2023 INFINITI QX60

REAR BRAKE PADS NEED TO BE REPLACED AT 20K MILES.

NHTSA ID

11727670

Incident

Mar 19, 2026

The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the shade and the sun was setting.

NHTSA ID

11724726

Incident

Jul 19, 2024

Sunroof Shattered into pieces without any object collision with Dealer refusing to change even though it was under warranty even though it was not due to any external object hitting or nothing. just shattering.

NHTSA ID

11709526

Incident

Jan 7, 2026

The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking spot in a parking garage daily and have to ensure that no people or cars are walking/driving by before I put my car in park, which is both unsafe and ridiculous. The dealer could not replicate the issue when they looked at the car so nothing was done. Invoice is attached and video evidence can be provided upon request.

NHTSA ID

11694245

Incident

Apr 21, 2025

I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I would put it in the back seat, and by the time I exited the driver's side door, the back left door would lock on me (fortunately it was just a work bag and not a child) because the left door lock shorted; and various components of the trunk have shorted on multiple occasions causing the trunk to open a few inches and then snap shut. I have videos of the foregoing in addition to the attached documentation.

NHTSA ID

11694243

Incident

Mar 22, 2025

Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track.

NHTSA ID

11676241

Incident

Jul 25, 2025

This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] in Jacksonville Florida when out of nowhere I could feel the gas not taking. I then got a flashing message across my dashboard several times that said "Engine Stalled" . Imagine the fear in the middle of the highway and essentially having no gas power. Fortunately, since I was leaving at noon, it was not rush hour and fortunately this occurred right before an exit. I was able to remain calm and not panic and get over two lanes in time to pull off to an exit ramp all the while de-accelerating until I landed in the grass off the exit ramp. I cross [XXX] every day for work and cars losing power going 75 mph on [XXX] is terrifying and could easily lead to a wreck and in the most unfortunate incidents on that bridge; cars hit have gone over the side. Again, second time now they are supposedly replacing the fuel pump. How can two be bad? This is so dangerous for someone to be put in this situation. I have seen other posts on the Internet with fuel pump issues on the 2023 QX60 and similar circumstances. Car is in the shop now so don't have the receipt yet for the replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11665476

Incident

Jun 4, 2025

We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicle’s configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.

NHTSA ID

11663554

Incident

May 1, 2025

FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of ITB26-002.

AEB WARNING WITH ONE OR MORE CURRENT DTCS STORED IN THE ADAS CONTROL UNIT 2, AND/OR THE LASER/RADAR CONTROL UNIT IF YOU CONFIRM The front radar is inoperative, the AEB warning is displayed, and one or more of the following DTCs are stored as CURRENT: · U2752-88 for “Ethernet circuit” stored in the ADAS control unit 2, · U275F-88 for “Ethernet circuit” stored in the LASER/RADAR (DISTANCE SENSOR) control unit, OR · C2589-86 for “TCM” stored in the LASER/RADAR (DISTANCE SENSOR) control unit, AND/OR · C258E-86 for “ABS” stored in the LASER/RADAR (DISTANCE SENSOR) control unit. ACTION 1. Confirm the current Distance Sensor control unit part number. 2. Reprogram the Distance Sensor control unit, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both sides. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Remove the Front Bumper Fascia. 2. Replace the affected Headlamp Bracket. 3. Replace the affected Front Bumper Fascia Side Bracket. 4. Reinstall the Front Bumper Fascia, with Betaseal (or equivalent) adhesive between the Front Bumper Fascia and the affected side Front Bumper Fascia Side Bracket.

FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM IF YOU CONFIRM The vehicle has a visible leak with a smoke machine test coming from the fuel filler tube lower seal, AND DTC P0456 is stored as “Active”, “Past”, or “Pending” in the ECM. ACTION 1. Remove the supplied funnel from the rear of the vehicle or trunk. 2. Insert the funnel completely in the fuel filler tube and remove completely five (5) times. 3. Re-check the fuel filler tube lower seal with a smoke machine to determine visually if any leak is present. 4. If the fuel filler lower seal continues to leak, replace the fuel filler tube. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, that there is excessive dust intrusion into the vehicle’s cabin that is settling on the inside of the doors. ACTION Refer to the SERVICE PROCEDURE in the bulletin to: 1. Install Butyl Patches around the door seals of driver (LH) side and passenger (RH) side front and rear doors. 2. Install drain plugs into door drains of driver (LH) side and passenger (RH) side front and rear doors.