2012 INFINITI G37 Problems

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Infiniti G37. The contact stated that the air bag warning light was illuminated, and the message "Seat Belt Off" was displayed. The vehicle was taken to the dealer, where DTC code: B1018 was retrieved. The dealer determined that the passenger's side seat occupant classification system sensor and module diagnostic unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 178,789.

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’ve owned this 2012 g37 for a few years and had no issues whatsoever. However within the last couple of months, my air bag light came on and has been flashing since. I’ve taken it to get inspected and had the system checked and was told my passenger seat occupant sensor malfunctioned and is throwing the code on. The sensor itself, very easily replaced, is unable to be bought by itself. Repairs by the dealership is well over 5,000 for the seat and labor. The sensor is being sold as a component part of the bottom build of the seat, and cannot be sold otherwise. The issue with the sensor not being active, prevents the activation of the passenger airbag regardless of the seat being occupied or not. My concerns are that I won’t be able to safely commute with passengers on the road and also being able to pass state inspection, as needed per law per state. Without this sensor, driving is an everyday peril, a safety concern a driver has no control over with other vehicles on the road. There has not been any prior incidents that have occurred that could cause this electronic issue.

If you search the internet, you'll see that there's a large problem with the sunroof drainage in this car dumping water into the cabin, into the glove box and down the right kick panel, which is where the bcm unit sits, and then dumps down the rocker panel where all the electrical wiring runs.

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On June 4 I pulled into a drive to turn the car around and park. I stopped the car, put it into reverse, and pressed the gas pedal;. The car stalled and I pressed the gas pedal again with the regular force. Suddenly the car accelerated and I felt a jerk and heard a bang as it hit a car that was just backing out of the driveway cross from min. My car was going so quickly that the other driver commented on the speed it was going. My car incurred considerable damage, the rebar was damaged, and I took the car int "collision" for repair. At Collision, I was told by 2 people that Mini had a problem with acceleration. Priori to the accident, my car occasionally stalled when I was backing it out of the garage. I have since been told that this "stalling" or "stumbling" was a signal that there was a defect that could have been fixed.

TL* THE CONTACT OWNED A 2012 INFINITI G37. ON MAY 23, 2019, WHILE DRIVING 5 MPH, THE CONTACT PULLED INTO A PARKING SPACE AT THE POST OFFICE. SUDDENLY, THE VEHICLE ACCELERATED, DROVE OVER A CEMENT BARRIER, AND CRASHED INTO THE BUILDING. ON JULY 3, 2019, WHILE DRIVING 10 MPH, THE CONTACT SLOWED DOWN TO PARK. ONCE AGAIN, THE VEHICLE ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE SIDE OF A BUILDING. DURING BOTH FAILURES, THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. POLICE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY AFTER THE LAST CRASH. THE CONTACT CALLED INFINITY OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) AND WAS ADVISED TO HAVE THE VEHICLE TOWED TO THEM FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. *BF *TR

Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.

TL* THE CONTACT OWNS A 2012 INFINITI G37. ON SEVERAL OCCASIONS, THE DOOR LOCK ACTUATORS FAILED TO OPERATE AS INTENDED INTERMITTENTLY. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. ON ONE OCCASION, THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER SIDE OF THE VEHICLE. ADDITIONALLY, AFTER THE VEHICLE WAS EXITED, THE CONTACT WAS UNABLE TO LOCK THE DOOR USING THE KEY FOB OR KEY. THE CONTACT STATED THAT THE FAILURE AFFECTED ALL FOUR DOORS. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (LOCATED AT 995 RINEHART RD, SANFORD, FL 32771, (407) 915-3826) WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35038060. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

THIS VEHICLE HAS A GENERIC PROBLEM WITH ACCELERATION: UNDER SOME CIRCUMSTANCES, ESPECIALLY AT LOW SPEED WHEN THE ACCELERATOR PEDAL IS PUSHED HARD FOR RAPID ACCELERATION, THE CAR WILL NOT ACCELERATE, BUT HESITATE, FOR ALMOST 2 SECONDS, BEFORE FINALLY ACCELERATING. IN SOME CIRCUMSTANCES, THIS CAN BE A SERIOUS SAFETY ISSUE: MERGING INTO (RAPIDLY MOVING) TRAFFIC, SEEKING TO CROSS AN INTERSECTION, STRIVING TO AVOID INATTENTIVE OR CARELESS DRIVERS, ETC. I HAVE COMPLAINED ABOUT THIS REPEATEDLY TO THE DEALERSHIP. THEY SAY IT IS A TRANSMISSION ISSUE, BUT THEY ADMIT IT IS A KNOWN ISSUE. YET NOTHING HAS BEEN DONE. I REGARD THIS AS SO SERIOUS THAT I AM READY TO SELL THE VEHICLE (THO WE LIKE IT IN EVERY OTHER RESPECT): AN ONCOMING TRAIN, OR ANY OTHER VEHICLE TRAVELING 60 MPH, TRAVELS 176 FEET IN 2 SECONDS, WHILE WE ARE SITTING IN THE CAR GOING NOWHERE. !

TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WAS 20,900. WHEN THE CONTACT OPENED THE DOOR, A BEEPING NOISE SOUNDED APPROXIMATELY SIX TIMES AND ALL OF THE WARNING INDICATORS ILLUMINATED; HOWEVER, THE HEADLIGHTS AND THE INTERIOR LIGHTING FAILED TO ILLUMINATE. AS A RESULT, THE CONTACT HAD TO DRIVE AT NIGHT WITHOUT HEADLIGHTS. IN ADDITION, THE TRANSMISSION FLUID CONTAMINATED THE RADIATOR AND THE ENGINE, WHICH CAUSED THE VEHICLE TO SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS, WHICH INCLUDED FLUSHING THE ENGINE. THE DEALER STATED THAT THE TRANSMISSION FLUID CONTAMINATED THE ELECTRICAL SYSTEM AND ENGINE, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,940.

The contact owns a 2012 Infiniti G37. The contact stated while starting the vehicle, the vehicle burst into flames in the front area of the vehicle. As a result, the front of the vehicle was severely burned and two parked vehicles nearby were damaged due to the fire. The fire department was able to extinguish the fire on all the vehicles. The contact did not suffer any injuries. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was unknown.

THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BROKE WHILE STOPPED IN THE GARAGE. IF IT HAD HAPPENED AT HIGH SPEED IT WOULD HAVE SPEWED THE COOLANT AT THE REAR OF THE ENGINE, AND AT LEAST SOME OF IT WOULD HAVE GONE TO THE WINDSHIELD, OBSTRUCTING THE VIEW. I HAVE SAVED THE DISINTEGRATED PART.*DT*JB

The contact owns a 2012 Infiniti G37. The contact stated that puddles of water were present on both the front passenger’s and driver’s side floorboard due to condensation and moisture from rainwater entering the vehicle. The contact was concerned that moisture would create mold and an electrical shock hazard inside the vehicle. The vehicle was taken to the local dealer who diagnosed that the sunroof drainage system was clogged and needed to either be cleaned or replaced. The failure was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 130,000.

THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BROKE WHILE STOPPED IN THE GARAGE. IF IT HAD HAPPENED AT HIGH SPEED IT WOULD HAVE SPEWED THE COOLANT AT THE REAR OF THE ENGINE, AND AT LEAST SOME OF IT WOULD HAVE GONE TO THE WINDSHIELD, OBSTRUCTING THE VIEW. I HAVE SAVED THE DISINTEGRATED PART.*DT*JB

WHILE MY WIFE WAS TRAVELING ON A LOCAL NEIGHBORHOOD STREET MY INFINITI G37 IT BEGAN TO ACCELERATE EXCESSIVELY. SHE TRIED STEPPING ON THE BRAKE BUT THE CAR KEPT ACCELERATING. SHE CAME TO THE END OF THE ROAD AT AN INTERSECTION DOING ABOUT 40 MPH AND TURNED TO THE LEFT TO AVOID GOING INTO A HOUSE. IN DOING SO SHE HIT A SEWER DRAIN WITH HER RIGHT FRONT TIRE CAUSING THE VEHICLE TO GO ALMOST AIRBOURNE. SHE CAME TO REST WITHOUT STRIKING THE HOUSE. THE STEERING WHEEL AIRBAG WENT OFF. *DSY

STOPPED AT A TRAFFIC LIGHT. CAR IN DRIVE & FOOT ON BRAKE PEDAL. ENGINE SUDDENLY REVS UP TO OVER 3000 RMP AND CAR WANTS TO LUNGE FORWARD.VERY DIFFICULT TO HOLD CAR FROM LUNGING INTO CAR IN FRONT. PUT GEAR SHIFT INTO NEUTRAL TO PREVENT AN ACCIDENT.THIS SAME THING HAS OCCURRED ON 11/1/2013 AND 12/23/2013.REPORTED TO DEALER & NISSAN. NO HELP. *TR

If you search the internet, you'll see that there's a large problem with the sunroof drainage in this car dumping water into the cabin, into the glove box and down the right kick panel, which is where the bcm unit sits, and then dumps down the rocker panel where all the electrical wiring runs.

TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WAS 20,900. WHEN THE CONTACT OPENED THE DOOR, A BEEPING NOISE SOUNDED APPROXIMATELY SIX TIMES AND ALL OF THE WARNING INDICATORS ILLUMINATED; HOWEVER, THE HEADLIGHTS AND THE INTERIOR LIGHTING FAILED TO ILLUMINATE. AS A RESULT, THE CONTACT HAD TO DRIVE AT NIGHT WITHOUT HEADLIGHTS. IN ADDITION, THE TRANSMISSION FLUID CONTAMINATED THE RADIATOR AND THE ENGINE, WHICH CAUSED THE VEHICLE TO SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS, WHICH INCLUDED FLUSHING THE ENGINE. THE DEALER STATED THAT THE TRANSMISSION FLUID CONTAMINATED THE ELECTRICAL SYSTEM AND ENGINE, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,940.

POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.

TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASSUMING NO LIABILITY IN THIS ACCIDENT. *JB

TL* THE CONTACT OWNS A 2012 INFINITI G37. WHILE DRIVING 5 MPH INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND, BUT SPONTANEOUSLY ACCELERATED INSTEAD. THE VEHICLE JUMPED THE CURB AND CRASHED INTO A FENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED AND REMAINED AT THE CRASH SITE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 160,000.

WHEN I AM BRAKING AND COMING CLOSER TO A STOP, MY CAR GIVES A JERK ALONG WITH AN INCREASE IN ENGINE SPEED. SOMETIMES WHEN I BRAKE I CAN FEEL THE FOOT BRAKE STUCK FOR ONE SECOND. *TR

TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASSUMING NO LIABILITY IN THIS ACCIDENT. *JB

TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASSUMING NO LIABILITY IN THIS ACCIDENT. *JB

Hello I am not happy with the tires the discount tire salesman keep selling me. The first time I bought Road hugger tires they looked like the picture that I attached.  Then the sales man put me 2 front  Road Huggers tires again in February 2021. Now my dealership is telling me  last week .FRONT TIRES ARE WORN EXCESSILY ON THE INSIDE EDGES AND RUBBER IS STARTING TO PEEL OF TIRE. I don't have money to keep replacing.  Is there a recall on those tires. I feel like discount tires has been stealing my money for 2 years. I want to file a complaint Tire size225 55 r17 95v