2013 INFINITI QX56 Owner Complaints

The contact owns a 2013 Infiniti QX56. The contact stated that while starting the vehicle, the vehicle made an abnormally loud ticking sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain had failed, and the failure was related to Infiniti Campaign Number: P6305. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the campaign had expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

NHTSA ID

11537471

Incident

Aug 2, 2023

Mileage

115,000 mi

The contact owns a 2013 Infiniti QX56. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the engine compartment while accelerating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the timing chain. After investigating the failure, the contact related the failure to Infiniti Service Campaign: ITB16-015a (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 131,000.

NHTSA ID

11526996

Incident

Dec 15, 2022

Mileage

131,000 mi

Control arm failure

NHTSA ID

11519033

Incident

Apr 5, 2023

Started car in the morning and it started misfiring very badly. Flashing check engine light. Immediately pulled over and shut engine off. Had it towed to my shop I use they hooked it up to computer and it was diagnosed as a loose timing chain. Basically timing chain replacement This is rediculous only has 129k miles. They claim timing chain and components are good til 300k with regular maintenance. This suv since new has had synthetic mobile 1 oil changed every 3500 miles. There was a voluntary recall on this issue. Why was it ever taken down Now I’m paying the car payment on a car I cannot drive. Till I spend $5000 to have all that replaced

NHTSA ID

11514114

Incident

Mar 20, 2023

The contact owns a 2013 Infiniti QX56. The contact stated that intermittently while parked, and while driving at various speeds, the rear of the vehicle was sagging. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the air shocks and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the warranty had expired. The approximate failure mileage was 40,000. The contact stated that the air suspension system on the vehicle never properly worked. There was an attempt to make repairs but that did not fix the problem.

NHTSA ID

11509354

Incident

Jun 1, 2022

Mileage

40,000 mi

Our Infiniti QX56 started misfiring and shaking when driving. We took it in to the Infiniti dealership and was informed it is a bad timing chain. Upon research, we realized there was a recall for this issue on 2013 Infiniti QX56 models just like ours. However, our VIN did not show on the recall list. Our car has been meticulously maintained. Our research revealed that timing chains in well maintained cars should last up to 300,000 miles. Our car has 105,000 miles. We feel this repair should be covered by Infiniti. We did not pay for a luxury car to have this type of issue. The car is undrivable due to safety concerns and we would like this addressed immediately.

NHTSA ID

11484222

Incident

Sep 6, 2022

The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.

NHTSA ID

11454642

Incident

Feb 1, 2022

While my wife was driving our QX56 during normal conditions at approximately 40MPH, QX56 begun to swerve repeatedly left to right in a dangerous manner and she had to apply brakes rapidly. Looking under the vehicle, the lower control arm was badly cracked and the cause of the swerving. I towed to my local shop (not Infiniti dealership) for repair and they confirmed the right control arm was cracked. They stated the left control arm was also severely rusted / damaged and wasn't too far from cracking either. Fortunately, my wife was only going 40mph and was able to control the swerving. If going 70 or 75MPH on the highway, I'm not sure that would have been possible. Pictures are attached, both of broken right control arm which caused swerving and left control arm that is near cracking. With both control arms going out at same time, I feel this is a dangerous, quality control issue from Infiniti. I spoke with Seth at Infiniti Consumer affairs who stated they wouldn't reimburse the repair at a non-Infiniti repair show and didn't appear to plan to pass on the seriousness of the problem.

NHTSA ID

11448098

Incident

Jan 18, 2022

The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not assist because the VIN was not included in a recall related to the failure. The contact referenced service bulletin #P6305. The vehicle was not repaired. The approximate failure mileage was 105,000.

NHTSA ID

11439237

Incident

Oct 20, 2021

Mileage

105,000 mi

Took car in for maintenance and was told I needed a new timing chain as its an often replaced part and that is failing on my car , I looked it up and found out that its a voluntary recall at present after numerous complaints and the dealer admitted they are faulty but mine wasn't in the VIN range for reimbursement. I had to pay $3800 dollars to replace and wait 10 days for completion, this is an expensive repair on a car of this caliber , yet Infiniti offers no compensation. This faulty chain which is supposed to last a cars lifetime could cause the engine to FAIL resulting in a hazard to my family.

NHTSA ID

11434820

Incident

Sep 24, 2021

Timing Chain

NHTSA ID

11433350

Incident

Sep 9, 2021

SUV WOULD NOT START SO HAD TO GET A JUMP. 1 WEEK LATER SAME THING. HAD BATTERY TESTED BUT WAS NOT BAD AND IT HAD JUST BEEN REPLACED BY DEALER IN 2019. 1 WEEK LATER AGAIN SUV WOULD NOT START. GOT A JUMP AND TOOK TO JBA INFINITI IN ELLICOTT CITY, MD WHO CHARGED THE BATTERY FOR 2 HOURS. 2 WEEKS LATER, SUV IS HESITATING TO START. I REFUSE TO PAY ANOTHER $186 FOR THEM TO DIAGNOSE AND THEN RECHARGE THE BATTERY AGAIN. AFTER SOME RESEARCH IT LOOKS LIKE OTHERS ARE HAVING THIS SAME ISSUE. NEXT, CATALYTIC CONVERTERS. SUV IS 8 YEARS OLD AND JBA INFINITI IS TELLING ME I NEED TO REPLACE THEM @ A COST OF $7500. THIS IS RIDICULOUS.....I DON'T HAVE LOSS OF POWER BUT I SO GET THE "ROTTEN EGG" SMELL SOMETIMES. I WOULD THINK THIS PART WOULD BE COVERED UNDER EMISSION WARRANTY FOR AT LEAST 15 YEARS. I HAVE 142000 MILES ON IT.

NHTSA ID

11431708

Incident

Jul 23, 2021

Timing belt/chain failure - Recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair I was notified that I need new Catalytic Converter's as now the Service Engine light was coming on. The Service Engine light was NOT coming on prior. After an hour or two researching the CAT issue online I have found hundreds if not more instances with the same issue for this vehicle. A bad CAT can cause numerous issues with vehicle performance to vehicle fires which could cause accidents putting not only passengers but other motorists at risk. And then there's the damage to the environment. If the timing belt warranted a recall for causing misfires...etc. why wouldn't the manufacturer include parts of the system effected by the part being recalled? Timing Belt causes misfires --> Misfires cause CAT damage/failure, but CAT not included in the recall.

NHTSA ID

11421511

Incident

Feb 1, 2018

THERE WAS CAR THAT PULLED UP BEHIND ME WHILE I WAS IDLE IN THE DRIVEWAY AND AS I PULLED OUT NO WARNING BEEP..AND NOW THE VEHICLE. WAS NOT CRANKING FOR SEVERAL HOURS AND NOTHING IS WRONG WITH BATTERY AND REMOTE IS FULLY CHARGED & HAVE BEEN STRANDED SEVAL TIMES BECAUSE IF OF IT...THIS HAS TO BE A RECALL

NHTSA ID

11413961

Incident

Apr 20, 2021

Mileage

99,000 mi

TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE MISFIRED AND STALLED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND FLASHING. THE VEHICLE WAS TOWED TO WILLIS INFINITI (2101 NW 100TH ST, DES MOINES, IA 50325, 855-638-2280) AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 118,000.

NHTSA ID

11394273

Incident

Jan 25, 2021

Mileage

118,000 mi

DEAD BATTERY. REPLACED ALTERNATOR AND BATTERY, VEHICLE IS DEAD EVERY 2-3 DAYS. MANY OTHERS REPORT THE SAME ISSUE. INFINITI HAS AN "INFOTAINMENT SOFTWARE UPDATE" TO FIX THIS PROBLEM BUT HAVE NO FIX FOR OLDER VEHICLES.

NHTSA ID

11364157

Incident

Jun 25, 2013

THE BRAKE PEDAL SEEMS SPONGY AND WHILE BRAKING AT SLOWER SPEEDS THE SEAT BELT PULLS BACK VIOLENTLY PINNING THE DRIVER BACK AGAINST THE SEAT. REAR BRAKES HAVE BEEN REPLACED AND BRAKE SYSTEM FLUID CHECK STILL NO DIFFERENT.

NHTSA ID

11350880

Incident

Aug 20, 2020

Mileage

135,000 mi

DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. HAD CAR TOWED TO LOCAL AUTOMOTIVE REPAIR SHOP. FOUND THAT THIS IS A COMMON PROBLEM FOR THE 5.6 LITTER NISSAN/ INFINITI ENGINE. ONE OF THE TIMING GEARS FOR THE LEFT BANK STOPPED ROTATING SOME HOW. THIS SIDE OF THE ENGINE TIMING SYSTEM ALSO POWERS THE FUEL PUMP SO THAT YOU CANNOT EVEN LIMP ACROSS THE ROAD ON HALF THE ENGINE. IT JUST STOPS RIGHT WHERE YOU ARE. YOU HAVE NO STEERING NO BREAKING AND NO PROPULSION. THIS IS A DANGEROUS SITUATION AND THE MANUFACTURE SHOULD BE HELD RESPONSIBLE FOR THE DESIGN AND LACK OF QUALITY OF THE ENGINE.

NHTSA ID

11319803

Incident

Sep 21, 2019

Mileage

96,000 mi

THE VEHICLE WAS COMPLETELY DEAD AND WOULD NOT START WHEN BATTERY WAS JUMPED. BATTERY WAS REPLACED ONCE IT WAS DISCOVERED THAT THE ORIGINAL BATTERY WAS COMPLETELY DEAD. ONCE THE VEHICLE STARTED , THE ENGINE LIGHT WAS VISIBLE ON THE DASH. THE VEHICLE WAS MAKING A VERY LOUD HUMMING SOUND COMING FROM UNDER THE HOOD. THE SOUND GOT LOUDER AND INTENSIFIED AS THE RPMS INCREASED.

NHTSA ID

11316183

Incident

Feb 28, 2020

Mileage

75,000 mi

TIMING CHAIN WAS LOOSENED AND WAS RUBBING AGAINST ANOTHER PART MAKE A LOUD NOISE WHILE SITTING AND DRIVING. THANKFULLY I STOPPED IN TO HAVE IT CHECKED OUT. THE SERVICE DEPARTMENT SAID IT WAS READY TO BREAK AT ANYTIME. THANKFULLY NOTHING HAPPEN TO ME, KIDS, AND HUSBAND ON THE HIGHWAY. FRIGHTENING TO THINK OF LOSING CONTROL OF A VEHICLE WHILE DRIVING 65 MPH. THERE WAS A RECALL ON TIME CHAINS FOR THE SAME YEAR, BUT MY VIN # WAS NOT COVERED. IT SHOULD HAVE BEEN COVERED. I HAVE HAD IT TO THE DEALERSHIP SEVERAL TIMES FOR NORMAL UPKEEP. SHOULD THERE HAVE BEEN A RECALL, THE SERVICE DEPT WOULD HAVE CAUGHT IT. THEY AGREED THIS MORNING AS WELL.

NHTSA ID

11315533

Incident

Feb 24, 2020

Mileage

153,000 mi

I WAS DRIVING ACROSS A BRIDGE IN TOWN GOING ABOUT 40MPH. NOTHING WAS OVER HEAD, DRIVING CONDITIONS WERE GOOD, WEATHER CLEAR AND ALL OF SUDDEN OUT OF NO WHERE I HEARD AN EXPLOSION. EXTREMELY LOUD, MADE MY EARS RING. I IMMEDIATELY THOUGHT SOMETHING BLEW UP OR MY CAR HAD BEEN SHOT. I STARTED HEARING PIECES OF GLASS HIT MY SUNROOF COVER AND PULLED UP TO FIND MY GLASS HAD EXPLODED AND LEFT A HUGE HOLE IN MY SUNROOF. THE GLASS EXPLODED FROM THE INSIDE OUT. I IMMEDIATELY TOOK MY VEHICLE TO THE INFINITI DEALERSHIP WHERE I PURCHASED THE CAR BRAND NEW. THEY AGREED THAT IT HAD EXPLODED FROM THE INSIDE OUT AND SAID THEY HAD SEEN THIS BEFORE. I WAS ASKED TO PAY $1261 TO REPLACE THE GLASS SINCE MY CAR WAS NOT UNDER WARRANTY.

NHTSA ID

11311906

Incident

Feb 27, 2020

Mileage

107,000 mi

CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.

NHTSA ID

11306616

Incident

Dec 20, 2019

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT HEARD A SQUEAKING NOISE WHEN SHE DEPRESSED THE ACCELERATOR PEDAL. ALSO, THE VEHICLE SHOOK WHEN STOPPING AND HESITATED WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. AN INDEPENDENT MECHANIC CHECKED THE VEHICLE, AFTER MULTIPLE INCIDENT HAPPEN THE NOISE GOT LOUDER AND THE STALLING GOT WORSE THE CONTACT STATED GOT TIMING CHAIN REPAIRED BUT FOUND NO FAILURES. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED. JOE MACHENS NISSAN (201 NEBRASKA AVE, COLUMBIA, MO 65203, (573) 503-4550) STATED THAT THEY DID NOT PERFORM RECALL REPAIRS AT THEIR FACILITY AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERENCED TECHNICAL SERVICE BULLETIN: 16-015; HOWEVER, IT EXPI*BFRED IN FEBRUARY OF 2018. THE FAILURE MILEAGE WAS 120,000. *BF *TP

NHTSA ID

11277068

Incident

Jul 1, 2019

Mileage

120,000 mi

LOUD WHISTLING/WHINING SOUND FROM THE MOTOR AT START UP. EXTREME LOSS OF POWER WHEN STARTING UP A GRADE OR TO GET UP TO SPEED ON THE INTERSTATE CAUSING FEAR OF REAR END COLLISION. IT APPEARS TO BE A COMMON ISSUE WITH THIS VEHICLE THAT RESULTS IN A TIMING CHAIN OR CATALYTIC CONVERTER REPAIR, COSTING SEVERAL THOUSAND DOLLARS. IT APPEARS INFINITI IS AWARE OF THE PROBLEM BUT WON'T ISSUE A RECALL FOR OBVIOUS REASONS. THIS VEHICLE IS NOW VIRTUALLY INOPERABLE AS IT IS NOT SAFE TO BE ON THE ROAD UNTIL IT IS FIXED.

NHTSA ID

11270589

Incident

Oct 22, 2019

Mileage

137,500 mi

HEAR ABNORMAL NOISES FROM THE ENGINE SOUND LIKE RATTLE OR TICKING

NHTSA ID

11185571

Incident

Feb 25, 2019