2012 INFINITI G37 Interior & seats Problems

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11666362

Incident

Oct 26, 2024

I’ve owned this 2012 g37 for a few years and had no issues whatsoever. However within the last couple of months, my air bag light came on and has been flashing since. I’ve taken it to get inspected and had the system checked and was told my passenger seat occupant sensor malfunctioned and is throwing the code on. The sensor itself, very easily replaced, is unable to be bought by itself. Repairs by the dealership is well over 5,000 for the seat and labor. The sensor is being sold as a component part of the bottom build of the seat, and cannot be sold otherwise. The issue with the sensor not being active, prevents the activation of the passenger airbag regardless of the seat being occupied or not. My concerns are that I won’t be able to safely commute with passengers on the road and also being able to pass state inspection, as needed per law per state. Without this sensor, driving is an everyday peril, a safety concern a driver has no control over with other vehicles on the road. There has not been any prior incidents that have occurred that could cause this electronic issue.

NHTSA ID

11543661

Incident

May 10, 2023

Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.

NHTSA ID

11527866

Incident

Jun 20, 2023

The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only option to fix the problem is to replace the entire seat at a cost of anywhere from $6,500 to $8,500. My wife is afraid to ride in the car with me for fear the airbag will not deploy. There was no warning prior to the light flashing on the dash.

NHTSA ID

11494892

Incident

Jul 6, 2020

THERE IS A WATER LEAK RAGE FROM THE SUNROOF. MY CAR GETS SOAKED IN WATER AND IT'S NOT PREVENTABLE. CREATES A SMELL AND MOLD

NHTSA ID

11404555

Incident

Jan 1, 2021

FAULTY PASSENGER AIRBAG SENSOR. INFINITI IS AWARE OF THE PREVALENT PROBLEM BUT WILL NOT ISSUE A RECALL. THE PASSENGER AIR BAG IS DEACTIVATED EVEN WITH ADULT PASSENGERS IN THE PASSENGER SEAT. THIS IS A MAJOR SAFETY ISSUE. I TOOK THE VEHICLE TO THE INFINITI DEALER FOR REPAIR AND THEY SAID IT WOULD COST $9,000.00 TO REPAIR. THIS IS AN OUTRAGE AND SEVERAL OTHER OWNERS HAVE EXPERIENCED THIS SAME ISSUE.

NHTSA ID

11297000

Incident

Dec 11, 2019

Mileage

76,000 mi

INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF 6K (MY SEAT IS ALMOST BRAND NEW). I QUESTIONED WHY I SHOULD HAVE TO PAY FOR WHAT IS SURLY A DESIGN FLAW AND THE PRICE IS OUTRAGEOUS. I DECLINE AS THAT PRICE WAS NOT DOABLE AND CONTACTED INFINITI CONSUMER AFFAIRS WHO LISTEN TO STATE ISSUE AND SENT AN EMAIL THAT NO ASSISTANCE WOULD BE GIVEN DUE TO WARRANTY HAD EXPIRED. I CAN'T AFFORD TO REPLACE AN ENTIRE SEAT FOR A SENSOR. I'M TRYING TO UNDERSTAND WHY THIS IS NOT THEIR RESPONSIBILITY AS I KNOW OTHERS WITH THE SAME ISSUE. MY FIRM POSITION IS NO CAR COMPANY SHOULD BE ALLOW TO REQUIRE CONSUMERS TO BARE THE BURDEN OF POOR ENGINEERING.

NHTSA ID

11286661

Incident

Oct 23, 2019

Mileage

11,387 mi

2012 INFINITE G37X. CONSUMER WRITES IN REGARD TO DRIVER SIDE REAR DOOR NOT OPENING. *AS THE CONSUMER STATED HE NO LONGER OWNS THE VEHICLE. *JS

NHTSA ID

11281152

Incident

Nov 20, 2019

MY PASSENGER SEAT WEIGHT SENSOR IS MALFUNCTIONING GOING ON AND OFF AT VARIOUS TIMES INTO THE DRIVE AND VARIOUS WEIGHTED PASSENGERS. THIS SEEMS TO BE A VERY COMMON PROBLEM ON MY 2012 G37 SPORT AND THE SEAT (SENSOR CANNOT BE CHANGED OUT SO HAVE TO BUY THE WHOLE SEAT) RANGES BETWEEN $5000 AND $8000. THIS SEEMS TO ME TO BE A SAFETY ISSUE, WHAT WERE TO HAPPEN IF ANY ONE OF US HAVING THIS ISSUE WERE TO GET INTO AN ACCIDENT WITH A PASSENGER? FROM WHAT IVE READ THE PASSENGER AIR BAG WILL NOT GO OFF WITH THIS LIGHT ON SO THEREFORE MY PASSENGERS SAFETY IS AT RISK BECAUSE OF A VERY COMMON ISSUE FROM INFINITY. LIGHT GOES ON AND OFF EVEN SITTING STATIONARY.

NHTSA ID

11243986

Incident

Apr 14, 2019

Mileage

112,000 mi

PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTENTIAL SAFETY-RELATED DEFECT IN THE VEHICLE.

NHTSA ID

11165767

Incident

Dec 20, 2018

Mileage

85,327 mi

TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WAS 20,900. WHEN THE CONTACT OPENED THE DOOR, A BEEPING NOISE SOUNDED APPROXIMATELY SIX TIMES AND ALL OF THE WARNING INDICATORS ILLUMINATED; HOWEVER, THE HEADLIGHTS AND THE INTERIOR LIGHTING FAILED TO ILLUMINATE. AS A RESULT, THE CONTACT HAD TO DRIVE AT NIGHT WITHOUT HEADLIGHTS. IN ADDITION, THE TRANSMISSION FLUID CONTAMINATED THE RADIATOR AND THE ENGINE, WHICH CAUSED THE VEHICLE TO SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS, WHICH INCLUDED FLUSHING THE ENGINE. THE DEALER STATED THAT THE TRANSMISSION FLUID CONTAMINATED THE ELECTRICAL SYSTEM AND ENGINE, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,940.

NHTSA ID

10640018

Incident

Aug 12, 2013

Mileage

20,940 mi

PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. NOW LET ME CHOOSE MY HEADREST POSITION. I THINK THESE NEW DESIGNS ARE GOING TO CAUSE FAR MORE INJURIES AND INSURANCE CLAIMS FROM PEOPLE HAVING THEIR HEADS COCKED FORWARD, IN A FORCED IMPROPER POSTURE. I HAD MIGRAINES DUE TO MY HEADREST BEFORE I RESOLVED THIS ISSUE IN MY CAR BY MAKING MODIFICATIONS. I SIT WITH PROPER POSTURE AND MY HEAD IS FORCED FORWARD. THE ONLY CHOICE I HAD WAS TO SIT IMPROPERLY IN ORDER TO TRY TO AVOID THE TERRIBLE DISCOMFORT THIS NEW LAW FORCES ON ME. PLEASE CHANGE THIS LAW. *TR

NHTSA ID

10487758

Incident

Jun 18, 2012

TL* THE CONTACT LEASES A 2012 INFINITI G37. THE CONTACT STATED THAT DUE TO THE DESIGN OF THE SEAT PADDING HE HAS DEVELOPED PAIN IN HIS HIP THAT WORSENS EVERY TIME THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 60 AND THE CURRENT MILEAGE WAS 140. UPDATED 10/12/12*LJ UPDATED 10/17/2012 *JS

NHTSA ID

10476802

Incident

Sep 17, 2012

Mileage

60 mi