2014 INFINITI QX60 Problems

My vehicle is having issues with the CVT transmission timing chain, I was just aware, there was a recall in the past but my infiniti dealership said it's expired.And they won't help replace it. I'm getting Judder while driving.

The contact owns a 2014 Infiniti QX60. The contact stated that while driving 25-30 MPH, the vehicle shuddered and failed to accelerate as intended upon depressing the accelerator pedal. Additionally, the contact stated that upon shifting into reverse(R) and depressing the accelerator pedal, the vehicle failed to reverse and drove forward instead. The manufacturer was notified of the failure, and a case was opened. The manufacturer informed the contact that the VIN was included in Infiniti Campaign Number: PC501. The manufacturer scheduled an appointment with the dealer on the contact's behalf. The vehicle was towed to the dealer, and the dealer informed the contact that the TCM software was updated; however, the failure persisted. The Service Advisor at the dealer informed the contact that the transmission needed to be replaced. The regional manager was contacted and informed the contact that the dealer had stated that the service campaign had not been performed, and the vehicle had not been diagnosed. The contact was informed that no assistance would be provided. The vehicle was not repaired. The failure mileage was approximately 122,000.

Since 4/4/2025 unresolved CVT transmission repair 4 replacement CVT transmission have failed, each time order for the repair they have failed with the same problem or different problems with the CVT transmission, •Despite assurances that the repairs were properly completed, I have experienced the ongoing issues – e.g., The gears jumped •The car wouldn’t accelerate past 20 mph •When placed in park, the transmission felt unstable •A check engine light/code appeared •4 Transmission order and all have failed to fix the problem As of 6/27/2025 the reorder of replacements CVT transmission have failed. This an infiniti problem

The CVT unit is causing hard acceleration and jerking randomly. The CVT unit has a notification a few years ago on this model up to a certain mileage which I believe was 99,000 miles. My vechile just reached 113,000 miles and I am having this problem. It is safety and dangerous issue for me because I have been in traffic making turns when the acceleration seems to not go to gear and I almost caused an accident.

Passenger airbag light is on the airbag is not working

LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure

This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this CVT was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.

The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable

I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.

The contact owns a 2014 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to a nearby parking lot and parked the vehicle. The vehicle was turned off and restarted; however, the gear shifter failed to shift into drive or reverse. The vehicle was towed to the dealer where the contact was informed that the installed alternator was not OEM and not sufficient for retaining power to run the vehicle. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the residence. The contact stated that the latest failure began in January 2024. However, the vehicle had been towed several times to the independent mechanic and the dealer since the failure first started. The contact stated that the alternator was replaced in March 2024 with an aftermarket alternator; however, the failure reoccurred. Additionally, there were several unknown warning lights illuminated since replacing the alternator. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,614.

LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure

THE MASTERCYLINDER LEAKED OUT ALL THE BRAKE FLUID OUT THRU BAD SEAL. THIS IS THE FOURTH TIME THIS HAS BEEN REPAIRED. THE LAST THREE TIMES IT WAS DONE BY THE NISSAN TWIN CITY NISSAN DEALER. THIS TIME IT FAILE DWITHIN A YEAR SO IT WAS COVERED UNDER WARRANTY. CAR PUT IN SHOP 02/28/2025 WEDNESDAY. SERVICE REP NISSAN HAS NO IDEA WHY IT HAS FAILED 4 TIMES.

While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.

Driving at highway at about 65 mph last night with almost no cars around us when we (wife and I) heard loud bang above us almost like an explosion. I pulled over safely and found out the sunroof is completely shattered out of the blue. There was no cars or trucks around us and no debris. It just exploded. We were not harmed since the shade was pulled and prevented glass from falling into the inside of the car. Very scary experience

I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.

This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this CVT was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.

The contact owns a 2014 Infiniti QX60. The contact stated while driving approximately 65 MPH, she noticed that the headlights were inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced due to moisture. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000. Consumer contacted the National Manufacturer Dealership Client Affairs on 04-01-2022 and was told nothing could be done with repairs because of wear and tear.

Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to repair, the "BALLAST is fried must replace headlight", (cost $2,541.00 + tax) and recommended to repair the left front head light because it was very likely to fail also, another $2,541.00, we declined to do the work, simply cannot understand how can a light bulb may cost so much, is this logical? or maybe the original part was defective to begin with? Today I called Infiniti Consumer Affairs and they suggested to file a complain with your department, nothing they can do. My car was purchased brand new, Sept 2014, always properly maintained by the dealer, no accidents and driven less than 54,000 miles. I will appreciate if you can help me, any suggestions? Thank you very much,

While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.

The contact owns a 2014 Infiniti QX60. The contact stated while driving at approximately 60 MPH, the front passenger’s side wheel detached from the axle and was lodged inside the wheel well. The contact stated there was no warning light illuminated. The contact was able to drive the vehicle to a parking lot and then had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the rear coupler and the front passenger side tire needed to be replaced. The vehicle was repaired. The contact stated that while driving off the dealer lot the vehicle was hesitating and jerking into gear and was bouncing. The contact stopped and turned the vehicle off and observed smoke coming from under the hood. The contact was informed by the dealer that the engine needed to be replaced. The vehicle was not diagnosed and was not repaired. The contact had the vehicle towed from the dealer to the residence. The manufacturer was not informed of the failure. The failure mileage was 99,536.

The contact owns a 2014 Infiniti QX60. The contact stated that on three separate occasions, while driving at various speeds, the vehicle wobbled with an abnormal sound coming from the vehicle. There was no warning light illuminated. The vehicle had been both towed and driven to various independent mechanics where the lug nuts on the front driver-side wheel had to be tightened due to the lug nuts unintendedly loosening. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V229000 (Wheels). Additionally, the contact stated that the hood latch had failed which prevented the hood from remaining secured. The vehicle was not repaired. The failure mileage was approximately 85,000.

HEARD A LOUD NOISE WHEN MAKING A TURN AND STEERING WHEEL STARTED SHAKING. CAR BECAME NOT DRIVABLE SO HAD IT TOWED TO DEALER. THEY SAID WHEEL WAS ABOUT TO BREAK OFF FROM THE ENTIRE ASSEMBLY. I DIDN'T HIT ANYTHING AND WAS VERY SCARY.

WHILE DRIVING ON HIGHWAY LOSS OF POWER AND TRANSMISSION, FEELS AS THO IT CAN'T SHIFT AND RPMS OR OUT OF WACK. EVEN AFTER THE TRANSMISSION WAS REPLACED LAST WEEK BY INFINITI DUE TO THE RECALL, I'M STILL HAVING THE EXACT SAME PROBLEM.

TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE

Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all

THE STEERING WHEEL WHEN IM DRIVRING AND TRY TO TURN THE CAR SHUT DOWN THE RADIO SHUT DOWN AND THE POWER WHEEL GET HARD TO TURN THE TRANSMISSION IS NOT GOOD THE CAR VIBRAT AND THE ITS NOT SPPEDING WHEN YOU PRESS THE GAZ ITS NOT GOING AND THE CAR VIBRATING A LOT TRANSMISSION PROBLEM

The contact owns a 2014 Infiniti QX60. The contact stated while driving 10 MPH and going uphill, the vehicle failed to accelerate as needed. The contact stated that after a while, the vehicle accelerated as needed. The vehicle was taken to the dealer and diagnosed with transmission failure. The vehicle was not repaired. The manufacture was contacted and stated that the Extended Warranty had expired and the vehicle could not be repaired under TSB: ITB1501e. The failure mileage was 72,000.

2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.

SUN VISOR IS BROKEN AND HANGS DOWN IN THE SIGHT LINE OF THE DRIVER. THE CAR IS A 2014 INFINITY QX 60 AND BOTH VISORS ARE BROKEN. COST IS OVER $400 TO FIX THE FAULTY PARTS PLUS LABOR. THIS IS A SAFETY HAZARD AND A FAULTY PART THAT IS A RIP OFF FOR $400 TO FIX. CONTACTED INFINITY CORPORATE TO SEE ABOUT REPLACING THE FAULTY PARTS AND WAS TOLD THAT THEY WOULD NOT COVER ANY OF THE COST. TREATING IT AS NORMAL WEAR AND TEAR. THE VEHICLE IS 4 YEARS OLD AND HAS 64K MILES.

TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE THE HEATED DRIVER'S SEAT WAS ACTIVATED, THE HEATER ELEMENT OVERHEATED AND CAUSED A BURN MARK IN THE FRONT DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE LOCATION OF THE BURN MARK WAS NOT IN THE SPOT THAT A FAILURE WOULD NORMALLY HAVE OCCURRED. THE CONTACT WAS INFORMED THAT THERE WOULD BE NO ASSISTANCE OFFERED IN HAVING THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,380.

The contact owns a 2014 Infiniti QX60. The contact stated that on three separate occasions, while driving at various speeds, the vehicle wobbled with an abnormal sound coming from the vehicle. There was no warning light illuminated. The vehicle had been both towed and driven to various independent mechanics where the lug nuts on the front driver-side wheel had to be tightened due to the lug nuts unintendedly loosening. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V229000 (Wheels). Additionally, the contact stated that the hood latch had failed which prevented the hood from remaining secured. The vehicle was not repaired. The failure mileage was approximately 85,000.