2026 INFINITI QX60

The contact owns a 2026 Infiniti QX60. The contact stated that while approaching a stoplight, the driver's seat unexpectedly shifted backwards without the seat adjustment button pressed. The vehicle was taken to the dealer; however, the failure could not be duplicated. The dealer advised the contact to return if the failure reoccurred. The contact stated that the vehicle was scheduled for a second appointment with the dealer. The manufacturer was made aware of the failure via email and telephone, and a case was filed. The contact expressed concern that the failure was hazardous because the unexpected seat movement made it difficult to properly reach and operate the brake pedal and accelerator pedal, increasing the risk of a crash. The failure mileage was approximately 12,916.

NHTSA ID

11776337

Incident

Nov 4, 2026

Mileage

12,916 mi

II am reporting a recurring and potentially dangerous malfunction involving the vehicle's failure to accelerate. Component/System: The specific component responsible is UNKNOWN. However, I suspect an issue involving the acceleration system, electronic throttle control, engine management system, or transmission. Description of Failure: On multiple occasions, while driving, I have pressed the accelerator pedal to increase speed, but the vehicle fails to respond. Instead, it hesitates or appears to maintain its current speed despite continued pressure on the accelerator. This has occurred several times, including while making turns or changing directions. Safety Concerns: This malfunction creates a significant safety hazard because the vehicle unexpectedly fails to accelerate when additional speed is necessary. When turning at intersections, entering traffic, or maneuvering around other vehicles, the inability to accelerate increases the risk of a collision. The unpredictable nature of the problem makes it difficult to anticipate or safely respond. Dealer Confirmation: UNKNOWN. The issue has occurred repeatedly but has not been confirmed through a documented diagnosis. Prior Inspections: UNKNOWN. I cannot confirm whether the manufacturer or another authorized party has inspected the vehicle specifically for this issue. Warning Lights/Symptoms: UNKNOWN regarding warning lights or dashboard messages. The primary symptom is the unexpected failure to accelerate despite pressing the accelerator pedal. The exact date the issue first occurred is UNKNOWN. I am concerned that this recurring malfunction presents a serious safety risk to me, my passengers, and other motorists. I am requesting an investigation into this potential vehicle safety defect.

NHTSA ID

11775642

Incident

Oct 15, 2026

Multiple times since purchasing the vehicle upon stopping at stop sign, stop light and stopping in traffic my driver seat slides back as if I was turning car off and exiting but I am in drive and it causes me to not be able to reach the brake pedal so I have to quickly put in park. My car is currently at the Infiniti dealership in colma and I had contacted multiple times with no response the Dublin Infiniti location and the concord location.

NHTSA ID

11775299

Incident

May 1, 2026

I purchased this car early this year and have had continued electrical and engine problems. I had taken this car to the dealership in a matter of 3 times in one month for the same issue. This car has engine malfunction, resulting laced engine gaskets as well as exhaust system malfunction. Intake manifold removed and replaced and the vehicle continued to have misfire. The vehicle would not go over the speed of 40 mph

NHTSA ID

11768827

Incident

May 26, 2026

am filing this complaint regarding a serious safety incident involving my leased 2025 INFINITI QX60 and INFINITI’s response to the incident. While the vehicle was parked, the second-row seat was being manually operated when a child’s foot became trapped within the seat mechanism. The child’s foot could not be released despite repeated attempts. The child remained trapped for approximately one hour, and 911 was called for assistance. Emergency responders ultimately had to remove/dismantle the second-row seat in order to free the child. The child required medical evaluation and treatment following the incident, resulting in medical expenses. The emergency rescue also left the vehicle’s seat damaged and in need of repair. The incident was reported to INFINITI because of our concern that a child was able to become trapped in the seat mechanism during its operation. INFINITI subsequently arranged for the vehicle to be inspected. Following its investigation, INFINITI informed us that it did not believe the vehicle or seat had malfunctioned and, based on that conclusion, declined to provide any financial assistance. Our concern, however, is not limited to whether INFINITI considers the seat to have mechanically “malfunctioned.” If the seat operated as INFINITI says it was designed to operate, we believe that raises an important safety question as to how a child’s foot could become trapped so severely that emergency responders had to remove the seat to free the child. We were not aware of a risk that operation of the second-row seat could result in this type of entrapment, nor were we provided with a clear or conspicuous warning that alerted us to this specific danger before the incident. We are asking that this matter be reviewed as a potential vehicle safety and consumer issue. We would also like INFINITI to address the actual circumstances of the incident and the adequacy of the warnings and safeguards associated with the second-row seat, rather than limiting its

NHTSA ID

11767969

Incident

Jul 25, 2026

1. Transmission 2. My safety was put at risk on my 3rd incident when I was making left turn and almost was rear-ended because my vehicle went from Drive mode to Neutral mode. It was scary moment. 3. Reached out to the dealer once the 2nd incident happened. Service Advisor was not aware of any issues as of now (9/25/2026). 4. Vehicle will be inspect it Monday 9/28/2026. 5. No warning, no lamps or symptoms. First incident happened on Thursday 9/24/2026 in the morning.

NHTSA ID

11767205

Incident

Sep 25, 2026

2026 QX60.. multiple dash lights came on at once. AWD disabled, Anti lock brakes disabled, parking sensors disabled, check engine light. Dealership was unable to find a problem and chocked it up to a sensor. 2nd trip to shop was a failure to start, road service came out and said the battery was fine. Vehicle was towed to dealership. 2 trips to shop on a new vehicle that’s 10 weeks old. Dealership has no answers for either problem.

NHTSA ID

11765426

Incident

Sep 13, 2026

I was in drive and stopped to make a left hand turn. When it was my turn to go, I pressed on the gas and did not move, so I looked over at the gear shift and it switched itself into Neutral from Drive, by itself. I did not touch it or bump it.

NHTSA ID

11761862

Incident

Aug 17, 2026

UNKNOWN OR FORGOTTEN PIN NOT ALLOWING ACCESS TO THE AUDIO VIDEO UNIT SERVICE INFORMATION If an Audio Video (A/V) unit is not accessible to use all the features due to an unknown or forgotten PIN set in the A/V unit, a Remote Data Wipe (RDW) can be performed to reset the A/V unit back to factory default which is outlined in the SERVICE PROCEDURE starting on page 3. HINT: Guest User Profile can still be accessed with a PIN set, but all the features cannot be accessed in the Guest User Profile.

WIRING HARNESS REPAIR INFORMATION This bulletin is no longer active. For future reference, see the HRK mobile app and the Electronic Parts Catalog (EPC). Please discard previous versions of ITB14-020.

WI-FI HOTSPOT DOES NOT TRANSMIT DATA WITH DEVICE CONNECTED IF YOU CONFIRM Figure 1 ACTION 1. On 2025 QX80, confirm the client currently has a valid AT&T account. 2. On all models except 2025 QX80, confirm the client is currently enrolled in Infiniti InTouch® and is currently logged into infotainment user profile. 3. Confirm the current TCU software version number. 4. Replace the TCU, if required. 5. Using the infotainment downloader tool, confirm the current infotainment software version number. 6. Update the infotainment software, if required. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. The Wi-Fi Hotspot does not transmit data when a device is connected. HINT: Figure 1 is a screen shot of a cell phone connected to a vehicle HotSpot. ACTION 1. On 2025 QX80, confirm the client currently has a valid AT&T account. 2. On all models except 2025 QX80, confirm the client is currently enrolled in Infiniti InTouch® and is currently logged into infotainment user profile. 3. Confirm the current TCU software version number. 4. Replace the TCU, if required. 5. Using the infotainment downloader tool, confirm the current infotainment software version number. 6. Update the infotainment software, if required. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

ENGINE NO START WITH KEY SYSTEM ERROR AND DTC B2C20-24 STORED IN THE BCM IF YOU CONFIRM The customer states the engine will not start and “Key System Error” warning is displaying in the Information Display (Combination Meter) (Figure 1), AND DTC B2C20-24 for "STARTER CONTROL RELAY" is stored in the BCM. HINT: This DTC and warning message (Figure 1) may occur if the customer does not place the vehicle in Park Gear according to the Owner’s Manual for shifter operation. ACTION 1. Confirm the current ECM part number. 2. Confirm the current TCM part number. 3. Reprogram the ECM, and then the TCM, if applicable. 4. Erase the DTCs. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.

QUALITY ACTION CAMPAIGN BULLETIN Spare Tire Label Campaign ID: PD195 Date: April 30, 2026 Attention: Retailer Principal, Sales, Parts and Service Managers ***** Retailer Announcement ***** To ensure continued client satisfaction and confidence, INFINITI is conducting a Retailer Quality Action on certain model year 2026 INFINITI QX60 vehicles identified in Service Comm and DBS National Service History. Condition: On certain vehicles, a French-Canadian spare tire instruction label may have been incorrectly installed instead of a U.S. Federal label. Remedy: INFINITI retailers will install the correct label.