Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 INFINITI FX35 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 19 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE FRONT SIDE RAILS OF THE BODY OF THE VEHICLE HAVE CORRODED (RUSTED) FROM THE INSIDE AND HAVE PERFORATED THE EXTERIOR OF THE MEMBERS EXPOSING THEM TO FURTHER DAMAGE. IN MY OPINION, THE VEHICLE IS NO LONGER SAFE TO BE DRIVEN WITHOUT THE RISK OF THE MEMBERS COLLAPSING AND POSSIBLY CAUSING AN ACCIDENT. *TR
THE DASHBOARD ON THIS VEHICLE IS SEVERELY DETERIORATING. 99% OF THE DASHBOARD IS HAS BEGAN TO MELT AND DEVELOPED MEDIUM TO LARGE SIZE AIR BUBBLES. WHEN IT IS SUNNY OUTSIDE THE BUBBLES CREATE A GLARE ON THE WINDSHIELD CAUSING DRIVING DISTRACTION. FROM RESEARCHING THIS MATTER, THERE ARE MANY CUSTOMER WHO ARE HAVING THE SAME ISSUE.*DT*JB *TR
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD BUBBLED AND PEELED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 179,535.
2004 INFINITY FX35. CONSUMER WRITES IN REGARDS TO DEFECTIVE DASHBOARD MATERIAL. *LD THE CONSUMER STATED THE DASHBOARD WAS COMPLETELY BUBBLED AND BLISTERED. THE DEALERSHIP WAS NOTIFIED. UPDATED 09/14/2017*JS
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WOULD BECOME VERY STICKY AND SOFT WHENEVER THE VEHICLE WAS PARKED OUTSIDE. AN ODOR ALSO EMERGED FROM THE DASHBOARD. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
WENT TO OPEN DRIVER DOOR AND DOOR HANDLE BROKE OFF. VEHICLE WAS STATIONARY.
THE EXTERIOR DOOR HANDLES OF MY FX35 ALL CAME OFF..WHEN TRYING TO OPEN DOOR. INITIALLY OCCURRED WITH ONE OF THE REAR DOORS. THOUGHT MAYBE I WAS TOO ROUGH WITH IT..SO DIDNT MAKE MUCH OF IT. WHEN SECOND REAR DOOR BROKE OFF..I KNEW SOMETHING WASNT RIGHT. I CALL INFINITI..THEY REPLIED STATING THAT THERE WASNO RECALL. THE DRIVER SIDE HANDLE THEN BROKE OFF 2 YEARS AGO..THEN FINALLY FRONT PASSENGER LAST MONTH. I CANT BELIEVE IT. WHEN YOU SPEND MONEY ON AN "LUXURY" VEHICLE, ALL FOUR OF THE DOOR AHNDLES SHOULD NOT BE COMING OFF.
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE BUT MY DEALER NEVER TOLD ME. I AM THE ORIGINAL OWNER AND I WAS TAKING MY CAR TO THE DEALER FOR MAINTENANCE AND REPAIRS UP UNTIL 2011 AND THE DEAL NEVER TOLD ME THERE WAS A RECALL. NO APPARENTLY THE RECALL IS EXPIRED OR SOMETHING AND IS NOT COVERED. I DON'T UNDERSTAND HOW A RECALL CAN EXPIRE IF ITS AN SAFETY ISSUE AND HOW A DEAL CAN GET AWAY WITHOUT NOTIFYING THEIR CLIENTS. *TR
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. I JUST RECEIVED MY THIRD DENIAL TO MY THIRD WRITTEN REQUEST TO INFINITI CONSUMER AFFAIRS TO REPLACE MY BUBBLING DASHBOARD. I INITIALLY CONTACTED THE DEALER IN 2012 WHEN I HEARD ABOUT A DASHBOARD RECALL. I WAS INFORMED MY SPECIFIC VEHICLE WAS NOT PART OF THE RECALL. I WAS ALSO TOLD ABOUT A WARRANTY EXTENSION THAT MAY HAVE CARED FOR THE ISSUE; HOWEVER, BOTH THE INITIAL AND EXTENDED WARRANTY HAD EXPIRED AT THAT POINT. I WAS NEVER INFORMED OF A RECALL OR A WARRANTY EXTENSION BY INFINITI. EACH TIME I REQUESTED REPLACEMENT, INFINITI RESPONDED PROMPTLY VIA PHONE - NOTHING WAS PROVIDED IN WRITING. EACH TIME, THE REPRESENTATIVE WAS POLITE AND PROFESSIONAL AND RESPONDED WITH THE SAME SCRIPT - THEY WERE SORRY THERE WAS NOTHING THEY COULD DO AND THEY REALIZED THIS WAS NOT THE OUTCOME I WAS HOPING FOR. MY CONTENTION IS THAT THE DASHBOARD AND MATERIALS ARE DEFECTIVE AND INFINITI SHOULD TAKE OWNERSHIP OF THIS ISSUE AND FIX IT AT THEIR EXPENSE. OBVIOUSLY, IT WAS A KNOWN ISSUE SINCE THERE WAS A RECALL ASSOCIATED WITH THE DASHBOARDS BUBBLING. WHY MY VEHICLE WAS EXCLUDED BY THE RECALL IS A MYSTERY TO ME. TO CONFUSE THE ISSUE, THEY POINTED TO THE MILEAGE OF MY VEHICLE AND THE FACT THAT I DID NOT HAVE THE VEHICLE SERVICED AT THE DEALER AFTER THE ORIGINAL WARRANTY HAD EXPIRED. NEITHER POINT SHOULD BE RELEVANT TO A NON-WEAR-AND-TEAR ITEM LIKE A DASHBOARD. AT THIS POINT, THE BUBBLING AND DETERIORATION IS SO BAD THAT IT HAS BECOME A SAFETY ISSUE. THERE IS NOW A GLARE THAT WHEN DRIVING IN BRIGHT AND SUNNY CONDITIONS THAT NEGATIVELY IMPACTS FORWARD VISION. I AM REQUESTING ASSISTANCE TO GET INFINITI TO TAKE RESPONSIBILITY FOR THEIR PRODUCT AND HAVE THEM REPLACE THE DEFECTIVE DASHBOARD AT THEIR EXPENSE. AS STATED, THIS IS NOW A SAFETY CONCERN THAT IMPACTS NOT ONLY MY VEHICLE, BUT OTHERS ON THE ROAD. *TR
THE DASH OF MY CAR IS IN VERY POOR CONDITIONS, AND REPLACED IT ONCE AND CONTINUOUS PASSIN THIS ENTIRE MELTED AND CAUSED ME ITCHING. *TR
MY CAR HAD A RECALL ON THE DASH BOARD. IT GETS VERY HOT AND BURNS THUS CANNOT PUT ANYTHING OR HAVE EVEN YOUR HANDS TOUCHING THE DASH BOARD. IT IS SLOWLY MELTING . I HAVE ATTEMPTED TO CONTACT THE MANUFACTURER HOWEVER THEY HAVE REFUSED TO RESOLVE THE ISSUE. *TR
INFINITI WILL NOT STAND BEHIND BUBBLING DASHBOARDS--NO RECALL. THE ADHESIVES USED MAY BE THE PROBLEM AFTER SEVERAL YEARS, WHEN THE DASH BEGINS TO BUBBLE AND MELT. INFINITI EXTENDED THE WARRANTY ONLY, AND MANY OWNERS ARE PAST THAT TIME FRAME. THE CONCERN IS NOT JUST THE $1200 COST, BUT SAFETY CONCERNS FOR BREATHING FUMES. THERE ARE MANY REPORTS ONLINE. *TR
I BROUGHT A 2004 INFINITI FX35 IN 2010 AND I LOVE THIS SUV BUT THE ONLY ISSUE I HAVE IS THE DASHBOARD BUBBLED UP LIKE IT HAD BLISTERS. I CALLED AN INFINITI DEALER IN ALEXANDRIA VIRGINIA TO SEE IF THERE HAD BEEN A RECALL ON THE DASHBOARD AND I TALK TO [XXX] AND HE TOLD ME YES AND HE IS WILLING TO CHANGE THE DASHBOARD IF I GET APPROVAL FROM INFINITI CONSUMER AFFAIRS. APRIL 8, 2013, I CALLED AND TALKED TO A REP NAME [XXX] AND EXPLAIN THAT MY DASHBOARD HAVE BUBBLED UP LIKE IT HAD BLISTERS AND SHE TOLD ME SHE WILL GET BACK WITH ME IN 2 DAYS. WHEN SHE GOT BACK WITH ME I WAS VERY UNHAPPY WITH THE RESPONSE SHE GAVE THAT THEY WILL NOT REPLACE THE DASHBOARD. I CALL BACK LEFT A MESSAGE ASKING [XXX] PLEASE SEND ME AN EMAIL OR SEND ME A LETTER EXPLAINING WHY. THIS IS INFINITI E-MAIL RESPONSE. THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2004 FX INFINITI. INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, INFINITI APOLOGIZES FOR ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE ARE PLEASED YOU TOOK THE TIME TO CONTACT US REGARDING THE SITUATION.?INFINITI CAREFULLY CONSIDERED YOUR REQUEST DURING A REVIEW OF ALL OF THE AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. INFINITI IS UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE DASHBOARD DUE TO THE VEHICLE BEING OUTSIDE OF THE NEW VEHICLE LIMITED WARRANTY. WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, BUT WE HOPE THAT YOU UNDERSTAND OUR POSITION. I NEVER RECEIVED A WARRANTY LETTER FROM INFINITI AT ALL. I THOUGH INFINITI STAND BY THEIR BRAND TO ENSURE THE SAFETY AND PERFORMANCE OF THEIR VEHICLES. I WANT TO KNOW WHO TO CONTACT TO GET THIS MATTER RESOLVED. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TRUNK WILL NOT OPEN UNLESS YOU USE TRUNK RELEASE INSIDE OF TRUNK DOOR. *TR
3 DOORS ON MY 2004 FX35 WILL NOT OPEN FROM INSIDE OR OUTSIDE-THIS IS A SAFETY ISSUE. FIRST WEEK IN SEPT I TRIED TO OPEN BACK DOOR TO RETRIEVE MY BOOKS, ETC AND THE DOOR WOULD NOT OPEN. I LEANED IN FROM DRIVER SIDE AND NOTICED DOOR WAS UNLOCKED SO I TRIED TO OPEN FROM THE INSIDE-IT WOULD NOT OPEN,. MY AUTO HAS ONLY 46,000 MILES ON IT. I TOOK TO DEALER AND HE SAID HE HAD NEVER SEEN THIS HAPPEN BEFORE. HE KEPT THE CAR FOR 3 DAYS AND SAID IT TOOK THEM ALL DAY TO OPEN THE 2 BACK DOORS. HE SAID ALL FOR ON MY ACCULATOS(SOMETHING LIKE THAT) FAILED AND THEY REPLACED THEM AT CHARGE OR OVER $ 2000.00. THIS IS A SERIOUS FLAW IN THE AUTO IF THE DOORS CAN NOT BE OPENED FROM THE INSIDE OR OUTSIDE. WHAT IF I HAD BEEN IN AN ACCIDENT AND THE DOORS COULD NOT BE OPENED? I FIRMLY BELIEVE THIS IS A PROBLEM THAT SHOULD BE ADDRESSED BY THE MFG AND I SHOULD NOT HAVE HAD TO PAY OVER $ 2000.00 FOR SOMETHING THAT I DID NOT CAUSE. RARELY AS ANYONE EVER RODE IN MY BACK SEATS AS USUALLY I AM A LONE RIDER OR DRIVER IN THE INFINITI. *TR
FRONT TIRES RAN OVER A SHARP OBJECT IN THE ROAD, WHICH PROPELLED IT TOWARDS THE REAR OF THE VEHICLE AND PUNCTURED THE FUEL TANK AND CREATED A GAS LEAK. *NM
DT: THE CONTACT OWNS A 04 INFINITI FX35. THE CONTACT SMELLED SOME TYPE OF ODOR COMING THROUGH THE VENTS. THE ODOR SMELLED LIKE MOLD. THE TECHNICIAN AT NISSAN STATED THAT IT WAS MOLD. *AK THE FOG LIGHT WAS INOPERATIVE, THE BUMPER WAS DAMAGED, THE LEATHER ON THE SEATS WAS WEARING. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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