2014 INFINITI QX60

In May 2016, Nissan North America issued a safety recall (16V-244) to address the problem of improper classification of adult front seat passengers in approximately 3.3 million vehicles, including those in the scope of this investigation when it was opened (almost one million vehicles) and additional vehicles, as shown below.Nissan models: certain model year 2013-2016 Altima, 2013-2016 LEAF, 2016-2017 Maxima, 2015-016 Murano and Murano Hybrid, 2013-2016 Pathfinder, 2014-2015 Pathfinder Hybrid, 2014-2017 Rogue, 2013-2016 Sentra, 2013-2016 NV200, and 2014-2016 Taxi.Infiniti models: certain model year 2013 JX35, 2014-2017 Q50, 2014-2016 Q50 Hybrid, and 2014-2016 QX60 and QX60 Hybrid.Chevrolet model: certain model year 2015-2016 City Express.Additional information on the above-referenced recalls is available online at NHTSA.gov.Also, the numbers shown in the above failure report summary are for the original vehicle population, as opposed to the entire recall population, and the ODI reports cited are as of May 31, 2016 when Nissan began to notify the affected owners of recall 16V-244.Based on the recall actions taken by Nissan, this Engineering Analysis is closed.Additional information on this closing resume and the investigation are in the EA15-004 public file available online at NHTSA.gov.The ODI reports cited above can be reviewed online at https://www.nhtsa.gov/recalls#vehicle under the following identification numbers: 10583283 10585264 10585349 10585379 10592434 10593399 10593501 10594329 10594614 10594755 10595161 10595645 10595946 10596128 10596459 10596952 10597037 10597452 10597518 10597719 10598537 10598869 10604755 10604834 10605188 10605251 10606565 10606828 10607038 10609649 10610519 10610991 10614467 10614609 10614745 10616905 10617008 10617507 10617903 10618099 10618202 10619059 10619563 10620719 10621840 10622214 10625808 10625981 10625998 10626006 10626023 10626335 10626458 10626732 10628355 10629382 10629460 10629606 10630441 10630502 10630990 10632251 10632588 10632934 10632997 10633714 10633810 10637994 10638591 10639040 10639147 10639324 10639473 10643046 10643843 10644203 10644333 10644341 10644690 10644891 10644985 10648834 10648997 10649414 10649772 10649874 10651360 10651564 10651924 10651982 10652024 10658665 10658844 10659484 10660294 10661195 10661358 10661541 10661795 10661855 10662901 10663033 10663338 10663860 10663978 10668054 10668768 10670538 10672807 10673088 10676471 10678478 10678997 10679512 10680748 10680769 10680975 10681656 10682235 10682902 10682993 10683391 10683689 10689672 10689809 10689981 10691626 10692137 10692558 10692625 10693168 10695312 10700614 10700960 10701008 10701011 10701014 10701018 10701023 10701027 10701031 10701032 10701035 10701045 10701055 10701064 10701074 10701146 10701196 10701228 10701237 10701254 10701301 10701306 10701326 10701367 10701370 10701384 10701415 10701453 10701526 10701558 10701656 10701670 10701946 10702003 10702667 10702798 10703032 10703657 10703766 10703813 10704196 10704988 10705530 10705919 10706621 10712543 10712568 10712575 10713335 10714316 10714330 10714536 10714980 10715132 10715945 10717336 10720918 10720971 10721331 10721746 10723424 10724568 10731167 10731868 10732012 10732065 10733877 10735438 10745948 10745982 10746399 10747660 10748077 10749091 10749110 10758979 10761398 10761433 10763320 10764590 10766486 10775946 10777923 10779712 10781422 10781449 10781508 10781901 10783624 10783776 10785993 10786461 10786713 10786788 10787867 10788370 10788371 10788962 10789694 10790181 10790230 10790362 10794790 10806647 10806933 10807302 10807841 10810487 10810558 10811858 10811864 10816502 10816686 10818702 10820204 10821247 10821751

In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti JX35; MY 2014 Infiniti QX60 and Q50; and MY 2013 Nissan NV 200/Taxi vehicles.According to Nissan, the OCS may misclassify adult front passenger occupants and turn off the passenger's frontal air bag for an adult occupant of sufficient weight.In March 2015, the Office of Defects Investigation (ODI) opened this Recall Query after the agency received approximately 124 complaints alleging problems with the OCS after the recall repairs and/or other OCS related repairs were made by Nissan/Infiniti dealers.The majority of the complaints alleged the passenger air bag status light stays on (i.e., indicating passenger air bag is turned off) for adult front passengers of sufficient weight.Many of the complaints stated the dealers have made multiple repairs but the problem still persists.In its June 2015 response to ODI's information request under the Recall Query, Nissan provided approximately 1,121 complaints and field reports on the recalled vehicles.These reports alleged OCS issues similar to the NHTSA reports described above.At this time, NHTSA has received a total of approximately 208 complaints (note: total of 1,271 reports shown in the table above eliminates 58 duplicative reports received by ODI and manufacturer).This Recall Query has been upgraded to an Engineering Analysis (EA15-004) to conduct a comparative assessment and further evaluate the effectiveness of the recall remedy which will include a thorough review of the countermeasures taken by Nissan and its suppliers.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers:10583283 10585264 10585349 10585379 10592434 10593399 10593501 10594329 10594614 10594755 10595161 10595645 10595946 10596128 10596459 10596952 10597037 10597452 10597518 10597719 10598537 10598869 10604755 10604834 10605188 10605251 10606565 10606828 10607038 10609649 10610519 10610991 10614467 10614609 10614745 10616905 10617008 10617507 10617903 10618099 10618202 10619059 10619563 10620719 10621840 10622214 10625808 10625981 10625998 10626006 10626023 10626335 10626458 10626732 10628355 10629382 10629460 10629606 10630441 10630502 10630990 10632251 10632588 10632934 10632997 10633714 10633810 10637994 10638591 10639040 10639147 10639324 10639473 10643046 10643843 10644203 10644333 10644341 10644690 10644891 10644985 10648834 10648997 10649414 10649772 10649874 10651360 10651564 10651924 10651982 10652024 10658665 10658844 10659484 10660294 10661195 10661358 10661541 10661795 10661855 10662901 10663033 10663338 10663860 10663978 10668054 10668768 10670538 10672807 10673088 10676471 10678478 10678997 10679512 10680748 10680769 10680975 10681656 10682235 10682902 10682993 10683391 10683689 10689672 10689809 10689981 10691626 10692137 10692558 10692625 10693168 10695312 10700614 10700960 10701008 10701011 10701014 10701018 10701023 10701027 10701031 10701032 10701035 10701045 10701055 10701064 10701074 10701146 10701196 10701228 10701237 10701254 10701301 10701306 10701326 10701367 10701370 10701384 10701415 10701453 10701526 10701558 10701656 10701670 10701946 10702003 10702667 10702798 10703032 10703657 10703766 10703813 10704196 10704988 10705530 10705919 10706621 10712543 10712568 10712575 10713335 10714316 10714330 10714536 10714980 10715132 10715945 10717336 10720918 10720971 10721331 10721746 10723424 10724568 10731167 10731868 10732012 10732065

Passenger airbag light is on the airbag is not working

NHTSA ID

11732906

Incident

Feb 25, 2026

Car started winding while driving and jerking for no reason.

NHTSA ID

11730707

Incident

Apr 12, 2026

While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.

NHTSA ID

11729266

Incident

Apr 3, 2026

I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.

NHTSA ID

11719713

Incident

Jan 28, 2026

LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure

NHTSA ID

11709291

Incident

Dec 26, 2025

My vehicle is having issues with the CVT transmission timing chain, I was just aware, there was a recall in the past but my infiniti dealership said it's expired.And they won't help replace it. I'm getting Judder while driving.

NHTSA ID

11694716

Incident

Oct 2, 2025

The contact owns a 2014 Infiniti QX60. The contact stated that while driving 25-30 MPH, the vehicle shuddered and failed to accelerate as intended upon depressing the accelerator pedal. Additionally, the contact stated that upon shifting into reverse(R) and depressing the accelerator pedal, the vehicle failed to reverse and drove forward instead. The manufacturer was notified of the failure, and a case was opened. The manufacturer informed the contact that the VIN was included in Infiniti Campaign Number: PC501. The manufacturer scheduled an appointment with the dealer on the contact's behalf. The vehicle was towed to the dealer, and the dealer informed the contact that the TCM software was updated; however, the failure persisted. The Service Advisor at the dealer informed the contact that the transmission needed to be replaced. The regional manager was contacted and informed the contact that the dealer had stated that the service campaign had not been performed, and the vehicle had not been diagnosed. The contact was informed that no assistance would be provided. The vehicle was not repaired. The failure mileage was approximately 122,000.

NHTSA ID

11687862

Incident

Aug 27, 2025

Mileage

122,000 mi

Since 4/4/2025 unresolved CVT transmission repair 4 replacement CVT transmission have failed, each time order for the repair they have failed with the same problem or different problems with the CVT transmission, •Despite assurances that the repairs were properly completed, I have experienced the ongoing issues – e.g., The gears jumped •The car wouldn’t accelerate past 20 mph •When placed in park, the transmission felt unstable •A check engine light/code appeared •4 Transmission order and all have failed to fix the problem As of 6/27/2025 the reorder of replacements CVT transmission have failed. This an infiniti problem

NHTSA ID

11669637

Incident

Apr 4, 2025

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.