2011 INFINITI G37 Airbags Problems

My vin # [XXX] comes up as a 2 door 2011 infiniti g37. Mine is a 4 door. The problem is the air bag light started to blink and the airbag light would show passenger airbag. I've researched enough about the takata air bag recall and the 2011 infiniti g37 is a part of that recall. It's mind boggling just thinking about the dangers of my vehicle that I need to get to and from work daily as well putting anyone on the passenger seat. I don't even feel safe driving the vehicle anymore. What can be done, its obvious it's not working properly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11578185

Incident

Mar 13, 2024

See attached document for complaint

NHTSA ID

11576837

Incident

Nov 29, 2023

The contact owns a 2011 Infiniti G37. The contact stated while operating the vehicle, the air bags warning light remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 83,653.

NHTSA ID

11566281

Incident

Nov 20, 2023

Mileage

83,653 mi

Airbag warning light came on. Took the car to the dealer and they gave me an estimate of $10,858.62 to repair the airbag! I feel that this is a defect and should be a recall item as I have since read several complaints of the same exact problem! This car has been kept in the garage and only driven when the weather is beautiful! it only has 29,100 miles on it. We bought it from the Infinity dealer in Annapolis, MD in 2012.

NHTSA ID

11558079

Incident

Oct 1, 2023

I have been having issues with my passenger airbag warning light. The issue is warning light will not go out. I took my vehicle to an Infiniti dealer for a diagnostic. Dealer found code DTC B1018 OCS unit failure. Much to my disbelief and, dealer recommends new passenger side air bag diagnoses module and lower seat frame before further diagnosis. What really angered me was the price to repair a safety issue on this vehicle that wasn't caused by an accident or repair . The quoted module price was $1275.00, price for lower seat frame is $7695.00. Note, this is the price for parts and didn't include labor. At that point, I didn't ask what the labor cost was because I was flabbergasted and taken aback by the the excessively high price for repair. After reading 100's of forums, many are having the same issue with their Infinities and other Nissan Vehicles. Infinity and NHTSA must be aware of this massive problem and Infiniti/Nissan needs to correct this flaw in engineering at the companies expense. We as consumers who pay a lot for these vehicles should be protected. My concern is I have lupus and Arthritis and have chronic pain daily and need my car for numerous doctors visits. Since my health diagnosis I haven't been able to work the past seven years and can't afford to pay over $ 9000.00 to fix a otherwise good running vehicle but also can't afford to get into a car accident because the airbag will not deploy. Since I do have an illness, a car accident without a working airbag system my injuries or worst would be exacerbated by this Infiniti/Nissan flaw in engineering. Please advise as I need assistance with getting my car repaired.

NHTSA ID

11525940

Incident

Jun 5, 2023

When I start my car the seatbelt lights doesn't go out as it should. I had issue checked and mechanic found front occupant sensor defective and Sensor comes on with seat trac. Mechanic stated issue needs to be fixed because airbag won't deploy in an accident. My car only has 76,618 miles driven and this is a serious safety issue that must be rectified. Please advise.

NHTSA ID

11521782

Incident

Nov 30, 2022

The occupant sensor in the front passenger seat has failed, rendering the Supplemental Restraint System (airbag) compromised and partially nonfunctional. Upon inspection, dealer states that they cannot ensure that entire SRS will function properly unless repaired. The proposed solution is to replace the Occupant Sensor Unit at a cost of $4,905. The SRS indicator light remains on as I have not agreed with Infiniti Dealer's proposed costly replacement. This puts the driver and any/all occupants at risk. There is a reasonable amount of internet discussion concerning this problem/safety issue with Infiniti.

NHTSA ID

11503101

Incident

Sep 26, 2022

Passenger occupancy sensor failed while on a road trip. The dealer wanted $5000 to replace the whole seat.

NHTSA ID

11485143

Incident

Aug 1, 2022

Error code B1018 for occupant sensor unit failed. Infiniti of Sarasota estimate is $11,013 to repair. Cannot justify spending that much but feel unsafe with airbag deployment. Need information on a resolution.

NHTSA ID

11478965

Incident

Aug 9, 2022

My passenger air bag light started suddenly flashing on the instrument panel while a passenger was in the seat. The air bag light sensor shows the air bag isn’t on, even when a passenger is seated. This causes concern because if an accident occurs, it is likely the air bag will not deploy as it appears to be disabled by the sensor. The has been a widely reported problem and should be recalled due to faulty sensor.

NHTSA ID

11462358

Incident

Jan 28, 2022

My 2011 Infiniti G37 passenger airbag light comes on and off even if there is no people sitting. And even with passengers the lights come on and off, Im worried that one day something happens and the airbag wont deploy. I have done some research and I found out that there is a lot of people that have the same issues. In case of an accident airbag might not deploy, Infiniti has not issue a safety recall for the airbags, and there are complains from 2011 since it came out and there still no recalls in 2022.

NHTSA ID

11461692

Incident

Apr 21, 2022

The contact owns a 2011 Infiniti G37. The contact stated that while starting the vehicle, the air bag sensor warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no additional assistance. The failure mileage was approximately 47,000.

NHTSA ID

11460865

Incident

Feb 6, 2019

Mileage

47,000 mi

Passenger front air bag not activating due to a faulty seat sensor. It puts the passenger at risk of air bags not deploying and potentially causing harm or death. This is a well known problem with this particular vehicle and cost 7000 plus to fix at dealership because the entire seat needs replaced. My airbag light has been blinking and when a passenger sits in the front seat...the airbag still shows as off. 7000 plus is a ridiculous amount when its something i believe should be corrected by a recall. Here is one a few websites that other owners have dealt with the same issue: https://www.carproblemzoo.com/infiniti/g37/air-bag-light-on-problems.php

NHTSA ID

11450025

Incident

Jan 24, 2022

My passenger seat belt light started blinking and the dealer said I needed a new chip in the seat at a cost of $8,000. I went online to see what other Infiniti car owners were experiencing and it turns out this is happening with all their cars. I can not tell if the airbag is working or will work if I have an accident. This seems like it should be covered by a recall. Please advise.

NHTSA ID

11445500

Incident

Feb 1, 2021

Airbag sensor bad. Due to poor design of location of sensor, The repair for this sensor involves the complete removal and replacement of the front passenger seat. The cost of the repair for this sensor estimate from dealership is $4200. Neither Infiniti nor Nissan will financially assist with this obscene repair cost due to design and location of sensor. Without this repair, no airbag in the car will work as intended. We were told that should the driver continue to drive the vehicle without the repair, the airbag could spontaneously deploy, potentially causing great bodily harm to driver and the public. The other issue that is likely to occur is that should the vehicle be involved in an accident, none of the airbags will deploy as intended. The car can not be driven at this time. The airbag light flickered and then stayed on beginning June 2022. The Infiniti dealership in Clearwater, Florida inspected the issue and diagnosed with repair estimate. They offer no other remedy nor any further financial assistance to repair this vehicle from regional nor corporate offices of both Infinit and Nissan.

NHTSA ID

11438470

Incident

Jun 25, 2021

Air bag light is flashing, passenger side air bag not engaged. Available for inspection. This is an inherent safety risk for anyone sitting in passenger side front seat, I have to ask all of my passengers to sit in the back. Problem confirmed by two dealerships, with the second happily quoting over $4K to repair as the entire seat must be replaced. Light has been on for some time, online tips to reset have not worked.

NHTSA ID

11426051

Incident

Jun 25, 2021

I am writing the complaint to inform you and request an investigation into the Infiniti Advanced Air Bag System (AABS) passenger seat sensor. I recently purchased a 2011 Infiniti G37x sedan with approximately 62,251 miles on June 28th, 2021. This vehicle has had one owner prior to me and has a clean CarFax report with no issued accidents or collisions reported, based on the overall evaluation from an independent repair shop. The main issue experienced with the G37x vehicle and the reason for the manufacturer should create a safety recall was the air bag seat sensor was malfunctioning, as verified by an independent mechanic. I have experienced other vehicle manufacturers issue voluntary recalls and repairs because these passenger occupancy sensors may degrade and fail to detect a passenger in the front seat. This appears to be a very common recall issue. The fault code presented from the ODB-II confirmed to be the air bag seat sensor was malfunctioning and required to be replaced/repaired completely, or all the airbags would not deploy at all to the passenger and both the driver. I am therefore requesting that INFINITI/Nissan North America to investigate and note this experience/issue with the air bag seat sensor and issue a recall for this particular issue to the owners of such affected vehicles. I deem that there is a risk of many vehicles that are having a similar issue with the seat sensor which will cause the air bag system to not function properly in the event of an accident or collision when the air bag would needed to be deployed. THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER STATED THE VEHICLE WAS OUT OF WARRANTY. THE CONSUMER BELIEVED THE VEHICLE SHOULD STILL BE REPAIRED UNDER THE RECALL DUE TO THE SAFETY RISK.

NHTSA ID

11424111

Incident

Jun 28, 2021

My air bag light for my passenger side has been in for at least three years. Then a year ago the driver’s side warning light came on. It is unsafe to drive. I cannot believe there has not been a recall. Took it to a dealership and they stated no recall and is costs 3-4 thousand dollars per sensor to fix. There needs to be an air bag sensor recall for this car.

NHTSA ID

11420989

Incident

Jan 1, 2018

TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES INFINITI (5880 NAPLES BLVD, NAPLES, FL 34109, (239) 948-7773) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS FAULTY AND THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11398399

Incident

Mar 1, 2021

Mileage

30,000 mi

WHEN DRIVING ON A CITY STREET THE PASSENGER AIR BAG LIGHT CAME ON. TOOK THE CAR TO SANDY SANSING NISSAN IN FOLEY, AL. WAS TOLD THAT THE AIR BAG SENSOR WAS FAULTY. AFTER RESEARCHING THIS IT SEEMS THAT THIS PROBLEM IS COMMON AMONG G CLASS VEHICLES. INFINITY HAD A RECALL ON THE OCCUPANT CLASSIFICATION SYSTEM "OCS" MANUFACTURED BY CONTINENTAL AUTOMOTIVE SYSTEMS IN WHICH A VARISTOR IN THE OCS CONTROL UNIT MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATIONS. UNDER CERTAIN CONDITIONS, THIS COULD INTERRUPT THE SIGNAL BETWEEN THE OCS AND THE AIRBAG CONTROL UNIT, CAUSING THE PASSENGER AIRBAG TO BE SUPPRESSED IN AN ACCIDENT. THE RECALL BEGAN NOV. 4, 2008. IF THIS RECALL WAS IN 2008 WHY IS INFINITY STILL HAVING THIS PROBLEM IN 2011? WHAT CORRECTIVE ACTION DID INFINITY TAKE TO SOLVE AND KEEP THE PASSENGER SAFE IN THE EVENT OF AN ACCIDENT? IF CORRECTIVE ACTION WAS NOT TAKEN THIS COULD RESULT IN THE PASSENGER AIRBAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. I ASK THAT INFINITY TEST THE SIGNAL BETWEEN THE OCS AND ACU USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY THE SEAT CUSHION (CONTAINING THE OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATIONS. I REFERENCE THIS TO RECALL NUMBER 08V521000 (PASSENGER AIRBAG MAY NOT DEPLOY). I HAVE CONTACTED INFINITY AND HAVE FILED A COMPLAINT WITH INFINITY BUT HAVE NOT RECEIVED A RESPONSE FOR CORRECTIVE ACTION FROM THEM. THIS IS AN UPDATE TO DOT AUTO SAFETY, REFERENCE # 11383307

NHTSA ID

11390592

Incident

Dec 4, 2020

Mileage

49,500 mi

TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED WHILE THE TURNING ON THE IGNITION, THE FRONT PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LAKE NORMAN INFINITI (20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031, (704) 464-4117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT PASSENGER SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

NHTSA ID

11388798

Incident

Jan 13, 2021

Mileage

61,000 mi

THE AIRBAG LIGHT ON THE DASH CAME ON FLASHING ONE DAY, AND HAS NEVER STOPPED. A MECHANIC CLEARED THE LIGHT ONCE WHEN I BROUGHT THE CAR IN FOR SOMETHING ELSE, AND THE LIGHT CAME BACK ON THE NEXT DAY. THE AIRBAG LIGHT ON THE DASH SAYS THAT THE AIRBAG IS OFF. FROM MY UNDERSTANDING, THIS MEANS THAT NONE OF THE AIRBAGS WILL DEPLOY IF THERE IS AN ACCIDENT. I AM VERY CONCERNED. THIS SEEMS LIKE A COMMON ISSUE FOR THIS CAR AND NISSAN/INFINITI DOESN'T SEEM TO CARE.

NHTSA ID

11387333

Incident

Sep 1, 2019

TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO SANDY SANSING NISSAN LOCATED AT 3100 S. MCKENZIE ST, FOLEY, AL 36535 WHO DIAGNOSED THAT THE AIR BAG SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,500.*DT*JB

NHTSA ID

11383307

Incident

Dec 4, 2020

Mileage

49,500 mi

AIRBAG SENSOR FOR THE PASSENGER SIDE HAS GONE BAD RESULTING IN THE AIRBAG NOT DEPLOYING IF IN AN ACCIDENT. STATIONARY. REPAIR COST OS OVER $9,000.00. AFTER RESEARCH HAVE FOUND THAT THIS SEEMS TO BE A MANUFACTURES DEFECT BUT NO RECALL HAS BEEN ISSUED FOR THE YEAR AND MODEL.

NHTSA ID

11378510

Incident

Dec 8, 2020

Mileage

49,700 mi

PASSENGER AIR BAG WARNING LIGHT JUST STARTED TO FLASH WITH NO ONE IN THE PASSENGER SEAT. APPARENTLY IT IS THE SENSOR BUILT INTO THE SEAT.DID SOME RESEARCH AND THIS SEEMS TO BE QUITE COMMON IN THIS PARTICULAR MODEL. COST TO REPAIR OVER $6000.00

NHTSA ID

11355059

Incident

Sep 14, 2020

Mileage

66,000 mi