RoadVitals

2027 INFINITI QX60

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2027 INFINITI QX60, most frequently naming the engine category.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Sep 18, 2026

I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11765345
Incident
Sep 18, 2026
Filed Aug 12, 2026

My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out of the vehicle. this created a SERIOUS safety risk because my child was not only trapped inside a vehicle , but during a heat wave. this vehicle was dropped off from a leasing broker and I hadn't even driven it prior to this incident. During the second incident occurring on [XXX] the car self locked with the keys in the front seat attached to a bag. there are no warning lights, warning messages, audible warning or any other indicators that this problem was going to occur. I reported this to the initial incident toCarlos at the service department at massapequa infinity on July 15, 2027. the phone number is (516) 797-5200 and the address is 4450 Sunrise Highway, Massapequa, NY 11758. ) dealership on July 20 and was promised a complimentary vehicle the following week with an appointment with infinity engineer. I reported the second incident on July 23 and was then told it is a "company- wide- issue effecting all models and platforms manufacurered in 2027" and that I would have to wait for the manufacturer to determine how to fix it and to "sit tight". I am reporting this issue because I believe the inability to safely put your child in the back seat and get into the driver seat without locking you out is a SERIOUS SAFETY concern. the fact that this happened on two separate occasions and the dealership has admitted fault this is a system defect. I am requesting NHTSA to investigate the issue before we have a dead child or animal on our hands. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11756596
Incident
Jul 15, 2026
Filed Jul 24, 2026

24 July, approx 930 AM vehicle was stopped and left running in park. Vehicle keys (Fob) was left in vehicle and driver exited vehicle for approx 3-5 minutes. Upon return, the vehicle was locked, something that should not occur when the key (Fob) is left in the vehicle. Remote access via the Infiniti app to unlock was unsuccessful. 2nd vehichle key (Fob) was retrieved and the vehicle successfully opened using it. Infiniti was contacted and they were unable to remotely open the vehicle. THIS IS A MAJOR SAFETY CONCERN. WHAT IF THERE HAD BEEN A CHILD IN THE VEHICLE? VEHICLE SHOULD NOT HAVE LOCKED OR BEEN ABLE TO LOCK WITH THE KEY'S INSIDE

NHTSA ID
11752651
Incident
Jul 24, 2026

Compare model years

Complaint and recall counts across every year of this model

INFINITI QX60 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027Viewing300—
2026700—
2025171044.6
2024193058.6
2023273056.3
2022222044.5
2021000—
2020241048.9
2019382057.3
2018381045.7
2017682052.3
2016291052.2
2015923050.4
20141997257.0

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.