2011 INFINITI G37 Body & structure Problems

The sunroof’s drain ports clogging up is a known common issue to Infiniti dealers, as I have learned while taking my car in after the entire dashboard & electronics shorted out. The mechanic told me this is a common occurrence during the rainy season. Water may intrude the body through the clogged ports and the first location the water goes, happens to be the lower passenger side which ALSO happens to be the location of the body control module (BCM). The car has stopped operating on me in the middle of driving, and also wouldn’t allow me to get out of the gear I was in. What could be a $50 - $150 repair turns into a $2500 - $2800 repair.

NHTSA ID

11627069

Incident

Nov 23, 2024

The contact owns a 2011 Infiniti G37. The contact stated that the sunroof drain was leaking, causing water to enter the cabin of the vehicle. There was mold beginning to form in the cabin of the vehicle, with a noticeable mold odor inside the vehicle. The vehicle had been taken to a certified mechanic who diagnosed that the hose for the sunroof drain needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 89,000.

NHTSA ID

11616813

Incident

Sep 27, 2017

Mileage

89,000 mi

The contact owns a 2011 Infiniti G37. The contact stated while parked, a water leak coming from the driver’s side floor was discovered. The vehicle was taken to an independent mechanic who informed the contact that the cause of the water leak was unknown; however, the independent mechanic also informed the contact that when the carpet on the driver’s side floor was removed there was a towel underneath. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 150,000.

NHTSA ID

11609946

Incident

Oct 7, 2022

Mileage

150,000 mi

Sunroof faulty. I've had car less than 3 years. I work from home and keep car under a carport. After a downpour of rain when I was out of town the interior front sides and floor were soaked. I wash the car myself with hose because drive thru washes will have water come in thru side of front n back sides of the interior. Whe n I got the car th flooring was already lifted on driver n passenger front sides. The previous owner kept car garaged but apparentlythe car had sunroof drain issuesbeforei ownedit. . Thanks

NHTSA ID

11573749

Incident

May 4, 2022

FOG LIGHTS HAVE WHAT APPEAR TO BE BURN MARKS ON THE INSIDE OF THE LENS. THIS PROBLEM APPEARED WHEN STUCK IN TRAFFIC AFTER ABOUT 1 HOUR. NEXT, THE DASHBOARD SEEMS TO HAVE ACTUALLY MELTED AND BECOME EXTREMELY STICKY AND HAS ALSO STARTED TO CRACK. FINALLY, WHENEVER IT RAINS, WATER LEAKS INTO THE CABIN ON THE PASSENGER SIDE. I LOOKED AT WHAT I COULD AND THE SUNROOF DRAIN HOSE APPEARS TO BE INTACT AS FAR DOWN AS I COULD TRACK IT. THE LAST TWO ISSUES ARE A MAJOR PROBLEM ESPECIALLY SINCE WE LIVE IN FLORIDA.

NHTSA ID

11399052

Incident

Mar 23, 2019

Mileage

75,109 mi

DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HAVE BEEN SIMILAR COMPLAINTS BY MANY. THERE IS SETTLED CLASS ACTION SUIT FOR NISSAN'S ALTIMA MODEL, APPLICABLE ONLY IN FLORIDA. BUT THE PROBLEM IS NOT UNIQUE TO THIS MODEL OR LOCATION. IT IS HOT AND HUMID ALSO HERE IN THE DALLAS AREA. APPEARS NOT JUST RESULT OF SENSITIVITY TO UV, BUT HEAT AND HUMIDITY. THIS VEHICLE SPENDS MOST ALL ITS TIME IN A GARAGE ENVIRONMENT (NO HVAC) WITH FEW MILES. OTHERS HAVE ALSO MADE THIS POINT. THE STAGE IT IS IN NOW IS THAT IT REABSORBS THE STICKY MATERIAL AS TEMPERATURE DROPS BELOW ABOUT 88DEG F. THEREFORE I CURRENTLY DO NOT HAVE PICTURE. HOPE I WILL HAVE ABILITY TO ADD TO THIS REPORT LATER WITH A PICTURE. I REALIZE DEGRADATION WILL CONTINUE AT ELEVATED TEMPERATURES, SO CURRENTLY I AM TRYING TO KEEP GARAGE COOLER BY VENTILATING TO AVOID CONDITION FROM RETURNING. DEALERSHIP AVOIDS COMPLAINT BY SAYING WILL RETURN CALL, BUT NEVER DOES.

NHTSA ID

11339513

Incident

Jul 12, 2020

Mileage

62,000 mi

TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE DASHBOARD BECAME STICKY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LOKEY NISSAN (27758 U.S. HWY 19 NORTH, CLEARWATER, FL 33761, (727-264-0805), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

NHTSA ID

11113621

Incident

May 15, 2018

Mileage

54,000 mi

THE INFINITY DASHBOARD MELTS CAUSING THE RELEASE OF DANGEROUS FUMES, CAUSING THE DASH TO ALSO CRACK. MY CAR WAS IN A GARAGE AND PARKED FOR SEVERAL HOURS WHEN THE CRACKED DASH OCCURRED, BUT MUST HAVE MELTED WHEN DRIVING IT DURING THE DAY.

NHTSA ID

11091682

Incident

Apr 27, 2018

Mileage

73,343 mi

TL* THE CONTACT OWNS A 2011 INFINITI G37 CONVERTIBLE. WHILE ATTEMPTED TO CLOSE THE HARD TOP, THE TOP BECAME STUCK. THE VEHICLE WAS TAKEN TO NAPLETON INFINITI OF TALLAHASSEE (LOCATED AT 3355 CAPITAL CIR NE, TALLAHASSEE, FL 32308, (850) 297-1488) WHERE IT WAS DIAGNOSED THAT THE SHELF FRACTURED AND THE HARD TOP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE HARD TOP WAS PREVIOUSLY REPAIRED THREE TIMES BY THE PREVIOUS OWNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS SOLD AS IS. THE CONTACT WAS PROVIDED CASE NUMBER: 28153425. THE FAILURE MILEAGE WAS 85,873.

NHTSA ID

11019534

Incident

Jul 12, 2017

Mileage

85,873 mi

THIS IS A HARDTOP CONVERTIBLE CAR WHOSE ROOF FOLDS INTO THE TRUNK SPACE WHEN THE TOP IS DOWN. UNLIKE A PREVIOUS HARDTOP CONVERTIBLE I OWNED (VOLKSWAGEN EOS), THE ROOF ON THE INFINITI GOES DOWN EVEN WHEN THERE IS AN OBSTRUCTION IN THE TRUNK SPACE (SUCH AS A BOOK). [THE ROOF OF THE EOS WOULD NOT GO DOWN UNTIL THE OBSTRUCTION WAS REMOVED]. THIS HAS HAPPENED TWICE WITH THE INFINITI, CAUSING THOUSANDS OF DOLLARS OF DAMAGE TO MY CAR. MY CONCERN IS THAT IF A CHILD WERE TO CLIMB INTO THE TRUNK (GOD FORBID) AND THE TOP WERE TO BE ENGAGED, THERE WOULD BE NOTHING TO STOP THE ROOF FROM CRUSHING THE CHILD. THIS SEEMS LIKE A SERIOUS SAFETY SHORTCOMING. I CALLED INFINITI MOTORS AND EXPRESSED MY CONCERN; THEY CREATED A FILE AND BASICALLY SAID THERE WAS NOTHING THEY COULD DO. *TR

NHTSA ID

10449069

Incident

Feb 21, 2012

Mileage

6,400 mi

AFTER LESS THAN 3700 MILES THE CONVERTIBLE TO HAS BEEN DENTED BY THE RETRACTING MECHANISM. THE DEALER INDICATES IT IS DUE TO STOPPING THE RETRACTION AND LIFTING OF THE TOP BY THE HYDRAULIC SYSTEM. IT IS NOT COVERED UNDER WARRANTY. THE PURPOSE OF THE HYDRAULIC LIFT AND RETRACT SYSTEM IS JUST THAT, TO LIFT AND RETRACT! HOW CAN NORMAL OPERATION CREATE DAMAGE TO THE VEHICLE? *KB

NHTSA ID

10429609

Incident

Oct 11, 2011