2004 INFINITI FX35 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 INFINITI FX35, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Interior & seats3123.7%
- Body & structure1914.5%
- Electrical1813.7%
- Fuel system1612.2%
- Airbags1511.5%
- Exterior lighting75.3%
- Visibility43.1%
- Seat belts43.1%
- Brakes43.1%
- Engine32.3%
- Other / unspecified32.3%
- Suspension21.5%
- Driver assistance21.5%
- Steering10.8%
- Tires & wheels10.8%
- Transmission10.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DANGEROUS SITUATION
DRIVER SIDE LEATHER SEAT IS TOTALLY CRACKED. DEALER SAID THAT HE'S NEVER SEEN THIS BEFORE AND NO OTHER CARS HAVE HAD THIS PROBLEM. SINCE THEN, I'VE CHECKED INFINITI FORUMS FOR SERVICE INSTRUCTIONS AND GENERAL HELP. I HAVE NOTICED THIS REPORTED A LOT BUT NOTHING IS EVER DONE. NOW I CAN SEE COMPLAINTS HERE WHEN I WENT TO LOOK FOR MY AIRBAG RECALL NOTICE. MY CAR IS ON THE AIRBAG LIST, BUT I HAVE NOT BEEN CONTACTED. THESE SEATS ARE AN ISSUE THAT HAS NEVER BEEN HANDLED. THE DEALER WAS NOT TRUTHFUL AND IT HAS BEEN A VERY LONG TIME NOW. NONE OF THE OTHER SEATS IN THIS CAR, OR MY OTHER TWO CARS HAD THIS PROBLEM. IT IS CLEARLY A MANUFACTURING DEFECT. *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
THE FRONT SIDE RAILS OF THE BODY OF THE VEHICLE HAVE CORRODED (RUSTED) FROM THE INSIDE AND HAVE PERFORATED THE EXTERIOR OF THE MEMBERS EXPOSING THEM TO FURTHER DAMAGE. IN MY OPINION, THE VEHICLE IS NO LONGER SAFE TO BE DRIVEN WITHOUT THE RISK OF THE MEMBERS COLLAPSING AND POSSIBLY CAUSING AN ACCIDENT. *TR
THE DASHBOARD ON THIS VEHICLE IS SEVERELY DETERIORATING. 99% OF THE DASHBOARD IS HAS BEGAN TO MELT AND DEVELOPED MEDIUM TO LARGE SIZE AIR BUBBLES. WHEN IT IS SUNNY OUTSIDE THE BUBBLES CREATE A GLARE ON THE WINDSHIELD CAUSING DRIVING DISTRACTION. FROM RESEARCHING THIS MATTER, THERE ARE MANY CUSTOMER WHO ARE HAVING THE SAME ISSUE.*DT*JB *TR
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
ALWAYS SLIP VDS ON
TL* THE CONTACT OWNS 2004 INFINITI FX35. THE CONTACT STATED THAT THE KEY FOB FAILED TO SECURELY LOCK THE DOORS WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO NISSAN OF MUSKOGEE LOCATED AT 841 N MAIN ST, MUSKOGEE, OK 74401, (888) 532-5718) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
THE FUEL GUAGE GIVES A FAULTY READING. I CAN HAVE A FULL TANK, AND THE GUAGE WILL READ BETWEEN 1/4 TANK AND EMPTY, EVEN PROMPTING THE RED 'LOW FUEL' INDICATOR LIGHTT TO ILLUMINATE. *TR
THE GAS GAUGE IS ALWAYS WRONG. SINCE I FIRST HAD IT, THE BEHAVIOR OF THIS COMPONENT HAS NEVER SHOWN FULL, AND SHOWS EMPTY FAR TOO EARLY, OFTEN 6-8 GALLONS BEFORE THE TANK IS OUT. I LOOKED UP MY RECALL FOR MY AIRBAGS, WHICH THIS CAR HAS, AND I NOTICED A NUMBER OF COMPLAINTS HERE. I SEARCHED INFINITI FORUMS AND FOUND A LARGE NUMBER OF COMPLAINTS WITH RECOMMENDED FIXES. I CLEANED THE PARTS, AND IT IMPROVED, BUT NOW THE GAUGE IS OFF AGAIN, AND THIS ISN'T SAFE, SINCE I CANNOT TRUST WHEN I WILL RUN OUT OF GAS. I ALSO WONDER ABOUT MY ODOMETER AND WHAT ITS READING. THERE SEEMS TO BE SOMETHING WRONG WITH THESE INDICATORS. *TR
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CERRITOS AUTO SQUARE (18827 STUDEBAKER RD, CERRITOS, CA 90703, (562) 924-1661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
WELL I DID SOME RESEARCH AND I FOUND OUT THAT THE AIR BAGS WERE RECALL SINCE MAY 24, 2016. WHEN I CONTACTED INFINITY THEY TELL ME NO. PLEASE HELP. RIGHT NOW IT FLASHING
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Hello dear infinity company. 1 problem is the seat belts, they don't tighten back. Problem 2: the headlights are very poorly lit and there are internal microcracks, the lamps are standard. Problem 3: Cruise control sometimes does not work and does not brake when approaching a vehicle. 4 the problem of moisture getting into the headlights and internal microcracks
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DANGEROUS SITUATION
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DEAR SIR OR MADAM, MY NAME IS [XXX]. I’M OWNER OF INFINITI FX35 2003 [VIN [XXX] ] AND ACCORDING TOVINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
BUBBLING/STICKY DASHBOARD/MELTING DASHBOARD
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
Hello dear infinity company. 1 problem is the seat belts, they don't tighten back. Problem 2: the headlights are very poorly lit and there are internal microcracks, the lamps are standard. Problem 3: Cruise control sometimes does not work and does not brake when approaching a vehicle. 4 the problem of moisture getting into the headlights and internal microcracks
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I HAVE HAD MY FX 35 FOR 6 YEARS NOW AND FOR THE MOST PART HAVE BEEN PLEASED WITH IT. EXCEPT, WHEN IT COMES TO THE BRAKING SYSTEM. BASED ON THE RESEARCH I DONE, I AM NOT THE ONLY ONE WITH THE SAME COMPLAINT. THE BRAKES PRODUCE A PIERCING SQUEAL AT SLOW SPEEDS WHEN THEY ARE LIGHTLY APPLIED. I'VE SPENT CLOSE TO $1,000 IN AN ATTEMPT TO RESOLVE THE ISSUE WITHOUT SUCCESS. I'VE HAD BOTH THE FRONT AND REAR PADS AND ROTORS REPLACED WITH FACTORY-BRAND PARTS AND THE ISSUE STILL EXISTS. WHEN I ASK THE DEALER ABOUT THE PROBLEM THEY SAY "IT HAPPENS TO ALL OF THEM" AND THAT "THERE'S NOTHING THEY CAN DO". HOW CAN THIS NOT BE CONSIDERED A MANUFACTURING DEFECT AND BE SUBJECT TO A RECALL? THIS IS PRECISELY WHY I CHOSE TO SPEND MY $50,000 FOR MY LATEST CAR PURCHASE AT A MERCEDES-BENZ DEALER! AFTER SPENDING OVER $40,000 ON A "LUXURY" BRAND AUTOMOBILE, I EXPECTED MORE... A LOT MORE. INFINITI PLEASE DO SOMETHING ABOUT THIS! *TR
TL*THE CONTACT OWNS A 2004 INFINITI FX35. WHILE TRAVELING 45 MPH THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THEY WOULD NOT ENGAGE CAUSING THE VEHICLE TO DRIVE THROUGH AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE REPAIR SHOP WHO PREVIOUSLY SERVICED THE VEHICLE INSTALLED AFTERMARKET BRAKING PARTS ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK TO THE PREVIOUS REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE THE BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE BRAKE FLUID HAD CREATED A BUBBLE IN THE LINE AND WAS REPAIRED. THE FAILURE RECURRED FOR THE THIRD TIME AND THE VEHICLE WAS TAKEN TO THE DEALERS WHO STATED THAT THE FAILURE WAS DUE TO A FAULTY COMPUTER AND WAS REPAIRED. THE FAILURE RECURRED A FOURTH TIME AFTER THE COMPUTER WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER WAS DEFECTIVE. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK WHILE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 39,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
I STARTED MY CAR UP ON THE MORNING OF 6/1/12 AND I NOTICE IT WAS SHAKING. I DROVE IT AROUND THE CORNER AND SHAKING GOT WORST AND THE ENGINE LIGHT CAME ON. I PARKED THE CAR. CALLED INFINITY DISCUSSED PROBLEM AND BROUGHT THE CAR IN FOR SERVICE THE SAMEDAY. TODAY I GET A CALL FROM THE SERVICES DEPT AND I WAS TOLD I NEED A NEW ENGINE. I WAS TOLD THE PROBLEM WAS MISS FIRE AND OIL BUILD UP, AND IT WAS UNREPAIRABLE. AND I SHOULD HAVE GOTTEN MORE FREQUENT OIL CHANGES. IN 2011 THE ENGINE LIGHT CAME ON MY CAR WAS REPORTED THAT IS WAS MY COOLING SYSTEM. IT WAS REPAIRED. NOTHING WAS REPORTED THAT IS WAS A PROBLEM WITH THE ENGINE. I FAXED THE SERVICES DEPT RECORDS FROM SEARS OF OIL CHANGES. I WENT TO SEVERAL OTHER PLACES SINCE 2004. BUT I HAVE NO RECORD. *TR
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN SHAKING ABNORMALLY. THE ENGINE LIGHT ILLUMINATED AND THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED. THE DEALER INFORMED THE CONTACT THAT THE OIL WIRES THAT CONNECTED TO THE ENGINE HAD BURNED. THE CONTACT WAS ADVISED THAT THE ENGINE WOULD NEED REPLACING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNED THAT WE MUST PAY FOR THE DEFECT. I CONTACTED INFINITI SEVERAL TIMES AND THEY REFUSED TO ACKNOWLEDGE THAT THIS WAS A PROBLEM. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IN CASE OF AN ACCIDENT, ETC BECAUSE YOU COULD NOT EXIT THE AUTO NOR COULD ANYONE ELSE OPEN THE DOORS. *TR
FRONT WHEEL BEARINGS ARE SHOT AFTER ONLY 40000 MILES. MAJOR HAZARD.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE OPERATED DUE TO CORRODED REAR CONTROL ARMS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AND REAR CONTOL ARMS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
HAD CAR CHECKED BY MECHANIC WHO SAID WHEN CHECKING UNDER THE CAR, HE FOUND IT RUSTED TO THE POINT WHICH IT COULD BECOME UNSAFE. I CHECKED ONLINE FOR RECALLS. FOUND RECALLS FOR NISSAN PATHFINDERS AND INFINITI I30. NOT THE FX. HOWEVER THERE WERE MANY FORUMS OF OTHER FX35 OWNERS WHO ALSO CLAIMED THEIR CARS HAD RUSTED UNDER THE CAR. MY CAR HAS VERY LOW MILEAGE FOR THE YEAR. IT IS IN NEW ENGLAND, BUT MY DRIVEWAY IS HOT TOPPED AND ALWAYS CLEANED TO THE BARE PAVEMENT. I DO NOT USE ROCK SALT. I ALSO LIVE AND WORK IN MY HOME, SO I AM NOT ON THE ROAD A LOT. I AM PASSED THE TIME ON THE WARRANTY, BUT MY MILEAGE IS LOW. SPOKE TO SOMEONE AT INFINITI, BUT SHE DIDN'T BELIEVE I WOULD BE ELIGIBLE TO HAVE IT FIXED UNLESS THERE WAS A RECALL. NISSAN HAD THIS PROBLEM WITH OTHER CARS, AND STANDS TO REASON THAT IT COULD ALSO APPLY TO THIS MODEL. COULD YOU PLEASE INVESTIGATE? THIS IS A VERY EXPENSIVE CAR. THANK YOU. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Hello dear infinity company. 1 problem is the seat belts, they don't tighten back. Problem 2: the headlights are very poorly lit and there are internal microcracks, the lamps are standard. Problem 3: Cruise control sometimes does not work and does not brake when approaching a vehicle. 4 the problem of moisture getting into the headlights and internal microcracks
WHILE DRIVING WITH THE CRUISE CONTROL ON, THE VEHICLE WOULD ACCELERATE OVER THE SET SPEED. *NM THE VEHICLE DID NOT REMAIN IN CRUISE CONTROL AFTER SHIFTING TO A LOWER GEAR. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
KEYLESS ENTRY AND INTERNAL DOOR LOCKING ACTUATORS NOT WORKING PROPERLY. AUTOMATIC STEERING WHEEL AND SEAT POSITIONING SYSTEM DOES NOT WORK (INTERMITTENT). DOORS FAIL TO LOCK WHEN ACTUATED. ALSO WHEN LOCKED AND KEYLESS ENTRY IS ACTIVATED VARIOUS DOORS /OR REAR HATCH WILL FAIL TO UNLOCK. ALSO WHEN EXITING THE VEHICLE PASSENGER DOOR (FRONT) FAILS TO LOCK OR UNLOCK EITHER REMOTELY OF BY PUSHING THE DOOR LOCKING BUTTON. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
WHEN YOU USE THE MANUAL SHIFTER (TRIPTRONIC) IT HASE A KNOCKING SOUND AND FEEL BEETWEN THE SECOND AND THIRD GEAR. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .