2013 Hyundai Veloster Visibility Problems

The contact owns a 2013 Hyundai Veloster. The contact stated that the highest dial setting of the A/C unit had failed to operate as needed. Upon repairing the dial setting on his own, the contact discovered that the dial had burned out. The contact stated that after the repair, the failure recurred nearly a week later. The contact discovered that the dial had burned out again. The dealer was notified of the failure, and the contact was given an estimate for a diagnostic test. The contact stated that failure had caused the defrost system to function poorly, which reduced the road's visibility while driving. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 123,000.

NHTSA ID

11707608

Incident

Feb 1, 2022

Mileage

123,000 mi

The blower for the AC and heater stopped working. It evidently caught fire because there is a burnt smell. When I searched the problem, I noticed that you already did a recall for this but left out the 2013 models. This is extremely dangerous as it could catch fire while driving. Please add the 2013s to the recall.

NHTSA ID

11500157

Incident

Nov 1, 2022

No lamp messages, however the front and rear windshield wipers will not stop when put in the off position. Windshield sprayers will not activate. I've had to pull the fuses to the wipers, though now the wipers work when turned on, but will not seat themselves nor does the sprayer mechanism work still. In neither situation of fuses in or not, I have no intermittent on options for either front or back windshield wipers. When driving, if I get spashed with snow/slush, I lose all visibility; and can only blindly pull over use a spray bottle and hand towel to clean my windows. I have been finding that this is a problem with not just my vehicle, but that it is a repeat problem for multiple people with the same car make and model. I hope nobody is ran over because a driver can't see due to faulty windshield wiper controls.

NHTSA ID

11494980

Incident

Nov 26, 2022

The contact owns a 2013 Hyundai Veloster. The contact stated that the clips that held the moon roof into place fractured and detached from the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 112,588.

NHTSA ID

11425166

Incident

Jun 29, 2021

Mileage

112,588 mi

MOST OF NOT ALL OWNERS OF HYUNDAI/KIA VEHICLES EXPERIENCE A SHORT IN THE CLIMATE CONTROL UNIT. THIS FAULT NOT ONLY CREATES A VISIBILITY ISSUE WHILE DRIVING THE CAR IN ADVERSE WEATHER. BUT MAY ALSO CAUSE SPARK FIRE ASSOCIATED WITH THE CLIMATE CONTROL KNOB.

NHTSA ID

11375747

Incident

Apr 21, 2020

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT APPROXIMATELY 35 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. THE CONTACT CLEANED OUT THE SHATTERED GLASS AND DROVE HOME AFTER EXPERIENCING THE FAILURE. THE CONTACT SPOKE WITH WILSON PREMIER HYUNDAI LOCATED AT (450 STEED RD, RIDGELAND, MS 39157) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE DEALER OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 126,128.

NHTSA ID

11320429

Incident

Apr 6, 2020

Mileage

126,128 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE SUN ROOF SHATTERED AFTER OPENING AND CLOSING THE DOOR. THE SUN ROOF WAS NOT STRUCK BY A FOREIGN OBJECT. THERE WERE NO INJURIES. DELANEY HYUNDAI (125A LENZ RD, INDIANA, PA 15701, (724) 465-9193) WAS CALLED AND NOTIFIED OF THE FAILURE. AN APPOINTMENT WAS SCHEDULED TO GET A COST ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 47,105.

NHTSA ID

11265925

Incident

Oct 2, 2019

Mileage

47,105 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT PULLED OVER AT A REST AREA AND THEN DROVE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,325.

NHTSA ID

11246643

Incident

Aug 26, 2019

Mileage

79,325 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE CLIMATE CONTROL FAN SWITCH MELTED, WHICH AFFECTED THE FAN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DUELL'S EVANSVILLE HYUNDAI (LOCATED AT 4400 E DIVISION ST, EVANSVILLE, IN 47715, (812) 473-4400) WHERE IT WAS DIAGNOSED THAT THE CONTROL FAN SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,618.

NHTSA ID

11244035

Incident

Aug 1, 2019

Mileage

116,618 mi

MY WIFE HAS A 2013 HYUNDAI VELOSTER TURBO AND THE HVAC SYSTEM HAS STOPPED FUNCTIONING. AFTER INVESTIGATING THE MATTER I DISCOVERED A MANUFACTURER DEFECT WITH THE VEHICLE. THE POWER WIRE LEADING TO THE CLIMATE CONTROL MODULE OVERHEATED AND MELTED THE PLASTIC CONNECTOR AND DESTROYED THE CLIMATE CONTROL MODULE. THIS COULD HAVE STARTED A FIRE. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE IMMEDIATELY TO NOTIFY THEM OF THE ISSUE AND SO THAT THEY WOULD COVER THE REPAIR COSTS FULLY. I ALSO INFORMED THEM OF TWO OTHER ISSUES, ONE, THE STEERING WHEEL CONTROLS ARE MALFUNCTIONING AND TWO, ONE OF THE LED LIGHTS IN THE PASSENGER TAIL LIGHT IS OUT. I RECEIVED A CASE NUMBER FROM THEM, #15272744. I MADE AN APPOINTMENT AT LANCASTER HYUNDAI LOCATED ON MAIN STREET IN EAST PETERSBURG PA AND DROPPED THE CAR OFF. I ALSO INFORMED THEM OF ALL THE ISSUES AND MY FINDINGS (THIS WAS YESTERDAY 1/18/19). THIS MORNING (1/19/19) I RECEIVED A CALL BACK FROM SERVICE ADVISOR DAVID COREY WHO LEFT ME A VOICEMAIL STATING THAT HYUNDAI HAS DECLINED TO COVER THE REPAIRS AND TELLING ME TO COME PICK UP THE CAR. SINCE THEN I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE TO NO AVAIL. THIS ISSUE WITH THE CLIMATE CONTROL MODULE IS WELL DOCUMENTED ONLINE AND THERE HAS EVEN BEEN A RECALL FOR IT ISSUED BY HYUNDAI BUT FOR SOME REASON MY WIFE'S VEHICLE IS NOT INCLUDED IN THE RECALL. I HAVE UPLOADED PHOTOS OF THE DAMAGED CONNECTOR AND WIRING HARNESS AS WELL AS A PHOTO FROM ANOTHER HYUNDAI VELOSTER OWNER WHICH SHOWS THE RECALL FOR THE CLIMATE CONTROL MODULE. I AM THANKFUL TO GOD THAT THE VEHICLE DID NOT CATCH FIRE SINCE MY WIFE AND TWO YEAR OLD SON TRAVEL IN IT EVERY DAY. I JUST WANT HYUNDAI TO DO THE RIGHT THING AND COVER THE COSTS TO REPAIR THIS FACTORY DEFECT.

NHTSA ID

11170939

Incident

Jan 16, 2019

Mileage

85,000 mi

DRIVING ON 60 FREEWAY WEST BOUND IN CHINO CA APPROXIMATELY 62 MPH AND SUNROOF JUST EXPLODED. SOUNDED LIKE A GUNSHOT. GLASS IMMEDIATELY FELL ON MY LAP AND PASSENGER SEAT AND REAR SEATS.

NHTSA ID

11128240

Incident

Aug 29, 2018

Mileage

3 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SUN ROOF HAD SHATTERED. NAPLETON HYUNDAI (649 DUNN RD, HAZELWOOD, MO 63042, (314) 548-0956) WAS CALLED, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE YET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

NHTSA ID

11092706

Incident

May 8, 2018

Mileage

82,000 mi

MY SON'S 2013 HYUNDAI VELOSTER'S SUNROOF EXPLODED VIOLENTLY WHILE PARKED IN OUR HOUSE DRIVE WAY. THE INSURANCE COMPANY WAS CONTACTED, BUT BECAUSE OF OUR INSURANCE DEDUCTIBLE THE EXPENSE WILL NOT BE COVERED BY THEM. THE CAR WAS TAKEN TO THE HYUNDAI DEALER AND THEY WOULD NOT TAKE RESPONSIBILITY FOR THE DAMAGE, DESPITE THEY HAD DONE SOME RECALLS ON THIS ISSUE, BUT WERE NEVER NOTIFY OF THIS RECALL OR OF THE POSSIBILITIES THAT THIS COULD HAPPEN.. I FIND IT UNFAIR THAT WE HAVE TO PAY FOR A DAMAGE THAT HAS TO DO WITH MANUFACTURING OF SUCH SUNROOFS BY HYUNDAI. IT IS CLEAR TO US NOW THAT THIS IS A VERY TERRIBLE ,DANGEROUS AND COMMON ISSUE WITH THIS TYPE OF VEHICLES SUNROOFS BECAUSE OF ITS SIZE. I AM FILLING THIS COMPLAIN BECAUSE I WANT TO KNOW WHAT MEASURES HAS THE GOVERNMENT TAKEN TO MAKE SURE THAT THE AUTOMOBILE INDUSTRY, IN OUR CASE THE HYUNDAI , IS MANUFACTURING SAFE CARS. FROM MY READING RELATED TO THIS ISSUE I AM NOW AWARE THAT THE AUTO INDUSTRY AND GOVERNMENT SAFETY REGULATORS ARE WELL AWARE OF THE PRESENT SAFETY HAZARDS, THAT CAN VERY WELL END UP BEEN DEADLY. PLEASE ADVISE ME ON HOW I CAN APPROACH THIS ISSUE WITH HYUNDAI. TO CLARIFY THE VEHICLE WAS STATIONARY AND THE TEMPERATURE WAS APPROXIMATELY 70%, WE DO LIVE IN SOUTH, FLORIDA AND THE TEMPERATURES CAN GO VERY HIGH, SO I AM VERY AFRAID THAT THIS CAN HAPPEN AGAIN AND I DO FEAR FOR MY SON'S SAFETY. AS OF NOW WE ARE GOING TO HAVE TO PAY $720.00 FOR THIS REPAIR THAT WE HAVE NOTHING TO DO WITH IT. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11084758

Incident

Apr 5, 2018

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE THE CONTACT WAS SEATED IN THE VEHICLE AND SLIDING BACK THE INSIDE LINER TO THE SUN ROOF, THE SUN ROOF GLASS EXPLODED. THE CONTACT STATED THAT THERE WAS GLASS THREE FEET FROM THE VEHICLE AS WELL AS INSIDE THE VEHICLE. THERE WERE NO INJURIES. THE CONTACT CALLED JIM CLICK HYUNDAI (6420 E 22ND ST, TUCSON, AZ 85710) AND WAS INFORMED THAT SINCE THE RECALL WAS FOR THE PREVIOUS YEAR, THERE WOULD BE AN OUT OF POCKET COST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.

NHTSA ID

11079201

Incident

Mar 13, 2018

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WITHOUT WARNING, THE CONTACT STATED THAT THE PANORAMIC SUN ROOF FRACTURED. THERE WERE NO INJURIES. THE DEALER (ETTLESON HYUNDAI, 5631 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525, (708) 491-0200) INSPECTED THE VEHICLE AND SUGGESTED THAT THE CONTACT CHECK WITH THE INSURANCE COMPANY. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12027 (VISIBILITY) AND NHTSA CAMPAIGN NUMBERS: 13V051000 (VISIBILITY) AND 12V568000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ID

11078882

Incident

Mar 2, 2018

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESUMED DRIVING WITH GLASS INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN HYUNDAI DEALER IN AUSTIN, TX WHERE THE BROKEN GLASS WAS VACUUMED OUT. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE BACK TO WHERE IT WAS PURCHASED. THE CONTACT TOOK THE VEHICLE TO WIESNER HYUNDAI LOCATED IN CONROE, TX WHO STATED THAT THE CONTACT WAS BEHIND ON HER WARRANTY AND THE VEHICLE COULD NOT BE SERVICED. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND WARRANTY FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ID

11012669

Incident

Jun 28, 2017

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF SUDDENLY EXPLODED AND GLASS FELL ONTO THE DRIVER. THE VEHICLE WAS TAKEN TO THE DEALER (BILL MARSH HYUNDAI IN TRAVERSE MI), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 69,000.

NHTSA ID

10994964

Incident

Jun 9, 2017

Mileage

69,000 mi

WHEN DRIVING AT HIGHWAY SPEED THE SUNROOF EXPLODED AND SENT GLASS FLYING INTO AND AROUND CAR. THERE WAS NOTHING NEARBY THAT COULD HAVE HIT AND DAMAGED THE SUNROOF SO VIOLENTLY, AND THE INCIDENT SEEMS TO BE CAUSED BY THE SAME MANUFACTURER DEFECT AS 2012 HYUNDAI MODELS COVERED IN THE RECALL. THE CAR IS A 2013 TURBO MODEL THOUGH, SO IT IS NOT COVERED BY THE RECALL. THIS COULD HAVE EASILY HAVE CAUSED AN ACCIDENT IF I WASN'T AWARE OF THE PROBLEM IN ADVANCE SO I COULD UNDERSTAND WHAT WAS HAPPENING AND REACT ACCORDINGLY. HYUNDAI WILL NOT ACKNOWLEDGE THE PROBLEM SINCE ITS OUTSIDE OF THE INITIAL WARRANTY DESPITE THE FACT THAT ITS CONSISTENT WITH THE OTHER SUNROOF RECALL. OTHER PROBLEMS INCLUDE HAVING TO HAVE A CLUTCH REPLACED AT 45000 DUE TO ANOTHER MANUFACTURER DEFECT (CAR WOULDNT ACCELERATE IN 1ST OR 2ND GEAR), AND NEEDING AN ENGINE REPLACED AT 60000 FOR AN UNKNOWN REASON. I BOUGHT THE CAR BRAND NEW (DROVE OFF THE LOT WITH 12 MILES ON ODOMETER) AND HAVE HAD ALL MAINTENANCE, INCLUDING OIL CHANGES, DONE BY THE HYUNDAI DEALERSHIP. SO FAR THE CAR IS GIVING ME MORE PROBLEMS THE LONGER I OWN IT.

NHTSA ID

10903142

Incident

Aug 26, 2016

Mileage

65,000 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING AT 15 MPH AND OPENING THE SUN ROOF, THE GLASS SHATTERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

NHTSA ID

10855276

Incident

Apr 10, 2016

Mileage

53,000 mi

SUNROOF SHATTERED WHILE DRIVING AND FELL INTO THE DRIVER COMPARTMENT. THE 2012 MODEL YEAR OF THIS VEHICLE HAD A RECALL ISSUED FOR THIS PROBLEM, BUT NOT THE 2013 MODEL YEAR. THE ISSUE SEEMS TO HAVE CROSSED THE MODEL YEARS.

NHTSA ID

10779080

Incident

Oct 1, 2015

WHILE TRAVELING ON A HIGHWAY AT 70 MPH THE SUNROOF VIOLENTLY EXPLODE AND THE COVER STARTED JUMPING UP AND DOWN DROPPING GLASS ALL OVER THE INTERIOR. IT SOUNDED LIKE A SHOTGUN GOING OFF INSIDE THE CAR. I REALLY STARTLED AND LUCKILY GOT THE CAR SLOWED DOWN AND OFF THE ROAD WITHOUT INCIDENT. GOT IT TO THE DEALERSHIP AND LIKE MOST I HAVE READ THEY SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. WITH SUCH HIGH MILAGE OF COURSE THE WARRANTY IS OUT ON IT. SO I WILL BE STUCK OUT OF POCKET FOR FIXING IT

NHTSA ID

10716772

Incident

May 13, 2015

Mileage

79,800 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 35 MPH, THE SUNROOF SHATTERED WITHOUT WARNING CAUSING GLASS TO FALL INTO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V568000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 35,000....UPDATED 05-26-15 *BF UPDATED 6/30/2015 *JS

NHTSA ID

10701172

Incident

Mar 20, 2015

Mileage

35,000 mi

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING 45 MPH, THE PANORAMIC SUN ROOF GLASS SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ID

10694039

Incident

Mar 13, 2015

Mileage

25,000 mi

I WAS DRIVING, DOING APPROX 50 MILES PER HOUR WHEN I HEARD A POP AND THEN IT STARTED TO RAIN GLASS FROM MY PANORAMIC SUNROOF THAT WAS SHATTERING ALL OVER ME. I HAD GLASS IN MY HAIR, CUTS ON MY FOREHEAD AND I HAVE A HUGE LUMP ON THE TOP OF MY HEAD FROM WHERE I WAS HIT IN THE HEAD WITH A BIGGER PIECE OF GLASS. WENT TO THE HOSPITAL TO MAKE SURE I DIDN'T HAVE A CONCUSSION, WHICH I DO NOT, HOWEVER, I AM VERY SORE FROM MY NECK UP TO THE TOP OF MY HEAD. BROUGHT THE CAR TO THE HYUNDAI DEALER AND THE SERVICE ADVISER ACTED SURPRISED THAT THIS HAD HAPPENED AND SAID TO CONTACT MY INSURANCE COMPANY TO FILE A COMPLAINT SINCE HE STATED IT COULDN'T HAVE HAPPENED ON ITS OWN, THAT SOMETHING HAD TO HAVE HIT IT. HOW SAD IT IS TO COME HOME TO SEE THAT THE 2012 MODEL OF MY CAR EXPERIENCED THE SAME CHALLENGE AND WAS UNDER RECALL AND NOW I AM SEEING THAT SEVERAL OTHER 2013 OWNERS ARE EXPERIENCING THE SAME ISSUE WITH THEIR SUNROOF AS I AM. *JS

NHTSA ID

10681854

Incident

Feb 6, 2015

Mileage

36,133 mi

DRIVING TO WORK AT 45MPH AND THE REAR HATCH WINDOW SHATTERED. NOTHING HIT IT, NO PREVIOUS CRACKS, ETC. BACK GLASS JUST SHATTERED, THE ONLY THING HOLDING THE GLASS FROM FALLING INTO THE BACK SEAT WAS MY TINTING. *TR

NHTSA ID

10670943

Incident

Jan 7, 2015

Mileage

19,677 mi