE DRIVER'S SEAT WOULD NEED TO BE REPLACED. THE DRIVER'S SEAT WAS REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 110,000.

NHTSA ID

10469541

Incident

Jul 29, 2012

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH APPROACHING A TRAFFIC LIGHT, THE FRONT DRIVER'S SEAT UNEXPECTEDLY COLLAPSED IN A BACKWARDS MOTION AS A RESULT OF A FRACTURED FRAME BRACKET. THE VEHICLE WAS MANEUVERED TO A SAFE LOCATION AND THE CONTACT RE-ATTACHED THE FRAME WITH A ROPE AS A TEMPORARY REPAIR. THE SAME DAY OF THE FAILURE, THE CONTACT WELDED THE FRAME BRACKET FOR A PERMANENT REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10415066

Incident

Jul 20, 2011

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT LATCH PROPERLY AND WOULD SLIDE OPEN WHENEVER SHE WAS MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WOULD NEED TO REPLACE THE LATCH. THE VEHICLE WAS REPAIRED FOR THE PASSENGER SLIDING DOOR LATCH. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10415031

Incident

Jul 25, 2011

Mileage

40,000 mi

WHILE TRAVELING ON A TWO LANE HIGHWAY, AT ABOUT 45 MPH, THE HOOD OF OUR VAN FLEW UP WITHOUT WARNING AND COMPLETELY COVERED THE WINDSHIELD. I SIGNALED AND SLOWLY MOVED RIGHT AND EVENTUALLY TO THE GRASS VERGE OF THE ROAD. THE HOOD WAS DENTED AND FLAT AGAINST THE WINDSHIELD. I GOT ON TOP OF THE ENGINE TO PULL THE HOOD BACK DOWN BUT IT WOULD NOT GO PAST THE STOPS ON THE HINGES. I THEN LOOSENED THE HINGE BOLTS TO THE HOOD AND WAS ABLE TO CLOSE THE HOOD AND STRAP IT DOWN. *TR

NHTSA ID

10408706

Incident

Jun 17, 2011

Mileage

60,000 mi

ELECTRICAL PROBLEMS,WITH MY 2007 HYUNDAI ENTOURAGE, DAY ONE THE BATTERY HAD TO BE REPLACED,THEN AT 39,000 PLUS MILES, THE POWER DOOR ON THE LEFT SIDE QUIT WORKING,IT WAS BAD ABOUT RE-OPENING AFTER BEING SHUT. THEN WHEN IT WAS RETURNED ANOTHER PROBLEM WAS CREATED ,THE FIRST TIME MY WIFE LOCKED THE DOORS THE DOOR LOCK NOTIFICATION HORN WAS VERY FAINT.THEY REORDERED A NEW HORN ,NO CHANGE. THE EX-SERVICE MANAGER SAID THAT'S THE WAY IT SHOULD SOUND. MY WIFE AND I AND CHILDREN,FAMILY MEMBERS ALL SAID IT SOUNDED STRANGE. WE DIDN'T MAKE A BIG DEAL OUT OF A HORN SOUND.THEN THE BATTERY AGAIN WENT BAD, HAD TO BE REPLACED. AT 76,000 PLUS MILES BOTH POWER DOORS QUIT WORKING, I ASKED FOR A QUOTE,AND TO KEEP ALL REPLACED PARTS. THE QUOTE WAS GIVEN,THE PARTS WEREN'T GIVEN TO ME. I WAS TOLD THEY WERE TO BE SENT BACK AS A WARRENTY. TWO POWER DOOR MOTORS AND A MODULE,ALL WENT BAD AT ONE TIME. WHEN THESE DOORS QUIT WORKING,NO CHILD CAN OPEN THEM FROM THE INSIDE. THREE -FOUR DAYS LATER AFTER THIS REPAIR A LIGHT COMES ON SAYING ESC OFF AND ENGINE LIGHT COMES ON. I RESEARCHED RECALLS ON GOOGLE AND IT SAID THERE WAS A RECALL ON THE ADJUSTABLE BRAKE PETAL AND SWITCH. THE DEALERSHIP AND HYUNDAI OF USA BOTH DENY THAT IT WAS A RECALL. I AM AFRAID THIS VAN IS DANGEROUS AT THIS TIME. *TR

NHTSA ID

10401122

Incident

Apr 27, 2011

Mileage

76,800 mi

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE LEFT REAR SLIDING DOOR OPENED WHILE DRIVING 75 MPH. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THEY REPLACED THE MECHANISM AND THE FAILURE RECURRED. THE MANUFACTURER INFORMED HER TO TAKE THE VEHICLE BACK TO THE DEALER FOR ANOTHER REPAIR. THE FAILURE MILEAGE WAS 56,000. UPDATED 06/27/11

NHTSA ID

10401115

Incident

May 17, 2010

Mileage

56,000 mi

BOTH OF OUR HYUNDAI ENTOURAGE SLIDING DOORS FAILED AFTER APPROXIMATELY 65,000 MILES. AT FIRST THEY WOULDN'T CLOSE ALL OF THE WAY OR LOCK WHEN USING THE ELECTRIC DOOR FEATURE. THEN, THE PROBLEM OCCURRED WHEN CLOSING THE DOORS MANUALLY. THEN, THE ELECTRIC FEATURE TOTALLY STOPPED WORKING ALL TOGETHER AND THE DOORS STILL DIDN'T FULLY CLOSE OR LOCK WHEN CLOSED MANUALLY. WE HAD IT FIXED AND WERE TOLD THAT THE MOTORS ON THE DOORS HAD BURNED OUT. THIS IS SURPRISING THAT THESE DOORS DON'T LAST LONGER GIVEN THAT IT IS A HIGHLIGHTED FEATURE OF THE MINIVAN; THEY SHOULD BE ABLE TO WITHSTAND MORE USE. I AM SUSPECT OF THIS CHARACTERIZATION OF THIS PROBLEM. *TR

NHTSA ID

10399638

Incident

Jul 1, 2010

Mileage

65,000 mi

THE HYUNDAI ENTOURAGE HAS BEEN DRIVEN FOR ROUGHLY 30K MILES NOW WITH THE SLIDING DOORS USED DAILY. NOW EACH TIME THE DOORS ARE CLOSED THEY HIT THE SIDE OF THE VEHICLE AND ARE CHIPPING AWAY AT THE PAINT, AND TO A LESSER DEGREE THE DOORS WILL NOT LOCK IN THE OPEN POSITION WHICH CAN BE A MAJOR PROBLEM ON INCLINES. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, THE DEALER REPORTS THAT THE DOORS ARE WITHIN SPECS, BUT I DON'T SEE HOW THE DOOR CAN BE WITHIN SPECIFICATIONS AND BE HITTING THE SIDE OF THE VEHICLE. *TR

NHTSA ID

10333933

Incident

Oct 14, 2009

Mileage

21,000 mi