2012 INFINITI G37 Airbags Problems

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11666362

Incident

Oct 26, 2024

The contact owns a 2012 Infiniti G37. The contact stated that the air bag warning light was illuminated, and the message "Seat Belt Off" was displayed. The vehicle was taken to the dealer, where DTC code: B1018 was retrieved. The dealer determined that the passenger's side seat occupant classification system sensor and module diagnostic unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 178,789.

NHTSA ID

11630885

Incident

Nov 16, 2024

Mileage

178,789 mi

Air bag alert warning light and this 2012 infiniti g37 and it should be added to the recall list

NHTSA ID

11569732

Incident

Feb 4, 2024

I’ve owned this 2012 g37 for a few years and had no issues whatsoever. However within the last couple of months, my air bag light came on and has been flashing since. I’ve taken it to get inspected and had the system checked and was told my passenger seat occupant sensor malfunctioned and is throwing the code on. The sensor itself, very easily replaced, is unable to be bought by itself. Repairs by the dealership is well over 5,000 for the seat and labor. The sensor is being sold as a component part of the bottom build of the seat, and cannot be sold otherwise. The issue with the sensor not being active, prevents the activation of the passenger airbag regardless of the seat being occupied or not. My concerns are that I won’t be able to safely commute with passengers on the road and also being able to pass state inspection, as needed per law per state. Without this sensor, driving is an everyday peril, a safety concern a driver has no control over with other vehicles on the road. There has not been any prior incidents that have occurred that could cause this electronic issue.

NHTSA ID

11543661

Incident

May 10, 2023

Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.

NHTSA ID

11527866

Incident

Jun 20, 2023

The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only option to fix the problem is to replace the entire seat at a cost of anywhere from $6,500 to $8,500. My wife is afraid to ride in the car with me for fear the airbag will not deploy. There was no warning prior to the light flashing on the dash.

NHTSA ID

11494892

Incident

Jul 6, 2020

I first noticed this problem on August 15, 2022. The front Passenger Airbag Off Light on the dashboard is always illuminated when the car is started, with or without any occupant on the seat, which would indicate that the airbag in non-operational and will not deploy when needed. At the same time, the Supplemental Air Bag Warning Light in the instrument panel is flashing. I have not brought my car to the dealer or any repair shop for inspection or repair. I just noticed similar complaints from other people in the internet for the same model year car and that the repair cost being qouted to them is upwards of $6000.00. I am also aware of an on going recall of other Infiniti models for a faulty Occupant Classification Sensor.

NHTSA ID

11481307

Incident

Aug 15, 2022

My air bag sensor on the dash came on, so I took it to the dealer. The dealer told me that my air bag sense is not working and that I would have to replace the entire seat for 9,000 dollars to fix. My car is a 2012 and is worth ~ 12,000 dollars. So obviously I cannot not have them replace seat. I started researching if there was an alternative fix and found this is a very common issue with Nissan and Infinity on numerous makes and models, there are hundreds of posts where this is happening to owners of infinity and Nissan….so why has this not been recalled as a safety issue? I can no longer have a passenger in my car. But my guess is there are lives being put at risk daily due to the sensor failure. This is extremely disappointing that this is how Nissan and Infinity support the customers, our lives are at risk. Please consider looking into this as a safety recall for the hundreds of us that cannot invest in a 9,000 dollar seat to protect our lives.

NHTSA ID

11466497

Incident

Sep 15, 2021

The Seat sensor fails to detect passenger and does not activate the airbags even if a passenger is seated.

NHTSA ID

11431371

Incident

Aug 9, 2021

Passenger side airbag flashes often

NHTSA ID

11429087

Incident

Aug 19, 2020

THE AIR BAG SENSOR ON THE PASSENGER SEAT HAS FAILED AND THE PASSENGER SEAT DOES NOT RECOGNIZE EVEN AN ADULT PERSON SITTING ON IT. AS A RESULT THE AIRBAG-OFF LIGHT FOR THE PASSENGER IS ALWAYS ON AND I AM AFRAID IF THE REST OF THE AIRBAGS ARE WORKING PROPERLY DUE TO THIS FAULTY SENSOR. I LOOKED UP ONLINE AFTER MY SENSOR FAILED AND IT SEEMS LIKE THIS IS A COMMON ISSUE FOR G37 VEHICLES. NISSAN SEEMS TO HAVE ALEADY HAD A RECALL FOR FAULTY AIRBAG SENSORS FOR MODEL YEAR 2007-2008 BUT IT LOOKS LIKE THE ISSUE HASN'T BEEN COMPLETELY RESOLVED IN VEHICLES FROM SUBSEQUENT MODEL YEARS TOO.

NHTSA ID

11390393

Incident

Nov 11, 2020

AIR BAG WARNING LIGHT ON 2012 G37 CONVERTIBLE WITH ONLY 46,000 MI. INFINITY SERVICE FOUND CODE B1018 OCCUPANT SENSOR FAILURE PASSENGER SEAT. QUOTED COST OF REPAIR AT $7200 TO REPLACE SEAT BASE. THIS IS OBVIOUSLY A DESIGN DEFECT WHEN CANNOT REPLACE A SENSOR WITHOUT REPLACING THE WHOLE BASE. THIS IS OBVIOUSLY A SENSOR DEFECT WHEN YOU SEE THE NUMBERS THAT HAVE REPORTED THIS FAILURE (IMAGINE THE NUMBER THAT DID NOT REPORT) THIS SHOULD BE A SAFETY RECALL AND. COVERED BY INFINITY. $7200 TO REPAIR A FAILED SENSOR IS UNREASONABLE.

NHTSA ID

11351498

Incident

Aug 22, 2020

Mileage

46,000 mi

AIRBAGS IS NOT WORKING. NISSAN DEALER IS ASKING $7,000.00 TO REPLACE IT WITH NEW ONE.

NHTSA ID

11351243

Incident

Nov 12, 2018

Mileage

51,179 mi

2012 INFINITI G37 35000 MILES. DISPLAYS FLASHING PASSENGER AIRBAG LIGHT WHENEVER THE IGNITION IS ON, AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATES CONTINUOUSLY EVEN WITH ADULT IN PASSENGER SEAT. LOCAL INFINITI DEALER TROUBLESHOOT AND INDICATED THAT TO FIX THE BAD PASSENGER SEAT SENSOR THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF $8K. I APPEALED DIRECTLY TO INFINITI CONSUMER AFFAIRS; THEY DECLINED TO OFFER ANY ASSISTANCE AS THE VEHICLE WAS BEYOND THE WARRANTY TIME PERIOD. THIS IS A DESIGN FLAW--CUSTOMERS SHOULD NOT BE FACED WITH THE CHOICE OF EITHER BEARING THE EXTREME COST OF POOR ENGINEERING OR PUTTING PASSENGERS AT RISK.*DT*JB

NHTSA ID

11326011

Incident

Oct 30, 2019

Mileage

32,000 mi

SITTING IN DRIVEWAY I STARTED THE CAR AND SIDE AIRBAG LIGHT CAME ON FOR NO REASON. I HAVE SPOKEN TO MULTIPLE PEOPLE AND THEY ALL SEEM TO HAVE THIS ISSUE WITH THIS VEHICLE. THIS SHOULD BE A RECALL FIX AS IT PUTS PEOPLE IN DANGER.

NHTSA ID

11302597

Incident

Nov 14, 2019

Mileage

68,500 mi

FAULTY PASSENGER AIRBAG SENSOR. INFINITI IS AWARE OF THE PREVALENT PROBLEM BUT WILL NOT ISSUE A RECALL. THE PASSENGER AIR BAG IS DEACTIVATED EVEN WITH ADULT PASSENGERS IN THE PASSENGER SEAT. THIS IS A MAJOR SAFETY ISSUE. I TOOK THE VEHICLE TO THE INFINITI DEALER FOR REPAIR AND THEY SAID IT WOULD COST $9,000.00 TO REPAIR. THIS IS AN OUTRAGE AND SEVERAL OTHER OWNERS HAVE EXPERIENCED THIS SAME ISSUE.

NHTSA ID

11297000

Incident

Dec 11, 2019

Mileage

76,000 mi

INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF 6K (MY SEAT IS ALMOST BRAND NEW). I QUESTIONED WHY I SHOULD HAVE TO PAY FOR WHAT IS SURLY A DESIGN FLAW AND THE PRICE IS OUTRAGEOUS. I DECLINE AS THAT PRICE WAS NOT DOABLE AND CONTACTED INFINITI CONSUMER AFFAIRS WHO LISTEN TO STATE ISSUE AND SENT AN EMAIL THAT NO ASSISTANCE WOULD BE GIVEN DUE TO WARRANTY HAD EXPIRED. I CAN'T AFFORD TO REPLACE AN ENTIRE SEAT FOR A SENSOR. I'M TRYING TO UNDERSTAND WHY THIS IS NOT THEIR RESPONSIBILITY AS I KNOW OTHERS WITH THE SAME ISSUE. MY FIRM POSITION IS NO CAR COMPANY SHOULD BE ALLOW TO REQUIRE CONSUMERS TO BARE THE BURDEN OF POOR ENGINEERING.

NHTSA ID

11286661

Incident

Oct 23, 2019

Mileage

11,387 mi

G37 2012' INFINITI JOURNEY COUPE. VIN. # [XXX] MY AIR BAG LIGHT ON MY DASH BOARD, INDICATED THAT MY PASSENGER SIDE AIR BAG HAS BEEN DISABLED. CHECK IF THERE'S A FIX! ,,,,IT WAS SUGGESTED THAT IT MUST BE BROUGHT BACK TO THE DEALER TO CHECK OUT! SERVICE CHG. $150. IF IT MUST BE REPAIRED THE COST TO REPAIR THE ISSUE...A CHG. TO REPAIR & REPLACE THE CONTROLLER & FRONT PASSENGER SEAT WOULD BE IN EXCESS OF $6,000. I'VE CHECKED ON LINE COMPLAINTS & MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE!...TO NO AVAIL! SAFETY SHOULD BE THE ISSUE, ESPECIALLY FOR THE ONGOING PROBLEMS WITH 'FAULTY AIR BAGS' CAUSING SOME VERY SERIOUS ACCIDENTS? MIGHT BE A TAKATA AIR BAG ISSUE? CAN YOU HELP. SINCERELY [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

NHTSA ID

11281943

Incident

Nov 11, 2019

MY CAR HAS A LIGHT ON WHICH REFERS TO THE PASSENGER AIRBAG.

NHTSA ID

11271314

Incident

Oct 2, 2019

MY PASSENGER SEAT WEIGHT SENSOR IS MALFUNCTIONING GOING ON AND OFF AT VARIOUS TIMES INTO THE DRIVE AND VARIOUS WEIGHTED PASSENGERS. THIS SEEMS TO BE A VERY COMMON PROBLEM ON MY 2012 G37 SPORT AND THE SEAT (SENSOR CANNOT BE CHANGED OUT SO HAVE TO BUY THE WHOLE SEAT) RANGES BETWEEN $5000 AND $8000. THIS SEEMS TO ME TO BE A SAFETY ISSUE, WHAT WERE TO HAPPEN IF ANY ONE OF US HAVING THIS ISSUE WERE TO GET INTO AN ACCIDENT WITH A PASSENGER? FROM WHAT IVE READ THE PASSENGER AIR BAG WILL NOT GO OFF WITH THIS LIGHT ON SO THEREFORE MY PASSENGERS SAFETY IS AT RISK BECAUSE OF A VERY COMMON ISSUE FROM INFINITY. LIGHT GOES ON AND OFF EVEN SITTING STATIONARY.

NHTSA ID

11243986

Incident

Apr 14, 2019

Mileage

112,000 mi

TL* THE CONTACT OWNED A 2012 INFINITI G37. ON MAY 23, 2019, WHILE DRIVING 5 MPH, THE CONTACT PULLED INTO A PARKING SPACE AT THE POST OFFICE. SUDDENLY, THE VEHICLE ACCELERATED, DROVE OVER A CEMENT BARRIER, AND CRASHED INTO THE BUILDING. ON JULY 3, 2019, WHILE DRIVING 10 MPH, THE CONTACT SLOWED DOWN TO PARK. ONCE AGAIN, THE VEHICLE ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE SIDE OF A BUILDING. DURING BOTH FAILURES, THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. POLICE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY AFTER THE LAST CRASH. THE CONTACT CALLED INFINITY OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) AND WAS ADVISED TO HAVE THE VEHICLE TOWED TO THEM FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. *BF *TR

NHTSA ID

11230208

Incident

May 5, 2019

Mileage

83,000 mi

DRIVERS SIDE DOOR AIRBAG HAD TO BE REPLACED AND ALSO THE PASSENGER SEAT OCCUPANCY SENSOR IS BAD AND THE SEAT NEEDS TO BE REPLACED. THESE ITEMS WERE DIAGNOSED AT 55,000 MILES ON THE CAR

NHTSA ID

11180462

Incident

Jan 9, 2019

Mileage

55,000 mi

I BROUGHT IN MY 2012 FOR MAINTENANCE AT AN INFINITI SERVICE DEALER. I RECEIVED A "NEW" BATTERY AS I WAS TOLD THE BATTERY NEEDED REPLACEMENT SOON. COME TO FIND OUT, THE "NEW" BATTERY WAS ACTUALLY A FAULTY COMPONENT AND MY CAR WOULD NOT START. I BROUGHT IT IN FOR DIAGNOSTICS AND THEY SAID NOTHING WAS WRONG. I TOLD THEM THAT IT MUST BE THE BATTERY SINCE I NEVER HAD THAT ISSUE BEFORE. THE BATTERY ISSUE CONTINUED AND I WOULD HAVE TO JUMP MY CAR OFF. THE DAY I HAD TO BRING IT BACK TO INFINITI, I HAD TO JUMP OFF THE CAR AND RIGHT AFTER I DID, THE AIRBAG LIGHT BEGAN FLASHING AND CODES INDICATED A FAULTY DIAGNOSIS SENSOR UNIT FOR THE AIRBAG. THEY THEN DID THEIR DIAGNOSTICS AGAIN AND DETERMINED THAT THE BATTERY ITSELF WAS THE PROBLEM IN THE CAR-STARTING ISSUE, YET THE INFINITI BAG LIGHT CONTINUED TO BLINK. THE DEALER SAID THE COST WOULD BE $1600 TO REPLACE THE SENSOR/CONTROL UNIT. THE AIRBAG HAS NEVER BEEN DEPLOYED AND I NEVER HAD ISSUES UNTIL THE BATTERY REPLACEMENT WITH A FAULTY BATTERY AND THUS CREATING THE NEED TO JUMP START THE VEHICLE. THE LIGHT CAME ON RIGHT AFTER A JUMP START. I NEVER SAW THE LIGHT BEFORE THAT.

NHTSA ID

11170171

Incident

Jan 4, 2019

Mileage

86,000 mi

PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTENTIAL SAFETY-RELATED DEFECT IN THE VEHICLE.

NHTSA ID

11165767

Incident

Dec 20, 2018

Mileage

85,327 mi

AIR BAG SYSTEM IS NOT WORKING AT ALL TIMES.

NHTSA ID

11164362

Incident

Nov 1, 2018