Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 11 NHTSA owner-reported complaints for the 2011 INFINITI FX35, most frequently naming the fuel system, engine and electrical categories. 78 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Aug 2014 | 1 | 1 |
| Jul 2015 | 1 | 2 |
| Nov 2018 | 1 | 3 |
| Jan 2020 | 1 | 4 |
| Feb 2020 | 1 | 5 |
| Aug 2021 | 1 | 6 |
| Sep 2021 | 1 | 7 |
| Apr 2022 | 1 | 8 |
| Oct 2022 | 1 | 9 |
| Mar 2023 | 1 | 10 |
| Jul 2023 | 1 | 11 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 2011 Infiniti FX. The contact noticed that the steering assembly was cracking without any warning. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 101,938.
Engine, Electrical power has gone out at 6 months. After purchase. Break down on interstate. Vehicle dealership: ONEAUTOSALESORLANDO
The contact owns a 2011 Infiniti FX35. The contact stated while driving 30 MPH, the vehicle was stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and the mechanic associated the failure with faulty wiring. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to the same independent mechanic, where they replaced the battery and continued to associate the failure with the wiring or the fuel system. The independent mechanic had not repaired any components however, after a week and a half the vehicle began to drive properly. The contact continued to experience the failure. The contact towed the vehicle to another independent mechanic and the vehicle was diagnosed with the fuel gauge not reading properly. The vehicle was not repaired. The contact stated that he refueled the vehicle and was able to continue driving the vehicle. The contact stated that two months later he experienced the failure again. The vehicle was not drivable. The contact towed the vehicle back to a third independent mechanic who also diagnosed the vehicle and determined that the fuel gauge was not reading properly. The vehicle was not repaired and continued to experience the failure. A dealer was not contacted. The vehicle was not diagnosed or repaired at a local dealer. The manufacturer had not been informed of the failure. The failure mileage was approximately 147,000.
Component: Dashboard Risk: pieces crack and fall off and are propelled by the air conditioning into the face of the driver. The shine from the deteriorating dashboard is visually blinding during sunny days.
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
The dashboard on this vehicle seem to be failing in such a way that it has become extremely shiny & sticky and causes major visibility issues. Nothing that we have used to clean the dash works to remove the shininess. This has gotten so bad that the glare caused makes it very difficult to see out of the windshield.
TL* THE CONTACT OWNS A 2011 INFINITI FX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH THE VEHICLE UNEXPECTEDLY STOPPED AND WOULD NOT RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT HOME. THE VEHICLE WAS TAKEN TO THE DEALER (INFINITI OF ARDMORE 306 W LANCASTER AVE, ARDMORE, PA 19003) FOR DIAGNOSIS. THE DIAGNOSIS WAS A REPLACE FUEL SENDER AND AC AMP. THE VEHICLE WAS NOT REPAIRED. THE CONTACT IS REFERENCING THE FAILURE TO (NHTSA CAMPAIGN NUMBER: 10V074 COMPONENTS FUEL SYSTEM, OTHER) THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000 *LN *DL
2011 INFINITI FX 35 - DEALER RECOMMENDS THE REPLACEMENT OF THE FUEL SENDER & A/C AMP FOR $1,765.09. MY RESEARCH REVEALS THAT THIS ISSUE/PART HAS BEEN A CONCERN SINCE 2003 (NISSAN/INFINITI) - I HAVE A 2011. BASICALLY THE GAS GAUGE NO LONGER WORKS THEREFORE THE DRIVER DOESN'T KNOW WHEN GAS IS NEEDED. THIS MORNING 1/31/2020 I WAS ON MY WAY TO WORK AND GOT 6 DOORS AWAY FROM MY HOME AND MY CAR STOPPED IN THE MIDDLE OF THE STREET - OUT OF GAS AND I HAD TO CALL AAA TO BRING ME GAS SO I COULD GET TO THE GAS STATION. I AM GRATEFUL THAT MY CAR STOPPED IN THE MIDDLE OF MY BLOCK AS OPPOSE TO STOPPING ON THE MOST DANGEROUS STRETCH OF HIGHWAY IN PHILADELPHIA "THE ROOSEVELT EXPRESSWAY/BLVD" - MAKING THIS MALFUNCTION A SAFETY CONCERN FOR THE OWNER AND FELLOW DRIVERS ON THE HIGHWAY. NISSAN/INFINITI HAS THIS PROBLEM SINCE 2003 AND I HAVE A 2011 WITH ONLY 75000 MILES ON IT. I WAS A LOYAL CUSTOMER TO MY INFINITI DEALER AND WAS TOLD THERE WAS NOTHING THAT THEY WERE WILL TO DO TO CORRECT THIS PROBLEM. IS THIS PROBLEM NOT BEING CORRECT FOR SO MANY YEARS BECAUSE IT IS MAKING NISSAN/INFINITI EXTRA MONEY ON REPAIRS?! ONE THING FOR SURE IT IS PUTTING CONSUMER/DRIVERS AT RISK OF INJURY AND DEATH.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE:BODY
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
AIR BAGS
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ELECTRICAL SYSTEM
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VISIBILITY/WIPER
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.