ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; HYBRID PROPULSION SYSTEM
2015 INFINITI QX60 Hybrid
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 3 NHTSA owner-reported complaints for the 2015 INFINITI QX60 Hybrid, most frequently naming the powertrain (other), brakes and driver assistance categories. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 137 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Not enough dated records to plot a meaningful trend — 3 months of data.
What owners report
Complaints grouped by the component NHTSA recorded
- Powertrain (other)250.0%
- Brakes125.0%
- Driver assistance125.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
2 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govAIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS FOR THIS ISSUE AND I AM REPEATEDLY TOLD THAT WITHOUT A CODE OR THE VEHICLE DUPLICATING WHAT IT DOES THERE IS NOTHING THAT CAN BE DONE.
- NHTSA ID
- 11081064
- Incident
- Mar 22, 2018
- Mileage
- 7,000 mi
THE VEHICLE DOES NOT ACCELERATE WHEN COMMANDED USING THE ACCELERATOR PEDAL, THERE IS A REVVING THEN A SUDDEN JERK FORWARD. THIS HAPPENS WHEN DRIVING AT LOW SPEEDS, IN STOP AND GO CONDITIONS AND WHEN CHANGING LANES OR ATTEMPTING TO PASS. THE VEHICLE ALSO HAS A TENDENCY TO JERK OR SURGE FORWARD IN TIGHT PARKING SITUATIONS. THERE HAVE RECENTLY BEEN INSTANCES WHERE MY WIFE WAS ALMOST JERKED FORWARD INTO A BRICK RETAINING WALL. I HAVE BEEN ALMOST JERKED INTO THE REAR OF VEHICLES IN FRONT OF ME WHILE IN STOP AND GO DRIVING SITUATIONS. THE VEHICLE HAS BEEN INTO THE DEALERSHIP ON 8 DIFFERENT OCCASIONS FOR THIS PROBLEM WHICH THEY SAY "THEY CAN NOT RE-CREATE" THE EVENT OR GET A CODE ON THEIR DIAGNOSTIC EQUIPMENT FOR. THEREFORE, THEY SAY THEY CANNOT DO ANYTHING ABOUT IT. ALSO, THEY ALLEGE THAT THEY HAVE DRIVEN THE VEHICLE TO TRY TO RECREATE THE EVENT BUT THE LEGAL DOCUMENTATION THEY NOTE THE MILEAGE ON DOES NOT EVER VERIFY THAT. IN SHORT THIS VEHICLE IS DANGEROUS TO DRIVE ON THE FREEWAY OR IN TOWN AND COUNTRY DRIVING SITUATIONS. IT CREATES UNDUE STRESS ON THE DRIVER AND IN MANY CASES OUR PASSENGERS HAVE BEEN FRIGHTENED WHEN RIDING WITH US. PLEASE HELP *TR
- NHTSA ID
- 10946581
- Incident
- Jan 17, 2017
- Mileage
- 22,600 mi
TRANSMISSION SLIPS AND THEN SURGES. VERY FREQUENTLY, WHEN THE ACCELERATOR PEDAL IS DEPRESSED THERE IS NO ACCELERATION WITHOUT SIGNIFICANT DELAY. THE VEHICLE SURGES IN HEAVY TRAFFIC SITUATIONS AND ON MORE THAN OCCASION, HAS CAUSED NEAR ACCIDENTS. THE VEHICLE DOES THIS IN STOP AND GO DRIVING SITUATIONS AS WELL AS IN FREEWAY DRIVING SITUATIONS. THERE IS NO WAY TO DETERMINE OR TELL WHEN THIS WILL HAPPEN. IT CREATES AN EXTREMELY UNSAFE DRIVING SITUATION WHICH IF LEFT UNCHECKED COULD CREATE A LIFE THREATENING SITUATION. THIS HAPPENS ON AN ALMOST DAILY BASIS.
- NHTSA ID
- 10908083
- Incident
- Sep 20, 2016
- Mileage
- 16,000 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE:BODY
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ELECTRICAL SYSTEM
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: The ICC stopped working while driving, The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
AIR BAGS
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ELECTRICAL SYSTEM
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.