2027 INFINITI QX60

I leased a brand-new 2027 QX60 on 09/25/2026. Shortly after delivery, upon setting up the vehicle's connected smartphone app (MyINFINITI) following my first payment statement, I received an immediate system warning notification stating that the airbags may fail to deploy in a collision. Upon closer inspection of the physical dashboard, my spouse and I discovered that the Supplemental Restraint System (SRS) / airbag icon light in the lower right-hand corner of the instrument cluster was active. Crucially, the vehicle's main digital driver displays provided absolutely no text warning, no "Service" prompt, and no clear notification informing the driver that a critical safety system was compromised. The vehicle apparently bypassed a proper Pre-Delivery Inspection (PDI) by the dealership, as the defect was present at delivery. The service department discovered that the connection in the safety harness was damaged and that the vehicle needed a new safety harness and other components. The vehicle needs to display clear warnings because the average car buyer would not know that the red light was a warning. In the past vehicles had an airbag light to indicate if the airbag was turned on for passengers in the front seat because they could be turned off for younger passengers who could sit in the front seat but could be injured by an airbag. We drive this car for almost three weeks not knowing that we had a faulty safety harness. I found a video that was sent to me from the dealership prior to purchasing the vehicle and noticed the light was on prior to delivery.

NHTSA ID

11776052

Incident

Sep 25, 2026

I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765345

Incident

Sep 18, 2026

My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out of the vehicle. this created a SERIOUS safety risk because my child was not only trapped inside a vehicle , but during a heat wave. this vehicle was dropped off from a leasing broker and I hadn't even driven it prior to this incident. During the second incident occurring on [XXX] the car self locked with the keys in the front seat attached to a bag. there are no warning lights, warning messages, audible warning or any other indicators that this problem was going to occur. I reported this to the initial incident toCarlos at the service department at massapequa infinity on July 15, 2027. the phone number is (516) 797-5200 and the address is 4450 Sunrise Highway, Massapequa, NY 11758. ) dealership on July 20 and was promised a complimentary vehicle the following week with an appointment with infinity engineer. I reported the second incident on July 23 and was then told it is a "company- wide- issue effecting all models and platforms manufacurered in 2027" and that I would have to wait for the manufacturer to determine how to fix it and to "sit tight". I am reporting this issue because I believe the inability to safely put your child in the back seat and get into the driver seat without locking you out is a SERIOUS SAFETY concern. the fact that this happened on two separate occasions and the dealership has admitted fault this is a system defect. I am requesting NHTSA to investigate the issue before we have a dead child or animal on our hands. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11756596

Incident

Jul 15, 2026

24 July, approx 930 AM vehicle was stopped and left running in park. Vehicle keys (Fob) was left in vehicle and driver exited vehicle for approx 3-5 minutes. Upon return, the vehicle was locked, something that should not occur when the key (Fob) is left in the vehicle. Remote access via the Infiniti app to unlock was unsuccessful. 2nd vehichle key (Fob) was retrieved and the vehicle successfully opened using it. Infiniti was contacted and they were unable to remotely open the vehicle. THIS IS A MAJOR SAFETY CONCERN. WHAT IF THERE HAD BEEN A CHILD IN THE VEHICLE? VEHICLE SHOULD NOT HAVE LOCKED OR BEEN ABLE TO LOCK WITH THE KEY'S INSIDE

NHTSA ID

11752651

Incident

Jul 24, 2026

CAMPAIGN BULLETIN Airbag Control Unit (ACU) ***** Retailer Announcement ***** INFINITI is committed to a high level of client service and satisfaction. This commitment requires INFINITI to periodically place certain vehicles on temporary Quality Assurance Hold to ensure that these vehicles, as delivered to our clients, meet our exacting standards and our clients’ expectations. Effective immediately, INFINITI is placing a temporary Quality Assurance Hold on certain specific MY2027 INFINITI QX60 vehicles. INFINITI is currently investigating a potential issue with the Airbag Control Unit (ACU). Potentially affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** 1. Please do not retail the specific vehicles in retailer inventory subject to this quality hold. In order for INFINITI clients to have the best experience, please discontinue test drives in the affected vehicles. 2. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PD210 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ▪ Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for applicability. 3. INFINITI is currently investigating this issue. Additional information on next steps will be provided as soon as possible. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.

WIRING HARNESS REPAIR INFORMATION This bulletin is no longer active. For future reference, see the HRK mobile app and the Electronic Parts Catalog (EPC). Please discard previous versions of ITB14-020.

UNKNOWN OR FORGOTTEN PIN NOT ALLOWING ACCESS TO THE AUDIO VIDEO UNIT SERVICE INFORMATION If an Audio Video (A/V) unit is not accessible to use all the features due to an unknown or forgotten PIN set in the A/V unit, a Remote Data Wipe (RDW) can be performed to reset the A/V unit back to factory default which is outlined in the SERVICE PROCEDURE starting on page 3. HINT: Guest User Profile can still be accessed with a PIN set, but all the features cannot be accessed in the Guest User Profile.

CAMPAIGN BULLETIN Airbag Control Unit (ACU) ***** Retailer Announcement ***** To ensure a continued high level of client service and satisfaction, INFINITI is now updating the temporary hold to a quality action on certain model year 2027 QX60 vehicles identified in Service Comm and DBS National Service History. INFINITI has been informed of a potential quality issue within the airbag control unit (ACU). Out of an abundance of caution while the investigation continues, INFINITI retailers should follow the attached procedure to remedy any vehicles affected by this quality action. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PD210 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).  Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.