2002 Isuzu Isuzu Truck

AXIOM ISUZU ENGINE (2002). ENGINE OPERATION STOPPED ON THE I-65 IN MIDST OF RAIN AND ICE. *TR

NHTSA ID

10211179

Incident

Nov 23, 2007

This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.

This bulletin provides instructions with regard to the Isuzu Commercial Vehicle (CV) Warranty Parts Center on the topics of parts retention, parts preparation for shipping, and administration. NOTE: Effective June 1, 2021, dealers/service centers must return parts requested by Isuzu to the CV Warranty Parts Center using the prepaid shipping labels provided by Isuzu. See the Freight Reimbursement section for details. The CV Warranty Parts Center process is used to obtain parts replaced by Isuzu Dealerships and Isuzu Engine Certified Service Centers (excluding Canada) to enable Isuzu to perform root cause analysis of customer product concerns. The CV Warranty Parts Center issues part return requests to the dealerships/service centeres to obtain the desired parts. Dealers/service centers must return the requested parts to the CV Warranty Parts Center so that it is received within 20 days of notification of the request. Failure to comply with the request may result in partial or complete chargeback of the claim associated with the request. Chargebacks for non-returned parts are processed automatically by the CV Warranty Parts Center computer systems. To ensure compliance with these requirements and avoid a chargeback situation, it is highly recommended that an individual (and a back-up person) be assigned the task of processing these requests as quickly as possible.

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.

The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.

The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.